PVR Cinemas Complaints & Reviews

Is pvr install CCTV inside the auditorium.if yes then why you don't inform your coustomer about it .and what about the privacy of the couple.are you sure that your staff doesn't leak any footage....

I am a regular customer...and a high end customer at diamond plaza ever since it's inception. Am a 50 yr old female teacher. Almost every day i visit this mall as I am a local. Today a very unpleasant thing happened which i would like to share with all. I had a waste paper in my hand after having chana at the gate . I could not find any dustbin outside and since I am particular about throwing litter in the bin only I found a bin at the outside foyer of dp where I approached to throw the paper. A security guard at the gate( around 8.30 pm rushed at me and shouted saying how can you throw waste paper in our bin if you have food outside at the gate. I was stupified. How can keeping the yard clean be an error. I told him bin is for all in emergency. You can stop. He kept savagely saying yes I can . Me and my daughter were harrassed by this individual.What behaviour is this. I would also like to bring into notice that all organisations have a social responsibility to keep city clean and thus a bin can be used by any citizen to stop litter. I demand a full apology on this or I would be taking this matter seriously for further action.

PVR Customer Service,

I am writing to express my disappointment and frustration with the recent policy change at PVR Faridabad, which now requires customers to purchase food along with their movie tickets. I visited PVR Faridabad yesterday and was shocked to learn that I had to purchase food in order to watch the movie.

As a customer, I believe that this new policy is unfair and inconvenient. Not only does it restrict my choices as a consumer, but it also increases my expenses unnecessarily. I did not want to purchase food as I had already had my dinner and this policy forced me to buy something that I did not need or want. Furthermore, the food items were priced exorbitantly, which left a bad taste in my mouth.

The mandatory food purchase policy also creates unnecessary waste and litter, as many customers end up throwing away uneaten or unwanted food. In addition, the long lines and delays at the food counters made it difficult for me to arrive on time for the show, which detracted from the overall moviegoing experience.

I urge PVR management to reconsider this policy and provide customers with the option to purchase food if they so choose, but not force them to do so. This policy seems to prioritize profits over customer satisfaction, which is disappointing. I hope that PVR Faridabad will take my feedback into account and work towards creating a more customer-friendly moviegoing experience.

Had ordered 2 regulsr pepsi's in PVR cinemas on April 9th, 2023.Was charged rupees 500 for just 2 pepsis. This is extremely high and more than 10 times the price in the market. Kindly justify the price and refund the amount.

Had ordered 2 regular pepsi's in PVR cinemas, Mangalore on April 9th, 2023.
Was charge rupees 500 for just 2 regular pepsi's. This is extremely high and more than 10 times the price in market. Kindly justify the price and refund the amount.This is not acceptable.

Hi Sir / Madam

I visited PVR S2 Preambur Screen 3 for yesterday 8th April 10pm show with seats B6 to B10.

I missed my smart watch black colour Redmi model near the seats, can you please check and confirm if you have found anything.

Please do the needful and thank you.

- sreekanth

My show was in the morning for 11:30 AM BUT I REACHED AT PVR BY 11:00 am and they denied my entry said i have to wait outside they can only allow 10 mins earlier this felt kind of rude behaviour as it was just a matter of-20-mins and mall wasn’t open so i had to keep standing outside the pvr saphire sector 21 dwarka outside like a fool and wait for 20 min to just check in least they could do is let me wait in the lounges and be seated as it was a early morning show my sunday was totally ruined and I’m not using pvr from now haven’t seen this kind of behaviour in any cinema

Dear PVR Customer Service,

I am writing to express my strong dissatisfaction with the policy of requiring customers to purchase food coupons in addition to their movie tickets at the PVR Friends in Jalandhar. I recently visited your cinema on April 6th, 2023, and was shocked to learn that I would not be allowed entry to the movie screening unless I purchased food coupons worth 880 rupees.

This policy goes against the consumer rights enshrined in the Consumer Protection Act, 2019. Consumers have the right to choose which products or services they wish to purchase, and forcing customers to buy food coupons to gain entry to a movie screening is a clear violation of this right. Additionally, businesses are required to provide clear and accurate information about their products and services to consumers, and PVR should have informed customers in advance about any additional requirements or fees for entry.

As a consumer, I strongly believe that this policy is unfair, misleading, and takes advantage of consumer ignorance. I am requesting that PVR immediately discontinue this policy of requiring customers to purchase food coupons in addition to their movie tickets. Additionally, I am requesting a full refund of my movie ticket worth 2059 rupees and the food coupons worth 880 rupees that I was forced to purchase. The transaction ID for the purchase was 318441.

I believe that this policy is against the interests of consumers and goes against the consumer rights enshrined in the Consumer Protection Act, 2019. I urge you to take immediate action to rectify this situation and prevent other consumers from facing similar issues in the future.

