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PVR Cinemas Complaints & Reviews

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1.6
Updated: Nov 21, 2025
Complaints 2469
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789
Unresolved
1680
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 23

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S
Samar Habib
Dec 14, 2022
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Hi,

While booking the tickets for the movie An action Hero the payment made was debited but the tickets were not booked. I have paid Rs. 391.92 and I haven’t received any money so far.

Could please help me retrieve my money
PVR Cinemas customer support has been notified about the posted complaint.
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    A
    Ayush Dewanjee
    from Raipur, Chhattisgarh
    Dec 12, 2022
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    Address: Bhilai

    The ticket counters are deducting privilege member points without asking customers, and upon asking they are denying.
    This is unfair practice, they deducted points worth 100Rs.
    PVR Cinemas customer support has been notified about the posted complaint.
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      V
      Vijay2594
      Dec 11, 2022
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      I have accidentally booked my ticked in other city. I booked by offering of f&b given by pvr mobile application. Now the customer care is saying they cannot cancel the booking .
      PVR Cinemas customer support has been notified about the posted complaint.
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        A
        Amal D Jose
        Dec 11, 2022
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        Address: PVR lulu trivandrum
        Website: PVR app

        I had booked for avatar release in 4DX and Avatar way of water as 3D since 4DX was unavailable now when I searched there is no info about release now at PVR lulu trivandrum please sort out the issue and refund the money or do the needful
        PVR Cinemas customer support has been notified about the posted complaint.
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          A
          Amal D Jose
          Dec 11, 2022
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          I had booked for avatar re release in 4DX and Avatar way of water as 3D since 4DX was unavailable now when I searched there is no info about release now at PVR lulu trivandrum please sort out the issue and refund the money or do the needful
          +1 photos
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            B
            Bavithran
            from Surat, Gujarat
            Dec 11, 2022
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            Address: Rahul Raj Mall, 3rd Floor, Surat - Dumas Rd, Surat, Gujarat 395007
            Website: Www.pvrcinemas.com

            We had booked tickets at PVR, RAGHUL RAJ Mhal, Surat on 10.12.22 for 4DX show at screen 1 for TOP GUN movie. I appreciate the cleanliness and other every thing. But we had purchased ticket for 4DX show but the staff didn't provide us any glass for the show. Since it's the 1st time to watch 4DX show we are not aware that 4DX show comes with glass, only after finishing the movie we came to know that the show come with glasses. Movie is good but we had missed the experience of 4DX. What is the use of purchasing this type of special show tickets? For this we can purchase normal tickets to see this movie. Even though the movie is good we feel Our money had been wasted at 4DX show. Your staff should have to provide glasses for us but they didn't for that we had wasted our money. I didn't expect this from an reputed organization such as you... it's nearly cheating...
            PVR Cinemas customer support has been notified about the posted complaint.
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              tirou
              from Pondicherry, Puducherry
              Dec 7, 2022
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              I booked tickets for avatar 2, coming sunday 18/2022, 6.50 show. Money got debited from the bank but tickets not booked. Pondicherry PVR via PVR mobile app.

              Place: puducherry
              mobile: [protected]
              email: [protected]@gmail.com
              Dec 7, 2022
              Complaint marked as Resolved 
              money credited back.
              PVR Cinemas customer support has been notified about the posted complaint.
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                S
                Suhani limbachiya
                from Pune, Maharashtra
                Dec 6, 2022
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                Address: Viman Nagar Pune

                The guy name Abhishek how stand over ticket counter don't have manners how to talk with customer miss behaviour with customer even they are sleeping on duty rude behaviour with us the Pvr cenema is too good but they don't deserve staff like Abhishek please take a strikt action against this complaint because the employee like Abhishek is dis reputed the great cenema like pvr this happened on 6 December 10:30 show
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                  S
                  Sai12369
                  from Guntur, Andhra Pradesh
                  Dec 6, 2022
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                  I've tried to book tickets this morning on the pvr app, the money got deducted from my account but still it's showing nothing about my booking. I've tried calling them and they've been saying my transaction got cancelled and my money will be refunded within 4-5 days
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                    S
                    Sakethram99
                    from Narsipatnam, Andhra Pradesh
                    Dec 3, 2022
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                    Address: Narsipatnam

