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PVR Cinemas Complaints & Reviews

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1.6
Updated: Apr 19, 2026
Complaints 2488
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791
Unresolved
1697
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PVR Cinemas reviews & complaints page 68

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N
[email protected]
from Udaipur, Rajasthan
Nov 8, 2021
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I've visited PVR Cinema Udaipur on Nov 07, 2021. In the intermission, my kids went to purchase Nachos and Popcorns, but they added a cold drink as well to the bill and did not hand over the same to kids. ( although they never requested the cold drink).
PVR Cinemas customer support has been notified about the posted complaint.
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    Shrupeja
    from Haldwani, Uttarakhand
    Nov 8, 2021
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    Address: Kolhapur

    I visited a pvr 06 October
    In the theatre screen slight spot straight line in the theatre screen @ PVR CINEMA KOLHAPUR AUDI 3
    Kindly repair the theatre screen

    It's distract the concentration in the movie

    Reply me ASAP
    PVR Cinemas customer support has been notified about the posted complaint.
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      D
      Dibya jyoti pathak
      Nov 7, 2021
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      Address: Guwahati Assam

      I went on a movie on 5/11/2021 in the Pvr cinema in city centre guwahati and I brought food items worth Rs.1258 and at first I tried paying in the upi payment they told me that the payment didn't went through then I tried again then the same way then again the amount the deducted but didn't went throught. Then I wanted to meet the manager he told me the amount will be credited in two days but yet the amount is still not credited and I lost Rs.2516 without no fault of mine .
      PVR Cinemas customer support has been notified about the posted complaint.
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        K
        Kanishka Kapoor
        Nov 7, 2021
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        I purchased a PVR GiFT card from PVR Cosmo Mall, Zirakpur. I was told that I will receive a message for the purchase of card and the tickets with the login details. I haven't received any such message and am not able to book the tickets using this gift card.
        PVR Cinemas customer support has been notified about the posted complaint.
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          A
          Amit Darad
          Nov 7, 2021
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          Address: Ranchi
          Website: No

          Dear pvr representative
          I Amit Ranjan I was purchased 3 classic tickets from pvr ranchi counter, miss priyanka kumari is your representative at counter she miss guide us, give wrong information about seat abilities we are 3 persons, she allotted in different seat and I done want to buy popcorn 🍿but she forced for buying this.
          Therefore I request to you please take necessary action against her son that she can't repeat the same.
          Best Regards
          PVR Cinemas customer support has been notified about the posted complaint.
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            A
            Ambeth Irudhayaraj
            Nov 7, 2021
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            Address: Chennai

            Water cans are hidden in theatres to insist customers to buy water bottles in sales counter. Food counter service was too slow to serve customers. In 15 to 20 minutes one staff was attending only 4 persons in interval time.
            PVR always do not care about people time management. PVR doesn't even consider to respect people.
            PVR Cinemas customer support has been notified about the posted complaint.
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              M
              Manik Mahato
              Nov 6, 2021
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              Address: Bokaro Pvr

              Today 2 ticket booking time transaction failed and balance deducated rs499.52
              PVR Cinemas customer support has been notified about the posted complaint.
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                A
                Ankit2021
                from Lucknow, Uttar Pradesh
                Nov 6, 2021
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                Address: D-3 Sector H, Govila Dental Consultation, Near Mahalaxmi Sweets, Near Purania Chauraha, Aliganj

                Hello
                Today 5th November I went to see
                Dune movie at 10:20pm Show
                Screen 1, Seat 7, 8, 9
                PVR cinemas Pallazio Mall Lucknow

                I left my left hand leather gloves on the seat while watching the movie.
                Please help me find them
                Contact- [protected]
                PVR Cinemas customer support has been notified about the posted complaint.
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                  L
                  Lawaz Islam
                  Nov 5, 2021
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                  Address: 164/1 Maniktala Main Road, Eastern Metropolitan Bypass, Kolkata, West Bengal

                  I was watching the eternals show today from 3:30 pm, 5th November 2021. I had my left EarPods on my ear then suddenly i see that it is missing. If you could try to find it, it would be very helpful. I will be much thankful and blessed
                  Thank you again.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    K
                    Krishnakathare
                    from Dharwad, Karnataka
                    Nov 5, 2021
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                    Hello I m krishna from Hubli in Hubli pvr cinemas eternals movie is released only in English in hindi it is not released
                    Why? In hindi movie is released everywhere only in Hubli pvr cinemas it is not released please I request you to release the movie in hindi or please reply back
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      D
                      Dhawal Sawant
                      Nov 5, 2021
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                      Address: Raipur city center

                      Movie show 10:20 doors not open till 10:22 public having no social distance outside screen 2 ...very poor... During such pandemic times..
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        H
                        Hie47
                        Nov 5, 2021
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                        I can't find a feature to cancel my pvr ticket.

                        I booked a ticket on 3rd Nov 2021 through PVR cinemas Android app but I don't find a way to cancel my ticket in pvr app or pvr website as per google suggestions.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          S
                          Sasanka Kosuru
                          Nov 4, 2021
                          Resolved
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                          Resolved

                          I made an online booking via the PVR Cinemas app on November 3rd, 2020, and the payment was withdrawn from my account for Rs. 477.72/-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their website.

