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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Apr 7, 2026
Complaints 2487
Resolved
791
Unresolved
1696
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 60

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M
MysticAvatar
from Chennai, Tamil Nadu
Dec 22, 2021
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Voucher for PVR Privilege Popcorn not received

I had enrolled for PVR privilege program on 21-Dec-2021 and in the T&C, it was mentioned that "Members will receive a voucher of Free Privilege Popcorn (Salted) on first transaction of INR.100 or greater, post enrolment".

I booked tickets using PVR website on 22-Dec-2021 and paid Rs.819.93, however I have still not received the voucher for popcorn and do not see the voucher in the Privilege section in the Profile. I have not...
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Jashu23
from Ongole, Andhra Pradesh
Dec 22, 2021
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Address: 5-170-11;venkateswara nagar7th line;omkar street;NGO colony;opp.power office kurnool road

I am booked ticket for pvr cinemas in forum mall hyderabad. The money is deducted but tickets not booked
PVR Cinemas customer support has been notified about the posted complaint.
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    A
    Ajay Pabbi S
    Dec 21, 2021
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    Hi team, i booked 5 tickets through the app and while booking it said 142 points will be added to my account. But it has still not reflected. Please resolve this issue.
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      shrlkantt
      from Latur, Maharashtra
      Dec 20, 2021
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      Not providing prime plus ticket

      Today I visited pvr cinemas latur, Maharashtra to book prime plus movie ticket . But the staff denied me to give tickets saying that those tickets are only for vip people. I don’t think that these are the terms and conditions of pvr cinemas. The way staff responded me was in very rude manner. Please help me regarding this....
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      S
      Shan Mathi
      Dec 20, 2021
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      Address: Chennai

      I tried booking 2 tickets for Spiderman no way home 9.45pm show on 18/12/21 in PVR VR Chennai and paid rupees 490.64 via Google pay, but ticket wasn't booked on the 1st try but money was debited from my account. Kindly refund the amount as soon as possible
      PVR Cinemas customer support has been notified about the posted complaint.
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      payment deducted but ticket not booked pvr cinema on 14th April Imax
      Please refund my amount
      Reply
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        P
        Pankkaj
        from Gurugram, Haryana
        Dec 20, 2021
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        I booked my tickets today for 21 December I was completing my booking and was about to complete the transaction then it showed that the session has been expired. So I thought that the booking was cancelled but then I received a message from the bank that the money was deducted but I didn’t receive any further details for the tickets.
        I booked two seats for “spider man far from home” the total amount was about 1102.
        Please help me with the details
        I booked from the pvr website.
        PVR Cinemas customer support has been notified about the posted complaint.
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          D
          Dev Rishi Jain
          Dec 20, 2021
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          Address: 71sai enclave Dwarka sec 23

          I booked tickets for the movie Spider-Man no way home for 21st December 2021 at PVR Vegas Dwarka in 4Dx at 10.55am. On 5.34pm on 20th December 2021. The money is debited and I didn’t got the tickets. Please look into it and provide me with the ticket. Asap coz tomorrow is my show.
          PVR Cinemas customer support has been notified about the posted complaint.
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            S
            Shbhm309
            from Mumbai, Maharashtra
            Dec 20, 2021
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            Booking failed

            Address: Mumbai

            I wasn't able to get the ticket I booked on the PVR website.
            My money and M-Coupon got deducted but the ticket wasn't generated.

            Kindly help me resolve the issue.

            The ticket was booked under below M.No and E-mail ID

            [protected]
            [protected]@gmail.com...
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            Akhilxo
            from Gorakhpur, Uttar Pradesh
            Dec 19, 2021
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            Address: Gorakhpur , Uttar Pradesh

            Hello PVR Cinemas,
            My name is Akhil Chandra and I'm from Gorakhpur, Uttar Pradesh. Today, me and my three friends went to PVR Cinemas, Gorakhpur to watch Spiderman : No way home . We were enjoying the movie, the movie was great and there were many scenes in the movies where people hooted ( shouting in joy ) and we did the same thing in a gentle manner but one of the staff member of the PVR Cinemas came to me and said, "Paagal ho kya ? Tamiz nahi h kya ? " . He humiliated me and my friends in front of crowd by saying those stupid things because of him one of my friend also cried.
            By the way his name is Deepak.
            This was worst cinematic experience that I have ever experienced in my life .
            Do something about this
            PVR Cinemas customer support has been notified about the posted complaint.
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              R
              Raghava Vignesh
              Dec 19, 2021
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              Resolved

              Money has Been debited from my wallet but it says payment not recieved i have proof of payment
              Date of Payment 19-12-21
              Time O Purchase 3:48 pm
              I have purchased 2 Tickets of pvr gold .
              Dec 19, 2021
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
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                M
                Maninder Ramgharia
                Dec 19, 2021
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                Address: PVR Cinemas Celebration Bazaar Khanna Gobindgarh NH-1

