PVR Cinemas Complaints & Reviews

It was very uncomfirtable watching "gold" at pvr edm, ghaziabad, audi-3 with family and a four year child - seat nos. L-2, l-3 & l-6 on august 17, 9.45 pm.

Airconditioning was a total failure.
Mosquito menace

Though complained to the representatives present outside the hall and came to know that one of the units not working.

It was a bad experience especially the representatives expressed their helplessness and did not offer any apology.

Money spent for the classic seats for entertainment was a total waste.

Vijay kumar mitra

Kindly note that, to get one ticket to sayameva jayathe (Hindi) stood there for 30 min as there was no queue system and its like a fish market. Sad part is that no staff listened to me and the way the so called manager replied was disgusting. Totally it is unprofessional and he said sometimes it happens adjust to it. He is very rude and no staff listened to me to understand the situation. Manager said his name is abhi and in a flip of second he changed to yadagiri, such an idiotic behavior (Sorry to use this words but cant control the emotions). It happened on 17th august 2018 at 10.20pm. Hope you will call me to know the entire situation, if i did not hear anything from you in 48 hours, please remember that i am going to file case against pvr cinemas with all possible sections to address this issue.

Hyderabad -
Kanth kr - [protected]

Your pimpri pvr staff had done offence against nation even they do not have idea about assault & battery that they had done to us also had unlawful restraint i have evidence i am going to sue your staff for this offence, the behave like gangsters with us and threatened our life the warned the will not let us go out from mall on our own legs when police came then we can get free from there, they also misused police power against us.

We are trainees and we went to see movie in saharaganj mall lucknow. After booking the ticket online we wen to see the movie. But your staff 'kamlesh' who introduced him as a tl denied us entry because we were carrying laptops. But this information was no where in the online bill generated of paytm.
He also misbehaved and has no manners to talk to girls. He abused us and we have done the recording for the same. Very poor and pathetic reply was given. And customer service was very bad.
Also when we requested him that we want to meet the manager he refused and said that he is dealing with other customers and is in important meetings. I am very disappointed with the pvr staff.
If any person come from the different state and has his laptops or luggage then he will not ne able to watch movie in your pvr.
You have locker facility then why you denied.
Spend some money for your locker facility altleast.
I will recommend everyone not to go to your pvr.
And also how do to give preference to your customers, the one in the meetings were important and we were not.

If kamlesh type of persons are a part of your pvr so customer service cannot improve in any way.
Pathetic service. Really disappointed.

17 aug 2018

Hi sir,

Earlier we have saw many Telugu movies at PVR Phoenix Mall Lower Parel & from last 6 months observed non of the Telugu released movies are showing this Lower Parel Location.

What is the wrong with Phoenix lower Parel PVR to run Telugu movies & as same is showing other locations.

We are located near by PVR lower Parel, Due to this reason we need to visit Kurla & sion PVR location so it will lost our time & money too for travel expenses.

Thanks,
Prasad Dasari

Dear sir/ madam,
Before booking of cinemas online in pvr theatres that the notification says that “the movie contains ‘a’ certificate, below 18 years not allowed”, like that pvr theatres may also give a notification before booking that “physically challenged persons not allowed to see any type of movie in pvr ampa mall in aminjikarai”.

Since i went for a movie with my family & aunty (5 members) on 5th august 2018.3.50 p. M show (Junga) at pvr cinemas, pvr ampa mall in aminjikarai in chennai.in my family i & my aunty are physically challenged persons and both were felt very bad, particularly my aunt. First we reached basement by auto and then went ground floor to use lift by walk of two flights of stairs then reached fourth floor by lift and then again walked in another flight stairs to reach the audi 01 theater. To complete theses process to reach the theatre we have taken more than a hour with painful.

I do not know without giving basic facilities to physically challenged persons & elders as per government norms, how they got license.

Finally we have decided not to go further in these theaters. Anyhow i requested u to give a suggestion to make lift facilities from basement and from fourth floor or atleast ramp stairs for physically challenged persons and elders.

Recently i went for a movie to pvr cinemas phoenix mall kurla after 1st of august. Even after the lift on ban of outside food the staff didn't allow us to take some chips. They were adamant that they did not receive any such information and weren't following the law. They kept refering to some letter sent by their head as to not allow customers bringing outside food which is totally an illegal order since the lift on the ban.

I booked the tickets for mulk movie in pvr phoenix market city pune for the 11 am show and movie started at 11: 15am and got stuck at around 11:40 am and no staff was attending the issue until one of the viewer went and complaint. The staff then gave a reason stating there is a server breakdown issue so the movie will start in another 10 mins... But once the movie started the same incident occurred twice again. Also the staff was so irresponsible to stay and check for the issue. This harrassment was not compensated and the higher officials didn't complete the demand.

I went for a movie on 1 august 2018 at pvr cinemas, forum mall - bengaluru. The sound system, seats, movie experience is good, but i was disappointed only with the high food prices. During break i have ordered for a large coke and pasta and overall it cost me 468 just for two items.