                          I tried calling their customer care number ([protected]) for a refund, but received no response.
                          Nov 4, 2021
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Nov 04, 2021
                          Updated by Sasanka Kosuru                           Movie : Eternal (3D)
                          Theatre : PVR Icon, Hitech, Madhapur, Hyderabad
                          Date of booking : 3rd Nov
                          Movie date : 5th Nov
                          View replies
                          I made an online booking via the PVR Cinemas app on October 28, 2021, and the payment was withdrawn from my account for Rs.324.12 /-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their website.

                          I tried calling their customer care number ([protected]) for a refund, but received no response.
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                          Please refund my money
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                            S
                            suresh.kumar18981
                            Nov 3, 2021
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                            Hi PVR team,

                            Kindly check and reverse the payment for 3times tried to book last stage transaction failed message from your site but cash paid not yet returned.

                            Movie : Annaatthe
                            Theatre : Ampa mall, Nelson manickam road, Chennai,
                            Date of booking : 2nd Nov
                            Movie date : 6th November

                            Tried 2 times failed in credit card
                            Tried 1 time failed in net banking

                            Finally booked with other card same row and number 5 tickets
                            Failed all three times same row and seat numbers.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                            Any update pls
                            Still not get any response from PVR
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                            Resolved thanks
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                              G
                              GuruR
                              from Chennai, Tamil Nadu
                              Nov 3, 2021
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                              Address: Chennai

                              Dear pvr,

                              This complaint is from your one of your privilege customer, yesterday Nov 02 I tried to book annathe movie tickets using pvr app in pvr grand gallada pallavaram for Sunday Nov 07 11 35 pm show after selecting seats it went through payment page after successful payment your app shows like tickets booking are cancelled and you taken my amount and I raised complaint about this you didn't responded to that also.

                              Please I will attach my transaction photo also resolve the issue and process me the refund soon.

                              Name : Guru R
                              Number :+91 [protected] /[protected]
                              mail id : [protected]@gmail.com
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                G
                                GuruR
                                from Chennai, Tamil Nadu
                                Nov 3, 2021
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                                Address: Chennai

                                I tried to book annathe movie tickets in pvr app but after the transaction pvr get my money and didn't gave me a tickets and I waited for my money till now I didn't receive my money also. I am privilege customer but you doing like this to your customer this kind of problems damaging your reputation all I saw many complaints regarding this, I attached the transaction success image also verify and process refund asap.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  K
                                  kishore.srinishankar
                                  from CHENNAI, Tamil Nadu
                                  Nov 2, 2021
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                                  Address: NO.71, KAMARAJ NAGAR 7TH ST,

                                  Kindly note, My Name is Kishore Kumar R located at Chennai. I have tried to book ANNAATHE Movie ticket today[protected] @ 6.17PM for movie schedule on 05th Nov 10PM @ S2 - Perambur, but due to technical error in PVR Portal ticket was not booked but the payment got debited at my account for Rs.1, 733.92. This is not yet credited to my account as of now.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    G
                                    GuruR
                                    from Chennai, Tamil Nadu
                                    Nov 2, 2021
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                                    Resolved

                                    Address: Chennai

                                    I tried to book annathe movie tickets for Sunday Nov 7 at pvr cinemas grand gallada pallavaram and after the money sent successfully from upi the tickets got cancelled I tried for 2 time and 2 times also the tickets got cancelled after successful transaction. Now i got refund for first transaction and I waited 1 hour I did not get refund or ticket booking confirmation for 2nd transaction.

                                    Attached the statement of transaction
                                    It will show you clearly the first 2 transaction i paid for tickets through pvr app but 2 time it cancelled after successful transaction and i got refund only one time.
                                    Nov 3, 2021
                                    Complaint marked as Resolved 
                                    Just deleting this to create new complaint
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Nov 03, 2021
                                    Updated by GuruR                                     This is the transaction done for 4 tickets in pvr app but i didn't get tickets and my money also soon process the refund of my money

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                                      V
                                      Vicky681
                                      Nov 2, 2021
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                                      Hi Team, I have booked tickets for Annathaa via PVR website. Amount got debited successfully but in PVR website got Error message. i have checked in Booking history no information is there. Please help on this
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                      Mailed to [protected]@pvrcinemas.com with screenshot
                                      Reply
                                      Iam facing same issue money debited but booking history no information
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                                        S
                                        Sivarama Krishnan A
                                        Nov 2, 2021
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                                        Address: Chennai

                                        Tried booking Annatthe tickets in S2 Perambur Chennai today. The amount was debited but the tickets are not booked. Please initiate the refund as soon as possible. Thank you.

                                        Sivarama Krishnan A
                                        [protected]
                                        [protected]@gmail.com
                                        Amount Debited: Rs 383.48
                                        Reference NO : IGAMIQSCN1
                                        PVR Cinemas customer support has been notified about the posted complaint.
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