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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Jan 2, 2026

Complaints 2481

Resolved

790

Unresolved

1691

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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PVR Cinemas reviews & complaints page 75

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Address: Ghaziabad, Uttar Pradesh, 201001

Seat provided was broken m 10 in audi 2. During interval sales woman didn't ask about butter topping in popcorns bought. But she herself put butter in all 3 tubs. When i ordered sandwich she herself put cheese slice without even being asked for. This is something that you people are only standing to make fool of others and nothing else. I am allergic to cheese. She didn't ask for it before putting it.

Sep 19, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

PVR Cinemas Customer Care's response Dear MiniChhabra,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

Regards,
Team PVR

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A

Akash54814

from Mumbai, Maharashtra

Aug 19, 2019

I kept my phone on chair were we use to keep cups but later I noticed that phone is not there I asked guards and all no one helping me and I know it was in audio only but no one helping
I even talked to security but he talked rudely with me and was not helping properly

PVR Cinemas Customer Care's response, Aug 20, 2019

Verified Support

Dear Akash54814,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Pathankot, Punjab

I am unable to send the details on the provided id @pvrcinemas.com... I have already a complaint pending from last week i complained about the tickets and the choclates thing and a response came from pvr to send email id and contact info on the id pvrcinemas.com but i am unable to do the same... This address is invalid and i am unable to send the details... Please help me out with a better solution!...

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Address: PVR, Vega City Mall, Bangalore, Karnataka

On a rush hour and on a weekend there is only one counter for baggage and only one person collecting giving a receipt and only then moving to the next person. The wait is ridiculous and not acceptable from a franchise like pvr. The staff is least cooperative and just to keep an umbrella i had to wait in line! It is not fair that we pay so much for your services and be treated like this.

Sep 30, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

PVR Cinemas Customer Care's response Dear Joeys,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Pvr cinemas, citimall, off New link road, andheri, Mumbai City, Maharashtra, 400053

I took my parents to watch a morning 11am show at pvr citimall andheri west mumbai. We wanted to order two samosas and popcorn tub. We did not have any change and gave the server a 2000 note. The server behind the counter rolled her eyes, held up her hand, was rude, dismissive, and refused to give us change for the money we were giving. She said that she will only give us change if we give her 500 rs note and almost shouted at us. When i asked to speak with the manager, she said that i never told you no for the change and that you are lying. This kind of behavior is unacceptable. First they refuse to give change, and then when asked to speak to the manager she is lying. I will never come to this pvr again

Sep 19, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2019

PVR Cinemas Customer Care's response Dear Ru.Ab87,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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D

Devangrai999

Feb 25, 2020

This happened in PVR ICON Pavillion Mall, Pune. So I forgot to carry my wallet tonight, I asked the employee( name- Unique) for online payment, he said he’ll only accept Paytm, unfortunately I did not had working paytm, and I asked him as till what time the counter will be opened, he told me till 12:15 am, i told him okay I’m arranging money give me little time, I called my home to send my wallet, my wallet came at 12:10, during the interval, and as soon I reached to the counter the interval time was over and it was around 12:12 am, I ordered orange juice, he said he cannot place order, I asked him why, he told you’re late, but he himself told me that I can place till 12:15 am, I wasn’t well, I requested him for the juice, he said he can give me coffee or a shake, but cannot give me juice. Firstly he said he has cleaned the juicer, but then I saw the juicer was kept right in-front of my eyes ( not cleaned), I requested him again, then he told me there’s a problem in juicer and it is damaged, but right before 20 mins during interval I saw him making juice in the same juicer, I said him the same, he started talking rudely and arrogantly, in a very harsh tone. I asked him to call the manager( name- Shrikant), as soon the manager came the employee went away, I talked to him about the incident, he said the same, he listened to that workman, then I asked him about the juicer, the manager said the juicer is totally working. So what was the point of lying and faking around of the workman that the juicer is damaged and it’s not working. The employee and the manager was totally same. This kind of behaviour is totally unacceptable and in admissible. First they refuse to take an order and then they lie about the juicer. That employee was in so much hurry to close the counter. Even few more employee came and asked him to take the order, but he refused as he was in so much hurry to close the counter. I never expected such kind of behaviour from Pvr’s employee. And I’m never going to visit any PVR further in future.

