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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Apr 19, 2026
Complaints 2488
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1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 67

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S
Siddhant Saran
Sep 10, 2021
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I was showing i could recieve 50 Pvr privelege points on booking tickets with pvr app, after the theatres reopened in Gurgaon. But after booking no privelege points were credited to my account. That's not fair what you guys are promising just to increase traffic on your app. I need those 50 PVR points in my account which i was promised
PVR Cinemas customer support has been notified about the posted complaint.
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    Amansagar9455
    Sep 6, 2021
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    Address: Sahu lucknow audi 1

    I tHink one worker in the theatre had taken that but he refused to give me
    PVR Cinemas customer support has been notified about the posted complaint.
    Sep 06, 2021
    Updated by Amansagar9455     I need my my earphone back
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      V
      Varun101010
      Sep 5, 2021
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      Address: PVR cinemas , Cosmo mall , zirakpur

      The food experience was the worst with unprofessional staff .. not knowing about their stock
      Food items were displayed but majority of things were not available .
      If we are watching a movie make sure to stock all the items as per requirements . They are taking so high money but Food facilities are not available
      PVR Cinemas customer support has been notified about the posted complaint.
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        H
        Harkeet
        Sep 4, 2021
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        Address: Jalandhar

        I think this is against customer choice to give them food vaucher even if they dont want and adding that price to ticket .i had my worst customer experience .there is no customer choice asked to remove vaucher from ticket but agent went on saying its compulsary .As if there is no choice for me .So much embarrassing and humailating it is .like we need to argue for our own money .I didnt check what she was booking and when she completed she just told that it has a 300 rs vaucher included .I was like i didnt ask for it and even i am not here to eat . Forced upsell .worst experience never gona visit PVR again in my lifePVR (jalandhar)
        PVR Cinemas customer support has been notified about the posted complaint.
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          Rahulpal1309
          Sep 3, 2021
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          Address: Indore

          Today, i watched shang chi movie in PVR cinemas at treasure island, indore.
          It's a very terrible experience. In first half of movie get blurred. Cut some part of movie for interval. I think it is the worst experience of mine at pvr.
          PVR Cinemas customer support has been notified about the posted complaint.
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            S
            Sujal345
            Aug 31, 2021
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            Address: Pvr city panipat

            They had taken my 600 rupees through paytm and did not given tickets to us and saying your successful payment of paytm will come back after a week
            PVR Cinemas customer support has been notified about the posted complaint.
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              R
              R.P. Naren
              Aug 30, 2021
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              Amount was debited but confirmation was not received. When do i get a refund? How long would it take?
              PVR Cinemas customer support has been notified about the posted complaint.
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                rsnfeb
                Aug 28, 2021
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                Address: 850 Block A Laketown kolkata 70008o

                I am coming for watching movies in pvr dimand plaza jessore road kolkata, when i ask for ticket in counter the counter staff has asked Rs 70 extra for ticket. When t asked him that why you are asking extra Rupees then he replied me that popcorn is mandatory with ticket. I request him to provide ticket only then he refused. He advice me to book ticket online but he is not ready to give ticket. my Rs 70 is going totally wasted.
                So i request you please resolve my issue for return back my Rs 70.

                Thanking you
                Ravi kumar singh
                [protected]
                PVR Cinemas customer support has been notified about the posted complaint.
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                  S
                  [email protected]
                  Aug 25, 2021
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                  Had ordered for 2 plates of Mixed Chaat.

                  Was served tasteless 95% Aloo as mixed chaat

                  Did not expect such poor quality and cheating tendency from a reputed food court at PVR cinemas on 5th floor, Diamond Plaza, Jessore Road, Kolkata
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    S
                    Shammy Choudhary
                    Aug 23, 2021
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                    I'm currently watching The Conjuring part 3 at Elante mall Chandigarh (in 4dx). I'm not able to see anything due to pathetic screen quality. Its super dull I'm sharing a photograph to make it more clear. I wasted my money on you guys.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      C
                      Cozydrv1
                      Aug 22, 2021
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                      Address: Bhopal

                      I hqd orderd 2 plate samosa
                      Which they called frozen samosa
                      Which they bake n gives to costumers
                      Today i got unbaked samosa from PVR
                      AURA MALL BHOPAL
                      Negligence of DUTY
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        S
                        Shubhosmita Mandal
                        Aug 19, 2021
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                        Address: Pvr,pacific mall,sec21,dwarka,new delhi

                        Ticket asked for tomorrow but the counter boy gave today's ticket.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          V
                          Vijendra Pratap Prajapati
                          Aug 11, 2021
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                          Address: Pvr silver arch Ludhiana

                          Miss behavior and rude naturr, demonding extra money of ticket
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            Sammy Sher Gill
                            Aug 10, 2021
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                            Address: Chandigarh

                            We do not wish to donate to being human company while purchased ticket but pvr making it compulsory while buying ticket online.It is against customer rights. I urge kindly stop this scam

                            Suraj
                            [protected]
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              Z
                              zzkkll
                              Aug 8, 2021
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                              Address: musharabag ,malakpet

                              Yesturday i have went to watch the movie at PVR Near mushrambag, malakpet, in interval i have gone to order and i have scanned the QR code and i have done the payment at same time there is a recpt coming from etc machine is timed out, and from my end the amount has been deducted and pain successfully . I have raised a complain at paytm support they gave the confirmation that i have paid succusfully no problem and now i am rasing a complain regarding refund and even i have done gpay to manager also
                              his name is tushar, i request you i[censored] have received the double amount plz refund my money plz dont spoil the pvr privilage
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                S
                                Supaseeni
                                Aug 5, 2021
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                                Address: Jalakandapuram

                                Enaku vijay movie rompa putikum chinima Entertainment
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                                  L
                                  Lost Sailor
                                  Apr 16, 2021
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                                  Pvr mani square gave us an evidence of extremely poor hospitality, unpolished behavior and gross breach of basic etiquette.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    S
                                    Shanmuga0123456
                                    Apr 10, 2021
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                                    Booked a ticket after unlocking privilege...but still didn’t receive any points or free popcorn voucher
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      Dileep. A
                                      Apr 5, 2021
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                                      Address: Dwarka sector 14

                                      I had booked two tickets on Sunday (04.04.2021) through online .

                                      show time 6:30pm at PVR VEGAS Dwarka sector 14, Movie name ONE .
                                      Once i reached PVR they are not received any order confirmation, i also not received any ticket details from PVR regarding this, But cash around 400 had debited from my account . I have shown my cash debited message also they not accepted .

                                      When can i get My refund

                                      Dileep
                                      [protected]
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        V
                                        Varsha131195
                                        Apr 3, 2021
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                                        I am enrolled my number and also purchasing ticket from there for a free popcorn but i didn't received any message of free popcorn
                                        PVR Cinemas customer support has been notified about the posted complaint.
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