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PVR Cinemas Complaints & Reviews

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1.6
Updated: Aug 27, 2026
Complaints 2492
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792
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PVR Cinemas reviews & complaints page 56

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Praneeth Panja
Mar 23, 2022
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I booked tickets for the movie RRR on Sunday in PVR icon theatre from the app. during the transaction, the money got debited from my account, the Google pay transaction was shown as successful, but in the app it showed as transaction failed and tickets did not get booked. but money got transferred to pvr cinemas from my bank account. please look into it as soon as possible, either refund the money or give me tickets.
Mar 23, 2022
Complaint marked as Resolved 
Got refund.
PVR Cinemas customer support has been notified about the posted complaint.
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HI, I have the same issue for same movie, but i booked today[protected] morning. After how many days of your transaction did you received your refund?
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Refund! How ridiculous..how much they will refund. Who will be responsible for the time and money that I spent to watch the movie. Who will bear the other expenses. I hope consumer complaint service will take hard action against the pvr. Bcz they snatch the happiness of the people by these irresponsible and delay information.
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    mharshil009
    from Ahmedabad, Gujarat
    Mar 22, 2022
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    Address: Arved Transcube, Ahmedabad
    Website: www.pvrcinemas.com

    I had recently watch a movie in PVR Cinema and the same issue I had faced that is Brightness issue, Even Snow is also slightly Black so I give 1 Stat out of 5.
    Please work on it and make screen more brighter.
    Apr 1, 2022
    Complaint marked as Resolved 
    Firstly I filed a Complaint on Consumer Forum and then send my Complaint link to PVR Official handle and after that Social media Executive called me know all the details that I dissatisfied from the theatre screen. After 3-4 days PVR Cinemas Manager called me and Explain all the situation that about movie Print and data and told me that they will work on it as much as possible. And after hearing to them I agree and I hope they resolved it as soon as possible.
    PVR Cinemas customer support has been notified about the posted complaint.
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      saakshiverma904
      Mar 22, 2022
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      Address: khasra no.-46/1, street no.- 9A, kaushik enclave

      Delhi, Shalimar Bagh Pvr Cinemas provides pathetic service; as a result, I have to pay for food twice: first via gpay and again via cash since they claim they haven't received money via online mode. They told that if you pay in cash, you would be refunded in 7 days but I haven't received any refund till now. I've been attaching a payment receipt below for proof of payment and waiting for a solution to this problem for nearly four months.
      PVR Cinemas customer support has been notified about the posted complaint.
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        A
        Abhishek271997
        from Zirakpur, Punjab
        Mar 21, 2022
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        Address: Pvr cinemas Cosmo mall zirakpur

        PVR a Biggest name of cinemas. I cant believe what happened with me was 3rd class. I ordered cheese popcorn and the quality was disgusting and 3rd class they are providing rubbish. We paid 240 ₹ for a rubbish popcorns.
        I must say 10₹ popcorn in local market are much better then this.
        Seats were also broken. I am seriously so shocked from such a quality from pvr.
        PVR Cinemas customer support has been notified about the posted complaint.
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          K
          Kandarp Dudhoria
          Mar 21, 2022
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          Address: PVR IRRUM MANZIL

          Hi I lost my credit/debit card holder at PVR Irrum Manzil, Hyderabad
          Details:
          screen Audi 06
          seat M15
          PVR Cinemas customer support has been notified about the posted complaint.
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            Abhishek Kr Singh96
            from Howrah, West Bengal
            Mar 20, 2022
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            Address: 14 Nitya dhan Mukherjee Road

            Sir by mistake I have booked a ticket of wrong address and I am not able to cancel the ticket via app and browser. I wanted to book for PVR Avani Mall but by mistake I have book PVR Diamond Plaza. I just want to rebook for avani mall. Kindly Look Into This
            Date Of Movie Ticket:- 22/03/2022
            Time of Movie:- 12:55
            Booking id:- WQ5RNM8
            PVR Cinemas customer support has been notified about the posted complaint.
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              R
              rohan dhimaan
              Mar 20, 2022
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              Address: Lucknow

              First of all the movie tickets are very costly for a common person. If he/she wants to enjoy the movie in better experience they must have to pay much amount which is more than his/her imagination despite this there is major concern in buying tickets with combo(chocolates or popcorn/coke) you must have to buy the combos otherwise you cannot able to watch the movie what kind of buisness is this if someone wants to watch a movie and if he/she doesn't have such money to buy this combo ticket what should he do ? This is very wrong it should be liberal ND not mandatory.
              PVR Cinemas customer support has been notified about the posted complaint.
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                K
                kirankumar_4u
                from Bengaluru, Karnataka
                Mar 20, 2022
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                Address: PVR at Phoenix Market City, Bangalore

                Yesterday(19th March 2022), I've visited here and ordered food at their café. The cashier was rude and didn't give me the receipt for the same and even after I insist on him to provide it. What is the problem in giving the receipt even though they charge a huge amount for a small cup of pop-corn. They're not paying GST, frauds at the higher level.

