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1.6
Updated: Jan 2, 2026
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PVR Cinemas reviews & complaints page 65

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S
suresh.kumar18981
Nov 3, 2021
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Hi PVR team,

Kindly check and reverse the payment for 3times tried to book last stage transaction failed message from your site but cash paid not yet returned.

Movie : Annaatthe
Theatre : Ampa mall, Nelson manickam road, Chennai,
Date of booking : 2nd Nov
Movie date : 6th November

Tried 2 times failed in credit card
Tried 1 time failed in net banking

Finally booked with other card same row and number 5 tickets
Failed all three times same row and seat numbers.
PVR Cinemas customer support has been notified about the posted complaint.
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Any update pls
Still not get any response from PVR
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Resolved thanks
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    G
    GuruR
    from Chennai, Tamil Nadu
    Nov 3, 2021
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    Address: Chennai

    Dear pvr,

    This complaint is from your one of your privilege customer, yesterday Nov 02 I tried to book annathe movie tickets using pvr app in pvr grand gallada pallavaram for Sunday Nov 07 11 35 pm show after selecting seats it went through payment page after successful payment your app shows like tickets booking are cancelled and you taken my amount and I raised complaint about this you didn't responded to that also.

    Please I will attach my transaction photo also resolve the issue and process me the refund soon.

    Name : Guru R
    Number :+91 [protected] /[protected]
    mail id : [protected]@gmail.com
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      Sunilkumarkool
      from Chennai, Tamil Nadu
      Nov 3, 2021
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      Customer care services

      Why PVR is not providing proper customer care number or Email address to contact in Chennai...
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      G
      GuruR
      from Chennai, Tamil Nadu
      Nov 3, 2021
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      Address: Chennai

      I tried to book annathe movie tickets in pvr app but after the transaction pvr get my money and didn't gave me a tickets and I waited for my money till now I didn't receive my money also. I am privilege customer but you doing like this to your customer this kind of problems damaging your reputation all I saw many complaints regarding this, I attached the transaction success image also verify and process refund asap.
      PVR Cinemas customer support has been notified about the posted complaint.
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        K
        kishore.srinishankar
        from CHENNAI, Tamil Nadu
        Nov 2, 2021
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        Address: NO.71, KAMARAJ NAGAR 7TH ST,

        Kindly note, My Name is Kishore Kumar R located at Chennai. I have tried to book ANNAATHE Movie ticket today[protected] @ 6.17PM for movie schedule on 05th Nov 10PM @ S2 - Perambur, but due to technical error in PVR Portal ticket was not booked but the payment got debited at my account for Rs.1, 733.92. This is not yet credited to my account as of now.
        PVR Cinemas customer support has been notified about the posted complaint.
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          G
          GuruR
          from Chennai, Tamil Nadu
          Nov 2, 2021
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          Address: Chennai

          I tried to book annathe movie tickets for Sunday Nov 7 at pvr cinemas grand gallada pallavaram and after the money sent successfully from upi the tickets got cancelled I tried for 2 time and 2 times also the tickets got cancelled after successful transaction. Now i got refund for first transaction and I waited 1 hour I did not get refund or ticket booking confirmation for 2nd transaction.

          Attached the statement of transaction
          It will show you clearly the first 2 transaction i paid for tickets through pvr app but 2 time it cancelled after successful transaction and i got refund only one time.
          Nov 3, 2021
          Complaint marked as Resolved 
          Just deleting this to create new complaint
          PVR Cinemas customer support has been notified about the posted complaint.
          Nov 03, 2021
          Updated by GuruR           This is the transaction done for 4 tickets in pvr app but i didn't get tickets and my money also soon process the refund of my money

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            V
            Vicky681
            Nov 2, 2021
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            Hi Team, I have booked tickets for Annathaa via PVR website. Amount got debited successfully but in PVR website got Error message. i have checked in Booking history no information is there. Please help on this
            PVR Cinemas customer support has been notified about the posted complaint.
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            Mailed to [protected]@pvrcinemas.com with screenshot
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            Iam facing same issue money debited but booking history no information
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              S
              Sivarama Krishnan A
              Nov 2, 2021
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              Address: Chennai

              Tried booking Annatthe tickets in S2 Perambur Chennai today. The amount was debited but the tickets are not booked. Please initiate the refund as soon as possible. Thank you.

              Sivarama Krishnan A
              [protected]
              [protected]@gmail.com
              Amount Debited: Rs 383.48
              Reference NO : IGAMIQSCN1
              PVR Cinemas customer support has been notified about the posted complaint.
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                T
                Tamilselvan280197
                from Chennai, Tamil Nadu
                Nov 2, 2021
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                Mount has been deducted from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been deducted from my account.

