PVR Cinemas Complaints & Reviews

I have come to pvr rk cinemas opp to lv prasad eye hospital with my 5yrs old kid at 04:00pm show (Badla movie)... At entrance i was told to not to take the food inside for my baby, actually she doesn't eat outside food as she is allergic to some products and some other things. So i have took the food from home. I have requested them but they didn't allow and when i spoke to the so called manager he was very much disrespectful and bluntly he said no to us... And even the guys over there don't have manners to speak with the customers and each and every staff got over and was supporting the manager while i was arguing with him. I have said them that i am talking to your manager, plz don't indulge in this even though everyone got over there...
Can't i carry a home food to the pvr theaters for the children when they are allergic to certain products

Everytime we have a movie day, we are shocked at the extremely high volume of the sound levels in the pvr cinemas. It seems there is no standard set at all for decibel limits. The worst onslaught is during the advertisements. Please set and follow international standards.
We watched 'marvel' last sunday at ambience gurgaon. The door to the exit is a single door, and as the mall which also does not have a volume control, we hosting...

They sold there ticket with combo of food, if we are not interested for combo they said ticket is not available for you. Wht are they doing i don't know, we found surprise in interval tym when they came for order and i give them combo coupon, they ask more money without bill.in other words they charge extra and sold there other products force fully

Purchased two tickets for badla in pvr anupam, show 5.30 pm, 16.3.19 from ticket window directly from my credit card. The ticket price showing in the receipt is rs. 356.70 including gst. But i had to pay rs. 616.00. I didnot ask for any add on but the ticket counter boy insisted that voucher is tagged with ticket but he didnot say that for this 257.98 is to be paid.
This pertains to unethical & unhealthy trade practice.
Requested to look into the matter and return my money i. E rs. 257.98 at the earliest.
Prof. Satyakam
Professor & director ignou.

Hi i am harshit raj i booked tickets from pvr bokaro. The money was deducted at first but ticket confirmation screen didn't came so i thought the transaction must have been failed so when we again tried to book the ticket then the ticket was confirmed but the sms says that both the times ticket was booked and double the amount was deducted. We booked three tickets which costs 608 rupees but 1216 rupees was deducted please return the money deducted at first.

I have tried booking 8 tickets to the movie lkg tamil in pvr in vr mall in chennai, 1st i tried on the 13th march and my payment was gone but my ticket was not booked and again i tried to book on the 4th march but again my payment was made but my tickets were not booked.
This voucher also i tried to use both the time it said this only my payment has been taken.
Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs. 100.00 has been applied at pvr vr chennnai at[protected]:14:00 pm. Enjoy the show
Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs. 100.00 has been applied at pvr vr chennnai at[protected]:02:00 am. Enjoy the show.
I request you to initiate the return of my payments my payment
Inr 1149.56 was spent on your credit card xx0860 on 14-mar-19 at pvr limited.
Inr 1149.56 was spent on your credit card xx0860 on 13-mar-19 at pvr limited.
My number is [protected], i expect an early action on this issue. Its 2300 rupees in total.

I watched captain marvel yesterday in ludhiana pvr was assured and it happens again. I don't know why pvr just slow down the speaker sound when the gathering is minimal. I told the manager before and in the interval but nothing happens. Srs cinemas and cinepolis are doing better in this case. I am quiting pvr in ludhiana for poor surround sound system.

I tried to book tickets for the movie badla i selected 3 seats from your app and went towards the payment. I selected payment by paytm. After finishing the transaction the app showed that tickets were not booked. The cos of the booking was 920.28
Again i went back and booked tickets this time different seats in different row. This time it was 1004rs so now i didn't receive my 920.28rs back when i checked my paytm upi account it said money was already transferred. Please send my money back. My name is nachiketh and my phone number is [protected] and upi i'd is [protected]@paytm please send it back and i live in bangalore and i tried to book tickets in orion mall i'll also upload the paytm receipt

Though we know that maharashtra government has now allowed the public to bring food from outside to take inside halls.

But pvr malls still doesn't follow the orders. And the public is restricted from bringing the food inside.

My point is either reduce the price or let the people bring their own choice of food from outside.

