PVR Cinemas Complaints & Reviews

I booked 15 tickets last tuesday 17/12/19 thro online for jumanji 2 tamil @ pvr skywalk for moms & school kids for holidays. I booked 10 & 5 tickets as max 10 can be booked thro online in 1 shot. But to my surprise 5 tickets got booked & 10 dnt stating wrong credential. When checked with pvr they asked to contact the bank. So i had to cancel the other 5 tickets too. But to my surprise they said they refund only 75% of the bill & that too 7- 8 working days. Really unfair. When i told already 3800 struck with iob & 1800 with u. How ll i book again. They said i had to spend again & book which i felt was not fair. I told them to atleast rebook the cancelled tickets atleast. But they denied for it. Till date i dnt receive my refund amount.in customer service pathetic response from them. I m a regular customer but they don't value it. They r just keen on money.

Im just shocked to buy a veg puff in pvr icon hitech madhapur mall. They selling highrate in interval food items a small veg puff cost is 120 its too high a normal vegpuff in outside is 30rs but in mall its cost is 120rs its not fair. Its unfair a vegpuff is normal item we can see any where & buy easiley but this item also 120 its bad if its rare item we can sell it to 120rs but its local product we can made it with low cost this is my complaint. This is shocking news they pay cgst&sgst also 2.86rs to state & central

I m in the theater with 2 below 10 years and they have taken popcorn and they are unable to finish that. I asked for empty container with paying the charges but they replied rudely that we can't provide. Pls purchase full again of rs 250/- full.
And they are behaving so rude. That i have came without tickets.
And charges are too high. They don't know how to talk to customer

I have booked my tickets in pvr app money was debited but tickets are not confirmed. I raised complaint to pvr but still no response is there & money has not come still. I had booked my tickets on 7th of december still money has not credited. I paid through phone pay there are saying that money has sent. So please resolve my problem as soon as possible.

I visited in pvr cinemas silver arc mal ludhiana... But the ticket not give me because... The ticket man say... U will ticket with combo.. So i call pvr coustmer care... And the coustmer say to call with ticket man but the ticket man not call with coustmer so i unable to give me ticket please help me the ticket man behave very bad not listen coustmer pvr and coustmer service please help

Ms. Leena lahange is a who check the tickets and do the security check for female... On 15th december 2019 we had a very bad experience of the said employee... She is very rude and arrogant.. She has no sense to communicate with ladies at all..
Please look into the matter and do the needful..
Please feel free to call on below number if any clarification.

Pushkar - [protected]
Location - pvr cinemas - college road, nashik

I had booked a show at pvr milap on 5.20 however show was started on 5.40. All the time they were showing adds to us there should be some guidelines to this.
Also we buy food from here that is also they are not serving properly
I asked for caramel and cheese popcorn however they have not given me a caramel popcorn. I have already confirmed to them but they said i have already given

I was trying to book a ticket on the machine in which mosambee app is present, 4 times transaction failed occurred on the screen no ticket has been booked, but amount has been deducted from the bank account.

Requested to cinema authority to refund the amount, reply from them "no we can't help".

Need to take serious action on this issue many of the consumer suffer from this kind of issue.

I had an unsuccessful ticket booking through the PVR app. The money Rs 754 got deducted from my airtel payment bank account and ticket was not generated. When I asked for refund and put the mail to [protected]@pvrcineams.com, they replied and accepted the fault but did not refunded the money. the booking I'd of failed transaction is BARE[protected].
Find attached the transaction details in attachment.

Thank you in advance for needful.
Regards,
Jayant Ranjan
[protected]

Booked movie ticket through app on[protected] at 11.45 am.
Payment reference number[protected]. But tickets for the same transaction were not received. Kindly check the same and refund the same amount immediately.
I have attached all the transactions. Also the my bookings section in my application.
The transaction happened from phone pay app and the customer support from phone pay are telling to contact merchant i. E pvr.

Kindly resolve at he earliest.

I went to pvr cinemas, raipur, city centre mall for hotel mumbai at 10:40 pm
Basic fees amount was 80 rs.
But at the ticket counter they were added 30 rs for a chocolate 5star 3d and this was compulsory. Otherwise tickets was not provided.
When i told them this is wrong. They were saying this rule is made by our manager.
So, i asked him to call the manager but he was not present there.

Yesterday I went to movie in PVR cinemas .
The ticket price was 120 rs.
At interval i ordered a coke, which is about 600ml they collected 180rs which costs only 40rs at othershops .
They collected 140rs on coke only.
The prices at the shops was not able to buy things for normal people.
They're looting the people.
When i asked for bill, they said we are not giving bills for these orders..
Such a type of looting business ever.

