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1.6
Updated: Sep 13, 2026
Complaints 2493
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792
Unresolved
1701
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 60

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M
Malvika R
Mar 8, 2022
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I booked tickets for Permission to dance on stage at the Element mall PVR Cinema for the 6pm show on the 12th of march 2022. I received a debit of Rs 1984 on my credit card but no confirmation from PVR. Not able to reach their customer service either. I want a refund for the amount paid.
PVR Cinemas customer support has been notified about the posted complaint.
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    M
    Manmeet Dhawan
    Mar 8, 2022
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    I worked in P.V.R Cinemas as an Entertainment service Provider in Pvr Pavilion, Ludhiana from August 2016 to 2018.But unfortunately, i am not able to receive my Experience Certificate.kindly provide my experience letter.
    Yours faithfully,
    Manmeet Singh
    Employee ID=137478
    PVR Cinemas customer support has been notified about the posted complaint.
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      V
      Vayuputra hanuman
      Mar 7, 2022
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      Address: Ahmedabad

      Movie timing was 9.30pm and till now it means 10:00 pm also movie not started.
      Details:
      Movie name: Zhund,
      Theater: Acropolis, Ahmedabad.

      I do have proofs.
      PVR Cinemas customer support has been notified about the posted complaint.
      Mar 07, 2022
      Updated by Vayuputra hanuman       Around half an hour you have wasted my time. The same happened in banglore and you guys know what happened then.

      Please reply to my mail.
      Mar 07, 2022
      Updated by Vayuputra hanuman       [protected]@gmail.com
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        H
        HariharanKumaran
        from Pondicherry, Puducherry
        Mar 7, 2022
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        Address: Pondicherry, Pondicherry, Puducherry

        Transaction id - WNNDLL5
        Phn no- [protected]
        PVR Cinemas customer support has been notified about the posted complaint.
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          D
          DevR1234
          from New Delhi, Delhi
          Mar 7, 2022
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          Address: Pvr cinemas the Chanakya mall chanakyapuri

          I paid 511 to pvr through Paytm, I did not recieve any ticket but from Paytm the money was deducted. I had to purchase the ticket again manually at pvr, they said they did not recieve my previous booking. Later when talking to Paytm for refund they are saying the transaction is complete from there end and please contact pvr. My money is stuck please help
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            N
            Nandinipat
            from Chennai, Tamil Nadu
            Mar 6, 2022
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            Address: Chennai

            At Palazzo, forum Mall, chennai, we asked to book 2 tickets for Valmai but they made a mistake and booked ticket for bheemla Nayak, now they are denying to cancel the ticket. These type of mistakes is not at all acceptable. Kindly refund the amount ta the earliest.
            Details-
            Invoice no - 0373920
            Trans No- 2819376
            POS ID- 4016
            Ticket booked at- PALAZZO, FORUM MALL, CHENNAI
            Mobile number - [protected]
            PVR Cinemas customer support has been notified about the posted complaint.
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              P
              Pruthvi Zai
              from Hyderabad, Telangana
              Mar 6, 2022
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              I had booked the tickets for batman movie on March 6, 2022 at Irrum Manzil, Hyderabad pvr 4dx at 12:40 show. Only after I arrive at my screen I got to know half of the movie got over and I was not intimated in any form. I want my refund.
              PVR Cinemas customer support has been notified about the posted complaint.
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                A
                Akashkurade
                from Mumbai, Maharashtra
                Mar 6, 2022
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                Not a 1 star aswell for cinema theatre
                Worst seats and unhygienic place with lots of bed bugs, flies and not at all sanitizationin done and smells like sitting in some slum and watching movie

                cinemax is converted into pvr and pvr please take a look or i have to complain against the mall and i am definetly going to complain in consumer regarding this

                i have photos aswell

                I need compensation for taking bed bugs from your theatre to home

                And cost of pesticide
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                  S
                  shiva nagpal
                  Mar 5, 2022
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                  Address: Silver arc ludhiana

                  Visited pvr silver arc book recliner tickets but it is a complete waste of money, cup holders are filled with popcorns.
                  No one even listens to any one
                  Shiva nagpal [protected]
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                    V
                    Vedant208
                    from Gandhinagar, Gujarat
                    Mar 5, 2022
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                    Address: Gandhinagar, gujarat

                    I have just booked Batman tickets physically for tommorow and paid the money but the ticket message is not generating I am worried but instead they have sent me below message that i screenshotted plz generate the message ASAP.
                    Mar 5, 2022
                    Complaint marked as Resolved 
                    Complain not resolved plz do it ASAP.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      P
                      Prakashh Bihani
                      Mar 5, 2022
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                      Hi,