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Address: New Delhi, Delhi

I went to pvr mgf mall gurgaon. The prices they charge for food and beverages are like gold price and the quality is worst than road side food... I took popcorn, the quality was pathetic. Atleast when you charge so high provide the worth for it... Moreover it was not even hot... I had worst experience in pvr mgf gurgaon... Not at all satisfied with food quality...

Sep 18, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2019

PVR Cinemas Customer Care's response Dear Mehakgoel,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: VR punjab mohali, Mohali, Punjab, 140413

Today i am mr. Gurinder singh and my wife went to see movie in pvr cinema ncm mall mohali. I took 2 tickets from counter from rs 500. But now i found the cost of tickets less than i paid to counter. The lady who gave us a bill was given a 2 voucher each amount of 120 also without any information. This is a fraud. Please look upon the matter. Invoice number: 0254551
Show date :13/08/2019. Time:12:50 (Row f:14:15
2*124.98=249.96 contact no.[protected]

Sep 16, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

PVR Cinemas Customer Care's response Dear Guri Boora,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Pathankot, Punjab, 145001

I asked for two tickets in the middle or top... But suman, who was giving the tickets in pathankot pvr she refused to give the tickets for middle and top and said all are booked!! And gave us tickets worth rs 410 in the first bottom line and gave is two sneakers saying this is compulsory to take in all punjabi movies... When we entered the theatre whole of thehall was empty and all seats were empty... When i asked her she said muje show ho ri thi sari full!! This stupid answer she gave me!! I really need an action on this or else i am going to viral this story everywhere... I am myself a doctor... And i know how to take the beneficiary steps!!

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

PVR Cinemas Customer Care's response Dear Patron,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com. We'll surely look into this.

Regards,
Team PVR

Aug 17, 2019

Updated by dr. Eba Pathania I am unable to send my details on the given address!! Please give me a valid respinse!!

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Address: Mumbai City, Maharashtra

Simply scan at the theatre
But no scan code link are updated in message or website on booking confirmation.
Along with booking confirmation attach scan code link or send snapshot properly.
Link in message redirects to website which is useless after ticket booking.
We want to verify or download our booked ticket.

Useless message with seat numbers and vague information is received.

Disappointed at message confirmation pattern and template

PVR Cinemas customer support has been notified about the posted complaint.

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Address: Aminjakarai, Chennai, Tamil Nadu

The most famous pvr cinemas group holds its food and beverages price at a very high level. The market price of the product is different and the selling product will be more so as to get profit. But the pvr group sets prices of food which are higher than the ticket rate. For example, price of a 50 rupee popcorn can be sold for a maximum price of 100. Even 150 rupees is acceptable since they have to provide good service. But the price range goes to 300 rupees which is not at all a good move. The company is making a huge mistake just for profit. Middle class people in no way can dream about food in theatres. Please do something about this as soon as possible.

PVR Cinemas customer support has been notified about the posted complaint.

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Address: 4th floor, ampaskywalk mall, nelson manickam road, Aminijikarai, Chennai-600029, 600029

Actually my sister and i tried to take a selfi for status.. The theatre boy gave me the instructions to not to take any photos or videos.. I agreed with him and closed my camera. But that boy behaved very rude repeatedly.. And the manager have to solve the problem. Instead of that he came with 3police men and insulted us @ the middle of theatre and in front of the public.. Very bad experience i had ever at pvr amps skywalk at aminijikarai chennai

Sep 14, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2019

PVR Cinemas Customer Care's response Dear Abivino15,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Dehradun, Uttarakhand, 248001

I went to see a movie on 6th august, 2019 at pvr cinema, pacific mall, dehra dun. During the break time my son wanted to have an ice cream, when i went to the ice cream counter and ordered a single scoop of ice cream, i was informed by the salesman on the counter that we will have to buy a minimum of three scoops of ice cream.
This is really unacceptable as some children or elderly might not be able to eat three scoops of ice cream or may not even be able to afford it.
I think as a consumer i should at least have the liberty to decide the quantity i want to buy or consume.
I request that the concerned authorities should look into the matter and make sure that the consumers are not compelled to buy unwanted quantities as the food stuff is already highly over priced.
Thanks
Sumit joshi

