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PVR Cinemas Complaints & Reviews

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1.6
Updated: Nov 21, 2025
Complaints 2469
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789
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PVR Cinemas reviews & complaints page 62

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Ribin Padmanabhan
from Thrissur, Kerala
Dec 2, 2021
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Yesterday at 9.50 am Morning show i went to the mall and booked my 2 tickets and payed using their QR code . But money was debited from my account but they didn't recieve it and told me that the money would be refunded the next day but till now i didn't recieve any refunds
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    A
    Amar Patekar
    from Panvel, Maharashtra
    Dec 2, 2021
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    Due to natural circumstances ( heavy rain due to cyclone Jawad in mumbai ) couldn't be able to travel to watch movie . In this situation which is not under our control - want refund and cancellation of my ticket.
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      S
      SivanthiKolappan
      Dec 1, 2021
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      Hi,
      I booked today 2 tickets for the movie MAANADU via PVR cinemas app for the date 30 November 2021. The money got deducted from my account. Kindly help me with issue. I am attaching the screenshot of payment. Kindly refund my money.
      +1 photos
      Dec 6, 2021
      Complaint marked as Resolved 
      Thank you all. Received refund.
      PVR Cinemas customer support has been notified about the posted complaint.
      Dec 06, 2021
      Updated by SivanthiKolappan       Thank you PVR Cinemas. I received the refund.
      View replies
      Hi,
      I booked today 6 tickets for the movie spider man via PVR cinemas app for the date 14 dec 2021. The money got deducted from my account. Kindly help me with issue. I am attaching the screenshot of payment. Kindly refund my money.

      PVR Cinemas Online booking failed but money got deducted - Comment #3931887 - Image #0
      Reply
      Kaivalya Sankhe's reply, Dec 16, 2021
      Same happened to me as well! Help me too
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        S
        Sanaya Singhaniya
        Nov 29, 2021
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        Address: Indore ti mall

        Light is not off continue in cinema
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          K
          Kshrugal
          from Thane, Maharashtra
          Nov 28, 2021
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          Address: Mumbai

          I had bought tickets for Demon Slayer 4D on 3rd Nov now it's 28th Nov and still points have not been credited to my accounts I request you all to please credit my points soon.
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            V
            veer JBR
            Nov 28, 2021
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            Address: Ansal plaza greater noida

            Sir maine aaj Rs.324.12 sent to [protected]@ybl from your Paytm a/c 91XX0974. Ref:[protected]. View your past payments at https://m.paytm.me/msg :PPBL
            Meri ticket book nhi hui or bank se paise bhi kat gye .. please refund my money.
            PVR Cinemas customer support has been notified about the posted complaint.
            Nov 28, 2021
            Updated by veer JBR             Please refund my money

            Nov 28, 2021
            Updated by veer JBR             PVR ne mere paise refund nhi kiye . please help me.mene ticket booking ki thi or mere paise kat gye or refund bhi nhi kiye

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              T
              TarangJ
              from Neral, Maharashtra
              Nov 28, 2021
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              Address: Neral

              I booked a Tickets of PVR Cinemas, Panvel in Orion mall on 29/11/2021 show of 2 pm of antim overall 2 tickets (Rs 250 each) of Rs 500 of Invoice no 0014203 in Screen 3 Seat no L3 and L1
              In interveal i went for some snacks where i purchased popcorn for rs 380 of which i provide Invoice No: 0014313 for which i paid Rs 500 and only Rs 20 change was given to me as they said they are short of change and change will be provided at my seat in meanwhile, They asked my seat number and mobile number for which i provided the same and i was not provided with my change.
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                K
                Kopal10
                Nov 28, 2021
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                I bought a ticket to watch a movie at PVR cinemas in Select City Walk, New Delhi. The show time was 4:45PM but till 5:10PM they continued to show advertisements. As a customer, I expect them to start their show on the promised time. They cannot make money using the customer's time violating the terms of my purchase of ticket wherein I expect the show to start on the promised time.
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                  S
                  Shivraj_99
                  from Mumbai, Maharashtra
                  Nov 27, 2021
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                  Address: Infiniti Malad West

                  So we went to watch venom:let there be carnage on Thursday[protected] in PVR Infiniti Malad. So we bought 2 tickets and paid through Google pay by my friend's account but there was some issue and we did not got the ticket and then I paid through my account but the ticket came on my friend's number, inshort we payed double the price . They told that we'll get refund soon within 7 days.
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                    V
                    vrkun
                    Nov 27, 2021
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                    Address: PVR Dehradun

                    I am enrolled in PVR Privilege/Loyal Programm. I purchased my 1st ticket after enrollment on November 20, 2021. As per the offer, I was supposed to receive a Free Popcorn voucher. But I didn't receive No such Voucher. I raised the complaint few tyms to their official email id and customer service as well. But they are of No help. It's been 7 days now, but there is No revert. It's a shame that such a Big company is promoting Fake Advertisement.

