Submit a Complaint
Claimed

PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Aug 27, 2026
Complaints 2492
Resolved
792
Unresolved
1700
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to PVR Cinemas

Having problems with PVR Cinemas?

File a complaint and get it resolved by PVR Cinemas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
PVR Cinemas

PVR Cinemas reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
[email protected]
Jul 26, 2024
Report
Copy

Address: Saket pvr

As per the PVR policy, i want a refund of the amount paid. It was displayed on their screens, "If you don't get the bill, your order is on us."
Date: 26/07/2024
Movie name : Deadpool vs Wolverine
Show time : 8:30 AM
PVR Cinemas customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    adenxjoe
    from Chennai, Tamil Nadu
    Jul 16, 2024
    Report
    Copy

    I booked a ticket for the movie, “INDIAN 2” at PVR in the In VR Mall Chennai. I had to cancel the ticket today, but there is no sign of the ticket after cancellation. When I clicked the “cancel” button, the ticket just vanished. I didn’t receive any cancellation status or refund. What is the status of my cancellation? Is the ticket canceled, or do I still have it? The PVR app is really bad. I don’t know why they can’t even refund canceled tickets. I want an refund.
    Booking Details:
    Booking ID: T5AYBJX
    PVR Cinemas customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      E
      Er. AJAY f
      from Chennai, Tamil Nadu
      Jul 13, 2024
      Report
      Copy

      Address: Mumbai

      On 22nd of June my payment of Rs. 600 was successful but in pvr payment machine receipt was not generated, So we made payment via other UPI mode and both the payment were successful, but refund not received for one transaction.
      PVR Cinemas customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shaannnn
        Jul 6, 2024
        Report
        Copy

        Not able to redeem gift card worth Rs. 500, If it is more than Rs. 500 (804) it says insufficient balance in card and if its less than Rs. 500 (464) it says its less then min redeem value. It is very wrong and by any means I cannot get a 500 value of my cart no matter what i add. this is a complete waste of my money and gift card. I need a solution asap.
        PVR Cinemas customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          mohitsoni001
          from Bhinmal, Rajasthan
          Jul 2, 2024
          Report
          Copy

          Address: ahmedabad

          On 30/06/2024
          i have booked two movie tickets of kalki movie in ahmedabad as i am new to ahmedabad city i dont know all theatre location by name so i booked tickets of kalki movie and theatre name ed pvr motera ahmedabad but when i used direction shown in pvr application under my bookings section they directed me in wrong direction and i reached there my using location given by pvr app and when i reac there i come to know that it is wrong theatre address they directed me to pvr acropolis thaltej which is very far from pvr moter so i lost my show and also my money i need my refund
          inshort i have booked tickets of pvr motera and as i am new to city i used direction from pvr application but they give me wrong location
          i need my refund
          also i have proof attached down
          +1 videos
          PVR Cinemas customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            suneel705
            Jun 10, 2024
            Report
            Copy

            Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
            Had to rebook on another app
            PVR Cinemas customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              AmitKS101
              May 21, 2024
              Jun 21, 2024
              This thread was updated on Jun 21, 2024
              Report
              Copy

              No refund for PVR passport payment.

              Its been more than 2 weeks since a made the payment for PVR passport of rs.349 via upi.

              I didn't got the confirmation at the end and yet money got deducted from my bank account.

              I contacted your customer care couple of times, they said the payment failed due to some technical issues and money will be refunded within 10 days max...

              I also sent email to them twice but haven't got any response.

              I transacted on 2nd May...its 19th now.
              PVR Cinemas customer support has been notified about the posted complaint.
              May 21, 2024
              Updated by AmitKS101               Its 21st May now...its been 20 days.

              Still i haven't got my refund.
              Jun 21, 2024
              Updated by AmitKS101               It's been 50 days...still no refund.

              Never had an issue like this...ever.

              PVR is the worst company.
              View replies
              It's been 50 days...still no refund.

              Never had an issue like this...ever.

              PVR is the worst company.
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                SNEHA ZAZEN
                May 18, 2024
                Report
                Copy

                Address: promenade mall, delhi

                I am writing to report an issue with my recent food order at PVR on[protected]. I ordered a large nachos, Pepsi, and popcorn, and the payment was debited from my account. However, I did not receive any confirmation, and my order was not registered.

                This issue caused a significant disruption during my movie as I had to leave my seat to inquire about the order. The manager directed me to customer service, and I was then asked to write this email.

                I request a full refund for the unfulfilled order and compensation for the inconvenience caused.
                PVR Cinemas customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Avyansh Singh
                  May 16, 2024
                  Report
                  Copy

                  Address: U block, DLF PHASE 3, GURGAON, 122010

                  I mistakenly booked the ticket and I want you to please cancel it. I need refund. Although I was just applying my Gift card on it but it booked the tickets automatically.
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    naresh5038
                    from Warangal, Andhra Pradesh
                    May 14, 2024
                    Report
                    Copy

                    Address: station road, warangal.

                    I didnot get my order in time as well as manager is not responding properly. They are showing attitude and negligence towards the customers, today including me so many more then 3 people faced same issue. The bill you gave is missing, is said to have gone somewhere. They clashed with us that we had no seat number, no bill if we asked loudly.
                    I want the action towards the issue.

