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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Apr 19, 2026

Complaints 2488

Resolved

791

Unresolved

1697

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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PVR Cinemas

Rank #1-20

PVR Cinemas reviews & complaints page 56

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Address: Ahmedabad

Movie timing was 9.30pm and till now it means 10:00 pm also movie not started.
Details:
Movie name: Zhund,
Theater: Acropolis, Ahmedabad.

I do have proofs.

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Mar 07, 2022

Updated by Vayuputra hanuman Around half an hour you have wasted my time. The same happened in banglore and you guys know what happened then.

Please reply to my mail.

Mar 07, 2022

Updated by Vayuputra hanuman [protected]@gmail.com

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Address: Pondicherry, Pondicherry, Puducherry

Transaction id - WNNDLL5
Phn no- [protected]

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Address: Pvr cinemas the Chanakya mall chanakyapuri

I paid 511 to pvr through Paytm, I did not recieve any ticket but from Paytm the money was deducted. I had to purchase the ticket again manually at pvr, they said they did not recieve my previous booking. Later when talking to Paytm for refund they are saying the transaction is complete from there end and please contact pvr. My money is stuck please help

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Address: PVR ACROPOLIS AHMEDABAD

Dear Team,

I am visiting PVR regularly not because of quality but it is near to my home. Regularly there are hygiene issues in male washroom and the quality of popcorn or food is pathetic after lockdown I would like to bring to your notice that your staff is illegally selling F&B without bills. Yesterday I bought popcorn’s worth rs 430 and the bill was not texted to me as it was done before. I noticed they were doing regularly...

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Address: Chennai

At Palazzo, forum Mall, chennai, we asked to book 2 tickets for Valmai but they made a mistake and booked ticket for bheemla Nayak, now they are denying to cancel the ticket. These type of mistakes is not at all acceptable. Kindly refund the amount ta the earliest.
Details-
Invoice no - 0373920
Trans No- 2819376
POS ID- 4016
Ticket booked at- PALAZZO, FORUM MALL, CHENNAI
Mobile number - [protected]

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I had booked the tickets for batman movie on March 6, 2022 at Irrum Manzil, Hyderabad pvr 4dx at 12:40 show. Only after I arrive at my screen I got to know half of the movie got over and I was not intimated in any form. I want my refund.

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Not a 1 star aswell for cinema theatre
Worst seats and unhygienic place with lots of bed bugs, flies and not at all sanitizationin done and smells like sitting in some slum and watching movie

cinemax is converted into pvr and pvr please take a look or i have to complain against the mall and i am definetly going to complain in consumer regarding this

i have photos aswell

I need compensation for taking bed bugs from your theatre to home

And cost of pesticide

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Address: Silver arc ludhiana

Visited pvr silver arc book recliner tickets but it is a complete waste of money, cup holders are filled with popcorns.
No one even listens to any one
Shiva nagpal [protected]

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Address: Gandhinagar, gujarat

I have just booked Batman tickets physically for tommorow and paid the money but the ticket message is not generating I am worried but instead they have sent me below message that i screenshotted plz generate the message ASAP.

Mar 5, 2022

Complaint marked as Resolved

Complain not resolved plz do it ASAP.

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Hi,

I have purchased food worth ₹260/- however bill was not provided. I gave ₹500/- was returned ₹140/- since I had not got bill copy and there was long que behind so took and left and asked for a bill copy, however after insisting 2 time the staff said give mobile number and you will get bill. However due to network the sms came quit late. Your staff had charged me extra by ₹100/- attached is the bill copy. Highly disappointed to see your staff is fooling by not giving invoice upfront.

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The movie stopped multiple times while playing. The operator ruined the movie by forwarding to 5, 10 minutes further. You can expect what would it do a thriller or a mystery movie. 3 hours movie got completed in more than 4 hours, excluding the interval and ads. Pathetic experience froma PVR Theatre. I would like a refund of the ticket.
Location: PVR, Audi 2, Ansal Plaza, Pari Chowk, Greater Noida
Movie: The Batman.
Date: 5th March 2022, 3:15 pm Show.

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Address: Latur

1) I made 2 TRANSACTIONS of Rs. 390 on the food table and they did not send me back.please check and REFUND my money.
2) I had canceled the ticket of Gangubai Kathiawadi movie by CANCELING the show date 03/03/2022 and showtime 12:35 pm but it was not REFUNDED.

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Hello team,
The payment was deducted for my order id CHKY[protected] from pvrcinemas website (via phonepe) but it is not showing in my bookings and haven't received tickets on mail yet too.
Please look into it or refund.
Thanks!

