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PVR Cinemas Complaints & Reviews

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1.6
Updated: Apr 7, 2026
Complaints 2487
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791
Unresolved
1696
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PVR Cinemas reviews & complaints page 65

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A
Ankit2021
from Lucknow, Uttar Pradesh
Nov 6, 2021
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Address: D-3 Sector H, Govila Dental Consultation, Near Mahalaxmi Sweets, Near Purania Chauraha, Aliganj

Hello
Today 5th November I went to see
Dune movie at 10:20pm Show
Screen 1, Seat 7, 8, 9
PVR cinemas Pallazio Mall Lucknow

I left my left hand leather gloves on the seat while watching the movie.
Please help me find them
Contact- [protected]
PVR Cinemas customer support has been notified about the posted complaint.
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    Lawaz Islam
    Nov 5, 2021
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    Address: 164/1 Maniktala Main Road, Eastern Metropolitan Bypass, Kolkata, West Bengal

    I was watching the eternals show today from 3:30 pm, 5th November 2021. I had my left EarPods on my ear then suddenly i see that it is missing. If you could try to find it, it would be very helpful. I will be much thankful and blessed
    Thank you again.
    PVR Cinemas customer support has been notified about the posted complaint.
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      K
      Krishnakathare
      from Dharwad, Karnataka
      Nov 5, 2021
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      Hello I m krishna from Hubli in Hubli pvr cinemas eternals movie is released only in English in hindi it is not released
      Why? In hindi movie is released everywhere only in Hubli pvr cinemas it is not released please I request you to release the movie in hindi or please reply back
      PVR Cinemas customer support has been notified about the posted complaint.
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        D
        Dhawal Sawant
        Nov 5, 2021
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        Address: Raipur city center

        Movie show 10:20 doors not open till 10:22 public having no social distance outside screen 2 ...very poor... During such pandemic times..
        PVR Cinemas customer support has been notified about the posted complaint.
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          H
          Hie47
          Nov 5, 2021
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          I can't find a feature to cancel my pvr ticket.

          I booked a ticket on 3rd Nov 2021 through PVR cinemas Android app but I don't find a way to cancel my ticket in pvr app or pvr website as per google suggestions.
          PVR Cinemas customer support has been notified about the posted complaint.
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            S
            Sasanka Kosuru
            Nov 4, 2021
            Resolved
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            Resolved

            Online booking transaction failed but money got deducted.

            I made an online booking via the PVR Cinemas app on November 3rd, 2020, and the payment was withdrawn from my account for Rs. 477.72/-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their website.

            I tried calling their customer care number ([protected]) for a refund, but received no response....
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            S
            suresh.kumar18981
            Nov 3, 2021
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            Hi PVR team,

            Kindly check and reverse the payment for 3times tried to book last stage transaction failed message from your site but cash paid not yet returned.

            Movie : Annaatthe
            Theatre : Ampa mall, Nelson manickam road, Chennai,
            Date of booking : 2nd Nov
            Movie date : 6th November

            Tried 2 times failed in credit card
            Tried 1 time failed in net banking

            Finally booked with other card same row and number 5 tickets
            Failed all three times same row and seat numbers.
            PVR Cinemas customer support has been notified about the posted complaint.
            View replies
            Any update pls
            Still not get any response from PVR
            Reply
            Resolved thanks
            Reply
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              G
              GuruR
              from Chennai, Tamil Nadu
              Nov 3, 2021
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              Address: Chennai

              Dear pvr,

              This complaint is from your one of your privilege customer, yesterday Nov 02 I tried to book annathe movie tickets using pvr app in pvr grand gallada pallavaram for Sunday Nov 07 11 35 pm show after selecting seats it went through payment page after successful payment your app shows like tickets booking are cancelled and you taken my amount and I raised complaint about this you didn't responded to that also.

              Please I will attach my transaction photo also resolve the issue and process me the refund soon.

              Name : Guru R
              Number :+91 [protected] /[protected]
              mail id : [protected]@gmail.com
              PVR Cinemas customer support has been notified about the posted complaint.
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                S
                Sunilkumarkool
                from Chennai, Tamil Nadu
                Nov 3, 2021
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                Customer care services

                Why PVR is not providing proper customer care number or Email address to contact in Chennai...
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                G
                GuruR
                from Chennai, Tamil Nadu
                Nov 3, 2021
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                Address: Chennai

                I tried to book annathe movie tickets in pvr app but after the transaction pvr get my money and didn't gave me a tickets and I waited for my money till now I didn't receive my money also. I am privilege customer but you doing like this to your customer this kind of problems damaging your reputation all I saw many complaints regarding this, I attached the transaction success image also verify and process refund asap.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  K
                  kishore.srinishankar
                  from CHENNAI, Tamil Nadu
                  Nov 2, 2021
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                  Address: NO.71, KAMARAJ NAGAR 7TH ST,

                  Kindly note, My Name is Kishore Kumar R located at Chennai. I have tried to book ANNAATHE Movie ticket today[protected] @ 6.17PM for movie schedule on 05th Nov 10PM @ S2 - Perambur, but due to technical error in PVR Portal ticket was not booked but the payment got debited at my account for Rs.1, 733.92. This is not yet credited to my account as of now.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    G
                    GuruR
                    from Chennai, Tamil Nadu
                    Nov 2, 2021
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                    Resolved

                    Address: Chennai

                    I tried to book annathe movie tickets for Sunday Nov 7 at pvr cinemas grand gallada pallavaram and after the money sent successfully from upi the tickets got cancelled I tried for 2 time and 2 times also the tickets got cancelled after successful transaction. Now i got refund for first transaction and I waited 1 hour I did not get refund or ticket booking confirmation for 2nd transaction.

