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PVR Cinemas Complaints & Reviews

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1.6
Updated: Jan 2, 2026
Complaints 2481
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790
Unresolved
1691
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 60

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D
Dev Rishi Jain
Dec 20, 2021
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Address: 71sai enclave Dwarka sec 23

I booked tickets for the movie Spider-Man no way home for 21st December 2021 at PVR Vegas Dwarka in 4Dx at 10.55am. On 5.34pm on 20th December 2021. The money is debited and I didn’t got the tickets. Please look into it and provide me with the ticket. Asap coz tomorrow is my show.
PVR Cinemas customer support has been notified about the posted complaint.
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    S
    Shbhm309
    from Mumbai, Maharashtra
    Dec 20, 2021
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    Booking failed

    Address: Mumbai

    I wasn't able to get the ticket I booked on the PVR website.
    My money and M-Coupon got deducted but the ticket wasn't generated.

    Kindly help me resolve the issue.

    The ticket was booked under below M.No and E-mail ID

    [protected]
    [protected]@gmail.com...
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    A
    Akhilxo
    from Gorakhpur, Uttar Pradesh
    Dec 19, 2021
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    Address: Gorakhpur , Uttar Pradesh

    Hello PVR Cinemas,
    My name is Akhil Chandra and I'm from Gorakhpur, Uttar Pradesh. Today, me and my three friends went to PVR Cinemas, Gorakhpur to watch Spiderman : No way home . We were enjoying the movie, the movie was great and there were many scenes in the movies where people hooted ( shouting in joy ) and we did the same thing in a gentle manner but one of the staff member of the PVR Cinemas came to me and said, "Paagal ho kya ? Tamiz nahi h kya ? " . He humiliated me and my friends in front of crowd by saying those stupid things because of him one of my friend also cried.
    By the way his name is Deepak.
    This was worst cinematic experience that I have ever experienced in my life .
    Do something about this
    PVR Cinemas customer support has been notified about the posted complaint.
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      R
      Raghava Vignesh
      Dec 19, 2021
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      Resolved

      Money has Been debited from my wallet but it says payment not recieved i have proof of payment
      Date of Payment 19-12-21
      Time O Purchase 3:48 pm
      I have purchased 2 Tickets of pvr gold .
      Dec 19, 2021
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
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        M
        Maninder Ramgharia
        Dec 19, 2021
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        Address: PVR Cinemas Celebration Bazaar Khanna Gobindgarh NH-1

        [protected]
        i visit to the movie theater to watch spiderman movie and i order some popcorn and cold drink and i pay 1030 rs. from google pay and the payment was done from my self dec 16, 7:51pm to PVR KHANNA 521579 payment was completed and i show the staf member and he say sir order is cancel but you cash will be refund in morning and do some other type thing to buy the food and i do the payment with card it was also completed . i carry my food and go to watch movie but the thing is that my google pay cash was not refund. i wait 3 days . but no my cash is not back in my account. dear sir. clear this issue my name is Maninder singh contact number . [protected] thankyou sir
        PVR Cinemas customer support has been notified about the posted complaint.
        Dec 19, 2021
        Updated by Maninder Ramgharia         Refund my money
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          H
          HritikaKesharwani
          Dec 19, 2021
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          Address: PVR Bokaro

          I booked 3 tickets for the movie spiderman no way home in PVR Bokaro on 18/12/21. The payment was successful and I have not received any confirmation.
          PVR Cinemas customer support has been notified about the posted complaint.
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            G
            Gargeeshah1999
            Dec 19, 2021
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            I am Gargee shah, I booked a ticket through PVR mobile application on 18/12/2021 by HDFC debit card.
            Ref no:[protected]
            Amount: 1156.98
            Number of tickets: 3 for Spider man no way home.

            The above payment is deducted with the given reference number, but tickets were not booked. Kindly reverse the debited payment.
            PVR Cinemas customer support has been notified about the posted complaint.
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              A
              Aditya Gupta
              from Faridabad, Haryana
              Dec 18, 2021
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              Address: Faridabad

              Yesterday i booked night show @11PM.. at PVR Faridabad Crown Plaza.. I buyed 3 popcorns and 3 pepsi during interval time.. i did payment through google pay and attender Mr Pankaj had given his number for receiving payment..

              When I asked for bill.. he noted my mobile number and said that he will send the bill on my mobile\watsapp...

              Its been a day and i haven't received the bill yet...

              I am attaching my order details and payment screenshot from google pay here...

              I tried to reach customer care but sorry to say PVR customer care service is pathetic... tried several times but couldn't able to speak to any customer executive.. so thats why raising issue here...

              Please send me the bill asap.
              PVR Cinemas customer support has been notified about the posted complaint.
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                J
                Joynath Patra Sharma
                from Hyderabad, Andhra Pradesh
                Dec 18, 2021
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                Hello team,

                I booked 1 online ticket on dt. 18.12.2021 for the movie "Spiderman No Way Home" @ PVR Kukatpally Hyderabad for 10.40 pm show.
                I used the Paytm option to pay for the ticket for which the amount was deducted.
                However I did not receive any ticket information/details on my registered email (I. E. [protected]@gmail.com) neither i got any confirmation/details on my registered phone number +91-[protected].

