PVR Cinemas Complaints & Reviews

Today I booked two tickets from the website of PVR cinemas. The site said that They will send a confirmation EMAIL or SMS if the money has been deducted from my account else they will refund Now it's been 4 hours and I still didn't get any confirmation message and the tickets aren't booked yet. I tried two times but both times It said the same thing. Please see to it soon as The show is on Feb 3 and just 1 day is left.

I booked my tickets online on the PVR cinemas website. After i selected the seats A message showed up that They will send a confirmation Email or SMS if the money has been deducted from my account else they will refund the money but still neither I got any confirmation SMS or Email nor I got the message if my ticket has been booked or not. Please fix this I want to know if my tickets were booked or not.

Audi 4 at orian mall panvel. Having colling issue. Don't know saving electricity???

Date 01st Feb 23

Pathan 7:45 pm show

Gift card not activated

[protected]

such a useless service - please give manager contact

I ordered food in cinema hall but food is not received

I received whatsApp and sms regarding some transaction receipt that i have not done. Is this another scam from pvr by sending malicious links through messages....

Hi Customer Care,

My name is Anoop Varghese and I had booked the 9.30 am morning show for Pathaan Movie on 26th January at PVR cinemas, Vega City Mall, Bannerghatta Road, Bangalore (seat no. J5 Audi IMAX Screen 02). My main complaint is that the 9.30 am show started only after 10 am which is more than an half an hour delay. First of all we had to wait outside till 9.45 am to gain entry into the hall. Upon enquiry, the reason...

Order id PAVP[protected] Amount deducted but not ticket received in email message or app.kindly refund the amount

I have booked ticket, But have not received ticket and same has been intimated to PVR, But yet not received by refund amount .
Kindly close this on top priority.

Ph -[protected]
Deepesh

PVR food counter staff at City Centre Gurgaon outlet purposely fraud the customers by charging higher for regular popcorns by misleading customers that they included add ons. Normal Rs380 popcorns are billed at Rs.449 and no bill is provided. On being questioned they put up false excuses and then immediately try and settle the matter by giving cash of the balance amount.

In recent weeks the service at Puducherry pvr is getting bad. Service with a smile is minimal from staffs. This needs improvement. I booked for 2 movies on 27 January 2023. The 11 am show at screen 1 was hot Owen with no AC and bad sound system. This was taken to the notice of duty managers Mr Hari and Mr Sudharshan. Mr Hari could be more polite and patron friendly. They corrected the issue for my second movie at 3 40 at screen 4.
Anyway this issue should not have aroused. Again at screen 4, no staff was present at the door until 3:31 for the 3:40 not before my averting the duty managers at their door.

The other key issue is the lack of good coordination between the duty managers and security agencies in frisking issues. It looks like PVR is trying to monopolise the cinema space with new abnormals with the frisking issues. This is a potential human rights and discrimination issues between male or female patrons by physical touching of patrons. We are advocating on contactless business on one side and rudely implementation of physical touch by security gaurds. This is clearly unwarranted. This should be moderated at large. The 3 step SOP should be clearly educated to the duty managers with the philosophy behind it. If and else loop is involved in this assignment and i understand that the duty managers Mr Hari has the least understanding of the same. Limited company in the service space should have sensitive protocols. The assumption to touch all patrons across board is a signal that all patrons are potentially intoxicated. I have spent few lakhs watching movie at PVR over the last few years. These new abnormals clearly discourage to engage at your business.

Hi,
I visited PVR Gaur City, Greater Noida west on 26th January 2023 to watch movie along with family.

I purchased popcorn and red bull from counter and paid the amount Rs 1915 via phonepe Transaction id T2301261158431002360151 UTR[protected]. Counter guy said payment is not received and forced me to pay again, I again paid via credit card, he told the payment of phonepe will be refunded within 48hrs but still money is not received.

Please refund the amount

Tried to book 2 recliner seats at PVR Trivandrum for Avatar: The Way of Waters at 6:40 pm show on 28 /01/2023. Amount of Rs 1186 was deducted from my account while I was trying to book through PVR app but didnt receive my tickets. Kindly refund my money as soon as possible.

Hi,

I have booked 4 tickets of movie Pathan of show timing- 11 pm on 26 jan 2023 in PVR OPULENT Ghaziabad.

I entered inside audi 1 and came out within 5 minutes because what I saw was ### hell to my sight.

Audi was overcrowded, people were sitting on each other's lap.
4 random people were sitting on my seats and when I asked them to get up from my seats, they denied and shouted we are Muslims and we are here to SUPPORT Pathan and will not get up.

PVR staff was not there inside the audi and was sCAREd to say anything to those people.
Those people sitting on our seats misbehaved with me and my sister, passing nuisance comments.
So our brothers decided not to watch movie in this pvr ever again and we left.

So cut the long story short, I want my money to be refunded back now.

Also please take a note of - I was sCAREd and felt unsafe to be there in your PVR and if anything awful would have happened to us then who would be responsible for it as there was lack of security there form your end.

Refund my money now and next time do not let this happen with anyone especially women.

My name is Anoop Varghese and am a resident of Jp Nagar Bangalore. I booked a 9.30 am show for Pathaan movie at PVR Cinemas, Vega City, Bannerghatta Road. First of all for a 9.30 am show they allowed entry into the Plex only after 9.45 am. They started cleaning the Plex only after 9.20 am and once entry was allowed there was more than 15 minutes of ads after which the show started well after 10 am. My query is does this PVR branch think that all the people who have come to watch the movie is full of time and they can afford to waste more than half an hour when the actual show was supposed to start at 9.30 am. If they want to start the show only after 10 am then why can't they put a slot for that specific time rather than making the customers wait and spoil their jovial mood for the cinemas. I would like to have a genuine response on this or else I would like to escalate the complaint further.

Thanks and best regards
Anoop Varghese
(M) [protected]

I am a new user and installed PVR ap and booked tickets and then I saw join PVR privilege and get free large popcorn. I joined it but did not get anything. No voucher nothing. Went to the counter and showed him that I am a new member and I was promised a large popcorn upon movie booking but he said there is no voucher.

Payment was done through the UPI for YET TO COME in Cinemas on 25th January 2023 . But the loaded page closed on the app and there’s no update about the tickets.

I booked tickets for avatar on 23 Jan 2023 through pvr mobile app.Paid using google pay. The money got deducted from my account but I didn't get the ticket. I want refund. I lost 1186 rupees

The privilege points on my bookings of tickets are not being added to my account. This is quite disappointing.

I hope that this is resolved or atleast any other remedy is given. The app should be able to do it in an automated manner.

I had done my transaction but ticket didn't got booked, plz help immediately I want to book fast orelse seat will go off.