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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Nov 21, 2025

Complaints 2469

Resolved

789

Unresolved

1680

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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PVR Cinemas reviews & complaints page 73

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Address: 501 renis apartment above 5 spice restaurant, privilige inn hotel lane , ahimsa marg , link road malad west, Mumbai City, Maharashtra, 400064

We came to watch the film “war” in pvr malad infinity 2 we paid rs 440 for one ticket on a weekday 3rd october which is not even a bank holiday.. The show was suppose to begin at 10.20pm but with the ads it started at 11.05pm... After interval again it started post 30mins.. We do not pay this kind of exorbitant price of tickets for such inconvenience. We came at 10.20. And we lady at 2.30am.. Popcorn cost rs 400.. Either if they charge us we do not pay to watch ads.. Please do something about this

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Address: experia mall, palava city, Thane, Maharashtra, 421204

Pvr experia mall in palava is charging around 380 rupees for a ticket. I have booked 2 tickets on 2-10-19 for war movie and they have charged 760 rupees including taxes. They were normal seats and not any recliners.
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This is just unfair to collect huge amount for a movie.
Kindly just resolve the matter.

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Address: 3 Vaishnavi Sapphire Mall 9, 36, Tumkur Main Rd, Bengaluru, Karnataka, Bangalore, Karnataka, 560022

We have booked recliner seats in pvr yeshwanthpur for syeraa narasimhaareddi movie. Audi 4 recliner l7, l8, l9, l10.
The same seats have been booked for 3 families and 2 families are suffered due to issue, and management has not responded for this and we have called the police as well due to the management rude behavior. Finally they end up with sorry instead of giving solution. We are feeling soo bad missing chiranjeevi gari the movie on 1st day.

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Address: 560092

Hello i bought tickets for new movie on oct 2nd morning show for pvr vaishnavi sapphire mall (Bangalore). I recieved a call from pvr team to cancel the tickets because of some technical problem.. When i asked them all the details they are shouting on me to cancel my tickets so that they want to sell those tickets for higher price. They said i cannot watch the movie.. Why even pvr people are doing this cheap politics.
Numbers i received-[protected] in true caller it is showing pvr vaishnavi..
Can some body help me on this..

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Address: Chandigarh, Chandigarh

I went dt cinemas chandigarh on 22 september 2019 after making a complaint that i did not got a bill when i paid for a meal and there is banner on the counter that says meal on us if you don’t bill. I did complaint for this thing around 8-10 september. When i went on 22september to dt cinemas you manager over there says me people like you complain so that we can get free meal what the hell. It means we complaint about your mistake so that we can get free meal. Is this your customer service. After complaining also getting 0 response from pvr. Why do they have customer service to harass the customer then it’s better shut down your customer service and save that money as well. Useless customer service pathetic and illiterate staff.

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Address: Durg, Chhattisgarh, 490020

Respected sir, i tried to book 4 tickets on 23rd of sept 2019 and also tried to redeem the 2 vouchers of 50rs each which was provided to me on past movie bookings. But due to certain reason the booking process could not be finished and also the payment was not done. And now the current status of privilege voucher is vanished.
Please help me to get me back those vouchers as soon as possible so that i can use it on my next booking....

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Address: New Delhi, Delhi

Repeatedly, at various branches and particularly ecx - chanakya puri pvr cinema, their staff at food counter puts up a drama. First they will accept the credit card and pretend that it’s not working. Excuses change in minutes from ‘network not working’ to ‘system has canceled order’. Wasted 20 minutes and missed part of the movie many times. Despite feedback written on the pvr website, there is not so much as even an acknowledgment.

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Ravichandravijaya

from Delhi, Delhi

Sep 24, 2019

Expire date have only 14 days . Actually MRP IS 30 rs, but they are selling for 20 rs .
Address: erramanjil next Galleria mall

demanding only cash payment at food counter - Comment #3543298 - Image #0

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Its since 2 years i have been asking pvr cinemas to provide me gst inward for all the transactions done at pvr cinemas. They are not providing.
Pls help me get my gst inward for all my transactions.
Its almost monthly i spend around 3000rs in pvr where gst becomes 18 to 20% i. E. 500rs.. Which i can claim from govt. Its my right but its not happening so far!!

Apart from feedback email id tbey dont have escalation matrix also.

What shall i do??

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Rita18

from Bengaluru, Karnataka

Oct 1, 2019

I have booked tickets on PVR websites my money has been deducted from my accounts but i have not received tickets till now, Could you please refund my money..and as per Money already deducted from accounts but according to PVR they did not get the money.

If according to bank my money deducted than why i am not getting my tickets.