                      I have purchased food worth ₹260/- however bill was not provided. I gave ₹500/- was returned ₹140/- since I had not got bill copy and there was long que behind so took and left and asked for a bill copy, however after insisting 2 time the staff said give mobile number and you will get bill. However due to network the sms came quit late. Your staff had charged me extra by ₹100/- attached is the bill copy. Highly disappointed to see your staff is fooling by not giving invoice upfront.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        D
                        Deasam
                        from Delhi, Delhi
                        Mar 5, 2022
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                        The movie stopped multiple times while playing. The operator ruined the movie by forwarding to 5, 10 minutes further. You can expect what would it do a thriller or a mystery movie. 3 hours movie got completed in more than 4 hours, excluding the interval and ads. Pathetic experience froma PVR Theatre. I would like a refund of the ticket.
                        Location: PVR, Audi 2, Ansal Plaza, Pari Chowk, Greater Noida
                        Movie: The Batman.
                        Date: 5th March 2022, 3:15 pm Show.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          S
                          Saurav Karde
                          Mar 5, 2022
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                          Address: Latur

                          1) I made 2 TRANSACTIONS of Rs. 390 on the food table and they did not send me back.please check and REFUND my money.
                          2) I had canceled the ticket of Gangubai Kathiawadi movie by CANCELING the show date 03/03/2022 and showtime 12:35 pm but it was not REFUNDED.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            R
                            RitS123
                            Mar 4, 2022
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                            Resolved

                            Hello team,
                            The payment was deducted for my order id CHKY[protected] from pvrcinemas website (via phonepe) but it is not showing in my bookings and haven't received tickets on mail yet too.
                            Please look into it or refund.
                            Thanks!
                            Mar 13, 2022
                            Complaint marked as Resolved 
                            Money refunded
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              H
                              Hitesh Rathva
                              from Pardi, Gujarat
                              Mar 3, 2022
                              Resolved
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                              Resolved

                              It's been 1 month I have got my kotak PVR debit card but still hasn't received any joining voucher or any points on spends. I have also complaint about this to kotak Mahindra Bank they said kindly contact to PVR cinemas so I did but it's been 7 days nobody is replying as they don't have any support email I email them on [protected]@pvrcinemas.com.
                              Nobody is answering
                              Mar 3, 2022
                              Complaint marked as Resolved 
                              I haven't received any voucher or any points on spends yet its been 1 month I got my kotak pvr debit card. I tried to contact them on [email protected] but it's been 7 days nobody is answering
                              PVR Cinemas customer support has been notified about the posted complaint.
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                              Complaint marked as Resolved
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                                D
                                Dinesh8981
                                from Panvel, Maharashtra
                                Mar 2, 2022
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                                Address: Orion mall, PVR cinemas , Panvel

                                First of all they were not seeing 2 dose certificate at entry gate, ...second thing is they are selling over tickets as per seating capacity during covid ...and asking people for not maintaining social distancing
                                +1 videos
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                                  S
                                  Suchit Shetty
                                  Mar 2, 2022
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                                  Hi so we have come to PVR theatre at growels mall Kandivali East, so when we went to popcorn counter at first so there were no online money transfer facility, post that when the cash was given there was no one to collect.
                                  Secondly, When my wife went to juice counter staff was very rude and in interval he went for break in interval so no one was there to make juice in juice counter
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                                    A
                                    Aamir Kaludi
                                    Mar 2, 2022
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                                    Address: Next galleria mall punjagutta hyderabad

                                    We ordered 6 frankies and the stall person of tibs frankie named chandan will not provide me half frankie this is not tge way to treat a customer we are the one who pays and eat not u
                                    PVR CINEMAS
                                    NEXT GALLERIA MALL
                                    HYDERABAD
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                                      H
                                      Harshg617
                                      Mar 2, 2022
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                                      Address: Chandigarh

                                      Hi,
                                      I booked 4 tickets of the show ‘Gangubai’ at booking counter in PVR: Centra mall, Chandigarh on 28Feb.
                                      Original cost of one ticket was 109 Rs
                                      but the attendant at counter charged me 712 for four tickets without even informing that they are selling microwave popcorns packets along with it.
                                      Attendant was adamant about it that it is the price of tickets.
                                      i think of this as a clear case of fraud, malpractice and misinformation from their side.
                                      kindly look into this.

                                      Thanks and regards
                                      Harshdeep Garg
                                      ph. no.- [protected]
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        A
                                        arun lingampally
                                        from Noida, Uttar Pradesh
                                        Mar 1, 2022
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                                        Hi
                                        I have booked movie tickets the show time is 7.35 pm the time is 8.02 now and still the movie not started

                                        Pvr next Galeria mall punjagutta
                                        Audi 8
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