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PVR Cinemas Complaints & Reviews

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Updated: Sep 13, 2026
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PVR Cinemas reviews & complaints page 9

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A
Ayaan white
Jul 28, 2024
Jul 30, 2024
This thread was updated on Jul 30, 2024
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I attempted to book tickets for Deadpool 3 via your app today, intending to use my INOX PVR pass. However, I encountered an error stating that the pass is invalid.
I fulfilled all conditions for the 4Dx format on a weekday, yet I learned that the terms and conditions were updated on July 8. Why has this update not been reflected on your website or app, especially after 20 days (till 28th July from 8th July)?
Given this misleading information, I request either a full refund or the ability to book Deadpool 3 for July 29 at 1 PM at PVR Gandhi Path, Jaipur. I[censored]nresolved, I will consider filing a complaint with the consumer court for misleading practices.
PVR Cinemas customer support has been notified about the posted complaint.
Jul 30, 2024
Updated by Ayaan white
Got no response yet!
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    A
    Jul 26, 2024
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    Address: Saket pvr

    As per the PVR policy, i want a refund of the amount paid. It was displayed on their screens, "If you don't get the bill, your order is on us."
    Date: 26/07/2024
    Movie name : Deadpool vs Wolverine
    Show time : 8:30 AM
    PVR Cinemas customer support has been notified about the posted complaint.
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      A
      adenxjoe
      from Chennai, Tamil Nadu
      Jul 16, 2024
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      I booked a ticket for the movie, “INDIAN 2” at PVR in the In VR Mall Chennai. I had to cancel the ticket today, but there is no sign of the ticket after cancellation. When I clicked the “cancel” button, the ticket just vanished. I didn’t receive any cancellation status or refund. What is the status of my cancellation? Is the ticket canceled, or do I still have it? The PVR app is really bad. I don’t know why they can’t even refund canceled tickets. I want an refund.
      Booking Details:
      Booking ID: T5AYBJX
      PVR Cinemas customer support has been notified about the posted complaint.
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        E
        Er. AJAY f
        from Chennai, Tamil Nadu
        Jul 13, 2024
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        Address: Mumbai

        On 22nd of June my payment of Rs. 600 was successful but in pvr payment machine receipt was not generated, So we made payment via other UPI mode and both the payment were successful, but refund not received for one transaction.
        PVR Cinemas customer support has been notified about the posted complaint.
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          S
          Shaannnn
          Jul 6, 2024
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          Not able to redeem gift card worth Rs. 500, If it is more than Rs. 500 (804) it says insufficient balance in card and if its less than Rs. 500 (464) it says its less then min redeem value. It is very wrong and by any means I cannot get a 500 value of my cart no matter what i add. this is a complete waste of my money and gift card. I need a solution asap.
          PVR Cinemas customer support has been notified about the posted complaint.
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            M
            mohitsoni001
            from Bhinmal, Rajasthan
            Jul 2, 2024
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            Address: ahmedabad

            On 30/06/2024
            i have booked two movie tickets of kalki movie in ahmedabad as i am new to ahmedabad city i dont know all theatre location by name so i booked tickets of kalki movie and theatre name ed pvr motera ahmedabad but when i used direction shown in pvr application under my bookings section they directed me in wrong direction and i reached there my using location given by pvr app and when i reac there i come to know that it is wrong theatre address they directed me to pvr acropolis thaltej which is very far from pvr moter so i lost my show and also my money i need my refund
            inshort i have booked tickets of pvr motera and as i am new to city i used direction from pvr application but they give me wrong location
            i need my refund
            also i have proof attached down
            +1 videos
            PVR Cinemas customer support has been notified about the posted complaint.
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              S
              suneel705
              Jun 10, 2024
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              Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
              Had to rebook on another app
              PVR Cinemas customer support has been notified about the posted complaint.
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                A
                AmitKS101
                May 21, 2024
                Jun 21, 2024
                This thread was updated on Jun 21, 2024
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                No refund for PVR passport payment.

                Its been more than 2 weeks since a made the payment for PVR passport of rs.349 via upi.

                I didn't got the confirmation at the end and yet money got deducted from my bank account.

                I contacted your customer care couple of times, they said the payment failed due to some technical issues and money will be refunded within 10 days max...

                I also sent email to them twice but haven't got any response.

                I transacted on 2nd May...its 19th now.
                PVR Cinemas customer support has been notified about the posted complaint.
                May 21, 2024
                Updated by AmitKS101
                Its 21st May now...its been 20 days.

                Still i haven't got my refund.
                Jun 21, 2024
                Updated by AmitKS101
                It's been 50 days...still no refund.

                Never had an issue like this...ever.

                PVR is the worst company.
                It's been 50 days...still no refund.

                Never had an issue like this...ever.

                PVR is the worst company.
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                  S
                  SNEHA ZAZEN
                  May 18, 2024
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                  Address: promenade mall, delhi

                  I am writing to report an issue with my recent food order at PVR on[protected]. I ordered a large nachos, Pepsi, and popcorn, and the payment was debited from my account. However, I did not receive any confirmation, and my order was not registered.

                  This issue caused a significant disruption during my movie as I had to leave my seat to inquire about the order. The manager directed me to customer service, and I was then asked to write this email.

