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1.6
Updated: Aug 27, 2026
Complaints 2492
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792
Unresolved
1700
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PVR Cinemas reviews & complaints page 31

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A
Amruthlal05
from Trivandrum, Kerala
Oct 20, 2022
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I have booked ticket with PVR Cinemas for 22 October 2022. The Ticket was booked on 20 October 2022 at 12 07pm. Though money got debited, I did not recieve the ticket both in the PVR app, from where i booked the ticket nor in my e-mail connected with that account. The transaction ID is[protected]. The payment was done through Slice Debit Card. Please find the payment proof in the attached screenshot.
PVR Cinemas customer support has been notified about the posted complaint.
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    L
    Latheef M
    Oct 18, 2022
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    Address: Chennai

    I have booked 2 tickets for Ponniyin Selvan Movie at Escape, Express Avenue, Chennai using PVR app. Amount got deducted but the app failed to book tickets. There was a message that the amount will be credited back.
    Amount is not credit yet. There is no email from PVR and no customer care number/ consumer redressal is provided in the app to request refund of the money.

    Details are as follows ;

    PVR Cinemas 046746
    Amount ₹693.48
    Date 15 Oct, 2022
    Reference ID[protected]
    Transaction is done from my axis Bank credit card ending with 2852.
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      Sakshi seh
      Oct 17, 2022
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      Address: Prayagraj

      I booked the ticket for brahmashtra in pvr cinemas mobile app on 12 october, 2022 while doing the booking the amount is deducted but ticket not confirmed. So i lost 703.86rs. Then i compliant to customer service also and they said the amount will get credit within 48 hrs but still not credicted after 5 days.
      PVR Cinemas customer support has been notified about the posted complaint.
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        P
        Parvathy Subramanian
        Oct 17, 2022
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        Its been over 3 days and PVR has debited money for 3 tickets and neither sent tickets nor credited my money back. Very disappointing.

        Need the money if I have to book tickets again so please hurry up.
        PVR Cinemas customer support has been notified about the posted complaint.
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          D
          Dev nikam
          from Nashik, Maharashtra
          Oct 16, 2022
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          Address: Plot no 6 Mahale farm Laxmi nagar near Rana Pratap chowkcidco

          I booked a ticket for one piece red film from pvr Nashik, my money was deducted but ticket confirmation dint appear it took me straight to home page without any instructions.my ticket booking was not shown in booking section.i dint receive any sms or mail regarding refund or fail booking
          Plz look into it
          PVR Cinemas customer support has been notified about the posted complaint.
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            A
            Abisk15
            Oct 16, 2022
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            The food voucher provided along with the ticket dint work. It gave a message it is already used. When I was in movie I had to call customer care multiple times but they couldn't fix the issue. After the movie, customer care said it will get extended to another date and I can use it. When I went for movie again today, I called up customer care and asked them to extend the voucher for today. They also confirmed but when I tried to use again today same error it got expired. Customer care says I can use it next time. Irresponsible and pathetic service by customer support. Just for a good voucher, how many times they expect me to call them and face embarrassment in food counter. If issues related to food coupons can't be resolved, why that option is given.?
            PVR Cinemas customer support has been notified about the posted complaint.
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            There is no update on the complaint till now
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              G
              geethalakshmanan
              Oct 15, 2022
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              Yeah I've booked ticket in VR ANNA NAGAR in PXL screen and the money got debited but I didn't receive the ticket. Kindly resolve my issue
              PVR Cinemas customer support has been notified about the posted complaint.
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                M
                Maryianne
                Oct 15, 2022
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                Address: Pune

                Hello

                Had booked 2 tickets for Halloween ends for today 11;15 pm show at Pvr Pavillion Pune
                Along with food order of one nachos 2 cheese popcorn and one Pepsi
                The money is shown debited/deducted but haven’t received any confirmation of the same

                Kindly provide a refund of the amount Rs 1215.92

                Have attached the bank statement for amount deduction and the offer that was applied

                We have been loyal customers to Pvr since very long and such a dispute is very upsetting dp process the refund asap.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  R
                  Rithish2
                  Oct 15, 2022
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                  Website: Spi cinemas

                  I have booked tickets for tomorrow PS - 1 for 7.50 am show at satyam Cinemas Royapettah. Amount has been debited but tickets is not booked
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    A
                    Akshay D Rao
                    Oct 12, 2022
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                    Team, was trying to book tickets for Kantara. Transaction was successful but tickets are not booked. Deducted 2777.6. Paid via phonepe using HDFC Bank. Need to resolve this.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      K
                      K.S.Srividya
                      Oct 12, 2022
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                      I have made my booking for Ponniyin Selvan I in IMAX screening for 16th October 12:30 PM show and the amount has been detected from my account for the same but my ticket is not getting shown and there has also been no refund provided in case it has got cancelled.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                      Same issue had occurred to me also

