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PVR Cinemas reviews & complaints page 71

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C
concerned_citizen27
Jan 4, 2020
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Address: Lulu Mall, Oberon Mall, Ernakulam, Kerala, 682301

Hi,

Why is pvr cinemas food and beverages so highly priced? It's mostly always double the price of the tickets. Are they even allowed to over price this way without having to answer to anyone? They can't say it's high quality products, because let's face it, it's no different from other places food quality wise. (Some places are much better) how can there be a solution to this?
PVR Cinemas customer support has been notified about the posted complaint.
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Today m going to watch movie in pvr silver arc a staaf girl has never sense how to treat with the costmer she speaks very rudaly and take extra money from me i dont know her name but she is very rude nd forcfully given me chocltes kindly work on this
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Time of the movie printed on.my ticket was 10AM. The movie started at 10:50. Is this a kind of joke or what. Do you guys have value of someone's time..really a careless attitude
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    S
    Sahang
    Jan 4, 2020
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    My mibile no -[protected]

    I has been book 7 (5 adults tickets and 2 chield tikets) cinema tikets for forzen ii on 22/12/2019 (Booked date 25/12/2019) through pvr app, and payement of rs.4, 000/= deducted from my credit card. But booking not done as per pvr app. After that i has been booked another tikets.
    Pls refurned my rs.4, 000/=

    Sahan gallage
    [protected]
    [protected]@gmail.com
    PVR Cinemas customer support has been notified about the posted complaint.
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    Please sir refund my amount 463rs

    bhushan kakul
    [protected]
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      D
      Darshana Gurjar
      Jan 3, 2020
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      Address: Sukhraj Appartment , Parijat nagar , Nasik, Nashik, Maharashtra, 422007

      I have booked tickets on 2/01/2020
      And received the reward points rps 14 the total was 36 points but today i again booked tickets for the movie gurge and have not recieved any rewards point and the points which i had yesterday suddenly disappeared. The manager of pvr abused me very badly. And had rasised his voice very high. His name is pankaj rokade. He works at pvr, city centre mall, nashik.
      Maharastra. 422007
      PVR Cinemas customer support has been notified about the posted complaint.
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      The cost of popcorn and Pepsi is insanely high. Currently, the cost of pepsi 500mL is Rs.269. While the MRP of the product sold in stores for the same is Rs. 50. Wonderning what is added in this as the cost is so sky rocketting. The consumer department should enforce some regulation against such insane prices.
      Reply
      Basically, U're Charginng 400 for 540 ml Cold Drink. Why ?!!
      Secondlly, Brief about that food voucher worth 150each.. we were told tht it includes a meal .. not a discount .since it stated ( Hunger Strike Combo )
      Reply
      I have booked my show in pvr cinemas in redhills two tickets which is totally coast of 151.91rs the money was debited but the tickets was not issued I already call the customer service and they said 7-8 Working days the money will be in u r account but yet no response from the management side so kindly see the issue and give back the amount .
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        V
        Vasudeva N S
        Jan 3, 2020
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        Address: Dakshina Kannada, Karnataka, 575002

        In pvr mangalore i just booked tickets for avane shrimannaraya kannada movie.. Which should begin at 10:00am now it's 10:25.. Still showing advertisement...
        We didn't came to watch advertisement...
        It's very irritating to people who maintain perfect timings...
        I just simply sat nearly half an hour simply watching unnecessary advertisement..
        I didn't paid half an hour advertisement
        PVR Cinemas customer support has been notified about the posted complaint.
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          S
          Samrat_Dutta_Silchar
          from Bengaluru, Karnataka
          Dec 29, 2019
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          charged extra for 3d glasses

          Address: 560037

          We went to watch 'spies in disguise 3d' in pvr cinemas, soul space arean, bangalore. After the cashier handed us the receipt we saw there were two receipt. One was for movie ticket. The other was for 3d glass. We initially thought that it would be refundable or we would be able to take it back home. After the movie got over, we were told that we have to return it and we wont get any refund. We wrote a mail to pvr and they said that it is...
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          Shamasree Ghosh
          from Hyderabad, Telangana
          Dec 28, 2019
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          why laptops are not allowed inside "pvr" theatre

          Address: Tata Institute of Fundamental Research-Hyderabad (TCIS), 36/P Gopanpally village, serilingampally mandal, Hyderabad, Andhra Pradesh, 500107

          I was very unhappy with the service i received at pvr irrum manzil. Just want to know why laptops are not allowed inside movie theatre and telling it as highly imflammable is ridiculous. Not all people come to theatre from home all decked up. People do come from office carrying their laptops as well. And what is the guarantee my laptop will be safe and handled with care at luggage counter.
          Apart from this there is no proper direction...
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          Y
          Yogesh Salunkhe123456789
          from Mumbai, Maharashtra
          Dec 27, 2019
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          Address: 6th & 7th Floor,, Sky One Tower, Kalyani Nagar, Pune, Maharashtra, 411006