I look forward to hearing back from you regarding this matter and would appreciate a prompt resolution. Please let me know the steps I need to take to receive the refund.

Transaction no.3521277
Invoice no.: 0009883
Place: Brookfield Mall, Coimbatore
Date : 04.04.2023
How is salted popcorn 35gm is costlier than 80gm.
As per above bill
35gm salted popcorn is Rs.165 incl GST
80gm popcorn is Rs.147.37 incl GST.
Refund the excess amount.

I bought PVR Passport and have used it to watch 9 movies till now...but according to the PVR app & website, I have used all 10 of my visits. Please resolve my issue.

They charged extra amount for the ticket at night the show was of 9:55 pm and the ticket on book my show was 220 but they charged 320. Please look into it and i want my refund back

Hi this is Ashwin from Chennai. Today morning (01/04/23), I & my wife booked Viduthalai Tamil movie at PVR VR Mall, chennai. The show time is at 9.15am & we were in our seats five minutes earlier but the film has not been telecasted for 30minutes. Full of advertisements & after 40minutes the operating person came & informed that the projector has got freezed & it will take more time to start the movie. We both are working & we generally book tickets in PVR to experience a good service. The worst scenario in VR Mall PVR is happening for a long time. This is not the first time. Whereas other PVR's are not like this. We had asked permission in office to see this Viduthalai movie. But due to lack of maintenance & lethergicness they are not providing a good service. If this is not getting fixed hereafter, then this will be escalated. Thank you.

Amount has been deducted from bank account but ticket was not given. Haven't got a refund yet.

I'm watched the movie Viduthalai : Part 1 in Spi Sathyam Cinema Today

The popcorn I tried to buy using the QR code there was unsuccessful twice when I tried paying for it. It said like your transaction is failed any money debited will be refunded.

So i bought my popcorn my paying using phonepay directly in the counter. So i paid for a single popcron thrice while I only brought one.

So kindly look into this and refund the money for the same.
I'm attaching the details and transactions for your reference.

I have booked tickets and the payment has gone through but hvnt received the tickets

Seat synchronization issue.

Dear PVR Cinemas Customer Service,

I am writing to express my disappointment with my recent movie experience at your cinema. Last night, I went to watch "Dungeons and Dragons" at the 10:30 pm show, and I was excited to see the movie on your big screen. However, I faced a major issue during the movie that ruined my experience completely.

The seats in the theater were supposed to move and synchronize with the action on the screen, but unfortunately, there was a severe synchronization issue. The seat movements were not aligned with the scenes in the movie, and it was distracting and unpleasant. This issue took away from my enjoyment of the film, and I was disappointed with the overall experience.

I had paid a premium price for my ticket and expected a seamless and immersive movie experience. However, the synchronization issue with the seat movements was a significant letdown. I would like to request a refund for my ticket as the experience was not up to the mark.

I hope that you will take this feedback seriously and take necessary steps to ensure that such issues do not occur in the future. I am a loyal customer of PVR Cinemas, and I hope that you will make things right.

Thank you for your attention to this matter.

Sincerely,
ticket details
*****************

Dear Patron, your ticket has been generated for DUNGEONS AND DRAGONS: HONOR AMONG T (ENGLISH)(4DX) (U/A) on Thursday, 22:30 (24 Hours Format), at POS:PVR LULU TRIVANDRUM, KERALA (AUDI -Screen 4), 2 Seat(s): CLASSIC - E7, E8. Total Amount-Rs 800, Transaction ID: 506314. Please click on the below link to get your e-invoice. Just show this QR Code at the cinema entrance - https://cutt.ly/o41rWee Please note that you cannot pickup physical tickets with this QR Code. Thanks for Choosing PVR Cinemas.

We booked two tickets for DASARA movie and money debited From my account but it shows transaction failed in PVR app. There is no info regarding that money.

The amount is debited 2 times in my bank account for 2 movie tickets but I gave cash afterwards but money was not refunded so pls check and refund the amount

Hi PVR Team,

I didn't receive my PVR Privilege Points on my last movie ticket booking which was done on Saturday, Mar 25, 2023.
I am supposed to get 69.00 PVR Privilege Points as mentioned on my ticket.

Please look into the issue and update my privilege points ASAP!
Looking forward to hear from you.

Registered mobile number with PVR : +91 [protected]

Thanks & Regards
Gurmeet Singh

Booking Details:
Tickets booked via PVR Android app
Payment mode Axis Bank CC
Show Name: Jhon Wick
Timing: 1:00PM
Location: PVR cinemas, Pasific Mall Subhash Nagar New Delhi - 18
Order Id: SUBH[protected]
No. Of Tickets booked : 3
Privilege Points i was supposed to get : 69.00

I was asked to pay twice yesterday for same ticket (Rs.350x2) and was promised of refund. I have still not received refund. I was asked to contact [protected] but he is not answering the call.