Large coke (Between 750 ml to 1 ltr) - 230 rs
Pasta (Small bowl) - 318 rs.

They are literally selling higher than the mrp prices.

I think its really unfair, just like hyderabad and mumbai i request to lodge a complaint again pvr cinemas and implement the same in bengaluru.
They are just looting amount from the common man.

Yesterday i went watch a movie, and my experience was horrible. While i was coming out of the movie i found a dead rat nearby my seat. I go to pvr just because of the quality and the kind of services pvr gives me. But yesterday i felt waste of money and time is going to pvr. I have also made a vedio i can send u if needed.
Pvr address
Pvr pacific, subash nagar

I had booked movie tickets on 29 july at pvr, city one mall, pimpri, pune in person for 1st aug 3:20pm show. When i went to watch the movie on 1st aug, same seats were allocated to someone else. When i enquired staff of pvr, i was told there was some change in price and they changed my seats. I confronted but their staff was adamant and did not even accept their mistake nor apologize. Highly dissatisfied with this.

Dear sir,

I am a proud and loyal PVR customer from many years.I had booked 2 tickets for today 7 pm show with order ID PEDM[protected] and mobile number [protected].i got to know that my grandfather is hospitalized in ICU and I have to leave for Lucknow.Kindly take this as an exception and cancel the ticket and refund the amount as this is the first time I am requesting.I have already emailed the details to [protected]@ pvrcinemas.com.

I would be grateful for the favour.Thanks to PVR family.

Regards,
Vijendra Pradhan
Contact number-[protected]

Booked tickets twice this week, each time with different payment methods and each time the website showed "Bad Transaction" and did not issue tickets even though the payment went through.

They say they will issue a refund but it still hasn't been done.

Their website is pvrcinemas.com

The tickets were booked on July 26 and July 27.

Going through the forum, it seems pvrcinemas has a habit of not refunding people for transaction issues on their site. They should either refund the consumers or fix their site and not swindle their customers

Dear team,

I tried booking movie tickets through pvr android app twice [upi payment] and both the time amount got deducted but no confirmation was given on tickets. This is very carelessness that transactions are getting successful on app and you people not at all taking action to refund the amount. This is too bad.

I have attached the transaction receipt for your kind review.

Kindly refund the amount.

Regards,
Ashish khandelwal
[protected]

Hello! I went to pvr, flames yesterday for watching dhadak. I asked for normal ticket to your employee and she gave me prime tickets. I asked her, i didnt want prime but normal seat tickets. She foolishly replied, “sorry ma’am ‘ mene apko sahi se suna nhi tha’” also, she didnt confirmed from me about the details of the ticket. I wasted my money because your stupid employee didnt confirmed me. Hope you will take action against it. Thanks

Dear sir, in hyderabad multiplex theatres are get an idea to make money from chidrens, recently i checked in bookmyshow website at the time of booking, it s asking ticket for 3 years baby, how they watch movie, how can i leave them at home, now a days small families are there, if thats childrens movie or any special movie for children its ok for some times, but all.., its not correct, every body should respond on multiplex big shots,...

We had watched 6.20 pm, 22nd july 2018 show - sanju movie at pvr dt mega mall gurgaon.
This is to raise the complain that national anthem is played incomplete at pvr dt mega mall golf course road gurugram (Gurgaon) haryana. That should be rectified as this is insult to the national anthem.
Please look into it and rectify the same.
Regards
Srivastava

Hi..i live in surat and usually watch all the movies And always book recliners.hardly book pvr when all other theatres r full. I have complained 4 times about the recliner seats that they all r broken and in a very bad position, but there is no improvement in it. Never really seen such a irresponsible behavior anywhere neither such an pathetic staff. Remember... ur brand value is not bigger than the customer's time and money.

Dear sir
I book the ticket in pvr cinemas in mbd mall, jalandhar-144001 nd the payment of transaction of Rs. 425.2 was succesfull from my account on 14.04.2018 11:01am but the ticket was not booked.
The detail is as under
Reference NO. for PVR cinemas transaction of Rs. 425.2 from A/c XXXXX on 14.07.2018 at 11:01 is IGADYTCEA2.
Pls refund the money as soon as possible

Hello Team,

During my last visit to your cinemas in Chennai (Grand Galada) on 14th of July 2018 for the movie Kadaikutty Singam, 9:40 show( booking reference: WJNHJPM), I had ordered French Fries during the break and I noticed that both the Veg Fries and Non-Veg Fries were also been cooked in the same kit and same oil. When I asked then about the same, they didn't give us proper response and told us that they did it by mistake with a careless and bad attitude, and he just simply started taking next orders without giving me a solution. The most funny part of the careless cook was, he told us to eat the same for this one time and this mistake won't be repeated in future. After few more conversations, they told me that they will refund the amount.

Had I not noticed, I would have been served with a Non-Veg food which is against our religion, cast and our believes. I cannot take this as simple as the cooks attitude.

We are paying you more than the worth of the particular product, yet we are not being served with a quality and tasty product.
We've been very openly cheated.