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PVR Cinemas Complaints & Reviews

1.6
Updated: Jan 2, 2026
Complaints 2481
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PVR Cinemas reviews & complaints page 62

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S
Sumankr80
Dec 12, 2021
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Hello,
Today I booked 3 tickets for the movie Spiderman No way home via PVR cinemas app for the date 18 December 2021. The money got deducted from my account but I didn't received any confirmation about those tickets. I am attaching the screenshot of payment. Please help
Aug 24, 2022
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
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    srikanth vatti
    Dec 12, 2021
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    Address: Hyderabad kukatpally

    Today I have visited hyderabad PVR which is in Forum mall kukatpally.

    I ordered chicken pizza while booking ticket

    But I didn't get my food

    Please refind my money
    PVR Cinemas customer support has been notified about the posted complaint.
    Dec 12, 2021
    Updated by srikanth vatti
    Not resolved yet
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      lilashah100
      Dec 11, 2021
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      Address: nagpur

      On 12th Dec 2021, I book a ticket online for the movie Suryavanshi for 13th Dec 1:55 showtime. Money got deducted but the ticket was not received.
      Apr 13, 2022
      Complaint marked as Resolved 
      They Provided the return as per procedures.
      PVR Cinemas customer support has been notified about the posted complaint.
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        Milan007700
        Dec 11, 2021
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        No Subtitles during entire movie(west side story)

        Address: Forum mall Koramangala Bengaluru

        It was the first time I had this experience through Pvr cinemas
        I went on first show of West side story in forum mall Koramangala and really it was the worst experience as their were no subtitles and when asked the manager he said their are no subtitles for this but seriously in movie they were talking in their language so how do we understand and in main imax entrance their was a LCD screen where it was clearly showing ( running...
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        Aditi M
        from Hoshiarpur, Punjab
        Dec 8, 2021
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        By mistake 2 of my family members booked tickets for same movie on 2 different days
        We want to cancel 1
        No provision in Piccadilly square chandigarh Pvr
        It was business class ticket
        Will b usher waste of money
        Please help and resolve
        Booked jus 20 min back and realised the. Mistake
        PVR Cinemas customer support has been notified about the posted complaint.
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          Maddy1571991
          from Mumbai, Maharashtra
          Dec 8, 2021
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          Address: PVR CITI MALL ANDHERI MUMBAI

          My name is mandar surve, me and my friend was visited on 3rd dec 2021 at pvr city mall Andheri to watch pandu cinema so, we have ordered 1qty chicken tikka fried and we had pay grom gpay with successfully transaction but pvr manager said still payment is not showing our machine but we have showing a proof of paid transaction they was denied so, we had again payment done from card for food which was extra payment . please help us for refund .
          PVR Cinemas customer support has been notified about the posted complaint.
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            girish0506
            Dec 7, 2021
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            My payment to book tickets was successful but I didn't get any confirmation

            Address: PVR Vega City, Bannerghatta Road

            I booked 2 tickets for akhanda(telugu-2d) on december 7th 2021 for 6:20pm show. i completed the order through paytm it was successful but I didn't get any confirmation from pvr cinemas. I contacted paytm help they told transaction was successful, so they told me contact pvr cinemas. I went to pvr vega city, bannerghatta road. they can't do anything for online transactions. I tried to contact pvr cinemas but there is no way I can contact because...
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            pvsk
            from Chennai, Tamil Nadu
            Dec 7, 2021
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            Parking charges being levied

            Address: 137, Velachery - Tambaram Main Rd, V.O.C Nagar, Doctor Seetaram Nagar, Velachery, Chennai, Tamil Nadu 600042

            This is to bring to your notice how cinemas, hospitals and several other private establishments across Chennai city have been levying hefty parking charges despite several supreme/state court directions in the past prohibiting the same. On 05/12/21 I was charged Rs.150 towards the parking of my four-wheeler at PVR Cinemas, Velachery(Chennai). This was in spite of me raising the issue and expressing my reluctance to the staff assigned for...
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            Rakesh Malyala
            Dec 5, 2021
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            Hi team,

            I have joined the PVR privilege program. Then booked tickets where the transaction amount is greater than 100. But I did not received the voucher of free large popcorn which was mentioned as a joining benefit of PVR privilege program.

            Can you please check why the voucher was not provided and do the needful.

            My account details.
            Mobile [protected]
            Email: [protected]@gmail.com
            PVR Cinemas customer support has been notified about the posted complaint.
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              bhoomika u.p
              Dec 5, 2021
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              I had booked 3 tickets on 3rd December and made a payment twice. I have not received the refund yet.
              PVR Cinemas customer support has been notified about the posted complaint.
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                K
                Kondi Mallesham Rajesham
                Dec 3, 2021
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                Address: H no 1298 sonar pada new kaneri laxman agar

                Dear sir/Madam

                Hi This Is Kondi Mallesham From Bhiwandi Padmanagar. Yesterday 02/12/2021 I went PVR Theater for watch Akhanda Telugu movie at 9:00pm Show At Bhiwandi PVR Branch Hassen Theater. Then, I went at ticket counter for take the movie tickets for family.

                Due to Pandamic Situation they were not allowed us to watch the movie in theater. For only the reason behind is 2nd dose Vaccination not yet completed. What about 1st dose people.

                And on that day so-many people came with family for watch the movie were booked by online tickets from mybook show app. But in that particular app in the terms n conditions were shotly mentioned for 2nd dose people only allowed. But the reason is that you guys means PVR must be update the app for second dose people only get the ticket by online system. Otherwise people are loosing their money from online ticket booking.

                And PVR staff was absolutely Good and fine On there Places, with Manager And security to convince and communicated politely with us. But every time it was not happen to refund process. In this Pandamic situation.