                [protected]
                i visit to the movie theater to watch spiderman movie and i order some popcorn and cold drink and i pay 1030 rs. from google pay and the payment was done from my self dec 16, 7:51pm to PVR KHANNA 521579 payment was completed and i show the staf member and he say sir order is cancel but you cash will be refund in morning and do some other type thing to buy the food and i do the payment with card it was also completed . i carry my food and go to watch movie but the thing is that my google pay cash was not refund. i wait 3 days . but no my cash is not back in my account. dear sir. clear this issue my name is Maninder singh contact number . [protected] thankyou sir
                PVR Cinemas customer support has been notified about the posted complaint.
                Dec 19, 2021
                Updated by Maninder Ramgharia                 Refund my money
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                  H
                  HritikaKesharwani
                  Dec 19, 2021
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                  Address: PVR Bokaro

                  I booked 3 tickets for the movie spiderman no way home in PVR Bokaro on 18/12/21. The payment was successful and I have not received any confirmation.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    G
                    Gargeeshah1999
                    Dec 19, 2021
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                    I am Gargee shah, I booked a ticket through PVR mobile application on 18/12/2021 by HDFC debit card.
                    Ref no:[protected]
                    Amount: 1156.98
                    Number of tickets: 3 for Spider man no way home.

                    The above payment is deducted with the given reference number, but tickets were not booked. Kindly reverse the debited payment.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      A
                      Aditya Gupta
                      from Faridabad, Haryana
                      Dec 18, 2021
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                      Address: Faridabad

                      Yesterday i booked night show @11PM.. at PVR Faridabad Crown Plaza.. I buyed 3 popcorns and 3 pepsi during interval time.. i did payment through google pay and attender Mr Pankaj had given his number for receiving payment..

                      When I asked for bill.. he noted my mobile number and said that he will send the bill on my mobile\watsapp...

                      Its been a day and i haven't received the bill yet...

                      I am attaching my order details and payment screenshot from google pay here...

                      I tried to reach customer care but sorry to say PVR customer care service is pathetic... tried several times but couldn't able to speak to any customer executive.. so thats why raising issue here...

                      Please send me the bill asap.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        J
                        Joynath Patra Sharma
                        from Hyderabad, Andhra Pradesh
                        Dec 18, 2021
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                        Hello team,

                        I booked 1 online ticket on dt. 18.12.2021 for the movie "Spiderman No Way Home" @ PVR Kukatpally Hyderabad for 10.40 pm show.
                        I used the Paytm option to pay for the ticket for which the amount was deducted.
                        However I did not receive any ticket information/details on my registered email (I. E. [protected]@gmail.com) neither i got any confirmation/details on my registered phone number +91-[protected].

                        Request you to please check and refund my money in my Paytm wallet.

                        I am attaching the proof of Payment from my Paytm app.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          rahul6699
                          from Nagpur, Maharashtra
                          Dec 18, 2021
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                          Address: Nagpur

                          Yesterday I booked 3 tickets for Pushpa movie in Telugu with English subtitles but the show was without Subtitles in PVR Empress Mall, Nagpur, Maharashtra
                          Show was at 10:20 PM
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            D
                            DVijayalakshmi
                            from Hyderabad, Telangana
                            Dec 18, 2021
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                            I’ve booked Pushpa movie tickets 3 days ago on your website but money was debited from my Paytm but I dint recieve the tickets so had to book again from book my show.
                            Tried contacting you from your customer service number but no answer.

                            Do resolve it at the earliest
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              S
                              Sreehari17
                              from Kochi, Kerala
                              Dec 18, 2021
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                              Address: PVR Oberon Mall Kochi,Kerala

                              Hi,

                              I am Sreehari Suresh I had booked 2 tickets for Spiderman No Way Home 2D
                              on Oberon mall Kochi for the 10:30 show on 16th December 2021 and I booked the tickets on 14th December 2021 through the PVR app and paid using UPI payment, after my payment of (Rs 395) I have not received any confirmation about the tickets and I enquired about the situation with the PVR office in Oberon and they said I will get a refund in 3 working days and I am still to get a refund so as I have not received my tickets I want the refund immediately so please consider my situation and provide my refund. My phone number is ([protected]) and my Email Id is [protected]@gmail.com
                              I am attaching the screenshot of the payment as giving transactional information is a sensitive issue I have cropped the transaction details but if asked personally I can provide that too

                              Thank You
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                mmitanshu
                                from New Delhi, Delhi
                                Dec 17, 2021
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                                Address: PVR Saket Delhi

                                I went to PVR Cinemas today for a 3D Show “Spiderman No way Home” in PVR Saket Delhi. Firstly the seats was very uncomfortably and the picture quality of the Movie is the worst i have ever seen. The 3D effect is not working properly. There is a blur and fluctuations in between the movie by which I didn’t enjoyed it. I don’t expect this from PVR cinemas. If i pay that much amount to you your responsibility is to provide proper satisfaction to your customers but i think my whole money got wasted
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  J
                                  jaya surya kadali
                                  Dec 17, 2021
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                                  I booked a ticket fo Spiderman no way home and didn't receive any confirmation from their side. And when I check my booking history it says
                                  PVR Cinemas customer support has been notified about the posted complaint.
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