                      Pvr please look into my complaint which I posted on this portal
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                        S
                        Sangamesh shirwalker
                        Oct 12, 2022
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                        Address: banglore

                        My phone number [protected]
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          N
                          Naveenshyam
                          Oct 11, 2022
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                          Address: PVR

                          Yesterday I purchased AMITABH BACHCHAN FILM FESTIVAL: MOVIE PASS booking id and pass number not accepting PVR app and app showing different location so please refund my amout
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            N
                            Naveenshyam
                            Oct 11, 2022
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                            Address: PVR Cinemas

                            Yesterday I purchased AMITABH BACHCHAN FILM FESTIVAL: MOVIE PASS booking id and movie pass number not acceptabling in pvr app amount deducted by account so please refund my amount
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              M
                              MeghanaBL
                              Oct 8, 2022
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                              Address: PVR cinemas Nexus mall Koramangala Bangalore

                              I visited PVR- Nexus mall Koramangala, Bangalore on Saturday 8th Oct 2022 at 7PM. I was hungry & I stood in the queue for atleast 10minutes & asked for 2 food options which were not available. I also asked for a Veg burger for which they said it would take 50 minutes for delivery. I asked for Fries for which the attendant asked me to move to a different counter which already had a long queue. The only option available was popcorn. Popcorn isn't a filling option for people who are hungry. Why should PVR disallow us to bring our own food when they cant serve us in a fair manner?
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                S
                                Srinidhi Mohan
                                Oct 8, 2022
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                                Srinidhi Mohan
                                from Chennai, Tamilnadu
                                I am unable to cancel my ticket booking since last two days. The application always pops up a message saying: please try again later.

                                Details: SPI Escape Cinemas, Chennai
                                Show: Ponniyin Selvan Part 1
                                Time: 9:00 am ist, 08th October 2022
                                Seats : streak elite d19-23
                                As per the policy, i need 75% refund after cancellation.

                                But the faulty application is responsible for my ticket being not cancelled.

                                Kindly refund my money and rectify this issue for future users.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  P
                                  Pawan Rego
                                  Oct 8, 2022
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                                  Address: Mangalore

                                  We've been waiting for this movie for so long and you've only given shows for 2 days and no shows available on 9/10.

                                  You've given hype and have not needed to it and a ugly way to do business.

                                  This is in Karnataka, Mangalore, PVR Nexus (aka Forum mall)
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    S
                                    Sreejith O
                                    Oct 7, 2022
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                                    Address: PVR Grand Galada, Chennai

                                    There are various courts issued notification that collection of parking fee in movie theaters are illegal and the practice should be discontinued. Despite this fact, PVR continues to do this and to park a bike in order to watch a movie in their own facility, they are collecting INR 50 per vehicle and INR 150 it seems for 4 wheelers. It is also illegal that the security collect the parking ticket back from us, and without returning it, one cannot leave the facility..

                                    The movie PS-1, displayed in Audi 1, at PVR Grand Galada was started late by 20 minutes and no apology was extended on the same. We were waiting, waiting and kept on waiting..

                                    I'm done with this kind of looting/inappropriate business practices followed by Multiplexes. Until and unless I hear from PVR in 48 hours, This is going to Consumer Court.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      A
                                      AgalyaMaha
                                      from Chennai, Tamil Nadu
                                      Oct 5, 2022
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                                      Resolved

                                      Address: PVR Grand Mall, Velachery, Chennai

                                      Today(05.10.2022) I have booked PS-1 movie in PVR cinemas app for 3 times. Paid through Gpay. All 3 times amount deducted from my account but transaction failed ticket was not booked. For 2 payments refund amount credited. But for one payment I not yet received the refund amount. Please check and repay the amount (Rs.656.22)
                                      Oct 6, 2022
                                      Complaint marked as Resolved 
                                      Refund amount credited
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                      Same issue to me i also lodged a complaint in this portal pvr please look into this
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                                      Yes . Same happened with me for PS movie and no money received back . It’s more than 4 weeks
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                                        N
                                        Navinprabu
                                        Oct 5, 2022
                                        Resolved
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                                        Resolved

                                        Address: PVR Grand, Velachery

                                        Hi Team, I have recently booked 3 tickets in PVR Grand, Velachery. I have completed my payment. Ticket has not been received after successful payment. Kindly share ticket ASAP.
                                        Oct 5, 2022
                                        Complaint marked as Resolved 
                                        Amount was refunded
                                        PVR Cinemas customer support has been notified about the posted complaint.
                                        Oct 05, 2022
                                        Updated by Navinprabu                                         Kindly resolve this issue asap
                                        Oct 05, 2022
                                        Updated by Navinprabu                                         Got refund but my booked seat got filled
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