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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Apr 19, 2026
Complaints 2488
Resolved
791
Unresolved
1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 50

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S
Srikar Dornala
Apr 14, 2022
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Hello, Today i tried to book tickets for RRR on Saturday using the PVR app, I selected the time date and seats for the movie and the payment as made using PhonePe (UPI) in PhonePe it was shown payment sucessfull, but when i got redirected to the pvr app it show that the transaction has failed. I have recieved the message from the bank as well that the money was debited from my account and I have the transaction reciepts with me. Please look into this as soon as posible, either refund my amount or give me my tickets
PVR Cinemas customer support has been notified about the posted complaint.
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    Teja1947
    Apr 14, 2022
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    I booked 5 tickets for KGF Chapter 2 via PVR app the amount of Rs.1958 was deducted and the booking failed. have not received any confirmation for refund initiated on email or sms. When will I receive the refund amount?
    PVR Cinemas customer support has been notified about the posted complaint.
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      M
      Mohit AV
      Apr 14, 2022
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      Post 10hrs of money deduction, no tickets confirmation nor issue.. I had booked from PVR app for KGF 2 and they killed the excitement in such a way.. Worst experience from PVR app. Issue tickets or please return my money
      PVR Cinemas customer support has been notified about the posted complaint.
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        M
        Mohit AV
        Apr 14, 2022
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        Booked tickets for KGF-2 on PVR app, money was deducted from bank account (UPI payment) but post 10 hrs of payment no payment confirmation from PVR neither tickets issued. Initiate tickets or issue complete refund with compensation for the inconvenience.
        PVR Cinemas customer support has been notified about the posted complaint.
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          K
          Karan rai123
          from Bengaluru, Karnataka
          Apr 14, 2022
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          Address: Bengaluru

          Dear team,
          I tried to book the ticket on 13th April 3 times on Bangalore forum pvr via pvr app for kgf 2, all the 3 times the payment got deducted and no ticket issued. Please help in this regard, this is cheating customer and no clear message when we get refund.
          PVR Cinemas customer support has been notified about the posted complaint.
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            R
            Ramukhsihtas
            from Chennai, Tamil Nadu
            Apr 14, 2022
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            Address: Thalambur

            I booked tickets and payment method as debit card and payment was sucssesed but i m not recieve any tickets

            ECOM:[protected]PVR

            Payment id
            PVR Cinemas customer support has been notified about the posted complaint.
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              S
              Sohailkhan2212
              from Chas, Jharkhand
              Apr 14, 2022
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              Address: Bokaro

              I tried booking three tickets for kgf 2 11:00 am show 15/04/2022 for pvr bokaro jharkhand. The seats were n9 n10 n11 and paid 755.58 rupees from my credit card. The amount has been deducted from my card but the ticket hasn't been booked. Kindly refund the amount as soon as possible.
              PVR Cinemas customer support has been notified about the posted complaint.
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                S
                SumanPatel
                from Vadodara, Gujarat
                Apr 14, 2022
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                I booked ticket on PVR cinemas on 13 April 2022 and the amount of rupees 1684 was deducted twice (1684*2= 3368) but I haven't received any ticket and it is not booked.
                I have booked for today's show of 03 pm and 04 pm.
                Please reply fast.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  A
                  abhijeet_singh
                  from Bhopal, Madhya Pradesh
                  Apr 14, 2022
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                  I booked three tickets of kgf chapter 2 on 13 April with transaction number 102193, payment deducted but nothing was generate. there is no mail regarding for refund came from pvr. please help
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Apr 24, 2022
                  Updated by abhijeet_singh                   please do something, its been 11 days still no refund came.

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                    A
                    ANKIT MAURYA 8858380120
                    Apr 14, 2022
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                    I done a transaction of 1037.44 at pvr on 13 April... My money deducted from my credit card but the ticked is not booked
                    My registered mobile no. [protected]
                    Kindly solve my problem as soon as possible
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      I
                      Imranbabu
                      from Chennai, Tamil Nadu
                      Apr 14, 2022
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                      Address: no.34 k.s nager puzhal
                      Website: Pvr cinemas

                      Yesterday i am booking ticket kgf2
                      Pvr app via, amount debit but ticket showing, pls return my payment orginal payment via, ref no UPI/P2M/[protected]/prvcinema/paytmpay
                      PVR Cinemas customer support has been notified about the posted complaint.
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                      Still not received my amount asap
                      Reply
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                        A
                        Ajith Vishal Mathi D
                        Apr 14, 2022
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                        Payment deducted but ticket not booked pvr cinema on 15th April at Palazzo IMAX. Please refund my amount.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          A
                          Aayush094
                          from AJMER, Rajasthan
                          Apr 14, 2022
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                          Address: Gurgaon

                          Money deducted from my bank account but ticket not booked
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            T
                            Truevee
                            Apr 14, 2022
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                            I have booked three tickets for the movie kgf chapter 2. My money got debited but the tickets not got booked. I don't know what to do I have checked their website to complain on this and their helpline number and also tried on the mobile app of pvr but nothing worked. So I want my refund.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              B
                              BEEMAN M
                              Apr 14, 2022
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                              Website: Pvr

                              I booked the beast movie ticket for tomorrow (14.04.2022)4.00pm show seat no E7, E8 through internet banking in pvr mgf mall gurgaon (delhi-ncr) and my account is debited by payment successful but ticket is not booked (issued) my pvr app mobile no is [protected] (beeman m) kindly return my money back then only I able to book ticket for beast movie
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                B
                                BEEMAN M
                                Apr 13, 2022
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                                Address: 5F 54 nit Faridabad 121001

                                I book beast movie ticket on 14.04.2022, 4.0 pm, seat no -E7, 8 show in mgf gurgaon mall through pvr mobile app and I paid through my tamilnad mercantile bank NetBanking and the amount is paid my account is deducted but ticket is not booked. Kindly send the booked ticket today itself or return my money back.
                                Mobile no [protected]
                                Name - Beeman M
                                Mail - m.[protected]@gmail.com

                                Herewith submitted my payment proof
                                Dear Customer,
                                Your shopping mall payment to PAYTM - ONE97 COMMUNICATION LI with reference no.38816036 for Rs.910.92 done successfully at Apr 13 2022 10:44PM - TMB
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  P
                                  pscmazi
                                  from ROURKELA, Odisha
                                  Apr 13, 2022
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                                  Website: Www.pvrcinemas.com

                                  I have done booking of 2 tickets for KGF chaptor-2 and Rs 727 got deducted from my account but the ticket was not booked. I didn't got any message regarding the confirmation of ticket.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    I
                                    Ishaant jain
                                    Apr 13, 2022
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                                    Hello, i am trying to book tickets for movies through PVR app but amount is deducted 3 different times and tickets are not booked, also any message regarding same is not received by PVR. Please help me in getting my refund amt of total 4490.88 rupees. Also attaching screenshot below for transaction reference number.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      N
                                      narayanamudireddy
                                      from Bengaluru, Karnataka
                                      Apr 13, 2022
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                                      Address: Bangalore

                                      I have tried to book the tickets pvr Orion uptown mall, Bangalore via gpay, amount got deducted, but ticket are not booked, details are given below
                                      Name: narayana Mudireddy
                                      Phone: [protected]
                                      Email: [protected]@gmail.com
                                      UPI Translation Id:[protected]
                                      I request you to arrange the refund: Rs 2045.44
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        V
                                        Vaishnavnagarjuna
                                        Apr 13, 2022
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                                        Money is deducted but tickets are not booked
                                        PVR Cinemas customer support has been notified about the posted complaint.
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