                Request you to please check and refund my money in my Paytm wallet.

                I am attaching the proof of Payment from my Paytm app.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  R
                  rahul6699
                  from Nagpur, Maharashtra
                  Dec 18, 2021
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                  Address: Nagpur

                  Yesterday I booked 3 tickets for Pushpa movie in Telugu with English subtitles but the show was without Subtitles in PVR Empress Mall, Nagpur, Maharashtra
                  Show was at 10:20 PM
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    D
                    DVijayalakshmi
                    from Hyderabad, Telangana
                    Dec 18, 2021
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                    I’ve booked Pushpa movie tickets 3 days ago on your website but money was debited from my Paytm but I dint recieve the tickets so had to book again from book my show.
                    Tried contacting you from your customer service number but no answer.

                    Do resolve it at the earliest
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      S
                      Sreehari17
                      from Kochi, Kerala
                      Dec 18, 2021
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                      Address: PVR Oberon Mall Kochi,Kerala

                      Hi,

                      I am Sreehari Suresh I had booked 2 tickets for Spiderman No Way Home 2D
                      on Oberon mall Kochi for the 10:30 show on 16th December 2021 and I booked the tickets on 14th December 2021 through the PVR app and paid using UPI payment, after my payment of (Rs 395) I have not received any confirmation about the tickets and I enquired about the situation with the PVR office in Oberon and they said I will get a refund in 3 working days and I am still to get a refund so as I have not received my tickets I want the refund immediately so please consider my situation and provide my refund. My phone number is ([protected]) and my Email Id is [protected]@gmail.com
                      I am attaching the screenshot of the payment as giving transactional information is a sensitive issue I have cropped the transaction details but if asked personally I can provide that too

                      Thank You
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        M
                        mmitanshu
                        from New Delhi, Delhi
                        Dec 17, 2021
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                        Address: PVR Saket Delhi

                        I went to PVR Cinemas today for a 3D Show “Spiderman No way Home” in PVR Saket Delhi. Firstly the seats was very uncomfortably and the picture quality of the Movie is the worst i have ever seen. The 3D effect is not working properly. There is a blur and fluctuations in between the movie by which I didn’t enjoyed it. I don’t expect this from PVR cinemas. If i pay that much amount to you your responsibility is to provide proper satisfaction to your customers but i think my whole money got wasted
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          J
                          jaya surya kadali
                          Dec 17, 2021
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                          I booked a ticket fo Spiderman no way home and didn't receive any confirmation from their side. And when I check my booking history it says
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            N
                            Nazar1
                            from Pondicherry, Puducherry
                            Dec 17, 2021
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                            Address: Pondicherry

                            Payment has been succeed but tickets confirmation wasn't received
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              G
                              Gagan. T
                              from Hyderabad, Andhra Pradesh
                              Dec 17, 2021
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                              Address: Forum Sujana Mall, Hyderabad

                              Today that is dated 17/12/2021 around 4:40 PM I have been to one of the popcorn counters in PVR CINIMAS in Forum Sujana Mall. When I am asking about the details of the items, PVR employee has ignored me and jumped to the next customer even the counter is not crowded. She is very rude and unprofessional ans shouting at me. She has no respect towards the customers. I demand an apology and compensation for what has happened. THE STAFF OF PVR HAS TO BE TRAINED ON HOW TO BEHAVE WITH THE CUSTOMERS.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                S
                                Sameeksha Thomas
                                Dec 17, 2021
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                                Address: Forum Mall, Koramangala, Bangalore

                                Hi,
                                Today[protected] I went for a movie at PVR Forum Mall, Koramangala. I bought a combo i.e 1 large popcorn with 2 drinks, costed me 890 bucks. I made UPI payment and the amount got debited from my side. However, it didn't reflect on the PVR system. I had to make the payment through card onec again.
                                When asked if the money would be returned to my account, the attendent said that it would. But I'm not sure since I wasn't given a bill of my earlier payment. I do have a screenshot of the payment made with the UPI.
                                Please look into this matter and resolve it as soon as possible.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  A
                                  Aishwarya Bajpai
                                  Dec 17, 2021
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                                  I was booking a ticket for spiderman no way home on 13th dec the payment went through but the ticket was never booked and I haven't recived the refund yet transaction ID:[protected]
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    Thilak MTK
                                    from Chennai, Tamil Nadu
                                    Dec 17, 2021
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                                    Address: S2 cinemas Perambur, Chennai

                                    Kindly look into the bug in PVR Cinemas App, after completing the payment for 2 tickets through pvr application, the payment processed but ticket booking confirmation is not processed.Booked ticket for 18 dec 2021.
                                    Booked on 17 Dec 2021
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      M
                                      Mukesh Makulwar
                                      Dec 17, 2021
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                                      Address: Nanded

                                      On 17/12/2021 I pay rs 220 through UPI at PVR nanded. The money is deducted from my bank account. The ticket is not confirmed at ticket counter. The transaction is completed from my side.kindly solve the issue as soon as possible.
                                      PVR Cinemas customer support has been notified about the posted complaint.
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