PVR Cinemas Complaints & Reviews

They had put offer on board of Rs 849 for one large popcorn one large Pepsi one plate nacho, one chocolate cake slice and burger, when went to counter that they cannot give us and then asked why board is displayed when asked immediately they removed it and then the manager came and was rude to us (we were 3 ladies) he does not know how to speak to customers

I booked tickets from PVR app on 28th July 2023, 12.59Pm. My money got deducted but no tickets where booked

Amount got debited from my account but tickets not booked.
Kindly refund the amount asap in order to book with other tickets.

Hi Team,

I have recently booked 2 tickets in PVR Brookfield, coimbatore. I have completed my payment. Ticket has not been received after successful payment. Kindly share ticket or cancel them pls update ASAP as the show will be in evening!

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a distressing incident during my visit to PVR Cinema Kota today, [Date]. I had purchased a ticket for the movie screening at Screen 1 and was assigned seat Q14 for the showtime at 7.45 pm.

However, during the course of the movie, I realized that I had lost my wallet. The loss of my wallet has caused me significant inconvenience and distress. I immediately retraced my steps and searched the area around my seat, but regrettably, I was unable to locate it.

I must express my concern over the lack of assistance provided by the cinema staff when I informed them about my lost wallet. Despite their polite demeanor, they seemed disinterested in actively helping me search for it. I understand that the cinema staff may have certain procedures to follow, but considering the urgency of the situation, I expected a more prompt and empathetic response.

I request your immediate attention to this matter. If by any chance, my wallet is found, I kindly request you to contact me at the earliest on [protected]@gmail.com . My wallet is brown in color, containing various important identification cards, adhar card PAN card, and a sum of cash.

Moreover, I believe that a thorough investigation into the matter is necessary, as the possibility of misplacing my wallet due to an issue with the seat or the immediate vicinity cannot be ruled out. I urge you to look into the matter to ensure the safety and security of your customers.

I have been a loyal patron of PVR Cinemas for a considerable amount of time, and incidents like these tarnish my overall experience and impression of your establishment. I hope you understand my concerns and take appropriate actions to address this issue.

I request you to respond to this complaint as soon as possible, either by email at [protected]@gmail.com . I expect a prompt resolution and a sincere explanation for the events that occurred during my visit to PVR Cinema Kota.

Thank you for your attention to this matter. I hope for a swift resolution and restoration of my lost belongings.

Sincerely,

Prateek Kumar

Technical Error I booked Tickets for four in PVR Aerohub for today but technical error happened later it got refreshed n booking was successful... But after we reaching theatre they said the tickets was of yesterday ... My family was totally disappointed we came back n watched the movie in Forum Mall chennai... I need a refund... I lost my money and moreover family totally upset.

Sir

I did not get pvr points for the past bookings my mobile Number is [protected]...they can check my bookings and see how many bookings I have done

I did a transaction of 486.64 at 11:04 am on July 29 2023 to PVR CINEMAS where my amount got taken but the ticket wasn’t booked. The ticket was for 30th July. I’ve attached the respective screenshots

I booked for tickets at PVR Cinemas at VR Mall Anna Nagar Chennai and paid Rs 473.40 through google pay, my account was debited and payment made, but I did not get confirmation nor the tickets. I called PVR Cinemas customer care mum several times but they said that all customer care executives were busy, I need the refund

I paid for 2 tickets for a movie at PVR cinemas at VR mall Chennai, and paid Rs.473.40 via Google Pay, and the amount is debited from my account and received by PVR Cinemas. I however did not get any confirmation nor did I get any tickets. I tried calling their customer care number several times but always an automated voice message said all executives are busy . I want the refund or tickets.

No refund recieved for bad transaction of ₹1494 tickets ( oppenheimer)

I have bought Regular popcorn on PVR Pondicherry on Saturday around 4.30 pm, I have paid through axis bank scan app for 120 rs and 100 rs coupon, My transaction is successfull but receiver side money not received again I have paid through one of the Salesperson Gpay scanner. I Have attached the screeshots of two transaction, please review it and refund my money immediately

Dear PVR, I booked a ticket yesterday for Oppenheimer movie but first transaction got failed (Error message as lost in space) I want my money back around 386 rupees ASAP.
Date is 23/07/2023.Please automate these reversals to continue our's patronage with you.

Movie show time 8:45 pm
At Bhopal aura mall

I went yesterday evening 22nd July 2023 for watching Oppenheimer with my family to PVR Acropolis Ahmedabad.

During interval we ordered a medium cheese popcorn tub. We tasted it and found it very salty. We went to get the popcorn exchanged. When we told him about changing our popcorn he immediately agreed but he threw our large tub to the unused salty popcorn into the Dustin. Seeing this we felt very bad of soo much food going into trash.

I highly request PVR to take strict actions against such food waste as there are many needy people in our country who sleep hungry. Please share food with those who actually would appreciate your effort.

I Booked barbie 2023 at PVR official App.The theater I booked is ampa nelson Manickam road.while payment the payment I got a call so I answered it after 5 minutes I completed the payment and the money was debited when the gpay page redirected me to the PVR app there I saw count down and it automatically cancelled the page and redirected into the home page .I have no tickets and my money has been debited.

A payment of 880 rupees was initiated for 4* french fries @ 220 each which was completed immediately and the amount was debited from my account. However the staff stated it as a bad transaction and asked to repay.please help me get the refund i am submitting the proofs below.

One of my friend sent a video on WhatsApp of the clip of movie Oppenheimer. But it is not legal to record any clip of movie in PVR cinema hall

My past three tickets booking points and food and beverages points didn’t added in privilege points or even I didn’t get any vouchers too….please update it..my family members are telling not go here after…

I booked 3 tickets for a movie on 21st July, Friday but I have not received confirmation of the tickets in my sms as the app says. However I do have proof as I have received an invoice in my mail, confirming that I have bought those exact tickets.
Pls resolve ASAP

I booked my tickets for openheimer movie oh 23 july and the tickets have not recieved but the amount is deduced... i booked on 16 july when i pressed online payment and finished it in google pay the app automatically came back to pvr app but it started again and no sign of tickets booked and the custumer care is not proper the seats i have booked is now shows booked already in the seats