PVR Cinemas Complaints & Reviews

I was booking tickets on the PVR app, the money has been deducted from my bank account but I have not received the confirmation.

I, Rakshita Bansal, Company Secretay would like to bring to your notice that I had booked three tickets for the movie 83 in Forum sujana mall, kukatpally on 24th December which was scheduled for 25th December at 2.40pm.
The mode of payment was via gpay. Also, I hadn’t received any confirmation mail or msg from the cinemas post payment.
On 25th December when I reached the booking counter, I was denied my bookings. And due to poor network in that mall I couldnt open my payment page and get my bookings verified.
On the basis of verbal communication with the manager, I was asked to show my transaction id after which he could take some action. Simultaneously, then and there i booked another set of three tickets for next show at 4.15 in pvr cinemas panjagutta, but faced the same issue there. My hereby total of Rs. 1387.16 is blocked.
So, im hereby attaching you the screenshot of my payment to pvrcinemas and would request you to initiate my refund and would suggest that pvr cinemas should be responsible enough to tackle the matter and if the problem is due to portal or gateway issues then it should certainly not take bookings online. I have personally wasted my time and money behind pvr cinemas. I would like if you look into the matter on the urgent basis and refund me my money.

I had booked tickets through gpay for the movie 83 through pvr app, but I haven’t received any confirmation mail or msg and this happened with me twice the very same day. My 1400 rupees is blocked and the seats were also not booked. I informed this to the respective pvr cinemas (kukatpally and panjagutta) but have not been provided any help. I request my money back. I have the gpay transactions screenshot. If you would like i can forward the same. I request immediate action.

We visited PVR cinemas oberoi mall goregaon east to watch Spiderman 7 am show. In the interval, we ordered for Large cheese popcorn and a regular pepsi! We made the payment via card! But we forgot mentioning a bottle of water! So paid via cash for the bottle of water! Later we took our order and went back to the movies! In few minutes, we realized we had forgotten to get the bottle of water along so went back and asked for the same! That’s immediately when they accused us of stealing the bottle earlier and asking for another bottle! This argument went about for 15 mins due to which we also missed our movies! And it didn’t end there, they came to our seats to check! Again losing on our more 10 mins of the movie! Told the manager to check the CCTV footage but they didn’t! Due to which we had to leave the movie and exit because the staff treated us as thieves! Paying huge amounts for the tickets plus FnB and all goes waste! Request you to look into this matter since it was highly disrespectful and intolerant!

I am complete against pvr khanna. Apake workers jaberdasti per tickets 50 rupees extra le ke popcorn de rahe hai

I went to watch a movie at PVR, Phoenix United mall, Bareilly. There I made an order of a large popcorn with two cold drink cans. I pa8d through the UPI and the ammount was deducted too but the vendor said that due to timeout this transaction is not successfull. I showed him the deduction from mu account to which he said you will recieve a refund. I didn't recieve the refund neither did I get the services I asked for. This is the pathetic service that PVR provided to me. I am attaching the screenshot of the receipt I received. Pls provide me the money that got deducted for the service that I never received.
https://gogreen.pvrcinemas.com/Home/showticket?value=KqPj_N-UpkrQlfdIdPczpA==

The seat selection page told the ticket price was 578. But I paid 742. The order confirmation also says the ticket price is 578 only. Even after adding GST and Convenience I shouldn't have paid more than 641. Please look into this ASAP

I just bought 2 tickets on 24th dec 2021 at 2 pm of 3d spiderman no way home but after that i just had to cancel one of them.
At first they just nodded and said we will do it and after that they just denied me .
They promised but after movie show they just refused to give refund of one ticket.

Hi on 24th December, 2021 I visited PVR Avani Mall, Kolkata. I purchased snacks amount 983 rs. and made the payment using Paytm.But the lady repeatedly said the payment was not made to the ovr account hence I have to pay the bill by cash and the amount will be refunded automatically to my account. I had no other choice to agree with her and paid the bill in cash, although I have the sms from bank and Paytm as well. I need my money back in my wallet.Please let me know the process

Saugata Moitra
[protected]

I had watched a movie on 24 th of December in pvr directers cut, vasant kunj, 4:15 pm show .i shortly left after the movie finished and left my wallet on the seat . I returned to my seat within 5 mins and to my suprise my wallet was gone . I complained to the manager mr mukesh pathak and he wasnt very helpful in finding my wallet, and ultimately to my belief it was taken by a staff member because this has happened to me before also in other pvrs where my personal belonging where stolen by a fellow staff member and later retrieved from the staff room .

I had purchased tub cheese popcorn and asked for tissues but they denied for that and it was in very rude way … if can’t provide then allow to bring our own

I had booked tickets for pushpa movie in elements mall PVR banglore where payment was successfully done and I dint receive tickets and booking not completed
I need the refund of my money

I had booked two tickets to a movie last week, and i payed and the money got deducted from my account as well, but the tickets weren’t confirmed nor did i get a message about a refund, i keep trying to call the customer service but no one picks up, I’d like my refund asap please.

Money ₹769.12 is debited from the account but tickets for the movie is not confirmed.
Kindly look into this..

Hi
I came to watch Matrix ressurection movie at 6:20 PM on Dec 23 2021 at Park square Mall, Whitefield, Bangalore and never before have I seen so much delay in playing a movie.
Firstly the previous movie went on till 6:30 PM then they took a lot of time to clean the hall and then it's 6:45 PM and still ads are going on, a movie that was scheduled for 6:20 PM started almost half an hour later.
Horrible experience...

I purchased voucher from Paytm and tried to check it in official PVR site whether it is applicable and after checking i refreshed and again tried to book in PVR application and then it showed promo code is not valid... Please help me And i couldn't contact PVR!!! Help me please

I have booked 2 tickets for spiderman for 24th dec 1:55pm 4DX show at pvr pacific mall subhash nagar around 1:45 am on 23rd dec...I redeemed my amazon pvr gift coupon code worth rupees 1000 and paid the remaining amount 464.27 by UPI...but I didnt receive my tickets. The remaining amount of 464 was refunded but I cannot redeem my coupon again..as it is showing already used.
Kindly solve this and refund my amount.

I have booked 2 tickets for Spider-Man No where home on PVR website for 23rd December in PVR Next Galleria Punjagutta, Hyderabad. and made my payment with the help of Paytm wallet. My money has been deducted but there is no ticket showing in my PVR account.

This incident was happened on 21th Dec 2021, 8:45PM.

I was carrying the colddrink bottle with sealed cap, and stopped me to carry inside.
Under the Cinema Regulation Act of 1955, there are no restrictions in letting a customer carry his own snack box or water bottles.

I can understand the people can bring alcohol in the bottle and drink, but my bottle was sealed cap.

I had argued many times on this.

This people want to sell there products with more cost, and selling the information, mobile numbers to other companies and we are getting suffered.

I had booked ticket from PVR Sahara, Gurugram booking counter and he gave me the barcode to pay. I scanned it and Paid the amount successfully after that counter boy said payment did not come to us because some RR receipts not generated. I explained to him a lot that payment is debited from my side after that he called his duty officer his name is DEEPAK he came and he assured me that we have such cases like this and he told me that you will get your refund in 2 business days. You have to make another payment for ticket.
I still waiting for my refund it’s almost been 21 days. They make fool everyday sir refund processed you will get today tomorrow.