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PVR Cinemas Complaints & Reviews

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1.6
Updated: Apr 19, 2026
Complaints 2488
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791
Unresolved
1697
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PVR Cinemas reviews & complaints page 59

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B
BidishaMandal
from Kolkata, West Bengal
Mar 9, 2022
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Address: Kolkata

I booked 2 tickets for the BTS Permission to Dance concert live stream at PVR Mani Square, Kolkata on 12/03/2022. The money was debited from my account but the tickets were not booked. Attached is the screenshot of the same debit. My PVR account booking history shows blank and there is no way to track if the refund was processed.
PVR Cinemas customer support has been notified about the posted complaint.
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    P
    Pc392
    Mar 9, 2022
    Resolved
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    Resolved

    I booked two tickets through PVR cinemas website for BTS Permission to Dance On Stage show in Kurla at 2 pm. I followed all the steps and paid the money. They deducted the money but when I went to my profile under the pvr website they are showing that I don't have any bookings. I have lost a total of around ₹1641.60 in this. I would either like a refund or a replacement for my two tickets that I booked.
    Mar 11, 2022
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      Sai Tejaswini
      from Mysore, Karnataka
      Mar 8, 2022
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      Hi PVR, i have booked a ticket for BTS permission to dance movie, during the process money was debited from my bank account but the ticket is not Booked. I have received email confirming that amount of 822 rps was debited from my account. Yet i couldn't book my ticket. I request you to take necessary action and requesting to initiate the money refund. Thank you!
      PVR Cinemas customer support has been notified about the posted complaint.
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        B
        btsgayo
        from VADODARA, Gujarat
        Mar 8, 2022
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        Address: PVR CINEMA, EVA MALL, VADODARA, GUJARAT, INDIA

        I booked 5 tickets for the BTS PERMISSION TO DANCE CONCERT ON STAGE and paid for the tickets but got a notification that the transaction failed and that the money was debited from my account.
        PVR Cinemas customer support has been notified about the posted complaint.
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          M
          Malvika R
          Mar 8, 2022
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          I booked 3 tickets for BTS Permission to dance on stage, 6pm show on 12.03.2022 at Bangalore Element mall. I have received no confirmation even of the tickets even though the transaction was complete and the amount was debited. Amount of Rs 1984. This was booked via the pvr website and the website does not even show my booking history, nor have I received any email or sms. Please resolve the issue by refunding the amount immediately.
          I tried contacting PVR customer support but there was no response.
          PVR Cinemas customer support has been notified about the posted complaint.
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            D
            dShEmAnTh007
            from Chennai, Tamil Nadu
            Mar 8, 2022
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            Address: Chennai, Tamil Nadu

            I just had booked a ticket in pvr app, I did not get the ticket details but my money had been debited from my bank account.
            PVR Cinemas customer support has been notified about the posted complaint.
            Mar 08, 2022
            Updated by dShEmAnTh007             Please solve this issue as soon as possible
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              P
              Prerana Gogoi
              Mar 8, 2022
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              Address: Flat no. Mtnl staff quarters near mother divine public school, sir choturam marg, rohini west 110085new delhi

              I was trying to book for a show on sat ..after no. of attempts i paid for my bookings ...however the payment was deducted from my account but bookings was done due to some error...
              i want to know about the refund policy as soon as possible and want my money back
              PVR Cinemas customer support has been notified about the posted complaint.
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                T
                tanisha.ag
                from Mangalore, Karnataka
                Mar 8, 2022
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                Address: Mangalore

                I booked 3 tickets for BTS Permission to Dance Live Viewing on 8th March via Google pay- around ₹2500. The money was debited immediately but the tickets have not been booked. Please look into it, its a lot of money and I'm a student.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  S
                  Sahil_Parab
                  Mar 8, 2022
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                  I booked a ticket for BTS:PTD on stage live theatre screening, 12th March, Saturday, 2pm, Kandivali.The amount was debited but I didn't receive any confirmation mail or any message.
                  I really hope I get another ticket to the same show as its a one time show and I really want to go for it.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    N
                    Noor Fatma1
                    from Kolkata, West Bengal
                    Mar 8, 2022
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                    I booked two tickets through PVR cinemas website for BTS Permission to Dance On Stage show in Diamond Plaza. I followed all the steps and paid the money. They deducted the money but when I went to my profile under the pvr website they are showing that I don't have any bookings. I have lost a total of around ₹1840 in this. I would either like a refund or a replacement for my two tickets that I booked.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      B
                      Bote199
                      Mar 8, 2022
                      Resolved
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                      Resolved