                Their fake promise of "Consider your food is free if you don't get a bill". What the authorities are doing? And, why others are not escalating the issue?
                PVR Cinemas customer support has been notified about the posted complaint.
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                  Apoorva2501
                  from Hyderabad, Andhra Pradesh
                  Mar 19, 2022
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                  Address: PVR Preston Prime

                  Booking ID WWGMGHS.
                  There were kids allowed in the theatre for movie like The Kashmir Files which had many violent scenes, noone was checking tickets at the entrance, let alone IDs.
                  I was also served cold and soggy popcorn twice and I was not given any bill. So my food should be free ideally.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    J
                    jay ghodasara
                    Mar 19, 2022
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                    Address: Jamnagar

                    They can not allow to outside food for us in c8nema hall.

                    I request them but they dont allow .
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      M
                      Maina@22
                      Mar 19, 2022
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                      I had booked two movie tickets on pvr application yesterday night, money got deducted but I have not received my movie tickets
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        Maina@22
                        Mar 19, 2022
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                        I had booked two movie tickets yesterday night, money got deducted but I have not received my movie tickets
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          mnkgrover08
                          Mar 19, 2022
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                          I ordered food on seat in PVR VR GOLD Bengaluru - show date and time - 18th March 2022 10:00 PM - seat - C5, C6 - Audi 2

                          I ordered food using scan QR code on screen, then i entered payment details and payment got deducted but it showed order failed.

                          Transaction ref: Spent
                          Card no. XX6673
                          INR 882
                          [protected]:13:39
                          PVR
                          SMS BLOCK 6673 to[protected], if not you - Axis Bank

                          My contact details:

                          +91-[protected]
                          Email: [protected]@gmail.com

                          Pls refund my amount.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            Bhargav Vadodariya
                            Mar 18, 2022
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                            Address: Ranip, Ahmedabad, Gujarat

                            Hello sir I am watching bachhan Pandey movie now and i would like to give a feedback is that you are offering water and snacks and parking all these charges is very high and improper that I think I and i expect this charges should be economic so please correct this as soon as possible so we can vist regularly

                            Regards
                            Bhargav
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                              J
                              jmshah99
                              Mar 18, 2022
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                              Please click on the below link to get your FnB transaction receipt https://cutt.ly/8SfHON5 . Transaction No: 8947898, TotalAmount:290 at POS:PVR RAHULRAJ SURAT. Thanks for Choosing PVR Cinemas.

                              On 18th March I purchased a large size popcorn of Rs.360 but I have been issued bill for Rs. 290 only.
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Mar 18, 2022
                              Updated by jmshah99                               Unresolved compaint
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                                S
                                Santoshimahesh
                                from Mysore, Karnataka
                                Mar 18, 2022
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                                Address: Mysore

                                Booked Tickets for Sunday, The Kashmir files, at PVR forum city mall Mysore
                                For 3 tickets, I paid thru Debit card 398 Rs, I didn’t get tickets yet
                                What to do now?
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  K
                                  Karthik Jaguar
                                  Mar 18, 2022
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                                  Address: Orion Mall Rajajinagar

                                  I Have booked my movie tickets yesterday night and money Got deducted but I have not received my Ticket
                                  UPI ref No =[protected]
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    gcgirish219
                                    Mar 18, 2022
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                                    I have booked for a movie for dated 17th March 2022 and I had ordered for food just before interval and Rs.1265 had been debited from my credit card.
                                    Later it showed that it is failed in PVR app and I didn't get enough support as well when I asked for in your food court. He gave some number to contact which doesn't contact. I asked for manager and they didn't call manager. Unpleasant experience with you guys.
                                    I need refund for it now asap.
                                    Couldn't contact your support as you guys don't have email address or contact number to contact and solve this. Pathetic. Registered number [protected]
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      Jason Goswami
                                      Mar 18, 2022
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                                      Hi to whom it may concern,

                                      I booked 2 ticket on the PVR Website for Kashmir files 10:25pm 16th March, 2022 city center, guwahati but the booking did not go through and on the website it showed "bad transaction money will be refunded", the PVR helpline services are so very bad that i cant reach a support on call had and i am waiting for someone at PVR to answer the call for past 20m or so. I would like a refund asap, i would be writing the same on every forum.

                                      Please do the needful asap..

                                      Darshan (Jason) Goswami
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        ninja_0847
                                        Mar 18, 2022
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                                        At the food court at PVR City Center Mall, Guwahati. I had my bill totaled at 610/- The cashier said he didn't have change so i gave him 500 cash and the rest 110 I google paid him. The money debited my account but was not showing up on his screen. So he told that the money would be refunded. So i gave him the rest 110 as cash and left. But the money hasn't been credited yet.
                                        PVR Cinemas customer support has been notified about the posted complaint.
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