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PVR Cinemas Complaints & Reviews

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1.6
Updated: Apr 7, 2026
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PVR Cinemas reviews & complaints page 9

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V
Vijb78
from Ahmedabad, Gujarat
Aug 15, 2023
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Just wants to make a complian in respect of PVR acropolis ahmedabd in respect of allow child below 18 years in movie OMG-2 at screen 1 show time 8:10 pm date[protected].
The manager Mr. Arnab shows his weakness to handle such situation where seen child below 18 years inside the screen.

Pls do the needful on urgent basis. U can verify with CCTV Camara
PVR Cinemas customer support has been notified about the posted complaint.
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    R
    Ram asok
    Aug 14, 2023
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    I’ve booked tickets for oppenheimer for the 15 august along with food and drinks which cost about 1.7k. The amount was deducted but did not receive the tickets yet. When we tried to contact the customer service from 6 pm to 8 pm no one picked up and after 10 pm it says customer services can be contacted only from 9 am to 10 pm only.

    There was a message which says that if the amount is deducted tickets will be issued, else it will be refunded.

    Totally unreliable system from PVR, I’ve used many online services, I’ve never had such poor service( either have a reliable system or atleast provide customer service where people can reach out).
    PVR Cinemas customer support has been notified about the posted complaint.
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      V
      Vaibhav9212
      Aug 13, 2023
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      Address: Nanded

      Money is debited from the account but ticket is not showing on the app
      PVR Cinemas customer support has been notified about the posted complaint.
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        R
        [email protected]
        Aug 12, 2023
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        Address: PVR cinemas. Audi 1,the capital mall, nalasopara east, mumbai, 401208

        Unnecessary comments passsing by them seated behind our seats I 12... We can not enjoy our film...
        PVR Cinemas customer support has been notified about the posted complaint.
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          A
          Anitha1103
          from Chennai, Tamil Nadu
          Aug 12, 2023
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          Address: PVR Cinemas Skywalk, Aminjikarai

          Hi today Aug 12, 2023 we came 12.50 show jailer in screen 2 Seat no J10 and J11 in PVR Cinemas Skywalk, Aminjikarai. My baby’s silver bracelet was missing. Please check it and let me know.
          PVR Cinemas customer support has been notified about the posted complaint.
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            R
            rajdeora14
            from Gandhinagar, Gujarat
            Aug 12, 2023
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            Delayed Movie Start Time Complaint

            Address: Suman cinemax sec 11 Gandhinagar

            I hope this message finds you well. I am writing to express my dissatisfaction with the consistent delay in starting movies at your venue. I recently attended a screening on [Date] and noticed a recurring issue that has left me disappointed.

            The advertised movie start time was clearly mentioned as 8:55 AM, but to my frustration, the movie didn’t commence until 9:20 AM. This delay of 25 to 30 minutes has been a recurring...
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            Manish0108
            from Hyderabad, Telangana
            Aug 11, 2023
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            Address: Kukatpally,Hyderabad, Hyderabad, Telangana

            Booked ticket from PVR app for OMG2 money got deducted but ticket didn’t reflect to the app nor I got it anywhere. The payment done from paytm as attached.
            PVR Cinemas customer support has been notified about the posted complaint.
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              B
              BlisT
              from ALLAHABAD, Uttar Pradesh
              Aug 11, 2023
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              I booked a ticket for mission impossible dead reckoning part 1 at PVR Heritage RSL ECR Chennai on 11th August.
              The transaction was successful but I didn't receive any ticket not any refund. I want my money back.

              My contact no. [protected]
              Email I'd: [protected]@gmail.com
              PVR Cinemas customer support has been notified about the posted complaint.
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                K
                Kirants1991
                from Bengaluru, Karnataka
                Aug 11, 2023
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                Address: Hoskote Bangalore, Bangalore, Karnataka

                On wednesday night at 10:37 pm i have booked tickets for jailer movie (11 august morning 11:45 show) at pvr uptown mall bangalore for two tickets. Transaction got successful i paid through phonepe but in app booking is not reflecting yaar do something.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  K
                  kritix06
                  Aug 9, 2023
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                  Address: PVR Phoenix Marketcity Velacherry Chennai

