PVR Cinemas Complaints & Reviews

I've paid for movie Badhaai Do at PVR Cinemas Pacific Dehradun, on 9th March 2022 11:16 PM for amount 630 and money was deducted from my end but the person handling said they didn't receive the payment so I had to give another 630 in cash saying that the refund will be generated in a week but no refund has been issued in 21 days. The screenshot attached contains order number and wallet reference number.

Today I went to PVR diamond plaza to watch the movie Kashmiri Files and I checked in bookmyshow that the price was 130rs for 10 am show. So when we went their firstly we were told that the ticket price in online and offline is different. Since we entered at 10am the online booking got closed and the ticket which was for 130 we were asked to pay 200 for that. We were two person and they said that if we pay 560 then we will get 300 cashback in the method of Gift Card. This was such a bad experience and there were few more people who came to watch the movie but after listening to their sales scheme they went away. Before this I also watched Gangubai in the same hall and there was no difference in online and offline ticket price. This kind of sales scheme is really going to put the reputation down. I am now bound and stuck to visit PVR again in order to use the 300 rs gift card which I didn't want to have . Such a bad experience in my life with this. And I haven't got any message confirmation of ticket in my phone no yet. I booked the ticket in D13, D14 in Audi 2

I did not get privilige points on pvr cinemas Flamez Mall Ludhiana
i have booked 2 movie tickets on 27th march 2022 for movie RRR online through pvr app
it showed it will give me points but i did not got it
please help me out in it please give me points or give me refund

I went to watch movie with my friends today. During the interval we ordered 2 combos that should contain samosa, cold drink and popcorn told by the man who was taking our order. The moment we paid he said samosa is not there. We were like okay then return our money we will order something else, he said no we can’t do that we can offer you sweet corn. We were okay with it, he asked our seat number and asked us to go he will bring that there. We went off. It was almost the end of the movie and we did not receive our sweet corn. My friend went down and asked for it he said NO we can’t give you that if you want it bring your popcorn’s tub we will put in that. How stupid he can be? How can we eat 2 spoons of sweet corn from a big popcorn tub. After asking him this is not fair. He denied. In the end we gave money for all the 3 things in our meal but got only 2. Irresponsible behaviour, the least they could do is inform us from their end that they are facing problem in providing rather than we coming and asking again for our meal. My complaint is not about sweet corn its about how irresponsible behaviour I came across today!

I have been charged for my 2 wheeler for movie .

100 rs has been charged . Okk want to take this PVR cinima management ....

I had gone to watch ‘RRR’ on 28th March 11AM show at PVR Cinemas Vega city Bangalore, IMAX. While booking the tickets the ticketing portal mentioned that the movie had subtitles and even at the venue the staff also agreed to it, but when the movie started the subtitles weren’t seen. This is clearly disappointing and cheating

On 27th March i visited PVR Forum for 7.30 AM show. I ordered f&b from PVR Forum food court but they charged more than what is displayed in the menu. When I asked the manager for bill he took my phone numy and went into some room and did not come out.

I was there in PVR Saharaganj Lucknow on 12th March 2022 to watch movie Kashmir files.

After intermission I went to buy popcorn to which I paid through UPI there I scanned the code. And paid 220 then I went to buy a coke which costed 300 rupees and unknowingly I paid directly to that account which I had after buying popcorn and then I got to know we have to scan QR code everytime we make a purchase.

Kindly refund my money or find a solution for the same

Thanks.

Hello PVR management, we have come to watch RRR movie, without our consent how could you play commercial adds for 18 mins? we have been allowed to screen1 at 7:55 and the movie was commenced by 8:13 am. Meantime continuously commercial adds were played. Are you authorised to take our time without our consent?

But I got an inappropriate response as below:
We have taken a note of it and will share it with our concerned team.

Below is my question:

Thanks for the response. However, this is not the appreciate answer for the issue I have raised. My question is clear"how did you take my time"? Isn't a violation of the act ? If yes, please provide proper explanation, otherwise I will go legal.

