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PVR Cinemas Complaints & Reviews

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1.6
Updated: Nov 21, 2025
Complaints 2469
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789
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1680
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PVR Cinemas reviews & complaints page 59

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J
Jenson Joy
Dec 22, 2021
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Getting unwanted fraud message from your side

Address: B1 Siddhiviyankan Angan Sansane, Next to Amar Sweet, Next to Amar Sweet

Hi Sir,
I am getting unwanted fraud msg saying that the money is been Debit and Credit from the account....
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Yashavantha Raj G
Dec 22, 2021
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I had visited PVR Vaishnavi sapphire mall, Bangalore recently where I had purchased some snacks and paid through Google pay scan at POS machine at one of the counter. But that person told the previous transaction was failed due to some network issue hence I had paid again using my debit card after they assuring the amount will be refunded. But till now I don't have any update from PVR regarding the refund.
PVR Cinemas customer support has been notified about the posted complaint.
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    M
    MysticAvatar
    from Chennai, Tamil Nadu
    Dec 22, 2021
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    Voucher for PVR Privilege Popcorn not received

    I had enrolled for PVR privilege program on 21-Dec-2021 and in the T&C, it was mentioned that "Members will receive a voucher of Free Privilege Popcorn (Salted) on first transaction of INR.100 or greater, post enrolment".

    I booked tickets using PVR website on 22-Dec-2021 and paid Rs.819.93, however I have still not received the voucher for popcorn and do not see the voucher in the Privilege section in the Profile. I have not...
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    Jashu23
    from Ongole, Andhra Pradesh
    Dec 22, 2021
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    Address: 5-170-11;venkateswara nagar7th line;omkar street;NGO colony;opp.power office kurnool road

    I am booked ticket for pvr cinemas in forum mall hyderabad. The money is deducted but tickets not booked
    PVR Cinemas customer support has been notified about the posted complaint.
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      Ajay Pabbi S
      Dec 21, 2021
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      Hi team, i booked 5 tickets through the app and while booking it said 142 points will be added to my account. But it has still not reflected. Please resolve this issue.
      +2 photos
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        S
        shrlkantt
        from Latur, Maharashtra
        Dec 20, 2021
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        Not providing prime plus ticket

        Today I visited pvr cinemas latur, Maharashtra to book prime plus movie ticket . But the staff denied me to give tickets saying that those tickets are only for vip people. I don’t think that these are the terms and conditions of pvr cinemas. The way staff responded me was in very rude manner. Please help me regarding this....
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        S
        Shan Mathi
        Dec 20, 2021
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        Address: Chennai

        I tried booking 2 tickets for Spiderman no way home 9.45pm show on 18/12/21 in PVR VR Chennai and paid rupees 490.64 via Google pay, but ticket wasn't booked on the 1st try but money was debited from my account. Kindly refund the amount as soon as possible
        +1 photos
        PVR Cinemas customer support has been notified about the posted complaint.
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        payment deducted but ticket not booked pvr cinema on 14th April Imax
        Please refund my amount
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          P
          Pankkaj
          from Gurugram, Haryana
          Dec 20, 2021
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          I booked my tickets today for 21 December I was completing my booking and was about to complete the transaction then it showed that the session has been expired. So I thought that the booking was cancelled but then I received a message from the bank that the money was deducted but I didn’t receive any further details for the tickets.
          I booked two seats for “spider man far from home” the total amount was about 1102.
          Please help me with the details
          I booked from the pvr website.
          +1 photos
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            D
            Dev Rishi Jain
            Dec 20, 2021
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            Address: 71sai enclave Dwarka sec 23

            I booked tickets for the movie Spider-Man no way home for 21st December 2021 at PVR Vegas Dwarka in 4Dx at 10.55am. On 5.34pm on 20th December 2021. The money is debited and I didn’t got the tickets. Please look into it and provide me with the ticket. Asap coz tomorrow is my show.
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              S
              Shbhm309
              from Mumbai, Maharashtra
              Dec 20, 2021
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              Booking failed

              Address: Mumbai

              I wasn't able to get the ticket I booked on the PVR website.
              My money and M-Coupon got deducted but the ticket wasn't generated.

              Kindly help me resolve the issue.

              The ticket was booked under below M.No and E-mail ID

              [protected]
              [protected]@gmail.com...
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              A
              Akhilxo
              from Gorakhpur, Uttar Pradesh
              Dec 19, 2021
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              Address: Gorakhpur , Uttar Pradesh

              Hello PVR Cinemas,
              My name is Akhil Chandra and I'm from Gorakhpur, Uttar Pradesh. Today, me and my three friends went to PVR Cinemas, Gorakhpur to watch Spiderman : No way home . We were enjoying the movie, the movie was great and there were many scenes in the movies where people hooted ( shouting in joy ) and we did the same thing in a gentle manner but one of the staff member of the PVR Cinemas came to me and said, "Paagal ho kya ? Tamiz nahi h kya ? " . He humiliated me and my friends in front of crowd by saying those stupid things because of him one of my friend also cried.
              By the way his name is Deepak.
              This was worst cinematic experience that I have ever experienced in my life .
              Do something about this
              PVR Cinemas customer support has been notified about the posted complaint.
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                R
                Raghava Vignesh
                Dec 19, 2021
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                Resolved

