PVR Cinemas Complaints & Reviews

When booking tickets it showed subtitles are available but they are not there in the movie.

I received call from pvr about ticket cancelled but yet not recieve any message about refund of the ticket

Booking ID - WS8BM9M
PVR Centra Chandigarh
27 Aug, 2022
My PVR Privilege Points are not credited. Please help me.

They provide us false information about the tickets that the tickets are sold and all the seats are full in their screen. And if you want to purchase the tickets you have to take the combo. And they also lie to us regarding the seats. They tell us the seats will be on the prime end but they will end up on the classic side. They add food vouchers without the consent of the customers and they force them to purchase it by threatening them that there are no seats vacant either take this or come another day by pre-booking. The pos user was Siddhi Dixit, and her pos id was 1167. Pls kindly look into it asap because this cause an absurd experience to the customers anr to take hard measures to prevent this from happening in future

We brought our kid who is 1.8 year old to the movie “Thiruchitrambalam” in SKLS Galaxy mall - PVR cinemas. We took baby food for the kid but the security who is not allowed us to bring that food inside cinema for which they asked us to buy the snacks which is selling inside cinema. They took the baby food and given the baggage coupon as attached. You guys think we can feed the snacks which are selling in theatre to 1.8 year kid ? If no action take then I can bring this into notice to Indian and Tamilnadu Government

Yesterday (Friday, 26 August 2022), We went to PVR Cinemas, Piyush Mahendra, Faridabad to watch a movie (Karthikeya 2). The show (10:30 am) was booked through BookMyShow with booking id WLF9K8S.
Before entering the AUDI 03, I approached the food counter and met Mr. Vishal to collect my food combo booked online (A tub of popcorn with 2 Pepsi) but he insisted that he will deliver that to my seats asap. After waiting for next 40 mins, when no-one came to me, I decided to leave my show in between to collect my food myself. Then I met another lady who promised me to get back to watch the movie and she will deliver the food. As promised, that lady delivered the food combo but now after having a few bites, we realised that the popcorns were not fresh and for that I asked the same lady to replace it with a fresh one. She took that ort bucket of popcorns back but instead of dumping that in a bin, the PVR staff put it back in the popcorn machine with a clear intension of mixing that ort popcorn bucket with other popcorns. Now again even after a long wait of around 20 minutes, I didn’t get my popcorns back and both of the Pepsi were lost their fizz. I left my movie then and approached the food counter again to see what’s happening and I was shocked seeing that none of the PVR staff was bothered about that order getting delayed. When I complained and asked about the food then then Miss. Neelam and Mr. Vishal from the counter side argued and told me very rudely that it takes time to prepare popcorns. When I asked them that why they put that ort meal in the machine, Mr. Vishal told me that it’s their wish and that’s none of my business.
My whole experience of watching movie at PVR was spoiled and I also got a chance to know that how PVR Cinemas (A well known, Big & reputed Brand) serves their customers, how they train their staff to insult & cheat customers by taking huge money for food and providing them an ort meal.
I will come back to PVR Cinemas through a legal channel now for providing unhygienic and ort food, insulting, cheating and defaming.

An Annoyed Customer
Anil Sehrawat
[protected]

I have lost OnePlus buds z2 earbuds case in PVR nexus mall Hyderabad. Search no K12, Screen 7. Would really appreciate if it's found.

In panjagutta galleria mall pvr cinemas they check our bags and it's fine if they remove any open food items like burgers etc but these guys even take chocolates ..and that too in a commanding and disrespectful manner... They can't even reply properly and gives a token and if we loose that bymistake these guys keep our things and demand not giving us back... I felt soo frustrated.. And I'm not paying money to get humiliated with your staff... This made me feel like i should never come to this stupid pvr especially panjagutta galleria mall where they have worst rules and regulations..

We have booked prime ticket and next to our seat they are 5 people booked after the start of the movie the recycler is empty so they moved up to there if it is then what is the use of booking prime ticket we can also jumped to recycler if it empty means can u please respond me and parking people is too harsh they speak volger word they isn't know kannada or English only they speaking Hindi very bad maintenance

Dear Sir,

Here in Guntur PVR CInemas located at 12-29-21 and 49, Naaz Center Rd, Guntur, Andhra Pradesh 522001, charging very high rates in canteen.

Ex: 300ml Cool Drink charging 200/-, Small Veg Pizaa - 220/-, Small Popcorn - 260/- etc

How can bare common people with such rates?