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Address: Redhills PVR Gallexy Mall, 600052

Dear sir,
This is i inform you to today 12/09/2019 i booked 3 tickets in your pvr website. And the cost of 3 tickets come around rs.441/- i had 2 vouchers then i used pvr privilege voucher one by one but the amount rs.50/- only lessed in my payment but its showing 2 vouchers are reedemed but i used only 1 voucher. So kindly check wahts the error is that and re issue the voucher of rs.50/- to my pvr account. Please do the needful as soon as possible.

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Nadeem Waris

from Mumbai, Maharashtra

Sep 17, 2019

They forced me to buy food coupons with movie tickets.This is consumer harrasement.Guy name is Mohit who is very rude and arrogant to customers

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docdvgihar

from Mumbai, Maharashtra

Sep 19, 2019

I purchased 3 ice tea... But i recieved water in place of two ice tea and one ice is too bitter in taste... Already produced complint of coffee without milk approximate one year back... Now again problem persist

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I have booked 2 tickets for it chapter 2 movie on pvr website for coming saturday (Sept, 14th 2019) 12.45pm show in pvr ampa skywalk, while paying through my net banking after processing from my account, amount was deducted but ticket was not booked. My money was gone, kindly check and let me know as soon as possible. Please return my amount to the account asap

PVR Cinemas customer support has been notified about the posted complaint.

Sep 12, 2019

Updated by varalaksmi Regards,
Varalaksmi D

Sep 14, 2019

Updated by varalaksmi I shared my email id and Contact number to [Protected]@pvrcinemas.com . Kindly refund the amount as soon as possible

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Address: Mgf metropolitan gurgain, 122025

I paid for food through paytm and my phone got switched off at that time only so I was unable to check if that payment was made or not. The guy at the counter said he hasn't received payment so he didn't gave me my ordered food.When I came back and charged my phone I got the notification that my money was deducted. Now I have intimated them about this issue but they are not helping me. They are asking me to complain in the bank but since I have made payment through paytm how will I contact any bank.

+1 photos

PVR Cinemas customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by harsha anand3 Harsha anand
[protected]

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Address: 92 Pondy Bazzar, T Nagar, 600017

There is difference in pricing of popcorn in your own theatre
In sathyam cinemas the small one is available for rs 70/=, where at your pvr at
Ecr it is priced at rs140/=.

Both are owned by you and also you advertise it as sathyam popcorn available at all your pvr screens

Like to know then why is there a price difference, are else please don't give wrong information & fool public

Regards
Raju

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Address: PVR Cinemas Nagpur -Empress mall, Nagpur, Maharashtra, 440009

We want to purchase tickets for more than 100 peoples, and manager told about to buy their combo package which we dont afford. Another option he given to us is buy 10 ticket per person from counter. So we started to purchase tickets, after purchasing 60 tickets they closed counter and told us that booking closed. As there are all remaining tickets are available. They intentionally did that because we did not purchased their combo package.

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Binashahmishra

from Mumbai, Maharashtra

Sep 17, 2019

Today on 10th sept I went for mangal mission movie in pvr odeon ghatkopar east @ 1.05 pm show . Wherein I asked for small size popcorn was charged whooping 280 rs n that too no bill given. For what??

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Address: Divya parisar,lingiyadiah, Gautam Buddh Nagar, Uttar Pradesh, 495001

Why your people in movie tickets counter always force the consumers to buy combos, if we not want to buy. Is it monopoly. U can't do that things its out of ethics. They always gives us wrong information some time said ita includes in tickets. Today in voucher offer. Why you do that such cheap things to your customers. Take some action otherwise i will go to consumer forum.
Today i not buy the voucher i get angry and shouted and said them to call manager. Then they agreed and gives us the tickets.

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Utkarsh Narvekar

from Bengaluru, Karnataka

Sep 10, 2019

I tried using the PVR movie gift card. I am getting an error while applying the card that says "Invalid batch". I will never buy a PVR gift card again, this is really terrible experience. I wanted to book tickets for this Sunday, however I have now paid for it using a credit card.

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Address: Mohali phase 6 near Dara studio, Mohali, Punjab, 160055

Aaj mai it movie dekhnai gya counter pe jb ticket laine lga to mujhe yeh bola gya ki combo laina pdega sath maine mana kiya fir unhone mujhe ticket nhi di or bhut badtmezi ki maire sath kafi dair tk line mai khade hone ke baad asai krna mujhe bhut glt lga... Or baad me jb maine iss bare me baat krne ki koshish ki to unhone or jyada apna ego dikhaya jiss se maira movie ka time late hota jaa raha tha.. Pvr customer care ko call krne ke baad mujhe ticket milli without combo but iss bich kafi kuchh taqlif hue mujhe.. Maira jo movie dekhnai ka mood tha woh off ho chuka tha..

