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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Apr 19, 2026
Complaints 2488
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791
Unresolved
1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 28

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E
Ebrahim755
from Delhi, Delhi
Sep 24, 2022
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Address: PVR Mahagun

Hi,

I booked 6 Avatar movie tickets of 23/09/2022 11:00pm show in PVR Mahagun, Ghaziabad . The show was cancelled and they didn't informed us about it, costing us Time, Travel Cost and another available show. Disappointing service from PVR, And I am a regular PVR customer.

Booking ID: WRKH7ZK

Please look into the matter.
PVR Cinemas customer support has been notified about the posted complaint.
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    M
    Mokshgoel
    from Delhi, Delhi
    Sep 24, 2022
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    Address: A3 604 printer apartment rohini sector 13

    I booked 2 tickets of brahmastra but there is no ticket since I paid rs 843 I hope you seek to this
    PVR Cinemas customer support has been notified about the posted complaint.
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      K
      kanikarajputtt
      Sep 22, 2022
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      Address: DELHI
      Website: www.pvrcinemas.com

      Hey
      i have booked tickets for movie the payment has been deducted but didnot get tickets help
      PVR Cinemas customer support has been notified about the posted complaint.
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        T
        Trupti Metange
        from Mumbai, Maharashtra
        Sep 22, 2022
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        Payment was successful but didn't get Tickets

        Address: Phoenix pallidum lower parel Mumbai

        I have booked 2 tickets of sitaraman for 4:30 pm show on pvr app payment got deducted from my account but didn't received any confirmation regarding tickets
        Show 22 sept
        @phoneixpallidiummumbai...
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        K
        Kritika Mansharamani
        Sep 17, 2022
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        Address: Juhu

        As per law, one is allowed to carry their own food to cinemas. I was carrying my box of rice and was approached by the PVR Juhu staff that I cannot consume the same in the common outside food area but only inside the auditorium. I don’t think there is any such rule location based rule, I should be allowed to have my own food while waiting for the doors to my movie screen open.
        PVR Cinemas customer support has been notified about the posted complaint.
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          A
          AmIyA DIXIT
          Sep 17, 2022
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          Address: Saharaganj mall ,Lucknow, UP

          We landed at shara ganj mall PVR lucknow ;up. To my surprise the staff was condescending and behaved as if tjer were not workers but owners. They were reluctant to cooperate with you in understanding the offers and perks given by company.
          For example on sept 16 2022; i watched a show of brahmastra 3d and they told price was 470 and i bought two such tickets to, i washed shocked to know that it included 70 rupees chocolate which i didn't asked for.
          PVR Cinemas customer support has been notified about the posted complaint.
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            R
            Ritu Shrivastav
            Sep 17, 2022
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            Address: Magnet mall, Bhandup west

            Movie time is 10 am but movie not started.screen is not working.
            PVR Cinemas customer support has been notified about the posted complaint.
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              A
              Aayush2610
              from Indore, Madhya Pradesh
              Sep 12, 2022
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              Address: Indore

              Watching brahmastra in pvr cinemas, treasure island mall, indore. Extremely poor quality of video
              PVR Cinemas customer support has been notified about the posted complaint.
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                A
                Ayush Jaiswal 19
                from Bareilly, Uttar Pradesh
                Sep 11, 2022
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                Address: Bareilly

                PVR Employee request extra amount of food by giving excuse that today is Sunday that's why we are taken extra amount. Even they do no provide me a bill not even get a message of it.

                The behavior of employee was also not good. Please take some strict action against him.
                It is not expected to PVR Cinemas that this will happen as I am a regular customer of PVR.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  C
                  Cookie Shookie
                  Sep 10, 2022
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                  I visited pvr Prayagraj (Allahabad) on 25 August 2022 with my daughter, she insisyed me to buy a cheese popcorn combo there.But they provided me stale popcorn combo costing a whooping Rs.520.My daughter got severe tummy ache with continous loose motions for 3 days.Why the ### you guys making fool of your CUSTOMERs, i want full compensation for this, otherwise i qm going to complain in FSSAI department
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    R
                    R. K. Gajjar
                    Sep 10, 2022
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                    Address: Cinemax Suman, sector 11, Gandhinagar

                    Because of emergency, we could not go to watch movie at Friday 9:00 am show in PVR.