Tried booking 2 tickets for RRR monday 28th march in PVR velachery and money got deducted but tickets not booked yet.

Pls prioritize this issue.

Recently I watch 2 movies in pvr Pathankot . There is some serious concern with pvr Pathankot i.e
1.not maintaining perfect temperature in Audi

2. Light switching off/ on time is very bad

3. Movies never start on time

4 audio quality also not as per movie

I always watched movie in PVR and prefer PVR but this time I realised this pvr not fulfil our basis things

Mobile [protected]
Mail rana.[protected]@yahoo.com

I hope this problem will resolve shortly

Thanks

Sumit rana

I booked 2 tickets of The Kashmir files, it's a A rated movie. But I can a lot kids around here.

I have booked movie ticket for RRR for 11.30 show for which amount has been debited from my Paytm wallet but tickets aren’t issued.

26/03/20022
[protected]
money deducted from bank .. But ticket booking failed
please book my ticket or refund my money
ticket time : 9:15pm,
pvr cinema friends theatre dilkusha market, jalandhar 26/03/2022 (saturday)

I lost my wallet in Screen 2 (E8 and E9) seat number. It was green in colour with five debit cards and three credit card. I also had my Aadhar card, PAN card and Voter ID as well. Its medium green colour wallet. While intermission i was just moving around and went to the food court as well. We gave ticket to vallet parking guys and missed to collect ticket from them, this we don't have ticket number available.
Below are the show details:
Movie: RRR
Date: 25/03/2022
Time: 3:30pm
Screen 2
Seats : E8, E9
Please please help me in retrieving my wallet.

Please contact me on below email id and mobile number:
Email id: [protected]@gmail.com
Mobile no: [protected]

Thanks in advance
Aurbindu Tiwari

I have visited the PVR Deep on[protected] for RRR(Telugu) movie. Our seat numbers are F4-F9 in Screen 3. Please let me know if they are found in FI or F9.

Lost item details : Realme airbuds(small box, black colour).

Contact number: [protected]

I booked 2 tickets for The Kashmir files on 23 march 2022 at 9.02 for pvr bhilai Chhattisgarh for 24 march 2.25pm show through Paytm app, the money was deducted from my bank account and it said confirmation will be provided within 30min otherwise automatically be cancelled since the confirmation was not provided it was shown that my money since it has been deducted it will be refunded to me within 24hrs i have more a lot more than that . Please provide a solution to this and help me get my refund asap.If needed i can provide you the transaction id as well.

Hi Team,

My registered mobile number is [protected], name - Priyank Almal

Today 24th March around 6pm IST i tried to book 4 tickets for Kashmir Files at PVR Kukatpally, Hyderabad.

Amount of Rs. 899.12 /- INR is deducted but no ticket issued.

No whats app notification or email is received for 3.5 hrs for amount charged or for ticket issued/cancelled. HDFC Bank confirmed transaction is successful.

From 3 hrs I am trying customer care, only music is played no one answers! HOW FRUSTRATING!!!

Finally one customer care representative picked in Hindi version and said that ticket is cancelled and refund initiated and he will initiate an email in 15 mins.

Now its 40mins after the call no email/sms or whatsapp notification received? Are the customer care not trained? Why does it takes 3 to 4 hrs to reach one person to talk to at PVR? is this the kind of service PVR gives?

Why no notification for ticket booking or refund received?

I have a call recording of my discussion with PVR representative.

INITITATE MY REFUND AND CONFIRM AT THE EARLIEST. IT IS VERY FRUSTRATING SINCE 3.5 HRS.

CALL ME AT [protected]

Regards,
Priyank Almal

I booked 2 tickets for King Richard 12.20 show at PVR VR Mall Chennai and a sum of Rs. 486.64 paid by Gpay was deducted, but transaction failed and tickets were not issued. The above money may be refunded.

Hi Team
Today i have booked RRR movie for upcoming show for Saturday 3pm after the payment amount was debited but ticket not booked and transaction id for payment was T2203251037299107657467
Please help on this quickly