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1.6
Updated: Apr 19, 2026
Complaints 2488
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791
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1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 65

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M
Manik Mahato
Nov 6, 2021
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Address: Bokaro Pvr

Today 2 ticket booking time transaction failed and balance deducated rs499.52
PVR Cinemas customer support has been notified about the posted complaint.
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    A
    Ankit2021
    from Lucknow, Uttar Pradesh
    Nov 6, 2021
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    Address: D-3 Sector H, Govila Dental Consultation, Near Mahalaxmi Sweets, Near Purania Chauraha, Aliganj

    Hello
    Today 5th November I went to see
    Dune movie at 10:20pm Show
    Screen 1, Seat 7, 8, 9
    PVR cinemas Pallazio Mall Lucknow

    I left my left hand leather gloves on the seat while watching the movie.
    Please help me find them
    Contact- [protected]
    PVR Cinemas customer support has been notified about the posted complaint.
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      L
      Lawaz Islam
      Nov 5, 2021
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      Address: 164/1 Maniktala Main Road, Eastern Metropolitan Bypass, Kolkata, West Bengal

      I was watching the eternals show today from 3:30 pm, 5th November 2021. I had my left EarPods on my ear then suddenly i see that it is missing. If you could try to find it, it would be very helpful. I will be much thankful and blessed
      Thank you again.
      PVR Cinemas customer support has been notified about the posted complaint.
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        K
        Krishnakathare
        from Dharwad, Karnataka
        Nov 5, 2021
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        Hello I m krishna from Hubli in Hubli pvr cinemas eternals movie is released only in English in hindi it is not released
        Why? In hindi movie is released everywhere only in Hubli pvr cinemas it is not released please I request you to release the movie in hindi or please reply back
        PVR Cinemas customer support has been notified about the posted complaint.
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          D
          Dhawal Sawant
          Nov 5, 2021
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          Address: Raipur city center

          Movie show 10:20 doors not open till 10:22 public having no social distance outside screen 2 ...very poor... During such pandemic times..
          PVR Cinemas customer support has been notified about the posted complaint.
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            H
            Hie47
            Nov 5, 2021
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            I can't find a feature to cancel my pvr ticket.

            I booked a ticket on 3rd Nov 2021 through PVR cinemas Android app but I don't find a way to cancel my ticket in pvr app or pvr website as per google suggestions.
            PVR Cinemas customer support has been notified about the posted complaint.
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              S
              Sasanka Kosuru
              Nov 4, 2021
              Resolved
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              Resolved

              I made an online booking via the PVR Cinemas app on November 3rd, 2020, and the payment was withdrawn from my account for Rs. 477.72/-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their website.

              I tried calling their customer care number ([protected]) for a refund, but received no response.
              Nov 4, 2021
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Nov 04, 2021
              Updated by Sasanka Kosuru               Movie : Eternal (3D)
              Theatre : PVR Icon, Hitech, Madhapur, Hyderabad
              Date of booking : 3rd Nov
              Movie date : 5th Nov
              View replies
              I made an online booking via the PVR Cinemas app on October 28, 2021, and the payment was withdrawn from my account for Rs.324.12 /-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their website.

              I tried calling their customer care number ([protected]) for a refund, but received no response.
              Reply
              Please refund my money
              Reply
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                S
                suresh.kumar18981
                Nov 3, 2021
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                Hi PVR team,

                Kindly check and reverse the payment for 3times tried to book last stage transaction failed message from your site but cash paid not yet returned.

                Movie : Annaatthe
                Theatre : Ampa mall, Nelson manickam road, Chennai,
                Date of booking : 2nd Nov
                Movie date : 6th November

                Tried 2 times failed in credit card
                Tried 1 time failed in net banking

                Finally booked with other card same row and number 5 tickets
                Failed all three times same row and seat numbers.
                PVR Cinemas customer support has been notified about the posted complaint.
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                Any update pls
                Still not get any response from PVR
                Reply
                Resolved thanks
                Reply
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                  G
                  GuruR
                  from Chennai, Tamil Nadu
                  Nov 3, 2021
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                  Address: Chennai

                  Dear pvr,

                  This complaint is from your one of your privilege customer, yesterday Nov 02 I tried to book annathe movie tickets using pvr app in pvr grand gallada pallavaram for Sunday Nov 07 11 35 pm show after selecting seats it went through payment page after successful payment your app shows like tickets booking are cancelled and you taken my amount and I raised complaint about this you didn't responded to that also.

                  Please I will attach my transaction photo also resolve the issue and process me the refund soon.