          I'm watching frequent movies with pvr but frustrated with lot off ads before movie start and during interval.
          Last night i saw dabang3 at pvr inorbit pune and movie start time was 11:00 pm and movie start at 11.29. And this is happening for all shows.
          What nonsense is this, please cut down ads or atleast start movie on time.
          I know pvr is making money with ad and trailers but its not right way to waste people time while showing ads, please take preventive action.
          PVR Cinemas customer support has been notified about the posted complaint.
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            A
            ashtekargr
            from Chennai, Tamil Nadu
            Dec 26, 2019
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            Address: Pune, Maharashtra, 411001

            Pvr at kumar pacific mall pune charging high on popcorn 190to220rs & samosa and tea. When we want to carry outside dry snacks they stopped us at entrance due to which we lost first 20-30 minutes of movie. They allowed only when we submitted bag in lockers.
            My family got very disgusting treatment. Customer don't have any rights, we were very unhappy
            PVR Cinemas customer support has been notified about the posted complaint.
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              S
              saritha p
              from Chennai, Tamil Nadu
              Dec 23, 2019
              Mar 19, 2024
              This thread was updated on Mar 19, 2024
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              Address: Pvr ampa Skywalk, 600029

              I booked 15 tickets last tuesday 17/12/19 thro online for jumanji 2 tamil @ pvr skywalk for moms & school kids for holidays. I booked 10 & 5 tickets as max 10 can be booked thro online in 1 shot. But to my surprise 5 tickets got booked & 10 dnt stating wrong credential. When checked with pvr they asked to contact the bank. So i had to cancel the other 5 tickets too. But to my surprise they said they refund only 75% of the bill & that too 7- 8 working days. Really unfair. When i told already 3800 struck with iob & 1800 with u. How ll i book again. They said i had to spend again & book which i felt was not fair. I told them to atleast rebook the cancelled tickets atleast. But they denied for it. Till date i dnt receive my refund amount.in customer service pathetic response from them. I m a regular customer but they don't value it. They r just keen on money.
              PVR Cinemas customer support has been notified about the posted complaint.
              Dec 23, 2019
              Updated by saritha p               I booked 15 tickets last Tuesday 17/12/19 thro online for Jumanji 2 tamil @ pvr Skywalk for Moms & school kids for Holidays. I booked 10 & 5 tickets as max 10 can be booked thro online in 1 shot. But to my surprise 5 tickets got booked & 10 dnt stating wrong credential. When checked with pvr they asked to contact the bank. So I had to cancel the other 5 tickets too. But to my surprise they said they refund only 75% of the bill & that too 7- 8 working days. Really unfair. When I told already 3800 struck with IOB & 1800 with u. How ll I book again. They said I had to spend again & book which I felt was not fair. I told them to atleast rebook the cancelled tickets atleast. But they denied for it. Till date I dnt receive my refund amount. In customer service pathetic response from them. I m a regular customer but they don't value it. They r just keen on money.

              Dec 26, 2019
              Updated by saritha p               Still refund not received. What u people r doing with our money. Already u r taking 25% as cancellation charges apart from that 7 to 8 days for refund. Is that not enough.
              Dec 27, 2019
              Updated by saritha p               What is the status. When ll I get my refund. What for this complaint website is for when there is no response
              View replies
              Did you got your refund after that because I'm also yet to receive my refund for cancelling ticket at pvr cinemas chennai
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                I
                Itsme_Dhanamjay
                from Hyderabad, Telangana
                Dec 22, 2019
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                Address: pvr mall near hitech city metro station, 500081

                Im just shocked to buy a veg puff in pvr icon hitech madhapur mall. They selling highrate in interval food items a small veg puff cost is 120 its too high a normal vegpuff in outside is 30rs but in mall its cost is 120rs its not fair. Its unfair a vegpuff is normal item we can see any where & buy easiley but this item also 120 its bad if its rare item we can sell it to 120rs but its local product we can made it with low cost this is my complaint. This is shocking news they pay cgst&sgst also 2.86rs to state & central
                PVR Cinemas customer support has been notified about the posted complaint.
                Dec 27, 2019
                Updated by Itsme_Dhanamjay                 what prices are they maintained i dont know
                View replies
                PVR cinema Milap not allowing food (idli and vada) inside hall despite Maharashtra court ruling. Duty manager guru. I am raising formal complaint. Date. December 22 2019. Show time 7.30. Audi 2. Search not 13 14. My name Sachin Doshi.
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                  K
                  Karan Budhraja
                  from Shrigonda, Maharashtra
                  Dec 22, 2019
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                  Address: premsagar niwas killa road mahal nagpur, Nagpur, Maharashtra, 440002

                  I m in the theater with 2 below 10 years and they have taken popcorn and they are unable to finish that. I asked for empty container with paying the charges but they replied rudely that we can't provide. Pls purchase full again of rs 250/- full.
                  And they are behaving so rude. That i have came without tickets.
                  And charges are too high. They don't know how to talk to customer
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    H
                    Harshini Chinni
                    from Hyderabad, Telangana
                    Dec 20, 2019
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                    Address: 8-3-966/1B,venkata padma ladies hostel,nagarjunanagar colony,yellareddy guda,Hyderabad, 500073