                      Address: Nashik

                      I had booked 4 tickets worth ₹2000 via PVR app for a show on 12/3/22 at Cinemax nashik city centre. The money was debited from my account but I didn't get any confirmation email or notification and the app showed that the transcript had failed. Please help me resolve this matter as soon as possible.
                      Mar 9, 2022
                      Complaint marked as Resolved 
                      Got full refund of my money within 24 hours. Make sure you mail them with your transaction proof.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        J
                        jahnavi anil
                        Mar 8, 2022
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                        I tried booking tickets, and money about 915 rupees got debited from my account, but transaction failed, can you please ensure refund of the money
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          S
                          Shanuora
                          Mar 8, 2022
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                          I booked tickets of a show through PVR cenimas it charged me the money but it didn't booked my tickets so i am asking the company to refund me my money
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            C
                            Chahat Kumar 22
                            Mar 8, 2022
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                            I had booked two tickets for BTS permission to dance on stage and the money was deducted but no ticket was generated. UPI Reference no.[protected]
                            PVR Cinemas customer support has been notified about the posted complaint.
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                            I faced the same issue and i really hope that we get the refund back
                            Reply
                            Bote199's reply, Mar 8, 2022
                            The same thing happened with me. I'm trying to call their customer care number but it's of no use and I've lost almost 2k worth money. I hope both of us get our money back or at least get the tickets for concert.
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                              H
                              Harsh Sankhla
                              Mar 8, 2022
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                              I have booked two ticketsusing pvr app for the batman for 10th march for rs, 351/-, payment was done but
                              The ticket was not booked.
                              I checked the pvr app there were no tickets in booked section
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                M
                                Malvika R
                                Mar 8, 2022
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                                I booked tickets for Permission to dance on stage at the Element mall PVR Cinema for the 6pm show on the 12th of march 2022. I received a debit of Rs 1984 on my credit card but no confirmation from PVR. Not able to reach their customer service either. I want a refund for the amount paid.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  M
                                  Manmeet Dhawan
                                  Mar 8, 2022
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                                  I worked in P.V.R Cinemas as an Entertainment service Provider in Pvr Pavilion, Ludhiana from August 2016 to 2018.But unfortunately, i am not able to receive my Experience Certificate.kindly provide my experience letter.
                                  Yours faithfully,
                                  Manmeet Singh
                                  Employee ID=137478
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    V
                                    Vayuputra hanuman
                                    Mar 7, 2022
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                                    Address: Ahmedabad

                                    Movie timing was 9.30pm and till now it means 10:00 pm also movie not started.
                                    Details:
                                    Movie name: Zhund,
                                    Theater: Acropolis, Ahmedabad.

                                    I do have proofs.
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Mar 07, 2022
                                    Updated by Vayuputra hanuman                                     Around half an hour you have wasted my time. The same happened in banglore and you guys know what happened then.

                                    Please reply to my mail.
                                    Mar 07, 2022
                                    Updated by Vayuputra hanuman                                     [protected]@gmail.com
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                                      H
                                      HariharanKumaran
                                      from Pondicherry, Puducherry
                                      Mar 7, 2022
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                                      Address: Pondicherry, Pondicherry, Puducherry

                                      Transaction id - WNNDLL5
                                      Phn no- [protected]
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        D
                                        DevR1234
                                        from New Delhi, Delhi
                                        Mar 7, 2022
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                                        Address: Pvr cinemas the Chanakya mall chanakyapuri

                                        I paid 511 to pvr through Paytm, I did not recieve any ticket but from Paytm the money was deducted. I had to purchase the ticket again manually at pvr, they said they did not recieve my previous booking. Later when talking to Paytm for refund they are saying the transaction is complete from there end and please contact pvr. My money is stuck please help
                                        PVR Cinemas customer support has been notified about the posted complaint.
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