Sep 16, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2019

PVR Cinemas Customer Care's response Dear sumit78,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Hyderabad, Telangana, 500084

Pvr icon hitech, madhapur, Hyderabad - I went for a movie today at this theatre. In the break Time I went to buy a large pop corn and 2 large Pepsi... The over all price the sales person informed me is Rs. 840, which is way toooooo high. I don't understand how that price was decided more than mrp. Please take necessary action on this. This is pretty bad. I used to be a big fan of Pvr cinemas... But will not be from now on

PVR Cinemas customer support has been notified about the posted complaint.

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Avneet Somal

from Noida, Uttar Pradesh

Aug 5, 2019

I went to pavilion mall Ludhiana on Saturday night 27 july 2019. I asked for the the smallest packing of popcorns, they charges me 330 rs. Which is too much... and we didn't have any option and had to buy it for this much amount. Because kids wanted popcorn and the small cold drink was for 295 ...

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Address: Vega city mall, Bangalore, Karnataka

I have been an ardent fan of pvr because of the fact that it brought a sort of revolution in multiplex industry. All these fandom went away when i tried booking a ticket at pvr, vega city mall, bengaluru yesterday (2/8/19). I went to the counter after taking a cab that costs me around rs.150 and there they said there was no subtitles for the chinese movie that i wanted to see (Name - ash is purest white). When asked what's the reason behind it they said that i was the only 'customer' and that since it was the first day of the movie, they will be no subtitles (Even though the online platforms like bookmyshow and even the offline queue at the multiplex did say there would be subtitles). I was shocked. I felt cheated. I urged them to somehow manage but they kept a blind eye for it. Disappointed, i left back for college in a cab for around 230 bucks (Metro connectivity still isn't available in that area).
Pvr turned out to be a sham

Sep 3, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2019

PVR Cinemas Customer Care's response Hi! Apologies for the inconvenience caused. Please write to us at [protected]@pvrcinemas.com, we will look into this. -Siddhant

Verified Support

Aug 03, 2019

PVR Cinemas Customer Care's response Dear Indranuj,

Apologies! We request you to share your contact number and email ID on [protected]@pvrcinemas.com, we will look into this.

Regards,
Team PVR

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S

Shhilpa Ghelni

from Mumbai, Maharashtra

Aug 6, 2019

Charged me more money even though i had taken jumbo popcorn 350 rs. But then too charged me 250 for Pepsi...
He didnt offer me combo..nor gave me combo...i need explanation

PVR Cinemas Customer Care's response, Aug 7, 2019

Verified Support

Dear Shhilpa Ghelni,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Nungambakkam, Chennai, Tamil Nadu

I have booked my ticket through pvr cinemas app. The payment process starts correctly, after entering the otp the amount has been debited from my account but then the tickets were not booked yet. It's not the first time we are facing this problem. We have already made a complaint about this but then there is no necessary actions were taken so far to overcome this issue. Please kindly refund the money....

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Address: 333 SECTOR 71 MOHALI, 160071

I had an offer to get free pop-corn (L) bucket on my credit card. On july 16, 2019 i watched super30 with one of my friend. Firstly, one of the staff member refused to redeem this offer. Then i explained him about this offer. After that he scanned qr code (Rxjvh3bap) and gave me small bucket instead of large. I did not noticed this at that time because buckets were not displayed there. I thought that its a large one.
Last saturday, i visited pvr again to watch ardas karan movie. Then i bought pop-corn again. And at that time one of the staff member who was attending me asked "which size do you want?" and then i got to know which is the large one, medium one and small one.
This is really disgusting. This is how they are fooling your customer.

