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PVR Cinemas Complaints & Reviews

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1.6
Updated: Sep 13, 2026
Complaints 2493
Resolved
792
Unresolved
1701
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 52

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R
Rithik Raj
Apr 13, 2022
Resolved
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I booked ticket on PVR cinemas on 13 April 2022 and the amount of rupees 300 was deducted but I haven't received any ticket and it is not booked
Apr 13, 2022
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
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Hi this is mathan
Im book 2 tickets for kgf 2 in pvr app sunday 2.55 pm show
Amount deducted but i have not received tickets
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Harish Kumar 1989's reply, Apr 14, 2022
I've same issue& customer care number is busy and no one responding
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    E
    en2kay
    from Shimoga, Karnataka
    Apr 13, 2022
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    Address: Bangalore

    Even one day prior window is notnppened for kgf2 movie.

    Worst part is none of the numbers are working and no one is picking on the customer care.

    Ridiculous service.

    Plz suggest what is the issue for not releasing kannada movies in bangalore.
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      Shivam khanduri
      from Faridabad, Haryana
      Apr 13, 2022
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      Sir, today morning I try to book kgf 2 ticket, money deducted from my account but ticket not booked. Pl help me asap.
      PVR Cinemas customer support has been notified about the posted complaint.
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        Y
        Yaash.p
        from Pune, Maharashtra
        Apr 13, 2022
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        Resolved

        Hi Sir / Madam
        I booked ticket for KGF 2 from PVR app on 11th April 2022 for 1 person
        I tried to book ticket for 2 times and both times Amount has beed debited Rs 399
        Total = 798Rs
        Please refund my amount As soon as possible
        Apr 14, 2022
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
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          M
          Mahi_S
          from Chennai, Tamil Nadu
          Apr 13, 2022
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          Address: Chennai

          I booked 3 tickets for beast movie via spi cinemas app the amount of Rs. 656 was deducted on[protected].49 p.m . In S2 cinemas perambur . Yet no confirmation was sent through email, text or what'sapp. It's not SHOWING in my bookings too. Kindly check for my bookings or refund the amount as soon as possible.
          PVR Cinemas customer support has been notified about the posted complaint.
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          Booked show :- 14/04/2022
          Timing :- 7.15 p.m
          Theatre :- S2 cinemas perambur
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            S
            SHIKHA VIDYARTHI
            Apr 12, 2022
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            Address: PVR CINEMA MORADABAD

            Maintenance was very poor. Mosquitos were there. Delivery of food was late . Not happy
            PVR Cinemas customer support has been notified about the posted complaint.
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              E
              Eshan_1234
              from Jaipur, Rajasthan
              Apr 12, 2022
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              I went to the pvr cinemas in saharaganj mall hazratganj Lucknow i paid 680 rupees for popcorn and coldrink but never received my snacks before or during the interval or after the money has been taken out by the pvr cinemas in saharaganj mall hazratganj Lucknow
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                G
                Gauri Umesh Patil
                from Mumbai, Maharashtra
                Apr 12, 2022
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                I had booked two movie tickets and later in an hour i saw the price reduced by 70 rs of each ticket so i asked the company to return the difference money they said we will not return. According to their terms and conditions
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                  B
                  B Nivedita
                  Apr 12, 2022
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                  Address: Pvr cinemas saket. New delhi
                  Website: Pvr cinemas app

                  I pre booked two tickets from PVR cinemas app of 'Doctor strange multiverse of madness' .After the transaction i didn't get any confirmation of the ticket. I got tensed and contacted paytm. They said the transaction was successful. I am uploading my transanction id. There is no customer care too. It happened for the second time.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    V
                    VARUN Rajanna
                    from Pondicherry, Puducherry
                    Apr 12, 2022
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                    Address: Department of surgery,near blood bank, Jipmer hospital

                    Kindly consider to release kgf in kannada version. there are many waiting to watch in kannada.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      R
                      Rob73
                      from Chennai, Tamil Nadu
                      Apr 12, 2022
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                      Resolved

                      Yesterday I have booked 4 tickets for the upcoming "Beast" movie on 17/04/2022 (Sunday) 6:40 pm show in SPI Sathyam cinemas, the money has been deducted from my account but I didn't receive any mail or message regarding those tickets .
                      Kindly confirm my tickets or initiate full refund as soon as possible.
                      Apr 16, 2022
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        K
                        Kavusalya
                        from Chennai, Tamil Nadu
                        Apr 12, 2022
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                        Address: chennai

                        Hi,
                        Myself kavusalya residing in chennai.
                        Yesterday night(11/04/2022) around 1:00pm i have booked tickets for Beast movie.
                        Amount got debited but tickets are not received.

