Claimed

PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Sep 13, 2026

Complaints 2493

Resolved

792

Unresolved

1701

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

File a complaint to PVR Cinemas

Having problems with PVR Cinemas?

File a complaint and get it resolved by PVR Cinemas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Cinema

PVR Cinemas

PVR Cinemas reviews & complaints page 56

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Ujjain

Sir, I watched 2 movies in PVR Ujjain and there was no National Anthem before the movie begins
Please have national anthem before movie premiere otherwise legal actions would be taken

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked tickets for the movie RRR on Sunday in PVR icon theatre from the app. during the transaction, the money got debited from my account, the Google pay transaction was shown as successful, but in the app it showed as transaction failed and tickets did not get booked. but money got transferred to pvr cinemas from my bank account. please look into it as soon as possible, either refund the money or give me tickets.

Mar 23, 2022

Complaint marked as Resolved

Got refund.

PVR Cinemas customer support has been notified about the posted complaint.

View replies

Kausikksbs

Mar 24, 2022

HI, I have the same issue for same movie, but i booked today[protected] morning. After how many days of your transaction did you received your refund?

HITESH GURJAR

from Jaipur, Rajasthan

Mar 25, 2022

Refund! How ridiculous..how much they will refund. Who will be responsible for the time and money that I spent to watch the movie. Who will bear the other expenses. I hope consumer complaint service will take hard action against the pvr. Bcz they snatch the happiness of the people by these irresponsible and delay information.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Arved Transcube, Ahmedabad

Website: www.pvrcinemas.com

I had recently watch a movie in PVR Cinema and the same issue I had faced that is Brightness issue, Even Snow is also slightly Black so I give 1 Stat out of 5.
Please work on it and make screen more brighter.

Apr 1, 2022

Complaint marked as Resolved

Firstly I filed a Complaint on Consumer Forum and then send my Complaint link to PVR Official handle and after that Social media Executive called me know all the details that I dissatisfied from the theatre screen. After 3-4 days PVR Cinemas Manager called me and Explain all the situation that about movie Print and data and told me that they will work on it as much as possible. And after hearing to them I agree and I hope they resolved it as soon as possible.

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: khasra no.-46/1, street no.- 9A, kaushik enclave

Delhi, Shalimar Bagh Pvr Cinemas provides pathetic service; as a result, I have to pay for food twice: first via gpay and again via cash since they claim they haven't received money via online mode. They told that if you pay in cash, you would be refunded in 7 days but I haven't received any refund till now. I've been attaching a payment receipt below for proof of payment and waiting for a solution to this problem for nearly four months.

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pvr cinemas Cosmo mall zirakpur

PVR a Biggest name of cinemas. I cant believe what happened with me was 3rd class. I ordered cheese popcorn and the quality was disgusting and 3rd class they are providing rubbish. We paid 240 ₹ for a rubbish popcorns.
I must say 10₹ popcorn in local market are much better then this.
Seats were also broken. I am seriously so shocked from such a quality from pvr.

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: PVR IRRUM MANZIL

Hi I lost my credit/debit card holder at PVR Irrum Manzil, Hyderabad
Details:
screen Audi 06
seat M15

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 14 Nitya dhan Mukherjee Road

Sir by mistake I have booked a ticket of wrong address and I am not able to cancel the ticket via app and browser. I wanted to book for PVR Avani Mall but by mistake I have book PVR Diamond Plaza. I just want to rebook for avani mall. Kindly Look Into This
Date Of Movie Ticket:- 22/03/2022
Time of Movie:- 12:55
Booking id:- WQ5RNM8

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow

First of all the movie tickets are very costly for a common person. If he/she wants to enjoy the movie in better experience they must have to pay much amount which is more than his/her imagination despite this there is major concern in buying tickets with combo(chocolates or popcorn/coke) you must have to buy the combos otherwise you cannot able to watch the movie what kind of buisness is this if someone wants to watch a movie and if he/she doesn't have such money to buy this combo ticket what should he do ? This is very wrong it should be liberal ND not mandatory.

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: PVR at Phoenix Market City, Bangalore

Yesterday(19th March 2022), I've visited here and ordered food at their café. The cashier was rude and didn't give me the receipt for the same and even after I insist on him to provide it. What is the problem in giving the receipt even though they charge a huge amount for a small cup of pop-corn. They're not paying GST, frauds at the higher level.

