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1.6
Updated: Nov 21, 2025
Complaints 2469
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789
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1680
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PVR Cinemas reviews & complaints page 85

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D
Deeban Karthik
from Chennai, Tamil Nadu
Oct 12, 2018
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Address: 603202

I went to pvr cinemas @meenambakkam branch on 10th of oct to watch 4.15 pm movie at audi 4 screen with my family.

I have requested for 1 large popcorn + 2 cool drink combo worth of rs. 290 & 1 chicken sandwich worth of rs.120 & apart from that on my bill i have been added with 2 peanuts worth of rs.20 & 1 lollipop worth of rs.10 which i haven't asked for.

When i asked to the person who billed, she told that its on combo offer but on the screen its not there.

So do let me know whether its on combo or you have added on my bill to sell it.
+1 photos
Nov 16, 2018
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2018
PVR Cinemas Customer Care's response Dear Deeban Karthik,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Sep 06, 2019
Updated by Deeban Karthik [protected]

[protected]@gmail.com
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    A
    amitkh
    from Chandigarh, Chandigarh
    Oct 11, 2018
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    Address: New Delhi, Delhi

    Misleading information online & bad service at pvr cinema. I ordered green apple lemonade for rs 200 & they made me wait in que despite online order finally they gave me 7up soda with green apple concentrate added. Which is no where near definition of lemonade or a fresh lemonade. Clearly incomplete & misleading information spoils your experience of online order comfort & value for money. I registered written complaint in their register (Pvr nairaina).
    Nov 21, 2018
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Oct 11, 2018
    PVR Cinemas Customer Care's response     Dear amitkh,

    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

    Regards,
    Team PVR
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      Y
      Yash Vasa
      from Mumbai, Maharashtra
      Oct 10, 2018
      May 9, 2023
      This thread was updated on May 9, 2023
      Resolved
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      no bill provided for food we ordered.

      Address: 400080

      Dear team,

      It’s highly improfession for your trained managers to come on floors and convincing customers even when they are aware about the billing fraud.
      It’s unappriciated and because of such people your brand is on stake.
      As per the pvr policy if customer has received the order without bill then pvr is responsible for our eatables. Sometimes it’s really odd to say it’s pvr and i am affraid that i...
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      P
      PRAJWAL HEGDE
      from Mumbai, Maharashtra
      Oct 9, 2018
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      Address: Mumbai City, Maharashtra

      I had been not allowed a packet of popcorn in PVR andheri mumbai, Maharashtra. The security gaurd just snatched the packet and put it in his cupboard and said it's not allowed then I said him that the outside is allowed in Mumbai in all multiplex. So I called the customer care number of PVR to check and he said it's not allowed and didn't tell any reason.
      I would like to have a response soon.!
      PVR Cinemas customer support has been notified about the posted complaint.
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        A
        Ayan 1
        from Mumbai, Maharashtra
        Oct 9, 2018
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        Address: Mumbai City, Maharashtra

        I went to pvr andheri east mumbai and i was carrying a packet of popcorn from my source the security person said that it is not allowed inside and then he started to argue.. We also talked to the consumer care of pvr but the person said that pvr doesn't come under that law and so outside food will not be allowed.. He also said that the law is not yet valid so we can't allow you to take anything inside.. I want you to take strict action against this... Does the pvr not come under multiplex or they will not come under law and act accordingly..
        PVR Cinemas customer support has been notified about the posted complaint.
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          D
          Dineshchauhan41191
          from Bhopal, Madhya Pradesh
          Oct 9, 2018
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          Address: Allahabad, Uttar Pradesh, 211011

          This is realy disappointing that pvr allahabad has denied to serve nestle frappe, pl refer below booking id and arrange to return my money immediately.

          Movie sui dhaaga - october 9, 3:50 pm at pvr vinayak, civil lines, audi 01, 4 seat (S): booking id: vcca[protected], kiosk id: wp4838p. 1 x couple large caramel combo (1 large popcorn (Caramel) + 2 pepsi) 1 x nestle frappe1 x chicken nuggets.

          Thanks
          Dinesh
          Nov 10, 2018
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Verified Support
          Oct 10, 2018
          PVR Cinemas Customer Care's response           Dear Dineshchauhan41191,

          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
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            J
            jai hingu
            from Mumbai, Maharashtra
            Oct 9, 2018
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            Address: Mumbai City, Maharashtra, 400091

            After givenrment allowing outside food inside theater's. Pvr icon cinemas dint let me take my chocolate bag inside the theater. I had to keep my bag out side the theater. They were not answerable to my question when i asked them why they are not allowing me to take my bag inside.
            Pvr cinema - infinity mall, oshiwara, andheri west.