                    I have booked my tickets in pvr app money was debited but tickets are not confirmed. I raised complaint to pvr but still no response is there & money has not come still. I had booked my tickets on 7th of december still money has not credited. I paid through phone pay there are saying that money has sent. So please resolve my problem as soon as possible.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      M
                      Memorial Vlogs
                      from Hoshiarpur, Punjab
                      Dec 16, 2019
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                      Address: Silver arc mall PVR cinemas near Bharat Nagar Ludhiana

                      I visited in pvr cinemas silver arc mal ludhiana... But the ticket not give me because... The ticket man say... U will ticket with combo.. So i call pvr coustmer care... And the coustmer say to call with ticket man but the ticket man not call with coustmer so i unable to give me ticket please help me the ticket man behave very bad not listen coustmer pvr and coustmer service please help
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        P
                        Pushkar Panchakshari
                        from Yaval, Maharashtra
                        Dec 15, 2019
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                        Address: College Road, Nashik, Maharashtra, 422007

                        Ms. Leena lahange is a who check the tickets and do the security check for female... On 15th december 2019 we had a very bad experience of the said employee... She is very rude and arrogant.. She has no sense to communicate with ladies at all..
                        Please look into the matter and do the needful..
                        Please feel free to call on below number if any clarification.

                        Pushkar - [protected]
                        Location - pvr cinemas - college road, nashik
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          DC Ops
                          from Mumbai, Maharashtra
                          Dec 15, 2019
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                          Address: Mira road, 400064

                          I had booked a show at pvr milap on 5.20 however show was started on 5.40. All the time they were showing adds to us there should be some guidelines to this.
                          Also we buy food from here that is also they are not serving properly
                          I asked for caramel and cheese popcorn however they have not given me a caramel popcorn. I have already confirmed to them but they said i have already given
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            A
                            Ankithakur47
                            from Hyderabad, Telangana
                            Dec 15, 2019
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                            pvr cinemas in hyderabad not allowed us to bring your own food/drinks

                            Address: PVR, Madhapur, Hyderabad, Andhra Pradesh, 500081

                            Hi,
                            It's been more than a year to me in hyderabad. We all are facing this issue of not carrying our own food/drinks inside movie cinema hall. Last week i saw one article mentioning that we can register a complaint against cinema of they do so. Yesterday when i went with my wife to pvr, madhapur hyderabad. They did not allow us to carry our juice. Also they clearly mentioned at the entrance that "outside food/drinks are not allowed"....
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                            shailesh1234
                            Dec 14, 2019
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                            Address: Magadi Main Rd, next to Prasanna Theatre, Cholourpalya, Bengaluru, Karnataka 560023, India, 560023

                            I was trying to book a ticket on the machine in which mosambee app is present, 4 times transaction failed occurred on the screen no ticket has been booked, but amount has been deducted from the bank account.

                            Requested to cinema authority to refund the amount, reply from them "no we can't help".

                            Need to take serious action on this issue many of the consumer suffer from this kind of issue.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                            Govt and supreme court has order that we can take outside food in theaters and mutiplex s. But in PVR panjagutta they stop and harass people from taking and having there food.
                            They gave token writing (food) after keeping our food at there desk
                            This is ridiculous and they should be punished
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                              jayant313
                              from Bengaluru, Karnataka
                              Dec 11, 2019
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                              Address: PVR cinemas, Soul Arena mall, marathalli, Bangalore, Bangalore, Karnataka, 560075

                              I had an unsuccessful ticket booking through the PVR app. The money Rs 754 got deducted from my airtel payment bank account and ticket was not generated. When I asked for refund and put the mail to [protected]@pvrcineams.com, they replied and accepted the fault but did not refunded the money. the booking I'd of failed transaction is BARE[protected].
                              Find attached the transaction details in attachment.

                              Thank you in advance for needful.
                              Regards,
                              Jayant Ranjan
                              [protected]
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                Vishal Vijayakumar
                                from Bengaluru, Karnataka
                                Dec 9, 2019
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                                Address: 560010
                                Website: www.pvrcinemas.com/Bengaluru

                                Booked movie ticket through app on[protected] at 11.45 am.
                                Payment reference number[protected]. But tickets for the same transaction were not received. Kindly check the same and refund the same amount immediately.
                                I have attached all the transactions. Also the my bookings section in my application.
                                The transaction happened from phone pay app and the customer support from phone pay are telling to contact merchant i. E pvr.

                                Kindly resolve at he earliest.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  Adetya Ranjan Agrawal
                                  from Mumbai, Maharashtra
                                  Dec 5, 2019
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                                  Address: Mukhtari Manzil As Safe And Secure Hostel,, DEVENDRA NAGAR, Dehradun, Uttarakhand, 492001

                                  I went to pvr cinemas, raipur, city centre mall for hotel mumbai at 10:40 pm
                                  Basic fees amount was 80 rs.
                                  But at the ticket counter they were added 30 rs for a chocolate 5star 3d and this was compulsory. Otherwise tickets was not provided.
                                  When i told them this is wrong. They were saying this rule is made by our manager.
                                  So, i asked him to call the manager but he was not present there.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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