                    See we are sending you a copy of the bill for the food order.

                    how many days takeing solved my complaint.
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Prashant.T
                      from Mumbai, Maharashtra
                      May 3, 2024
                      Report
                      Copy

                      Address: [email protected]
                      Website: m.inoxmovies.com

                      I have not received any response from your end, it's almost a month now.

                      I tried to book tickets of " godzilla vs Kong " at Mansion IONOX JIO World, BKC on your website "INOXMOVIES com"

                      The payent was successful but the tickets we not booked, I tried it 2nd time and same happened, this was a tecnical glitch on your website.

                      The amount deducted are as below,
                      Rs. 2093.62 and Rs.2418.40.
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mohanapreya
                        Apr 25, 2024
                        Report
                        Copy

                        I booked 2 tickets for the movie - GODZILLA X KONG : THE NEW EMPIRE (3D TAMIL) (U/A) on April 12, 2024 at 10pm and my money was deducted for it but the tickets were not booked. So I booked 2 tickets again. While my money was deducted and the ticket booking failed I received a message stating that my money will be refunded in 7 - 10 business days but I didn't receive my money yet.
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Naveen goud k
                          from Nizamabad, Andhra Pradesh
                          Apr 22, 2024
                          Report
                          Copy

                          I booked movie through Pvr pass on 28 March and -15 April both times movie was canceled I called to Pvr customer and mail also resolve always saying within 24 hr u will receive
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            mdevansh
                            from Mumbai, Maharashtra
                            Apr 22, 2024
                            Report
                            Copy

                            My name is Devansh Mehta and I tried to book tickets from your website for the movie Maidaan on Apr 22, 24 at 0940 hrs. I used a gift voucher for Rs. 500/= and when I tried to pay for the remaining amount using credit card the website did not respond and I was timed out.

                            Now when I try to rebook the website says the gift voucher has been used.

                            Please call me on [protected] to resolve this issue and how to rebook the tickets.

                            Best Regards,
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Parvati Bhatt
                              Apr 12, 2024
                              Report
                              Copy

                              We booked ticket from PVR app and even paid through upi but it should an app that the tickets for notebook and we will not send any receipt. We contracted the nearby PVR cinema, they told us that the money will be refunded to us within 48 hours but that never happen. We even try to call the numbers that is provided but it will nobody was picking them up so please give us our money back and also the customer service is very bad. Start providing a complaint number to file a complaints.
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sasat1
                                Apr 9, 2024
                                Report
                                Copy

                                Address: Rajajinagar Bangalore Karnataka

                                Yesterday dated 25th Mar, Me and my friend been to Orion Mall, PVR, Bangalore to to watch a movie, We bought cheese popcorn - REgular size rated Rs 390/-

                                Once we got in all we got is only unpopped corn for most 60% in each bite it was uncooked .

                                Sir does money doesnt matter if it comes from commoners like us, Should we be dressed in hi-fi manner to get the food for money. Iam saying this first we got a popcorn then later that was putback and he gave a other one.

                                We are deeply disappointed Sir.

                                For us 390 is a huge money only, Spending it only to get uncooked popkernels made us real sad.
                                DInt expect in PVR.
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Bharathi L
                                  Apr 6, 2024
                                  Report
                                  Copy

                                  Address: Virugambakkam, Chennai

                                  Hello, I have booked today for Godzillavskong, but it got rejected after debited. Reference no.[protected].

                                  I request to refund my amount at the earliest. Attached for your reference.
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sai lalith
                                    Apr 3, 2024
                                    Apr 3, 2024
                                    This thread was updated on Apr 3, 2024
                                    Report
                                    Copy

                                    Address: 9/278,5th street,nagalakshmi nagar,chennai-600126

                                    In pvr aero hub ill book godzilla X kong movie but on time in theatre they will tell " the show was canceled due to electric power default " ill travel long distance to that show so pvr cinemas to refund the ticket cash and ill want extra composite charges for my travel
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Apr 03, 2024
                                    Updated by sai lalith                                     ill never experienced like this in any theatres very worst experience
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      rgour
                                      Mar 29, 2024
                                      Report
                                      Copy

                                      Address: Indore

                                      Hello There,
                                      I was trying to book ticket through INOX PVR app on 21 Jan for Main Atul hoon movie my first translation got failed For Rs. 393.44, and i tried again and i booked successfully but my 1st transaction amount still pending i called number of times on your customer care number[protected] i always got assurance you will get your amount with in 7 days but as per your calendar still 7 days not completed actually more than 2 months passed.
                                      Please initiated refund for my amount 393.44 ASAP
                                      [protected]
                                      rahul.[protected]@gmail.com
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        [email protected]
                                        Mar 29, 2024
                                        Report
                                        Copy

                                        Address: Providence mall Puducherry

                                        I have booked tickets using my gpay but the movie was not booked
                                        PVR Cinemas customer support has been notified about the posted complaint.
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          BookMyShow
                                          2.8
                                          (1543)
                                          Justickets
                                          3.7
                                          (583)
                                          Satyam Cineplexes
                                          1
                                          (6)