                    Attached the statement of transaction
                    It will show you clearly the first 2 transaction i paid for tickets through pvr app but 2 time it cancelled after successful transaction and i got refund only one time.
                    Nov 3, 2021
                    Complaint marked as Resolved 
                    Just deleting this to create new complaint
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Nov 03, 2021
                    Updated by GuruR                     This is the transaction done for 4 tickets in pvr app but i didn't get tickets and my money also soon process the refund of my money

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                      V
                      Vicky681
                      Nov 2, 2021
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                      Hi Team, I have booked tickets for Annathaa via PVR website. Amount got debited successfully but in PVR website got Error message. i have checked in Booking history no information is there. Please help on this
                      PVR Cinemas customer support has been notified about the posted complaint.
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                      Mailed to [protected]@pvrcinemas.com with screenshot
                      Reply
                      Iam facing same issue money debited but booking history no information
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                        S
                        Sivarama Krishnan A
                        Nov 2, 2021
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                        Address: Chennai

                        Tried booking Annatthe tickets in S2 Perambur Chennai today. The amount was debited but the tickets are not booked. Please initiate the refund as soon as possible. Thank you.

                        Sivarama Krishnan A
                        [protected]
                        [protected]@gmail.com
                        Amount Debited: Rs 383.48
                        Reference NO : IGAMIQSCN1
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          T
                          Tamilselvan280197
                          from Chennai, Tamil Nadu
                          Nov 2, 2021
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                          Mount has been deducted from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been deducted from my account.

                          Please help me to get the refund for the amount.

                          Date of the incident: 02/11/2021
                          Number: [[protected]]
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            T
                            Tamilselvan280197
                            from Chennai, Tamil Nadu
                            Nov 2, 2021
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                            Resolved

                            Amount has been credited from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been credited from my account.

                            Please help me to get the refund for the amount.

                            Date of the incident: 02/11/2021
                            Number: [protected]
                            Nov 2, 2021
                            Complaint marked as Resolved 
                            wrong context
                            PVR Cinemas customer support has been notified about the posted complaint.
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                            Did you got your refund pvr is not notified my complaint same problem for me also
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                              B
                              Bijit Singh
                              Nov 1, 2021
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                              Address: PVR, Phoenix mall, Kurla(e), Mumbai

                              Booking no WPL6PS9, Your show at Phoenix Kurla @10am yesterday ( Shang –Chi) had a multiple downtime due to technical issues. You guys ruined my Sunday with bad experience. My kid was so excited to watch the movie but due to multiple downtime, he lost his interest too.. I have never experience sometime like this before from a brand like PVR. Extremely dissatisfactory experience
                              PVR Cinemas customer support has been notified about the posted complaint.
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                              No revert yet?, Its already 15 days ??????Kindly refund my money for such bad experience
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                                A
                                [email protected]
                                Oct 29, 2021
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                                This is Ashok
                                Went to PVR Kurla Mumbai for watching kannada movie KOTOGOBBA3 at 04:15 show.

                                My money of Rs 780/-(for 3 tickets) which got deducted during the UPI payment on last Sunday for 04:15 show and was not displaying on your system.As per your team advice tickets was purchased again by paying through debit card of Rs 780 as your team Mr.Avinash Mr.Ripanshu said it (UPI amount)will get revert back and asked to callback after 3 working days . Money did not reversed .kindly check and do the needful.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  M
                                  MMA COMPUTER
                                  Oct 29, 2021
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                                  Address: [email protected]

                                  I booked ticket through online on 19.10.2021. but the transaction is declined by server side. I made a complaint.. as a conclusion they said the amount will be refunded within 10 days.. kindly update me
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    S
                                    Sony charan
                                    Oct 26, 2021
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                                    Address: Flat no 601 divya residency Kukatpally hyderabad

                                    Hi PVR Team,

                                    This is sony I was booked 3 Tickets Movie Nenu leni na prema katha on 10th October of this month Booking I'd CYBE[protected]

                                    I was not cancelled the movie
                                    The movie was cancelled By PVR team

                                    They Said to me movie was cancelled money will refund in your A/C within 24 hr s till now I did not get any refund
                                    Even they didn't respond my calls and messages

                                    Please slove my issue as early possible

                                    Thank you
                                    Sony
                                    PVR Cinemas customer support has been notified about the posted complaint.
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