Their fake promise of "Consider your food is free if you don't get a bill". What the authorities are doing? And, why others are not escalating the issue?

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: PVR Preston Prime

Booking ID WWGMGHS.
There were kids allowed in the theatre for movie like The Kashmir Files which had many violent scenes, noone was checking tickets at the entrance, let alone IDs.
I was also served cold and soggy popcorn twice and I was not given any bill. So my food should be free ideally.

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jamnagar

They can not allow to outside food for us in c8nema hall.

I request them but they dont allow .

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked two movie tickets on pvr application yesterday night, money got deducted but I have not received my movie tickets

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked two movie tickets yesterday night, money got deducted but I have not received my movie tickets

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered food on seat in PVR VR GOLD Bengaluru - show date and time - 18th March 2022 10:00 PM - seat - C5, C6 - Audi 2

I ordered food using scan QR code on screen, then i entered payment details and payment got deducted but it showed order failed.

Transaction ref: Spent
Card no. XX6673
INR 882
[protected]:13:39
PVR
SMS BLOCK 6673 to[protected], if not you - Axis Bank

My contact details:

+91-[protected]
Email: [protected]@gmail.com

Pls refund my amount.

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ranip, Ahmedabad, Gujarat

Hello sir I am watching bachhan Pandey movie now and i would like to give a feedback is that you are offering water and snacks and parking all these charges is very high and improper that I think I and i expect this charges should be economic so please correct this as soon as possible so we can vist regularly

Regards
Bhargav

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Please click on the below link to get your FnB transaction receipt https://cutt.ly/8SfHON5 . Transaction No: 8947898, TotalAmount:290 at POS:PVR RAHULRAJ SURAT. Thanks for Choosing PVR Cinemas.

On 18th March I purchased a large size popcorn of Rs.360 but I have been issued bill for Rs. 290 only.

PVR Cinemas customer support has been notified about the posted complaint.

Mar 18, 2022

Updated by jmshah99 Unresolved compaint

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mysore

Booked Tickets for Sunday, The Kashmir files, at PVR forum city mall Mysore
For 3 tickets, I paid thru Debit card 398 Rs, I didn’t get tickets yet
What to do now?

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Orion Mall Rajajinagar

I Have booked my movie tickets yesterday night and money Got deducted but I have not received my Ticket
UPI ref No =[protected]

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked for a movie for dated 17th March 2022 and I had ordered for food just before interval and Rs.1265 had been debited from my credit card.
Later it showed that it is failed in PVR app and I didn't get enough support as well when I asked for in your food court. He gave some number to contact which doesn't contact. I asked for manager and they didn't call manager. Unpleasant experience with you guys.
I need refund for it now asap.
Couldn't contact your support as you guys don't have email address or contact number to contact and solve this. Pathetic. Registered number [protected]

PVR Cinemas customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hi to whom it may concern,

I booked 2 ticket on the PVR Website for Kashmir files 10:25pm 16th March, 2022 city center, guwahati but the booking did not go through and on the website it showed "bad transaction money will be refunded", the PVR helpline services are so very bad that i cant reach a support on call had and i am waiting for someone at PVR to answer the call for past 20m or so. I would like a refund asap, i would be writing the same on every forum.

Please do the needful asap..

Darshan (Jason) Goswami

PVR Cinemas Complaints & Reviews

File a complaint to PVR Cinemas

PVR Cinemas reviews & complaints page 56

PVR Ujjain is not having National Anthem before movie premiere

Post your Comment

Transaction problem

Post your Comment

Brightness is very low

Post your Comment

Double payment of food and beverages

Post your Comment

Food and seating

Post your Comment

Lost card holder

Post your Comment

Unable to Cancel my ticket

Post your Comment

Issue related to buying movies tickets

Post your Comment

No receipt for the food orders

Post your Comment

Tickets not checked and F&B service very poor

Post your Comment

Outside food not allowed

Post your Comment

Money got deducted but Not received movie tickets

Post your Comment

Not received movie tickets

Post your Comment

Money got deducted for unsuccessful order

Post your Comment

Snacks beverage and parking charges is unfair

Post your Comment

F&B under billing

Post your Comment

Tickets not yet received

Post your Comment

Not Received Movie Ticket

Post your Comment

Food order failure but amount debited

Post your Comment

Refund for ticket that was not booked and was promised a refund on the website booking

Post your Comment

Related businesses