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[email protected]

from Shimla, Himachal Pradesh

Sep 10, 2019

Date : 24/08/2019
Time : 07:30 pm
PVR Curo Jalandhar
Movie : Batla House

Complaint about cost of tickets
Cost of tickets online is RS 175/-

But at PVR Box office PVR Staff said that same tickets costing is RS.295/- per head
And he said that you have to buy on this rate.
PVR Staff is totally CHOR

V

vidhya narayanan

from Delhi, Delhi

Sep 10, 2019

Wow. I am enjoying the loads of advertisements in pvr rather the movie. They are the awesome people who spend most of the time in ad. Very time saving. I got to watch 30 mins of ad for a 2hr movie. They really put me in a position to stop watching in pvr. pvr is unbelievable

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Address: 122 002

I have purchased 10 gift e - cards 3 days ago. But there is no card number nor pin number mentioned. Without these 2 details we are unable to book movie tickets.

Could you please look into this? Complaint number that they have provided me with is 20772.

The second issue that i have is regarding another 5 gift cards that i purchased 4 days ago - total worth is rs. 5000/-. I have already raised a request with pvr customer care where i have requested for 5 separate gift cards of rs. 1000 each.

I have approached customer care of pvr 3 times but no one has assisted me. They have informed me that there is a 'technical glitch'.

My registered contact email is [protected]@bruceclay.com

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Address: Kamrup Metropolitan, Assam

Mr. Rup hazarika (Cell no - [protected]) of pvr cinema (City centre guwahati)
Has confirm that my said timing show (18 august-2019, 6.05 pm) has been cancelled due to some technical issue & they will refund my amount accordingly within 3 working days.

But till date i have not received my refund amount and as expected mr. Rup hazarika not receiving my call till date.

Manager bimlesh (Cell-[protected]) also not giving response about my refund
He also refused to share his e-mail id also.

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NishChhabra

from Delhi, Delhi

Sep 10, 2019

PVR Plaza is offering only large size poocorn instead of regular and medium size. Time around 5.30 p.m . Date 25 aug 2019. All the customers were told to buy large tubs or popcorn instead of other sizes since they did not have smaller tubs. Also we could not take picture of empty tubs kept that they told were not allowed to be used.

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Address: MG ROAD GURGAON, 122002

Today dt 31.08.19, i visited pvr city center gurgaon for some ticket at pvr ticket counter, pvr person say that f&b voucher compulsory, without f&b discount voucher they are not selling ticket. They are saying ' book your ticket online through book my show. Please take necessary action. No one ready to listen customer problem. Pvr city center service too poor.

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2019

PVR Cinemas Customer Care's response Dear chand772,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Sep 05, 2019

Updated by chand772 [protected]@gmail.com

[protected]

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Address: Gurgaon, Haryana

Hi there,

I've forgotten my wallet on d-13/14 hand-rest last night and couldn't found it by revisiting there.

Details-
Movie - saaho
Show time-11pm
Date - 30th aug, 2019
Seat no. - d-13, 14, 15, 16

Wallet description -
Brown leather it has around 10 cards (Debit/credit), driving licence, adhar card, cash and other important documents.

When i went back to the theatre i couldn't find it there with the help of cleaning staff.

The documents are most important to anyone.
I'd request you to please look into this, i'd be happy to reward the person who returns it.

Please help! Looking for a good news from concerned authority/pvr cinema, sahara mall gurugram.

Thanks & regards,
Deepak jha
[protected]@gmail.com

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OM Raj Singh

from Mumbai, Maharashtra

Sep 3, 2019

Sir i booked 3 ticketa yesterday at 9 p.m my amount is deducted but message of tickets booking is not shown in my Message please looked into my issue

lost wallet - Comment #3526015 - Image #0

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Dimple Anillercha

from Mumbai, Maharashtra

Sep 3, 2019

[protected]
Pvr cinemas movie at redhills skls
1 tickets cancellation

lost wallet - Comment #3526364 - Image #0

Dimple Anillercha's reply, Aug 28, 2019

1 ticket cancellation skls galaxy mall pvr cinemas

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Address: Salem, Tamil Nadu, 600099

Hi team
I have booked 2 tickets for saaho movie on pvr app for coming saturday 7:15pm show in pvr skywalk, also i used the privilege coupon of rs. 50 it also got deducted while paying through my credit card after processing the rs 50 and extra rs 383 from my card deducted but ticket was not booked my money only gone. Kindly check and let me know as soon as possible.

Name vimal raj j
Mobile : [protected]

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

PVR Cinemas Customer Care's response Dear Vimal,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Aug 30, 2019

Updated by vimalraj235 I already shared my contact number
[protected]

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