                  I request a full refund for the unfulfilled order and compensation for the inconvenience caused.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    A
                    Avyansh Singh
                    May 16, 2024
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                    Address: U block, DLF PHASE 3, GURGAON, 122010

                    I mistakenly booked the ticket and I want you to please cancel it. I need refund. Although I was just applying my Gift card on it but it booked the tickets automatically.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      N
                      naresh5038
                      from Warangal, Andhra Pradesh
                      May 14, 2024
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                      Address: station road, warangal.

                      I didnot get my order in time as well as manager is not responding properly. They are showing attitude and negligence towards the customers, today including me so many more then 3 people faced same issue. The bill you gave is missing, is said to have gone somewhere. They clashed with us that we had no seat number, no bill if we asked loudly.
                      I want the action towards the issue.

                      See we are sending you a copy of the bill for the food order.

                      how many days takeing solved my complaint.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        P
                        Prashant.T
                        from Mumbai, Maharashtra
                        May 3, 2024
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                        Address: [email protected]
                        Website: m.inoxmovies.com

                        I have not received any response from your end, it's almost a month now.

                        I tried to book tickets of " godzilla vs Kong " at Mansion IONOX JIO World, BKC on your website "INOXMOVIES com"

                        The payent was successful but the tickets we not booked, I tried it 2nd time and same happened, this was a tecnical glitch on your website.

                        The amount deducted are as below,
                        Rs. 2093.62 and Rs.2418.40.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          M
                          Mohanapreya
                          Apr 25, 2024
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                          I booked 2 tickets for the movie - GODZILLA X KONG : THE NEW EMPIRE (3D TAMIL) (U/A) on April 12, 2024 at 10pm and my money was deducted for it but the tickets were not booked. So I booked 2 tickets again. While my money was deducted and the ticket booking failed I received a message stating that my money will be refunded in 7 - 10 business days but I didn't receive my money yet.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            N
                            Naveen goud k
                            from Nizamabad, Andhra Pradesh
                            Apr 22, 2024
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                            I booked movie through Pvr pass on 28 March and -15 April both times movie was canceled I called to Pvr customer and mail also resolve always saying within 24 hr u will receive
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              M
                              mdevansh
                              from Mumbai, Maharashtra
                              Apr 22, 2024
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                              My name is Devansh Mehta and I tried to book tickets from your website for the movie Maidaan on Apr 22, 24 at 0940 hrs. I used a gift voucher for Rs. 500/= and when I tried to pay for the remaining amount using credit card the website did not respond and I was timed out.

                              Now when I try to rebook the website says the gift voucher has been used.

                              Please call me on [protected] to resolve this issue and how to rebook the tickets.

                              Best Regards,
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                Parvati Bhatt
                                Apr 12, 2024
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                                We booked ticket from PVR app and even paid through upi but it should an app that the tickets for notebook and we will not send any receipt. We contracted the nearby PVR cinema, they told us that the money will be refunded to us within 48 hours but that never happen. We even try to call the numbers that is provided but it will nobody was picking them up so please give us our money back and also the customer service is very bad. Start providing a complaint number to file a complaints.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  S
                                  Sasat1
                                  Apr 9, 2024
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                                  Address: Rajajinagar Bangalore Karnataka

                                  Yesterday dated 25th Mar, Me and my friend been to Orion Mall, PVR, Bangalore to to watch a movie, We bought cheese popcorn - REgular size rated Rs 390/-

                                  Once we got in all we got is only unpopped corn for most 60% in each bite it was uncooked .

                                  Sir does money doesnt matter if it comes from commoners like us, Should we be dressed in hi-fi manner to get the food for money. Iam saying this first we got a popcorn then later that was putback and he gave a other one.

                                  We are deeply disappointed Sir.

                                  For us 390 is a huge money only, Spending it only to get uncooked popkernels made us real sad.
                                  DInt expect in PVR.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    Bharathi L
                                    Apr 6, 2024
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                                    Address: Virugambakkam, Chennai

                                    Hello, I have booked today for Godzillavskong, but it got rejected after debited. Reference no.[protected].

                                    I request to refund my amount at the earliest. Attached for your reference.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      S
                                      sai lalith
                                      Apr 3, 2024
                                      Apr 3, 2024
                                      This thread was updated on Apr 3, 2024
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                                      Address: 9/278,5th street,nagalakshmi nagar,chennai-600126

                                      In pvr aero hub ill book godzilla X kong movie but on time in theatre they will tell " the show was canceled due to electric power default " ill travel long distance to that show so pvr cinemas to refund the ticket cash and ill want extra composite charges for my travel
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Apr 03, 2024
                                      Updated by sai lalith
                                      ill never experienced like this in any theatres very worst experience
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                                        R
                                        rgour
                                        Mar 29, 2024
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                                        Address: Indore

                                        Hello There,
                                        I was trying to book ticket through INOX PVR app on 21 Jan for Main Atul hoon movie my first translation got failed For Rs. 393.44, and i tried again and i booked successfully but my 1st transaction amount still pending i called number of times on your customer care number[protected] i always got assurance you will get your amount with in 7 days but as per your calendar still 7 days not completed actually more than 2 months passed.
                                        Please initiated refund for my amount 393.44 ASAP
                                        [protected]
                                        rahul.[protected]@gmail.com
                                        PVR Cinemas customer support has been notified about the posted complaint.
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