Aug 31, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

PVR Cinemas Customer Care's response Dear Karm Peps,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: PVR Rivoli, Regal Building, Connaught Place, New Delhi - 110001, New Delhi, Delhi, 110001

I went to pvr rivoli, connaught place, new delhi on friday, 26-07-19.
I approached to counter to buy the ticket. The rate was rs. 225 per seat. However, when i gave my card for the transaction, rs. 650 were deducted. I asked the executive and he said that according to company policy it is compulsory to buy 1 snickers chocolate per seat, that costs rs. 100 per piece. That means i have to pay rs. 200 extra for 2 seats! I mentioned that i didn't agree to pay for it and my consent wasn't taken before billing me for the same, to which he plainly replied that this is company policy and he cannot do anything w. R. T this. Such a practice ia not only unfair but equivalent to fraud!
I'm planning to lodge a formal complaint as well in this regard. We cannot be blackmailed into purchasing something compulsarily in order to use our freedom to use cinemas! This is nowhere a compulsary commodity!

Aug 31, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Jul 29, 2019

Updated by Anon99 Edit. The executive failed to provide me a bill against the purchase of the said chocolates! Luckily, the Credit card statemnt would be proof enough regarding the said transaction amount.

Verified Support

Jul 30, 2019

PVR Cinemas Customer Care's response Dear Anon99,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Musheerabad, Hyderabad, Telangana, 500020

I had booked tickets for a movie being showed on 28th july. I tried to cancel my ticket multiple times from mobile app, but it constantly said “error: try again later”. I called pvr customer support, so that they can cancel it for me. The support person simply redirected me to use web site instead of mobile app or asked to visit nearest branch and disconnected my call. This is heights of dissatisfaction. Why would they have to provide mobile app or customer support if they don’t really mean it. My booking reference number is wpm7rf6 and my mobile number is [protected]. Please take necessary action.

Aug 29, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

PVR Cinemas Customer Care's response Dear Srikanth Vunyala,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Pvr saket, delhi, 110074

Counter guys: taru, unprofessional and rude behavior... Abuse...

26/july/2019 here to book ticket physical in pvr booking... Neither the self booking counter working not the agent one almost all people stand me has problem with him (Pvr cash counter guys for booking the tickets against hard cash)

On manager call he didn't call the manager... Whole pig market never hear and no response only abuse...

Aug 31, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

PVR Cinemas Customer Care's response Dear Navneet.pvr,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Jul 31, 2019

PVR Cinemas Customer Care's response Dear Shabarinath Ega,

All parking-related concerns are under mall authorities' jurisdiction hence, you'll need to get in touch with them for all further assistance regarding the same.

Regards,
Team PVR

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Navneet.pvr

from New Delhi, Delhi

Jul 29, 2019

Why are you asking for Contact Number and Email ID in the Public Domain ... here everyone can view the Complaint and details too...

While registering in consumercomplaints.in,
I have already updated there...

If your concerns is communicate... Then with digital security used those...

PVR Cinemas Customer Care's response, Jul 29, 2019

Verified Support

Dear Navneet.pvr,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

S

Shabarinath Ega

from Mumbai, Maharashtra

Jul 30, 2019

As per GO issued in Telangana ...No theatre or Shopping malls should collect parking fee...But this is not followed in many places & parking fee of 10 rupees is collected in PVR PRESTON Prime mall Gachibowli

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Address: Andheri East, Mumbai City, Maharashtra

Since last year govt. Declared that outside foods are allowed in theatre. But pvr cinemas are violating the rule. This morning we went andheri east pvr cinemas. I had a biscuit packet with me.in security checking-in, we were asked to keep the biscuit outside as it's not allowed.
We talked to the manager regarding this. But he's answer was govt hasn't declared yet.

Bottom line is, if govt made a clear rule for this. Pvr cinemas should aware and obey the law.

PVR Cinemas customer support has been notified about the posted complaint.

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Address: Forum Mall, Koramangala, Bangalore, Karnataka, 560095

I’ve paid exactly 400 bucks for a caramel popcorn (Small), i mean what the hell is this? Also their screens showed no pricing for the popcorn for some reason. This is a loot. The popcorn was more expensive than my movie tickets. I’m a moviegoer and this is the first time in my life that i’ve paid a wholesome 400 just for a small popcorn size. I feel like going back to their food section and creating a ruckus about it.

PVR Cinemas customer support has been notified about the posted complaint.

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