                Money has Been debited from my wallet but it says payment not recieved i have proof of payment
                Date of Payment 19-12-21
                Time O Purchase 3:48 pm
                I have purchased 2 Tickets of pvr gold .
                +1 photos
                Dec 19, 2021
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
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                  M
                  Maninder Ramgharia
                  Dec 19, 2021
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                  Address: PVR Cinemas Celebration Bazaar Khanna Gobindgarh NH-1

                  [protected]
                  i visit to the movie theater to watch spiderman movie and i order some popcorn and cold drink and i pay 1030 rs. from google pay and the payment was done from my self dec 16, 7:51pm to PVR KHANNA 521579 payment was completed and i show the staf member and he say sir order is cancel but you cash will be refund in morning and do some other type thing to buy the food and i do the payment with card it was also completed . i carry my food and go to watch movie but the thing is that my google pay cash was not refund. i wait 3 days . but no my cash is not back in my account. dear sir. clear this issue my name is Maninder singh contact number . [protected] thankyou sir
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Dec 19, 2021
                  Updated by Maninder Ramgharia                   Refund my money
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                    H
                    HritikaKesharwani
                    Dec 19, 2021
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                    Address: PVR Bokaro

                    I booked 3 tickets for the movie spiderman no way home in PVR Bokaro on 18/12/21. The payment was successful and I have not received any confirmation.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      G
                      Gargeeshah1999
                      Dec 19, 2021
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                      I am Gargee shah, I booked a ticket through PVR mobile application on 18/12/2021 by HDFC debit card.
                      Ref no:[protected]
                      Amount: 1156.98
                      Number of tickets: 3 for Spider man no way home.

                      The above payment is deducted with the given reference number, but tickets were not booked. Kindly reverse the debited payment.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        A
                        Aditya Gupta
                        from Faridabad, Haryana
                        Dec 18, 2021
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                        Address: Faridabad

                        Yesterday i booked night show @11PM.. at PVR Faridabad Crown Plaza.. I buyed 3 popcorns and 3 pepsi during interval time.. i did payment through google pay and attender Mr Pankaj had given his number for receiving payment..

                        When I asked for bill.. he noted my mobile number and said that he will send the bill on my mobile\watsapp...

                        Its been a day and i haven't received the bill yet...

                        I am attaching my order details and payment screenshot from google pay here...

                        I tried to reach customer care but sorry to say PVR customer care service is pathetic... tried several times but couldn't able to speak to any customer executive.. so thats why raising issue here...

                        Please send me the bill asap.
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                          J
                          Joynath Patra Sharma
                          from Hyderabad, Andhra Pradesh
                          Dec 18, 2021
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                          Hello team,

                          I booked 1 online ticket on dt. 18.12.2021 for the movie "Spiderman No Way Home" @ PVR Kukatpally Hyderabad for 10.40 pm show.
                          I used the Paytm option to pay for the ticket for which the amount was deducted.
                          However I did not receive any ticket information/details on my registered email (I. E. [protected]@gmail.com) neither i got any confirmation/details on my registered phone number +91-[protected].

                          Request you to please check and refund my money in my Paytm wallet.

                          I am attaching the proof of Payment from my Paytm app.
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                            rahul6699
                            from Nagpur, Maharashtra
                            Dec 18, 2021
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                            Address: Nagpur

                            Yesterday I booked 3 tickets for Pushpa movie in Telugu with English subtitles but the show was without Subtitles in PVR Empress Mall, Nagpur, Maharashtra
                            Show was at 10:20 PM
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              D
                              DVijayalakshmi
                              from Hyderabad, Telangana
                              Dec 18, 2021
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                              I’ve booked Pushpa movie tickets 3 days ago on your website but money was debited from my Paytm but I dint recieve the tickets so had to book again from book my show.
                              Tried contacting you from your customer service number but no answer.

                              Do resolve it at the earliest
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                S
                                Sreehari17
                                from Kochi, Kerala
                                Dec 18, 2021
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                                Address: PVR Oberon Mall Kochi,Kerala

                                Hi,

                                I am Sreehari Suresh I had booked 2 tickets for Spiderman No Way Home 2D
                                on Oberon mall Kochi for the 10:30 show on 16th December 2021 and I booked the tickets on 14th December 2021 through the PVR app and paid using UPI payment, after my payment of (Rs 395) I have not received any confirmation about the tickets and I enquired about the situation with the PVR office in Oberon and they said I will get a refund in 3 working days and I am still to get a refund so as I have not received my tickets I want the refund immediately so please consider my situation and provide my refund. My phone number is ([protected]) and my Email Id is [protected]@gmail.com
                                I am attaching the screenshot of the payment as giving transactional information is a sensitive issue I have cropped the transaction details but if asked personally I can provide that too

                                Thank You
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