                  I am unable to cancel movie tickets that i booked today on 9th Aug for OMG 2 in INOX Luxe in Phoenix Marketcity Velacherry, Chennai. No ticket cancellation option on app and website displays ticket cancellation not availaible for this cinema.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    S
                    Snehamartin
                    Aug 7, 2023
                    Aug 8, 2023
                    This thread was updated on Aug 8, 2023
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                    I booked ticket on 06th of August 2023 for jailer movie on the date of 10th.
                    The amount of ticket costs 1222.70 and I paid the amount and I checked my transaction history and the amount of 1222.70 was deducted twice..
                    Kindly resolve my issue I need my refund back which is taken extra from my account..
                    This is not fair to deduct amount like this i want a valid explanation of my issue and it should be resolved asap!!
                    The ticket was booked in PVR cinemas, forum Mall, kanakapura road, banglore
                    PVR Cinemas customer support has been notified about the posted complaint.
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                    As PvR cinemas has notified my complaint I'm asking you to resolve my issue my refunding my money back that is 1222.70 please!! I need it as soon as possible...
                    The gpay number is [protected] kindly refund my money back
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                      R
                      rahulrooky
                      from coimbatore, Tamil Nadu
                      Aug 7, 2023
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                      Address: Coimbatore

                      Hello team, I booked the ticket for jailer movie for 13/08/23 at 12.45pm show timings when I booked the money got deducted from my bank and i didn't receive the tickets and also it happens frequently kindly i request you to refund my amount of ₹294 which was got deducted from my bank and my pvr cinema ID is [protected]@gmail.com and my mobile number is [protected], please kindly look into this
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        M
                        Mrinal Anand
                        from Bokaro Steel City, Jharkhand
                        Aug 7, 2023
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                        I booked two tickets prime for a movie on date 7 August 2023. Money got deducted and no tickets were booked.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          A
                          Ankitak97
                          Aug 7, 2023
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                          Address: Mumbai, Malad

                          I was paying for the tickets at PVR, Malad with patym, my money was debited but the status was "processing". Hence the told me that I will get a refund if it gets debited. I then proceeded by paying with my card. 5 hours later my patym status for this payment is showing completed and my money is debited. I ended up paying twice for the tickets, how do I get my refund?
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            A
                            Apurva261093
                            Aug 6, 2023
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                            Address: Cinemax , City center Nashik

                            I booked 2 recliner seats at Cinemax :City Center, Nashik.
                            On 6th August 2023, 12:15pm show - Rocky and Rani ki Prem kahani- screen 1

                            The seats which we booked are broken, not comfortable at all and also it is stinking.
                            The foam is also coming out of the seat
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              R
                              rumela09
                              from Bengaluru, Karnataka
                              Aug 5, 2023
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                              Voucher code is not working and customer service is sitting with it last 3 days.
                              We have received your complaint. We will get back to you shortly. Kindly note your case id :CASE[protected]

                              Customer's Comments:Greetings

                              Thank you for completing your application with GrayQuest.
                              Please find your two movie ticket voucher codes:
                              1) SPPTUGXMDP
                              2) SPURHD34L3

                              These voucher codes can be redeemed while booking movie tickets on PVR website, PVR app as well as in-person at any PVR theatre.

                              Each voucher code is worth INR 400 and is valid until August 14, 2023.

                              Best Regards.
                              Rumela

                              [protected]
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                M
                                [email protected]
                                Aug 5, 2023
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                                Our famous Satyam was always an awesome experience since children, but since a year or two we see no friendly elegance on the counters, not professional, not welcoming, ...
                                We are paying heavy amounts on eatables but can't see any healthy and better options with kids n also above 40 options are not worth spending on junk always
                                Coming to seating arrangement not comfortable, if anyone passing we cant move without hurting them n air condconditioner never we see cooling
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  K
                                  kun@l997
                                  Aug 2, 2023
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                                  Address: Phoenix market city - PVR

                                  PVR cinemas not able to afford ACs electricity bills that's the reason while watching shows their ACs are switched off evetime. Each time we need to reminder them leaving movies to check ACs. This time too i asked the is it on they said yes, after 30 min I told them ACs is off they says some technical issue is going on. Why the Hell you are charging Rs. 250/- for a movie. If they can't afford Phoneix mall rent they can move out from there and start with low sector in a typical local market. Again I faced this issue on 01/08/2023. They were just blaming on each other such a useless staff and owner.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    S
                                    Samerja M K
                                    Aug 1, 2023
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                                    They had put offer on board of Rs 849 for one large popcorn one large Pepsi one plate nacho, one chocolate cake slice and burger, when went to counter that they cannot give us and then asked why board is displayed when asked immediately they removed it and then the manager came and was rude to us (we were 3 ladies) he does not know how to speak to customers
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      D
                                      Dude07
                                      from Mumbai, Maharashtra
                                      Jul 30, 2023
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                                      I booked tickets from PVR app on 28th July 2023, 12.59Pm. My money got deducted but no tickets where booked
                                      PVR Cinemas customer support has been notified about the posted complaint.
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