                And My request is that you must be provide offline tickets not online. Before they take the tickets you will ask and check the certificate of 2 dose then only provide the tickets.

                Yesterday somany people were loosed their money🙏

                I hope PVR must focus on my words. And Thank you take the immediately implement Regards customers
                Dec 3, 2021
                Complaint marked as Resolved 
                Dear sir/Madam Hi This Is Kondi Mallesham From Bhiwandi Padmanagar. Yesterday 02/12/2021 I went PVR Theater for watch Akhanda Telugu movie at 9:00pm Show At Bhiwandi PVR Branch Hassen Theater. Then, I went at ticket counter for take the movie tickets for family. Due to Pandamic Situation they were not allowed us to watch the movie in theater. For only the reason behind is 2nd dose Vaccination not yet completed. What about 1st dose people. And on that day so-many people came with family for watch the movie were booked by online tickets from mybook show app. But in that particular app in the terms n conditions were shotly mentioned for 2nd dose people only allowed. But the reason is that you guys means PVR must be update the app for second dose people only get the ticket by online system. Otherwise people are loosing their money from online ticket booking. And PVR staff was absolutely Good and fine On there Places, with Manager And security to convince and communicated politely with us. But every time it was not happen to refund process. In this Pandamic situation. And My request is that you must be provide offline tickets not online. Before they take the tickets you will ask and check the certificate of 2 dose then only provide the tickets. Yesterday somany people were loosed their money🙏 I hope PVR must focus on my words. And Thank you take the immediately implement Regards customers
                PVR Cinemas customer support has been notified about the posted complaint.
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                  Dhriti3615
                  from Ghumarwin, Himachal Pradesh
                  Dec 2, 2021
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                  Greetings ma'am/sir
                  I recently watched sooryavanshi in PVR CINEMAS CHANDIGARH INDUSTRIAL AREA. I faulty paid double amount for the show and when i ended up talking to them, they are not refunding the money.
                  Kindly take action towards this matter.
                  Thank you
                  Dhriti Jain
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    Ribin Padmanabhan
                    from Thrissur, Kerala
                    Dec 2, 2021
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                    Yesterday at 9.50 am Morning show i went to the mall and booked my 2 tickets and payed using their QR code . But money was debited from my account but they didn't recieve it and told me that the money would be refunded the next day but till now i didn't recieve any refunds
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      A
                      Amar Patekar
                      from Panvel, Maharashtra
                      Dec 2, 2021
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                      Due to natural circumstances ( heavy rain due to cyclone Jawad in mumbai ) couldn't be able to travel to watch movie . In this situation which is not under our control - want refund and cancellation of my ticket.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        SivanthiKolappan
                        Dec 1, 2021
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                        Hi,
                        I booked today 2 tickets for the movie MAANADU via PVR cinemas app for the date 30 November 2021. The money got deducted from my account. Kindly help me with issue. I am attaching the screenshot of payment. Kindly refund my money.
                        Dec 6, 2021
                        Complaint marked as Resolved 
                        Thank you all. Received refund.
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Dec 06, 2021
                        Updated by SivanthiKolappan
                        Thank you PVR Cinemas. I received the refund.
                        Hi,
                        I booked today 6 tickets for the movie spider man via PVR cinemas app for the date 14 dec 2021. The money got deducted from my account. Kindly help me with issue. I am attaching the screenshot of payment. Kindly refund my money.
                        Kaivalya Sankhe's reply, Dec 16, 2021
                        Same happened to me as well! Help me too
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                          S
                          Sanaya Singhaniya
                          Nov 29, 2021
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                          Address: Indore ti mall

                          Light is not off continue in cinema
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            Kshrugal
                            from Thane, Maharashtra
                            Nov 28, 2021
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                            Address: Mumbai

                            I had bought tickets for Demon Slayer 4D on 3rd Nov now it's 28th Nov and still points have not been credited to my accounts I request you all to please credit my points soon.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              veer JBR
                              Nov 28, 2021
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                              Address: Ansal plaza greater noida

                              Sir maine aaj Rs.324.12 sent to [protected]@ybl from your Paytm a/c 91XX0974. Ref:[protected]. View your past payments at https://m.paytm.me/msg :PPBL
                              Meri ticket book nhi hui or bank se paise bhi kat gye .. please refund my money.
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Nov 28, 2021
                              Updated by veer JBR
                              Please refund my money

                              Nov 28, 2021
                              Updated by veer JBR
                              PVR ne mere paise refund nhi kiye . please help me.mene ticket booking ki thi or mere paise kat gye or refund bhi nhi kiye

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                                TarangJ
                                from Neral, Maharashtra
                                Nov 28, 2021
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                                Address: Neral

                                I booked a Tickets of PVR Cinemas, Panvel in Orion mall on 29/11/2021 show of 2 pm of antim overall 2 tickets (Rs 250 each) of Rs 500 of Invoice no 0014203 in Screen 3 Seat no L3 and L1
                                In interveal i went for some snacks where i purchased popcorn for rs 380 of which i provide Invoice No: 0014313 for which i paid Rs 500 and only Rs 20 change was given to me as they said they are short of change and change will be provided at my seat in meanwhile, They asked my seat number and mobile number for which i provided the same and i was not provided with my change.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  Kopal10
                                  Nov 28, 2021
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                                  I bought a ticket to watch a movie at PVR cinemas in Select City Walk, New Delhi. The show time was 4:45PM but till 5:10PM they continued to show advertisements. As a customer, I expect them to start their show on the promised time. They cannot make money using the customer's time violating the terms of my purchase of ticket wherein I expect the show to start on the promised time.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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