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PVR Cinemas Complaints & Reviews

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1.6
Updated: Nov 21, 2025
Complaints 2469
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789
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1680
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PVR Cinemas reviews & complaints page 25

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G
Ganesh Pillay
Oct 29, 2022
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Snacks not allowed
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    R
    rajiv.vats
    from New Delhi, Delhi
    Oct 28, 2022
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    I am not getting information through SMS regarding my points. I have spend 1460 but not get any points. Eailer we got informaltion by dailng your no.

    Please check and confirm
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      A
      Agalya7
      Oct 26, 2022
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      Hi, I had booked 3 tickets through PVR app and paid through UPI. However the transaction failed stating "You're offline" and the tickets did not get booked. The amount was deducted from my bank account. I was able to rebook the same seats and complete the transaction successfully. But the initial amount deducted is yet to be refunded. Please check
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        S
        Swastik@123
        Oct 24, 2022
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        Money got deducted and not got ticket
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          S
          Shobraj patil
          Oct 22, 2022
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          As I was trying to book ticket for kantara movie through pvr app. At the end of payment, money got deducted and payment success. But it's not redirected to pvr app saying that it's booked. It is still at payment checkout
          +1 photos
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            J
            Joshi Jene
            from Chennai, Tamil Nadu
            Oct 21, 2022
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            My name is Joshi Jene i booked 2 premium tickets for Naanee varuven and one large pop corn, Venue Express Avenue, show Timing 1:00 Pm, show date : 23/10/22 tickets, my Indian Bank a/c no. is debited for Rs.643.48 and credited to [protected]@paytm (UPI Ref no[protected].-Indian Bank, But in PVR app No tickets and popcorn have been booked i need an immediate action to be taken to resolve my problem. Kindly Refund.
            +1 photos
            Oct 21, 2022
            Complaint marked as Resolved 
            Received refund
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              A
              Amruthlal05
              from Trivandrum, Kerala
              Oct 20, 2022
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              I have booked ticket with PVR Cinemas for 22 October 2022. The Ticket was booked on 20 October 2022 at 12 07pm. Though money got debited, I did not recieve the ticket both in the PVR app, from where i booked the ticket nor in my e-mail connected with that account. The transaction ID is[protected]. The payment was done through Slice Debit Card. Please find the payment proof in the attached screenshot.
              +1 photos
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                L
                Latheef M
                Oct 18, 2022
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                Address: Chennai

                I have booked 2 tickets for Ponniyin Selvan Movie at Escape, Express Avenue, Chennai using PVR app. Amount got deducted but the app failed to book tickets. There was a message that the amount will be credited back.
                Amount is not credit yet. There is no email from PVR and no customer care number/ consumer redressal is provided in the app to request refund of the money.

                Details are as follows ;

                PVR Cinemas 046746
                Amount ₹693.48
                Date 15 Oct, 2022
                Reference ID[protected]
                Transaction is done from my axis Bank credit card ending with 2852.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  A
                  Aaditya Singhal
                  Oct 18, 2022
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                  Money deducted but ticket not showing

                  Address: Pvr cinemall, kota

                  I booked kantara ticket 135 my money deducted from fampay but ticket not showing on pvr app...
                  +1 photos
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                  S
                  Sakshi seh
                  Oct 17, 2022
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                  Address: Prayagraj

                  I booked the ticket for brahmashtra in pvr cinemas mobile app on 12 october, 2022 while doing the booking the amount is deducted but ticket not confirmed. So i lost 703.86rs. Then i compliant to customer service also and they said the amount will get credit within 48 hrs but still not credicted after 5 days.
                  +1 photos
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                    P
                    Parvathy Subramanian
                    Oct 17, 2022
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                    Its been over 3 days and PVR has debited money for 3 tickets and neither sent tickets nor credited my money back. Very disappointing.

                    Need the money if I have to book tickets again so please hurry up.
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                      D
                      Dev nikam
                      from Nashik, Maharashtra
                      Oct 16, 2022
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                      Address: Plot no 6 Mahale farm Laxmi nagar near Rana Pratap chowkcidco

                      I booked a ticket for one piece red film from pvr Nashik, my money was deducted but ticket confirmation dint appear it took me straight to home page without any instructions.my ticket booking was not shown in booking section.i dint receive any sms or mail regarding refund or fail booking
                      Plz look into it
                      +1 photos
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                        A
                        Abisk15
                        Oct 16, 2022
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                        The food voucher provided along with the ticket dint work. It gave a message it is already used. When I was in movie I had to call customer care multiple times but they couldn't fix the issue. After the movie, customer care said it will get extended to another date and I can use it. When I went for movie again today, I called up customer care and asked them to extend the voucher for today. They also confirmed but when I tried to use again today same error it got expired. Customer care says I can use it next time. Irresponsible and pathetic service by customer support. Just for a good voucher, how many times they expect me to call them and face embarrassment in food counter. If issues related to food coupons can't be resolved, why that option is given.?
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          G
                          geethalakshmanan
                          Oct 15, 2022
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                          Yeah I've booked ticket in VR ANNA NAGAR in PXL screen and the money got debited but I didn't receive the ticket. Kindly resolve my issue
                          +1 photos
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                            M
                            Maryianne
                            Oct 15, 2022
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                            Address: Pune

                            Hello

                            Had booked 2 tickets for Halloween ends for today 11;15 pm show at Pvr Pavillion Pune
                            Along with food order of one nachos 2 cheese popcorn and one Pepsi
                            The money is shown debited/deducted but haven’t received any confirmation of the same

                            Kindly provide a refund of the amount Rs 1215.92

                            Have attached the bank statement for amount deduction and the offer that was applied

                            We have been loyal customers to Pvr since very long and such a dispute is very upsetting dp process the refund asap.
                            +2 photos
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                              R
                              Rithish2
                              Oct 15, 2022
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                              Website: Spi cinemas

                              I have booked tickets for tomorrow PS - 1 for 7.50 am show at satyam Cinemas Royapettah. Amount has been debited but tickets is not booked
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                                A
                                Akshay D Rao
                                Oct 12, 2022
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                                Team, was trying to book tickets for Kantara. Transaction was successful but tickets are not booked. Deducted 2777.6. Paid via phonepe using HDFC Bank. Need to resolve this.
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                                  K
                                  K.S.Srividya
                                  Oct 12, 2022
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                                  I have made my booking for Ponniyin Selvan I in IMAX screening for 16th October 12:30 PM show and the amount has been detected from my account for the same but my ticket is not getting shown and there has also been no refund provided in case it has got cancelled.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                  Same issue had occurred to me also

                                  Pvr please look into my complaint which I posted on this portal
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                                    S
                                    Sangamesh shirwalker
                                    Oct 12, 2022
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                                    Address: banglore

                                    My phone number [protected]
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                                      N
                                      Naveenshyam
                                      Oct 11, 2022
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                                      Address: PVR

                                      Yesterday I purchased AMITABH BACHCHAN FILM FESTIVAL: MOVIE PASS booking id and pass number not accepting PVR app and app showing different location so please refund my amout
                                      +1 photos
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