                  Name : Guru R
                  Number :+91 [protected] /[protected]
                  mail id : [protected]@gmail.com
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    S
                    Sunilkumarkool
                    from Chennai, Tamil Nadu
                    Nov 3, 2021
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                    Customer care services

                    Why PVR is not providing proper customer care number or Email address to contact in Chennai...
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                    G
                    GuruR
                    from Chennai, Tamil Nadu
                    Nov 3, 2021
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                    Address: Chennai

                    I tried to book annathe movie tickets in pvr app but after the transaction pvr get my money and didn't gave me a tickets and I waited for my money till now I didn't receive my money also. I am privilege customer but you doing like this to your customer this kind of problems damaging your reputation all I saw many complaints regarding this, I attached the transaction success image also verify and process refund asap.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      K
                      kishore.srinishankar
                      from CHENNAI, Tamil Nadu
                      Nov 2, 2021
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                      Address: NO.71, KAMARAJ NAGAR 7TH ST,

                      Kindly note, My Name is Kishore Kumar R located at Chennai. I have tried to book ANNAATHE Movie ticket today[protected] @ 6.17PM for movie schedule on 05th Nov 10PM @ S2 - Perambur, but due to technical error in PVR Portal ticket was not booked but the payment got debited at my account for Rs.1, 733.92. This is not yet credited to my account as of now.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        G
                        GuruR
                        from Chennai, Tamil Nadu
                        Nov 2, 2021
                        Resolved
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                        Resolved

                        Address: Chennai

                        I tried to book annathe movie tickets for Sunday Nov 7 at pvr cinemas grand gallada pallavaram and after the money sent successfully from upi the tickets got cancelled I tried for 2 time and 2 times also the tickets got cancelled after successful transaction. Now i got refund for first transaction and I waited 1 hour I did not get refund or ticket booking confirmation for 2nd transaction.

                        Attached the statement of transaction
                        It will show you clearly the first 2 transaction i paid for tickets through pvr app but 2 time it cancelled after successful transaction and i got refund only one time.
                        Nov 3, 2021
                        Complaint marked as Resolved 
                        Just deleting this to create new complaint
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Nov 03, 2021
                        Updated by GuruR                         This is the transaction done for 4 tickets in pvr app but i didn't get tickets and my money also soon process the refund of my money

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                          V
                          Vicky681
                          Nov 2, 2021
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                          Hi Team, I have booked tickets for Annathaa via PVR website. Amount got debited successfully but in PVR website got Error message. i have checked in Booking history no information is there. Please help on this
                          PVR Cinemas customer support has been notified about the posted complaint.
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                          Mailed to [protected]@pvrcinemas.com with screenshot
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                          Iam facing same issue money debited but booking history no information
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                            S
                            Sivarama Krishnan A
                            Nov 2, 2021
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                            Address: Chennai

                            Tried booking Annatthe tickets in S2 Perambur Chennai today. The amount was debited but the tickets are not booked. Please initiate the refund as soon as possible. Thank you.

                            Sivarama Krishnan A
                            [protected]
                            [protected]@gmail.com
                            Amount Debited: Rs 383.48
                            Reference NO : IGAMIQSCN1
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              T
                              Tamilselvan280197
                              from Chennai, Tamil Nadu
                              Nov 2, 2021
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                              Mount has been deducted from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been deducted from my account.

                              Please help me to get the refund for the amount.

                              Date of the incident: 02/11/2021
                              Number: [[protected]]
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                T
                                Tamilselvan280197
                                from Chennai, Tamil Nadu
                                Nov 2, 2021
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                                Resolved

                                Amount has been credited from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been credited from my account.

                                Please help me to get the refund for the amount.

                                Date of the incident: 02/11/2021
                                Number: [protected]
                                Nov 2, 2021
                                Complaint marked as Resolved 
                                wrong context
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                Did you got your refund pvr is not notified my complaint same problem for me also
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                                  B
                                  Bijit Singh
                                  Nov 1, 2021
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                                  Address: PVR, Phoenix mall, Kurla(e), Mumbai

                                  Booking no WPL6PS9, Your show at Phoenix Kurla @10am yesterday ( Shang –Chi) had a multiple downtime due to technical issues. You guys ruined my Sunday with bad experience. My kid was so excited to watch the movie but due to multiple downtime, he lost his interest too.. I have never experience sometime like this before from a brand like PVR. Extremely dissatisfactory experience
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                  No revert yet?, Its already 15 days ??????Kindly refund my money for such bad experience
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                                    A
                                    [email protected]
                                    Oct 29, 2021
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                                    This is Ashok
                                    Went to PVR Kurla Mumbai for watching kannada movie KOTOGOBBA3 at 04:15 show.

                                    My money of Rs 780/-(for 3 tickets) which got deducted during the UPI payment on last Sunday for 04:15 show and was not displaying on your system.As per your team advice tickets was purchased again by paying through debit card of Rs 780 as your team Mr.Avinash Mr.Ripanshu said it (UPI amount)will get revert back and asked to callback after 3 working days . Money did not reversed .kindly check and do the needful.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      M
                                      MMA COMPUTER
                                      Oct 29, 2021
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                                      Address: [email protected]

                                      I booked ticket through online on 19.10.2021. but the transaction is declined by server side. I made a complaint.. as a conclusion they said the amount will be refunded within 10 days.. kindly update me
                                      PVR Cinemas customer support has been notified about the posted complaint.
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