                    I am raising the complain here so that resolution can be resolved. If any other information is required for the issue to get resolved, pls let me know.
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                      K
                      Koushik Ragavendar
                      Nov 26, 2021
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                      How to cancel only ticket

                      Address: Velachery Chennai

                      I booked 3tickets for tomorrow's show. I want to cancel only one ticket and I want to keep the rest two tickets....
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                      robo 2.0
                      Nov 26, 2021
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                      I went to PVR hall many times but refused to deposit helmet and bag in PVR hall and hey pls resolve with all the customers.
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                        robo 2.0
                        Nov 26, 2021
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                        Many time I go in pvr south x mall kanpur kidwai nagar but yesterday I watching Satyameva Jayate 2 but ticket counter lady told sir bottle and snacks not allowed but Act Uttar Pradesh Cinemas (Regulation) Act, 1955 not showing . Plz resolve the problem..
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                          V
                          Vancha Sindhu
                          Nov 25, 2021
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                          Sir
                          Today evening I have booked two tickets for Maanadu movie in VR mall anna nagar through spi app timings of movie is 9:00am While buying online ticket my account got debited but tickets didn't received.so i have booked another tickets. I want a refund of that failure transaction.
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                            Pushpa0501
                            Nov 24, 2021
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                            I want to cancel my movie ticket
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              C
                              charan ratakonda
                              Nov 21, 2021
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                              They are charging x6 times price for a coke of 250 ml... The price is Rs 250/-...How can a normal people go and take a drink...This is absolutely ridiculous about food charges they are charging...Govt should take serious on this
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                                A
                                akhilvashisht
                                from Mohali, Punjab
                                Nov 21, 2021
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                                I made an online booking via the PVR Cinemas app on November 21, 2021, for fufadji movie on 21 nov 2021 at 7:30pm show at pvr vr punjab and the payment was withdrawn from my account for Rs. 559.52/-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their app.

                                I tried calling their customer care number for a refund, but received no response.
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                                  Praveen7777@8
                                  from Ahmedabad, Gujarat
                                  Nov 20, 2021
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                                  Hi
                                  Its not a compliant, its a favour that i am asking about my lost phone. I watched a movie Ghostbusters afterlife on 19th nov on Pvr acropolis Ahmedabad at 7:15 pm show Audi 5 . I’m not sure but maybe I lost at the movie theatre, i think it fell down from my pocket, unfortunately i checked after 12:00 am its not switched off so could please check on morning and ask your staff to check it, it would be a great favour for me, I need it could you please convey to your staff i will come on early morning.
                                  Thank you
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                                    S
                                    Sharath 1217
                                    from Hyderabad, Andhra Pradesh
                                    Nov 19, 2021
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                                    Address: Pvr next galleria musarambagh, Malakpet, Hyderabad, Telangana 500013, India

                                    I have booked a ticket to watch Ghostbusters after life on 19th November for 1:50 PM afternoon show. I have travelled all the way from Amberpet to malakpet. After I reached to the movie theater, the management simply said that the show has been cancelled. I wasn't notified nor communicated that show has been cancelled. This caused a total waste of my time and money. Disgusting experience from PVR cinemas treating their customer in this way.
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                                      Pritish k
                                      Nov 19, 2021
                                      Mar 9, 2023
                                      This thread was updated on Mar 9, 2023
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                                      Regarding Compulsory food combos with movie tickets

                                      Address: Celebration Mall, Khanna Distt- Ludhiana (Punjab)

                                      Recently I went to PVR cinemas in Celebration Mall, Khanna. To my surprise they forced me to buy food combo with movie tickets and even said that they will not sell movie ticket without combo. This is harrasment as they are forcing customers to buy food combo against their will. Moreover staff is not cooperative. Please look into matter...
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