                    Please help in cancelling ticket and refund the money.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      S
                      Subhash 157
                      from Warangal, Andhra Pradesh
                      Sep 9, 2022
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                      Website: Book my show app

                      PVR theatre ticket rates of Bhramasthra which is releasing on 9th September is high compared other cities like Mumbai, hyderabad, delhi
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        R
                        Rahul Nagrani
                        Sep 7, 2022
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                        Dear sir/ma’am
                        I would like to meet the owner or the manager of PVR theatre in nagpur Maharashtra as I have business idea which requires a mini theatre to be built so I wanted to get some knowledge about the management of the staff, cost for building the theatre, permissions required and many more things on which I can get knowledge on . I am student of SHRI RAMDEOBABA COLLEGE OF ENGINEERING AND MANAGEMENT and pursuing MBA INTEGRATED.
                        Awaiting for your positive response
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          M
                          Musharif Hanfi
                          Sep 5, 2022
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                          Address: Bareilly Uttar Pradesh

                          Team I want pay 400 rupees by card swipe for tickets booking[protected] pvr Bareilly. Pvr team say wait 2 min ticket received in your number but after 3 min ticket not received than pvr team say your payment voided please re payment for tickets.
                          I am say my payment has been detected but team say after 1 to 2 days your payment have been refunded.
                          Today after 7 days payment not refund
                          I want call to pvr Bareilly team for my payment refund but the not provide any solution.
                          I have done 2 time payment for same ticket please refund my amount
                          Please do the needful

                          Musharif Ahmad
                          [protected]
                          PVR Cinemas customer support has been notified about the posted complaint.
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                          Please update
                          Reply
                          Hlw what is status of my Complaint
                          Pvr Bareilly not refund my amount
                          Please do Some thing
                          Than I can't file case against PVR for Froud with me
                          Reply
                          Musharif Hanfi's [Complaint's author] reply, Sep 10, 2022
                          I want file FIR and Case against PVR
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                            E
                            Exclusive Bollywood
                            Sep 5, 2022
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                            CCTV/Night Vision cameras

                            Didn't know that Pvr had night vision cameras installed. They should inform about this to the customer while booking....
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                            S
                            shobhit shubham
                            Sep 3, 2022
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                            Address: Bokaro PVR

                            PVR Staff did not allow me to step out during the interval even though I had an important thing to do and would return back after interval. No one should stop an individual to live their life in a certain way and they should stop forcing instructions unless it harms anyone.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              D
                              Divyamasih
                              from Delhi, Delhi
                              Sep 1, 2022
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                              Address: Opulent Mall Ghaziabad

                              I have been to PVR cinemas opulent mall Ghaziabad Uttar Pradesh today . There they were charging RS. 140 Extra for uncooked popcorn sachet with the tickets. They told us that we need buy popcorn with the tickets otherwise you cannot have the tickets. And to cook those popcorn sachet they were RS.300 more. There should be some strict actions towards these kind of things.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                P
                                Prabu C A
                                from Porur, Tamil Nadu
                                Sep 1, 2022
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                                I did not get privilige points on pvr cinemas VR Mall and PVR Sathyam cinemas, Chennai.

                                I have booked 3 movie tickets for LIGER Movie on 25th August 2022 online through PVR app and it showed it will give me points but i did not get it.
                                Then again I booked 3 more tickets for LIGER Movie on August 28th 2022.

                                Then 6 tickets for Natchathiram Nagarugirathu movie on August 31st 2022.
                                For all the 3 movies I should get PVR Privilege points but I didn’t get it.
                                please help me out in this issue. Kindly give me PVR privilege points or give me refund. This is not the first time and this is happening often. If such things happens, then how we can trust the company.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  P
                                  Pradeem Prakash
                                  from Bengaluru, Karnataka
                                  Sep 1, 2022
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                                  Address: Phonix market city

                                  We went to PVR cinemas at phoenix maal, Bangalore for Dairy movie. At interval we ordered CRISPY PANNER BURGER. when we received it, from the first bite the burger patty was overly spicy and couldn't handle it. Need refund of the burger.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    S
                                    Sai kedar Katta
                                    from New Delhi, Delhi
                                    Aug 31, 2022
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                                    Address: Kothapet

                                    When booking tickets it showed subtitles are available but they are not there in the movie.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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