PVR Cinemas Complaints & Reviews

Amount has been deducted from bank account but ticket was not given. Haven't got a refund yet.

I'm watched the movie Viduthalai : Part 1 in Spi Sathyam Cinema Today

The popcorn I tried to buy using the QR code there was unsuccessful twice when I tried paying for it. It said like your transaction is failed any money debited will be refunded.

So i bought my popcorn my paying using phonepay directly in the counter. So i paid for a single popcron thrice while I only brought one.

So kindly look into this and refund the money for the same.
I'm attaching the details and transactions for your reference.

I have booked tickets and the payment has gone through but hvnt received the tickets

Seat synchronization issue.

Dear PVR Cinemas Customer Service,

I am writing to express my disappointment with my recent movie experience at your cinema. Last night, I went to watch "Dungeons and Dragons" at the 10:30 pm show, and I was excited to see the movie on your big screen. However, I faced a major issue during the movie that ruined my experience completely.

The seats in the theater were supposed to move and synchronize with the action on the screen, but unfortunately, there was a severe synchronization issue. The seat movements were not aligned with the scenes in the movie, and it was distracting and unpleasant. This issue took away from my enjoyment of the film, and I was disappointed with the overall experience.

I had paid a premium price for my ticket and expected a seamless and immersive movie experience. However, the synchronization issue with the seat movements was a significant letdown. I would like to request a refund for my ticket as the experience was not up to the mark.

I hope that you will take this feedback seriously and take necessary steps to ensure that such issues do not occur in the future. I am a loyal customer of PVR Cinemas, and I hope that you will make things right.

Thank you for your attention to this matter.

Sincerely,
ticket details
*****************

Dear Patron, your ticket has been generated for DUNGEONS AND DRAGONS: HONOR AMONG T (ENGLISH)(4DX) (U/A) on Thursday, 22:30 (24 Hours Format), at POS:PVR LULU TRIVANDRUM, KERALA (AUDI -Screen 4), 2 Seat(s): CLASSIC - E7, E8. Total Amount-Rs 800, Transaction ID: 506314. Please click on the below link to get your e-invoice. Just show this QR Code at the cinema entrance - https://cutt.ly/o41rWee Please note that you cannot pickup physical tickets with this QR Code. Thanks for Choosing PVR Cinemas.

We booked two tickets for DASARA movie and money debited From my account but it shows transaction failed in PVR app. There is no info regarding that money.

The amount is debited 2 times in my bank account for 2 movie tickets but I gave cash afterwards but money was not refunded so pls check and refund the amount

Hi PVR Team,

I didn't receive my PVR Privilege Points on my last movie ticket booking which was done on Saturday, Mar 25, 2023.
I am supposed to get 69.00 PVR Privilege Points as mentioned on my ticket.

Please look into the issue and update my privilege points ASAP!
Looking forward to hear from you.

Registered mobile number with PVR : +91 [protected]

Thanks & Regards
Gurmeet Singh

Booking Details:
Tickets booked via PVR Android app
Payment mode Axis Bank CC
Show Name: Jhon Wick
Timing: 1:00PM
Location: PVR cinemas, Pasific Mall Subhash Nagar New Delhi - 18
Order Id: SUBH[protected]
No. Of Tickets booked : 3
Privilege Points i was supposed to get : 69.00

I was asked to pay twice yesterday for same ticket (Rs.350x2) and was promised of refund. I have still not received refund. I was asked to contact [protected] but he is not answering the call.

I booked two tickets in guwahati PVR City centre for 27.03.2023 for John wick chapter 4 at audi 05..The price of the tickets are 180.00 each, which is a prime class. Total amount should be 360.00 but SURPRISINGLY 400.00 WAS THE PRICE WHILE PAYING. Including GST it was 468.44 but in actual it should be 360 + 64.8+2= 426.8
I don't know why they charged 40 rupees extra...

I visited the pvr cinema in city centre mall, nashik. I carry my bag with me.. I carry prasadam packet with me which I gave to some my relatives post cinema.. But on security check security person not allowed to take that prasadam with me... What kind of policy is this which didn't respect the value of indian culture just for your policy..

Shame

While watching John Wick Chapter 4 in Irrum Manzil, Hyderabad the light behind the screen were switched on after intermission. It remained on for 15min after which I left the theatre since I could not let it spoil my fun of movie.
This was indeed an act of negligence from theatre side and I seek refund.
Henceforth, I would think twice before choosing PVR.

Booking ID: WNCQGDK through bookmyshow.

While I was watching John Wick Chapter 4 at Irrum Manzil Hyderabad, the lights behind the screen were switched on after intermission. It remained on for almost 15 min after which I left the theatre since I could not let it spoil my fun of movie.
I would rather think twice now before watching a movie in PVR and that too in 4DX.

I seek refund for this act of negligence from the theatre side

Booking ID: WNCQGDK through bookmyshow.

I booked 5 tickets of jhon wick 4 but didn't get pvr privilege points on it. It's around 55 points. Please do something about it.

On 24th march 2023, for 10.20 pm show for the movie kannai nambathey, i came to the counter at 10.15 pm to buy budget ticket worth 60rs. I was forced to buy a popcorn combo with that. Again additional 60rs. I was made to pay 2 times 60 rs each. One for the ticket and other one went to some other persons google pay. I paid 120rs in total. Kindly help resolve.

Venue. Chennai pvr grand mall velachery

Watching John wick chapter 4 in pvr cinema South x kanpur and experience is horrible there is no sound and movies is not playing properly. Wasting a lot of time in fixing the issue. Please look into the issue.

I booked 2 tickets for John wick movie today for Friday evening 6:55 show at escape in pvr app and also paid for the ticket through upi the amount was credited and the ticket was not yet reflected in my account kindly do the needful

I went to watch movie one month back in Next Galleria Mall Pvr panjagutta . Later i realised i lost my specs. the specs are half rimless black titan round glasess. can you please let me know if it is found.
mail: [protected]@gmail.com
Thankyou

Address: 4th floor PVR limited, Ward no:89 metro station SY no 1/1, 1/2, 1/3, 3/2, 6/1, 6/2, NH 65, opp. to Panjagutta, Nagarjuna Hills, Punjagutta, Hyderabad, Telangana 500082

I paid online for two tickets worth 805 INR at Irrum manzil pvt Hyderabad.
Money is debited from my account but It didn't show me tickets . I booked it for March 2021 4.10 pm

I booked the tickets in PVR offline but they did not give me any online confirmation or offline confirmation for the bookings. I had to take the screenshot from the computer to keep a record. I am not sure if they will allow me or not for the upcoming Wednesday's show (Movie name: shazam 1.15 pm show on 22 march) recliner seats A6, A7, and A8. Consumer Forum please look into this negligence. I don't want to upload my number. Here is my email ID: [protected]@gmail.com
Transaction ID: T2303201942052854134942
Messege: Payment for[protected]
Theater name: PVR: Aura Park Square, Bengaluru.

I have recently joined pvr privilage member and booked a ticket above 209 but i didn't recieve any popcorn voucher
My number is [protected]