            It is very unfair of the cinema authority to go this until notice. And shamefully presented from their side. It takes out viewers all excitement to watch a movie. Very disappointing tricks by pvr cinema.
            PVR Cinemas customer support has been notified about the posted complaint.
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              A
              Anjeeta Dwivedi Tiwari
              from Hosur, Tamil Nadu
              Oct 8, 2018
              Resolved
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              Address: 560103

              I am anjeeta dwivedi.
              I had booked 2 tickets on saturday 6oct for suidhaga in arena mall bangalore.
              My money got ybut didn't get any tickets.. After that i had sent many mails to pvr but didn't get answer to any of my complaint.
              I had booked tickets my money got deducted and i got the mail from pvr that that was a bad transaction so again i booked and again money got deducted and i dint get the tickets..
              I need a refund
              Nov 9, 2018
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Oct 09, 2018
              PVR Cinemas Customer Care's response               Dear Anjeeta Dwivedi Tiwari,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
              View replies
              Rude and Carefree staff. Sells handwritten tickets. Worst food and quality and untidy seats. Totally unmaintained! On complaining the manager about staff behavior with their customers, he was supporting the wrongful staff. Will never recommend PVR, Rahul Raj Mall Surat to anyone.

              I am complaining about refund - Comment #3233299 - Image #0
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              PVR Cinemas Customer Care's response, Oct 10, 2018
              Verified Support
              Dear RAJAT ALOK PALIWAL,

              We request you to share your contact number and email ID on [email protected] for further assistance.

              Regards,
              Team PVR
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                R
                Rakinkishore
                from Hyderabad, Telangana
                Oct 6, 2018
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                Address: Hyderabad, Telangana, 500081

                Hi,
                I have been to a movie at pvr hitech city on 6th oct, 2018. During the breakhave ordered a plate samosa (2pc), which costed me 100/-, and the cash counter does not allow food card to purchase the same.
                I have couple of questions to pvr cinemas,
                1. Why are the pricesnof food are still too high inspite of govt order to regulate the prices for common man.
                2. Why are food cards are not being allowed to make the transactionst purchase food at pvr.

                Thanks,
                Ravi
                Nov 11, 2018
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Oct 08, 2018
                PVR Cinemas Customer Care's response                 Dear Rakinkishore,

                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
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                  M
                  Muthumala Ganesh
                  from Chennai, Tamil Nadu
                  Oct 5, 2018
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                  I booked 2 tickets through pvr cinemas app.. Since plan was dropped.. I chose to cancel the tickets.. But the app or the online website doesnt have option for cancel... Fed up with this hell site and app..
                  I mailed the customer support thrice... But there was no options for filing queries or complaints from customer.. They have only options for feedback, corporate and bulk booking..
                  Atlast money and time is totally waste because of this worse app..
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    P
                    prnksngh00
                    from Narwana, Haryana
                    Oct 3, 2018
                    Resolved
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                    I left my mobile on my seat after the movie finished please help, movies show timimg details are: 10:45 pm show, movie name: sui dhaga, audi 2, seat no: q row 3 and 4,. After calling on my mobile number its telling switched off... Please help.. It was a lenovo. Please note our original seat number was q1 and q2 but as the seats were vacant we got seated on q3 and q4. Please help
                    Nov 5, 2018
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Oct 03, 2018
                    Updated by prnksngh00                     date on which we watched the movie and incident happend was 3rd october 2018.
                    Verified Support
                    Oct 04, 2018
                    PVR Cinemas Customer Care's response                     Dear prnksngh00,

                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
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                      P
                      Praba Karan Visvanathan
                      from Chennai, Tamil Nadu
                      Oct 2, 2018
                      Resolved
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                      I booked tickets for a movie (Pariyerum perumal) in pvr cinemas, ampa sky walk when we came for an interval there was a huge crowd on the billing section. I found there is only two people in the cabin who is taking the order and same people preparing food for us.. Where we spent almoat half an hour.. When they cannot take orders on food. Why they are charging double the rate for regular pop corn and regular coke. Totally we paid 600 bucks for two regular pop corns.in the meanwhile movie started after the interval where we loat almoat 15 mins in the movie.. Why they are taking these much time for the billing and they are starting the movie and they know we are waiting in the queue for a order.. The most disgusting thing is the way tgey prepared amd delivered their foods is really worser than worse.
                      Nov 10, 2018
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 04, 2018
                      PVR Cinemas Customer Care's response                       Dear Praba Karan Visvanathan,

                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
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                        R
                        risingsun123
                        from Bengaluru, Karnataka
                        Oct 1, 2018
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                        Address: Kolkata, West Bengal

                        Hi,

                        I had booked a wrong date ticket by mistake. On contacting the support to help me cancel/reschedule ticket, i was told it is not allowed.

                        Agreed that it is my mistake, but there should be some leniency to the customer and either i should be allowed to reschedule or cancel it. My 2000rs gone waste just without reason. Even airlines allow cancelation/change of tickets

                        Booking id: mpxl[protected]
                        My name: paras khaitan
                        Ph: [protected]
                        Nov 8, 2018
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 04, 2018
                        PVR Cinemas Customer Care's response                         Dear risingsun123,