                    I had purchased tickets till upto 50.6 privilege points and received message that I had successfully get those points.but in app it again asking to do 0.6 points and showing 49.6 as my points..
                    +1 photos
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                      S
                      Sunnygill1988
                      from Ludhiana, Punjab
                      Dec 2, 2022
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                      They keep sending 50 plus messages everyday, my life is completly disturbed from thier actions, there is no way to stop this. I desperately need help, they need to penalised for their actions. I can't focus on anything because my phone wont stop buzzing. Companies like pvr need to be punished with immediate effect. They cant get away with these kind of thing and bother people of india in this disgusting actions of theirs. Please help me
                      +2 photos
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                        Sunnygill1988
                        from Ludhiana, Punjab
                        Dec 2, 2022
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                        They keep sending messages every single day and there is no option to stop this nuisance. I get over 50 plus message on my phone number and whatsapp. They need to be penalised for this disgusting action. I am frustrated and my life is totally disturbed with these repeated messages. My phon wont stop buzzing. Please i need help.
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                          S
                          Singh Piyush Kumar
                          from Panvel, Maharashtra
                          Nov 28, 2022
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                          Dear PVR Cinemas,

                          I have Visited Panvel Orian mall For Bhedia Show 6:10PM with my Wife & Daughter (2 years). Have taken some Wafers for Daughter but Your Manager is not allowing me take this Wafers with me also he returne me to...

                          * Have not received yet any update from PVR Cinemas about Ticket Cancelation...

                          Please look into this...

                          Regards,
                          Piyush Singh
                          [protected]
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                            D
                            Dilbag1969
                            from Panchkula, Haryana
                            Nov 27, 2022
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                            Address: PVR Cinemas Head Office Address 61, Basant Lok,Vasant Vihar Delhi New Delhi District Delhi India 110057

                            I have booked tickets on 20/11/2022 from your app but I didn't got my tickets at that time. I have paid for tickets through airtel payments bank account. MODE - UPI. I haven't received the refund to this day. Provide me the refund as earliest as possible.
                            +1 photos
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                              M
                              Moonmoon...
                              from Kolkata, West Bengal
                              Nov 27, 2022
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                              Address: Dum Dum, Kolkata 700028
                              Website: www.pvrcinemas.com

                              This complain is about PVR CC2, Kolkata. The staff there were just sitting but not attending to me. Particularly one lady ill behaved with me and showed anger rudely while there were no line of customer that means they were not in hurry. It felt so bad as I was with my friends and she insulted me. The staff were not active at all. Most of the times the counters are closed while they only gossip.
                              Take a step. The public is paying a lot to enjoy their movie time. They do not want tantrums of your employees to ruin their mood.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                M
                                Megha M N
                                Nov 24, 2022
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                                I'm in PVR Koramangala Nexus mall- Audi 7. There are a bunch of guys in row N that are creating a lot of noise, this distrubing other viewers. Two of them are even sitting here when their seats are somewhere else. Can something be done soon? Thanks.
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                                  Utkarshita Verma
                                  Nov 22, 2022
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                                  I will tweet about the issue and my friends will tweet too if the issue is not resolved. I physically went to book the tickets at pvr in forum mall. We repeatedly asked her to give us monday night show tickets of 10 or 10:30 pm of drishyam 2. She said there is one timing of 9:50. We confirmed it many times as it is the night show right she said it of monday night as showing in the system. When we went to watch the movie at night they said it was a morning show. I want a refund or replacement of my show with some other show. We were ready to pay the difference amount also but the staff did not help at all. This is highly bad service and not expected from PVR at all.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    V
                                    Vijander singh panwar
                                    from Ludhiana, Punjab
                                    Nov 21, 2022
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                                    Address: mandi gobindgarh

                                    We visited today pvr cinema in celebration mall, khanna punjab . we try to purchase tickets off line but the ly offer us one ticket for rs.240 in spite of rs 160 . this offer was without food. when we complained for this, ticket- boy say us to book online tickets and refused to give us tickets. so we come back to home without watching movie. this is not good for PVR goodwill.
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                                      K
                                      Kaniika1
                                      from Ghaziabad, Uttar Pradesh
                                      Nov 21, 2022
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                                      I booked two tickets for Drishyam 2 at Edm mall Pvr Ghaziabad. Show was scheduled for 18 November 2022 at 9.00 am in the morning.

                                      The movie kept repeating itself at so many points and had to be stopped. The audience was promised a full refund for the inconvenience and relevant details along with booking ticket id, contact details and booking amount. Full refund was promised within 40 hours. Till date we have not received anything.
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                                        A
                                        Amber saxena
                                        Nov 21, 2022
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                                        PVR Gift Card Showing insufficient balance

                                        Address: Bangalore

                                        Hi Team, i had purchased a PVR gift card on 20% offer so it costed me 800 and i got 1000 rs gift card, but when i am using it i was only able to pay 800 after that its showing insufficient balance....
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