Because the popcorn cannot be for 140 rupees whatever flavor. Samosa cannot be of 35 rupees [*2=70 mandatory]

We are not sitting in international airport but in the middle of the city.
This is like an open loot across my place.

Yes, no one has forced me to go and visit only pvr malls, but i think my complaint is regarding the forceful price that is imposed on us and left with no alternatives.

Cheese pop corn at pvr dev arc mall ahmedabad was so bad that it made me sick and had several vomits tonight, i paid 370 rs for this and didn't expected this kind of service. I will never purchase this service again i. Might think about going to pvr again also this is very inappropriate for a big cinema chain and you are charging very huge amount also

I am unable to cancel my ticket booking since last two days. The application always pops up a message saying: please try again later.

Details: pvr acropolis, ahmedabad, 4dx
Show: captain marvel
Time: 7:30 pm ist, 09th march 2019

As per the policy, i need 75% refund after cancellation.

But the faulty application is responsible for my ticket being not cancelled.

I booked 2 tickets for captain marvel for 9th march 2019 and the money was taken out of my account but i didn't receive them i tried calling the customer care the said they will get back to me i tried contacting customer service on twitter they said they will get back to me but none of them have till now i am very furious and i want either my ticket today or a 100% refund

The price of 90gm of popcorn at the eternity mall thane is rupees 280 while actual cost outside is hardly 50rs. It is approximately 5 times more than the market rate. I request to take action against the pricing as we are not even allowed to bring popcorn from outside and forced to buy from the theatre at 5 times the price. I request designated authorities to take action against such cinemas.

We visited pvr cinemas for a 10:20 pm show and we were told that they don't have a baggage counter so, i need to submit it at a random shop which charged me 100 rupees for my bag. This is pure extortion and i won't accept it. I want an apology from ur part and reimbursement for the monetary loss and inconvenience caused to me as soon as possible. Its like ur staff is running a nexus with those shops.

I am very disappointed with the behaviour and the managment of the pvr panipat haryana as i was watching uri movie with my whole family and suddenly movie stopped in between for about 40-45 mins and then they started movie from 20 mins back again.
Pvr panipat totally wasted my time as i was on a very hard schedule but wasted approx 1 hr for which i have to go for consumer court for fraud and harassment.
My ticket inv no - 0229585
Date - 22/02/19
Regards
Abhishek jain
[protected]

My booking id is cmpp[protected]. Booked this ticket today morning and want to cancel. However, the app and website keeps popping "try again later" when cancel ticket button is pressed. I have spoken to the call center who said send an email with screen shots to [protected]@pvrcinemas.com which i did but no response.

Also posted messages on fb and tweeted though no response.

Kindly look into this as i do not want to loose money.

I tried booking a ticket in automated teller machine today and amount got deducted from my account but tickets were not printed. Theatres staff asked me to book new set of tickets so i ended up paying again. They didn't provide me any refund for this.

Location: pvr cinemas, grand gala mall, pallavaram, chennai
Date: 17-feb-2018
Movie and show: dhilluku duddu - 2 (3:20pm)

While watching the movie gully boy in the cinema in pvr theatre indore, the movie was entrupted 4 times for about 10 min each time. We are much dissatisfied with the service provided. Our show was in the morning at 11 and on 16 th february 2019. Sometimes the movie stopped, sometimes the sound system got stopped, this wasted our time and money both. The movie was of 2 and a half hours and was extended upto 3 and a half hours

I booked tickets for uri movie in pvr forum mall kormangala. I booked the last recliner seat. I was watching the movie and completly lost in it. But all of sudden rat came over my face and scratched my face. I was petrified. Initially i didn't understand what it was. I screamed out if fear. Then i realized it was a rat. I felt horribly. I complained about this to manager, but he seemed least bothered. Such a low standard of pvr is really dissapointing. I think i will never go to pvr forum again

Pvr places ads for 25mins before the movie starts and 25mins during interval.
Kids can barely sit through 2hrs movie and coz of the ads, its becoming a 3.5hr event.
What is the need for ads when you have paid for the ticket.

These ads will be the death of movie watching experience.
Better to watch them on netflix or amazonprime.

Shame on pvr!!!
Being an indian company, they have shown their true colors.
No class at all.