Hi, ive just booked 2 seats b 19-20 in pvr le reve, bandra for knives out at 07:55pm for roday. Although my account is debited, the tickets are not issued, with a message saying ‘we are processing your tickets. Please wait for 15 minutes’!

Sane thing happened last week too for the movie ‘bala’ at the sane theatre. Account was debited and tickets were not issued. We went to the theatre and occupied the selected seats. We were shocked to find out that the same seats were sold to some other patrons by your current booking office. It was a very embarrassing situation. We kept occupying other vacant seats, giving impression to other patrons that we’re cheaters. We fear the repeat of the same scenario today when we go for the show at 07:55pm.

Please tell me what to do.

Today myself along with my family & friends visited PVR Gold at 11:15 hrs for watching the movie “Commando 3”, booked the seats C5, 6, 7, 8 & A1, 2. During so at the starting of movie I have keep my Rayban goggles at the stand in front o[censored]s at C5 & C6.
After completion of movie we missed the goggles there itself and when after 05 min when we came back the goggles was not at the location where it has been placed. I have complained to the staff but haven’t found the same, then I asked to call the manager which took more than 15min and when Mr Mayank came he also done the formalities and asked me to call back by the evening after rectification of my query.
But neither he called back nor had replied to my SMS about the theft of the goggles.

Being a big brand PVR offers very good services and for PVR Gold we expect rather more from your part, as Gold section is very prestigious part of PVR which keeps name of PVR at the top.
But here we have very upset from what has been happened with us. Not only the theft of goggles but the attitude of PVR manager Mr Mayank for delaying the things and not responding to SmS.

We request you to maintain the heights of your standards with the best services to the customers.

Regards
Shoaib Khan

Show time is always late. They are displaying ads even after the given showtime is passed. All the products are sold at higher prices. Don't know what makes it so costly unlike other movie theaters. Even though there are a lot of complaints registered why isn't the action being imposed on the theatre chain management. Please take action against this monopolistic people.

My booking id is wtq8nrd. I booked a ticket today (28th) for the movie on sunday, 1st dec. While i have received a confirmation sms, it does not provide a link to download a qr code. My pvt app too does not show this transaction. However, my bank account has been debited via paytm for the said amount of ₹737.58

No email has been received on [protected]@gmail.com also

This complain is about a very trivial matter that happened but at the same time its highly insulting and needs your attention. Me alongwith 2 of my colleagues went for a smoke at our lunch time. As we were walking, we came across the pvr parking area and felt it to be safe enough for us to smoke. But the security was was so rude and ill mannered and asked us right away to leave saying that its not a smoking area. Well its acceptable for him to do his duty but when he is not biased. We saw few other guys smoking and when we questioned him why he is allowing the guys smoking, he said nothing and jst on our face told us to leave. It is really humiliating for us as we belong to respectable families and working in esteemed organisation. If its the rule that the parking area is a no smoking zone, than it should apply to all.. Why only the females.. Also had there been no smoking zone sign there, we would have never gone there. Actions from your side is needed or else train your employees to be atleast well mannered.

Due to technical issue, you pvr cinema (Inorbit mall, hyderabad) refused to run our hindi show anyhow.
Instead of that he arranged english show which we don’t prefer to watch at all.
The concerned dm showed me his call log, n told us that he called us just 15 minutes before. That is not acceptable.
I asked your representative to arrange english show tickets and reimburse the amount which i paid for hindi show. He refused to refund the amount.
I’ve come to watch hindi show from 200 km, and i’m not ready to compromise with your representative here.
Gonna sue case against you people in consumer forum.
Here customer suffering only. You still enjoying.
This is not the resolution given to me.

I’ve started 6 am morning to reach hyderabad from suryapet location in telangana. N your representative tried to approach me just 15 minutes before to give the info about cancellation of show.

Booked a ticked for 24th show 3.20 at pvr cinema mulund west mumbai for pagalpanti through book my show id number. Wfphkkq
In interval ordered food through counter for, but received bad quality food. Tea was almost water and popcorn was stinking
I hadnt had half of food only samosa was ok. Didnt find time to go and complain to the counter but the food was really bad.
Will compain this issue in fdi and ask them to check your food quality.
Attaching bills and photos of food

First we had a show @10:25 which wasn't played till 11:30. Noone took ownership to inform about it. Then they made false commitments. Made the entire crowd wait for 3hrs. Involved police for no reason. The operation manager was worthless.. He changed the commitments after 3 hrs pls check the link below.. Unable to upload the entire video.#pvrcheats https://twitter.com/Neo007coolgmai2/status/[protected]?s=19