                Please help me to get the refund for the amount.

                Date of the incident: 02/11/2021
                Number: [[protected]]
                PVR Cinemas customer support has been notified about the posted complaint.
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                  T
                  Tamilselvan280197
                  from Chennai, Tamil Nadu
                  Nov 2, 2021
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                  Amount has been credited from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been credited from my account.

                  Please help me to get the refund for the amount.

                  Date of the incident: 02/11/2021
                  Number: [protected]
                  Nov 2, 2021
                  Complaint marked as Resolved 
                  wrong context
                  PVR Cinemas customer support has been notified about the posted complaint.
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                  Did you got your refund pvr is not notified my complaint same problem for me also
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                    B
                    Bijit Singh
                    Nov 1, 2021
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                    Address: PVR, Phoenix mall, Kurla(e), Mumbai

                    Booking no WPL6PS9, Your show at Phoenix Kurla @10am yesterday ( Shang –Chi) had a multiple downtime due to technical issues. You guys ruined my Sunday with bad experience. My kid was so excited to watch the movie but due to multiple downtime, he lost his interest too.. I have never experience sometime like this before from a brand like PVR. Extremely dissatisfactory experience
                    PVR Cinemas customer support has been notified about the posted complaint.
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                    No revert yet?, Its already 15 days ??????Kindly refund my money for such bad experience
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                      A
                      [email protected]
                      Oct 29, 2021
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                      This is Ashok
                      Went to PVR Kurla Mumbai for watching kannada movie KOTOGOBBA3 at 04:15 show.

                      My money of Rs 780/-(for 3 tickets) which got deducted during the UPI payment on last Sunday for 04:15 show and was not displaying on your system.As per your team advice tickets was purchased again by paying through debit card of Rs 780 as your team Mr.Avinash Mr.Ripanshu said it (UPI amount)will get revert back and asked to callback after 3 working days . Money did not reversed .kindly check and do the needful.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        M
                        MMA COMPUTER
                        Oct 29, 2021
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                        Address: [email protected]

                        I booked ticket through online on 19.10.2021. but the transaction is declined by server side. I made a complaint.. as a conclusion they said the amount will be refunded within 10 days.. kindly update me
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          S
                          Sony charan
                          Oct 26, 2021
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                          Address: Flat no 601 divya residency Kukatpally hyderabad

                          Hi PVR Team,

                          This is sony I was booked 3 Tickets Movie Nenu leni na prema katha on 10th October of this month Booking I'd CYBE[protected]

                          I was not cancelled the movie
                          The movie was cancelled By PVR team

                          They Said to me movie was cancelled money will refund in your A/C within 24 hr s till now I did not get any refund
                          Even they didn't respond my calls and messages

                          Please slove my issue as early possible

                          Thank you
                          Sony
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            M
                            Maruthu1983
                            from Chennai, Tamil Nadu
                            Oct 21, 2021
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                            Address: No: 1448 TNHB Ayapakkam, Chennai 600077

                            Yesterday night I booked four tickets for doctor movie . 725.48 amount debited but ticket booking confirmation not received. Please take necessary steps to solve this issue and let me whether tickets were booked or not.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              M
                              manigandan2703
                              Oct 19, 2021
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                              Address: Pvr cinemas , SKLS Galaxy mall , Redhills, chennai - 52

                              On oct 9th i booked 7 tickets in pvr app but till now i didnt receive my privilege points. Please resolve this issue. Pvr cinemas
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                V
                                Vikas Vi
                                Oct 19, 2021
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                                Address: Suman pvr gandhinagar gujarat
                                Website: Pvr

                                Not issued ticket and informed me he can not issue ticket because I am the first person to watch movie and no one came hence saying I can not issue for onenperson
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  Manu Vignesh
                                  Oct 14, 2021
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                                  Address: Chennai Anna nagar

                                  I have booked 3 movies and I have not yet received my privilege points it's going to be a month and they don't even have a complaint portal to inform them my registered mobile number is [protected]
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                                    B
                                    Biju Biju
                                    Oct 13, 2021
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                                    Address: Redhills skls

                                    12/10/2021 Yesterday I booked a ticket for doctor but money taken but tickets not issued I need my money plz 🙏help me
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                                      Ashwin Raam
                                      Oct 9, 2021
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                                      Hi, I booked a movie ticket for movie doctor in pvr gold be Bangalore on 9/10/2021 4:10 pm and ended up with bed bugs bite! I would like to raise this complaint! We booked ticket of 7 and two o[censored]s have ended up with bed bug bites!
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