                        Kindly consider this and provide the tickets ASAP or refund the amoun.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          playPradeepKum1
                          Apr 12, 2022
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                          Address: Ampa skywalk chennai tamilnadu

                          As it was fdfs we were waiting for more than a hour to buy movie tickets. And the booking started we went to buy our tickets he said only cash allowed so we went to take cash from atm we took cash and came again to buy tickets while booking tickets he forced us to buy food coupons worth rs 140 along with ticked the incharge there said i[censored] want ticket buy along with food coupon or else get out. As we hard little short of money for food coupon we said him they he took debit card machine and asked for our debit card to swipe. Do we look like ###????????... Ampa skywalk, chennai, TamilNadu
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            A
                            Anku saini1
                            from Delhi, Delhi
                            Apr 12, 2022
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                            Resolved

                            Address: New Delhi, Delhi

                            I booked two tickets through PVR mobile application for the show of Fantastic beasts at PVR onyx Vasant Kunj at 08:50 p.m on[protected]. Amount for the tickets was INR 1082.72 and same was paid through paytm. The amount was deducted twice from my account with no revert credit for the extra charged 1082.72 INR yet.

                            Transaction ID 1 : INB/[protected]/PAYTM MOBILE SOLUTIONS PVT

                            Transaction ID 2 : INB/[protected]/PAYTM MOBILE SOLUTIONS PVT
                            Apr 13, 2022
                            Complaint marked as Resolved 
                            Received reversal.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                            I booked two tickets through PVR mobile application for the show of KGF Chapter 2 at SPI S2 PERAMBUR CHENNAI. Amount for the tickets was INR 433.48 and same was paid through paytm. The amount was deducted from my account but the ticket booking failed.
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                              C
                              Chinsu
                              from Chennai, Tamil Nadu
                              Apr 12, 2022
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                              Date of Incident: 11/04/2022

                              I was booking tickets for the film Beast in PVR Velachery for a show on Sunday '17.04.2022, 8:10 AM'. Everything seemed to move smoothly until after the payment, the following message popped up.

                              "In case the amount got deducted, we will send you an email and SMS else the money will be refunded"

                              I would like a refund for the above show.

                              If refund was initally considered, I would like to know the status of refund.

                              Details:
                              Phone Number: [protected]
                              Email ID: [protected]@gmail.com
                              (These details were used at the time of booking)
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                T
                                TVM Murugan
                                Apr 12, 2022
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                                Sir - I have booked ticket for Beast for a show on April 15 at 8.10 Screen in PRV Grand Mall Velachery Chennai. I tried with my first transaction my amount of rupess.650.22 debited from HDFC internet banking.. since ticket was not generated and alert came late, i was tried to book the same second time and INR 650.22 debited from my Debit card. I would like to get the amount back to be created to my bank account.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  S
                                  Shwetha13
                                  from Chennai, Tamil Nadu
                                  Apr 12, 2022
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                                  My money got deducted but didnt receive any confirmation details. When i tried calling customer care no one picked up. Whats wrong with your site? I need an update asap regarding the status of my booking
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Apr 12, 2022
                                  Updated by Shwetha13                                   Contact no: [protected]
                                  Booked tickets for beast on friday 9:45pm show
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                                    Ganeshsuresh
                                    from CHENNAI, Tamil Nadu
                                    Apr 12, 2022
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                                    I am Ganesh Kumar from Chennai I booked 6 tickets in S2 perambur on 11.04.2022 through my debit card but only an amount of 1300 is deducted and tickets are not booked.So I need an immediate response to get my money back or tickets to be confirmed.pls contact me soon
                                    my phone number:[protected]
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                                      M
                                      [email protected]
                                      Apr 12, 2022
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                                      Yesterday I booked the ticket via the pvr cinemas app and the amount was deducted, but the ticket was not booked. I don’t see any information in bookings. Attached screenshot for reference.
                                      Date of transaction: April 11 2022, 8.22 PM IST
                                      Amount deducted : 688.48
                                      Movie booked : Beast
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                      Tried calling pvr customer care once we select the language the call getting disconnected automatically. I tried multiple times but no luck.
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                                      Kindly help to get an update
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                                        J
                                        Jayu@1234
                                        Apr 12, 2022
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                                        I booked 2 tickets for multiverse of madness movie via pvr app the amount of Rs. 1362 was deducted. Yet no confirmation was sent through email, text or what'sapp. It's not SHOWING in my bookings too. I tried calling customer care too for my refund after trying 3-4 hours finally one guy answered he said refund has been initiated but I have not received any confirmation for refund initiated on email or sms or elsewhere, when will I receive the refund amount.

                                        Revert my refund as soon as possible
                                        PVR Cinemas customer support has been notified about the posted complaint.
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