Mar 13, 2022

Complaint marked as Resolved

Money refunded

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It's been 1 month I have got my kotak PVR debit card but still hasn't received any joining voucher or any points on spends. I have also complaint about this to kotak Mahindra Bank they said kindly contact to PVR cinemas so I did but it's been 7 days nobody is replying as they don't have any support email I email them on [protected]@pvrcinemas.com.
Nobody is answering

Mar 3, 2022

Complaint marked as Resolved

I haven't received any voucher or any points on spends yet its been 1 month I got my kotak pvr debit card. I tried to contact them on [email protected] but it's been 7 days nobody is answering

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Sk Gemar

Mar 3, 2022

Complaint marked as Resolved
Dear Garenafree fire., Please unban my I'd. I use config file hack one time just for fun. Please unban my free fire account. Once unbannad my free fire account in future I will never used any hack. I spend almost 10000 INR my old I'd I am also belong to a poor family please unban my free fire ðŸ™ðŸ™ðŸ™ please, please ðŸ˜ðŸ˜ I HOPE YOU UNBAN MY FREE FIRE ACCOUNT I LOVE FREE FIRE GIVE ME A CHANCE, GIVE ME A CHANCE. PROMISE I NEVER USED ANY THIRD_PARTY APPLICATION AND FILE. PLEASE UNSUSPEND... Free Fire id as soon as possible. MY UID:- [[protected]] MY GAME NAME :- skgamer Level:-58 MY GAME SERVER :- INDIA id suspended date :- 23/2/2022

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Address: Orion mall, PVR cinemas , Panvel

First of all they were not seeing 2 dose certificate at entry gate, ...second thing is they are selling over tickets as per seating capacity during covid ...and asking people for not maintaining social distancing

+1 videos

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Hi so we have come to PVR theatre at growels mall Kandivali East, so when we went to popcorn counter at first so there were no online money transfer facility, post that when the cash was given there was no one to collect.
Secondly, When my wife went to juice counter staff was very rude and in interval he went for break in interval so no one was there to make juice in juice counter

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Address: Next galleria mall punjagutta hyderabad

We ordered 6 frankies and the stall person of tibs frankie named chandan will not provide me half frankie this is not tge way to treat a customer we are the one who pays and eat not u
PVR CINEMAS
NEXT GALLERIA MALL
HYDERABAD

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Address: Chandigarh

Hi,
I booked 4 tickets of the show ‘Gangubai’ at booking counter in PVR: Centra mall, Chandigarh on 28Feb.
Original cost of one ticket was 109 Rs
but the attendant at counter charged me 712 for four tickets without even informing that they are selling microwave popcorns packets along with it.
Attendant was adamant about it that it is the price of tickets.
i think of this as a clear case of fraud, malpractice and misinformation from their side.
kindly look into this.

Thanks and regards
Harshdeep Garg
ph. no.- [protected]

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Hi
I have booked movie tickets the show time is 7.35 pm the time is 8.02 now and still the movie not started

Pvr next Galeria mall punjagutta
Audi 8

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Dear Management Team,

I am taking this efforts to write and express My disappointment towards your management.
Your Cinemas is operational in Maharashtra and yet there is no Marathi language option to select when we call on your helpline number [protected].

To my wonder there are other languages such as Tamil and Telugu.
I am assuming this as a technical issue as of now and would let you resolve it in a week time.

Also consider this as a warning by a Maharashtrian, if Marathi language is not added in your options within a week
i would happily take this matter to the next level.

Regards,
Prathamesh Suresh Gothal.
A proud Maratha.
Jai ManaseðŸ™

PVR Cinemas Complaints & Reviews

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PVR Cinemas reviews & complaints page 56

Starting a movie very late

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PVR voucher points didnt added on my account

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Payment done but no ticket received

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Bill Receipt Not given to customers

Refund for ticket with invoice no 0373920 DTD 06-03-2022

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Change in the show timings has not been communicated

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Theatre

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SUPER DIRTY SEATS and UNHYGIENIC atmosphere

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Ticket message not generated.

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Wrong amount charged

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Movie stopped multiple times for more than 10 minutes while playing

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I'm complaining about refund money

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Payment deducted for tickets but tickets not booked

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Services in debit card

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Breaking covid rules

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Service provided at food counter

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Not listening to customer

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Forcefully selling microwave popcorn as add-on with tickets

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Show not started in time

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No Marathi Language option in your helpline number

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