                        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
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                          J
                          jevika
                          from Mumbai, Maharashtra
                          Oct 1, 2018
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                          I just want to know why you guys are charging rs 60 for 500 ml water bottle named dive. That it was hopeless boring water in it... I complain abt it in the counter he tasted it and saying i m not feeling that.. Do you think we have unnecessary time to complain abt this.. So cheap product u sell that too so higly and overpriced... Where in market we get 1 ltr water in rs 20 then why you guys are charging 3 times higher price for half quantity. This is totally unfair and monopoly of you guys. As a customer point of view this is very disturbing. I purchased this product at mulund nirmal lifestyle mall pvr cinemas this is unbearable and strict actions should be taken against this...
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            A
                            Ajaya5568
                            from Patiala, Punjab
                            Sep 30, 2018
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                            Address: Kanpur, Uttar Pradesh, 208011

                            This is very bad that you guys have no value of time show time of today show 30 sep 2018 is 6:15 pm for sui dhada screen 3 i have booked 6 tikets but i m surprised that move entry start after 30 mints of show time

                            And movie start after commercials add 6.42

                            This very bad if you guys have no important of public time

                            I want rewert on this other wise i will go consume cort for wrong information

                            My number is [protected]
                            Nov 3, 2018
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 01, 2018
                            PVR Cinemas Customer Care's response                             Dear Ajaya5568,

                            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Team PVR
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                              S
                              sharanyaa
                              from Attingal, Kerala
                              Sep 27, 2018
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600088

                              I booked a ticket on 15-september- 2018 from PVR app, for the movie Predator at Velachery, chennai.
                              On my first transaction my money went and i received notification but no tickets has been booked. Then after few minutes, the selected seats have been marked empty. I tried to book again, this time it was successful with the payment and received my tickets too.
                              It is been 10 days now, i did not get back money for the first failed transaction.
                              Transaction Reference ID -[protected]
                              Amt - 529.40
                              Oct 29, 2018
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 27, 2018
                              PVR Cinemas Customer Care's response                               Dear sharanyaa,

                              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                              Regards,
                              Team PVR
                              Helpful
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                                A
                                amitshrma22
                                from Fatehabad, Haryana
                                Sep 24, 2018
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                                Address: 160022

                                I spent 210 rs for one pizza which was just bread and four tiny pieces of panner and nothing else. Just worst. Then 380 rs for a popcorn that would not cost more than 10 rs in the local market and 200ml coke and a burger which was pathetic. Overall i spent 590 rs and the food standards we the worst. Tickets are super expensive and above that these jaw-dropping rates of very low quality and quantity snacks. I don't know why nobody says anything. It's a huge cheating. If they are charging this much, they should at least give quality food and decent quantity. Very disappointing.
                                Oct 27, 2018
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 24, 2018
                                PVR Cinemas Customer Care's response                                 Dear Amit,

                                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                Regards,
                                Team PVR
                                Oct 07, 2018
                                Updated by amitshrma22                                 Email ID: [protected]@gmail.com
                                Contact: [protected]
                                View replies
                                Email ID: [protected]@gmail.com
                                Contact: [protected]
                                Reply
                                PVR Cinemas Customer Care's response, Sep 25, 2018
                                Verified Support
                                Dear amitshrma22,

                                We request you to share your contact number and email ID on [email protected] for further assistance.

                                Regards,
                                Team PVR
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                                  K
                                  kiran kumar kadiyam
                                  from Hyderabad, Telangana
                                  Sep 23, 2018
                                  Resolved
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                                  Resolved

                                  ticket cancellation for order id hthd0000646193

                                  Address: 500081

                                  Hi

                                  I have booked online movie ticket through pvr mobile app, i selected "uturn" movie and pvr icon hitech city is the location. But it redirected to another movie and i thought it is for "uturn" movie and booked it but it got booked for another movie. Please find the order id = hthd[protected], i need to cancel this ticket. Please help me in cancelling this ticket....
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                                  D
                                  Deepu23
                                  Sep 23, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110092
                                  Website: www.pvrcinemas.com

                                  I booked two tickets from the site and payment was also successful but no information regarding seat and cancellation was provided. The show timing is 10.00 am so unable to resolve the issue. Provide me the refund if no alottment has been made else give the details regarding the booked tickets throught the site. The payment was made through paytm account.
                                  Oct 25, 2018
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 24, 2018
                                  PVR Cinemas Customer Care's response                                   Dear Deepu23,

                                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                  Regards,
                                  Team PVR
                                  View replies
                                  Popcorn of large size costs 360 rupees, same amount outside is maximum of 50-80 rupee's. This is what makes me think about going to movie in PVR

                                  regarding movie seat allotment - Comment #3219903 - Image #0
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                                    R
                                    romin.nandu
                                    from Gurgaon, Haryana
                                    Sep 20, 2018
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                                    Address: Gurgaon, Haryana, 122001

                                    We use to go to pvr mgf, it's always that popcorns carry so much salt that is enough to create headache and high blood pressure. So when u think u are enjoying courtesy to capitalism u are actually inviting urself for a hospital visit.

                                    Food is so over priced there with low quality.

                                    Shame on management. Spoiling ur brand name to earn profits but you guys are actually losing your loyal customers like us.
                                    Oct 31, 2018
                                    Complaint marked as Resolved 
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 24, 2018
                                    PVR Cinemas Customer Care's response                                     Dear romin.nandu,

                                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                    Regards,
                                    Team PVR
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