Yesterday I went to watch Karthikeyan in PVR ripples Vijaywada and the washroom in PVR and mall was in miserable condition. The waiting and food zone AC of PVR we’re not working well and even after paying taxes and such heavy cost 250 per ticket movie the conditions were miserable.

I watched movie with my family members at PVR The cinemas, Guntur today evening i.e 20/07/22 @07:25 PM in screen4. In break time i bought 1 small Popcorn 50gm costs Rs.190/- and Small coke 540 ml costs Rs.200/- total to an amount of Rs. 390/-. on which bases the beverages and food prices fixed at such an abnormal prices. What are the ingredients you are using for above products. Because, the above items costs 5-6 times higher than actual price those are affordable. It seems like and extortion of the money from the citizens who come to get entertainment by watching movies. Those prices are not at all relevant to the Manufacturing and selling by putting even 100% profit. Those prices are highly objectionable. And i felt that, i lost an amount of Rs. 390/- like that, many are getting lost their money by having the beverages.

I didn't expect this from PVP cinemas. Such an aweful experience that we never expected. Broken seat in PVR cinemas. Worst part was, even after complaining the issue, no one resolved it. We were left with no other option than leaving the place.

Date of Incident : 03:30pm | Sun, 31 Jul, 2022

Desirable Resolution: Refund

I have already compained about this but got no solution.

I have payed for cheese popcorn while booking for my ticket with booking ID WNPLJJ6.
I payed approx RS 330 that was even more than the ticket price I had and all I was served with a popcorn full of salt. I compalined it to the authority but again she gave me the same popcorn without any difference.

The satff served me the same popcorn with no differnce thinking that the customer is fool.
At the end I have to throw all the popcorn

Paying 330 and getting such a third grade service with such an attitude of the staffs is not at all acceptable.

I booked the ticket on the assurance of the option to cancel it.
Now when I login to app or website account I can see tickets but no option to cancel.
Pls help me cancel tickets for tomorrow’s show at 4.05pm at PVR EDM.
Thanks...

Hi Team,
I have cancelled my ticket and Food, Booking ID: MBUR[protected]
Ticket for 3 - INR 572.34
Snack - INR 220

Cancellation before 7-8 hours before movie start
75% refund on Ticket - INR 429.25
100% refund on Food - INR 220
Total refund is INR 649.25

But i received below msg from PVR
Dear Raymond Ranjith, Your PVR tickets with Booking ID MBUR[protected] now stand cancelled. Refund amount 526.35 will be processed in 7 working days.

Kindly check and confirm.

Regards,
Raymond
Mob: [protected]

I went to see the movie at PVR Surat .I went to the caffetaria and asked for cold drink . The person at the counter told me that they have only 900 ML glass for Rs 252 ( which a single person cannot drink) I asked him again for a smaller glass but he refused saying that they have only this, or they have combo for Rs 358 having small popcorn with coke . Frustated I asked him to give me 900 ml glass of coke and an extra empty glass so that me and my brother could share .In response he refused to give me empty glass and rather gave me suggestion to have two straws and drink from the same glass. This was so embarrising ! totally shocked !
I asked for the bill which he refused . I contacted the manager there but he also was least bothered . Head to top, there was total corruption .

First of all I want to ask the authorities, can anyone drink such a big glass of cold drink?

Secondly, where are our Indian ethics, the person is suggesting me to drink coke with my brother having 2 straws in one glass?

Thirdly, they refused to give me the bill, why ?

I ask the govt to take action against such expensive refreshments and force the companies to give the bill, moreover the employees should be taught the moral code of conduct .

Thanks
Mrs Kukreja

Hi Team
I had booked a show at PVR Atrium Gachibowli Hyderabad on 17 August 2022 at screen 2 at 22:30pm. I had missed my wallet there. Please kindly help to find my wallet and it contains many valuables.

I've made the booking for raksha bandhan movie on 12th august. Payment was successfully paid but the booking was not shown in the app and thus I was told by Pvr team that I have to make a new booking and that amount will get refunded but its been a week and no refund. I even try to reach PVR contact support on their app but no response from them. I have attached the ref no. and the payment I made. Kindly see to it.

Dear PVR team,

I have booked for 4 tickets for 7:15pm on aug 19th on pondicherry region. As per in the pvr app, I have availed the voucher Rs.50 which should come as 653.84 instead of the total amount Rs.703.84. But instead it got debited as Rs.703.84. I have attached the screenshot of pvr app ticket booking of the voucher and booking confirmation mail.Kindly resolve the issue on priority basis and refund my amount of Rs.50

Regards,
Vijay