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1.6
Updated: Apr 19, 2026
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PVR Cinemas reviews & complaints page 9

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M
mohitsoni001
from Bhinmal, Rajasthan
Jul 2, 2024
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Address: ahmedabad

On 30/06/2024
i have booked two movie tickets of kalki movie in ahmedabad as i am new to ahmedabad city i dont know all theatre location by name so i booked tickets of kalki movie and theatre name ed pvr motera ahmedabad but when i used direction shown in pvr application under my bookings section they directed me in wrong direction and i reached there my using location given by pvr app and when i reac there i come to know that it is wrong theatre address they directed me to pvr acropolis thaltej which is very far from pvr moter so i lost my show and also my money i need my refund
inshort i have booked tickets of pvr motera and as i am new to city i used direction from pvr application but they give me wrong location
i need my refund
also i have proof attached down
+1 videos
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    S
    suneel705
    Jun 10, 2024
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    Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
    Had to rebook on another app
    PVR Cinemas customer support has been notified about the posted complaint.
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      A
      AmitKS101
      May 21, 2024
      Jun 21, 2024
      This thread was updated on Jun 21, 2024
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      No refund for PVR passport payment.

      Its been more than 2 weeks since a made the payment for PVR passport of rs.349 via upi.

      I didn't got the confirmation at the end and yet money got deducted from my bank account.

      I contacted your customer care couple of times, they said the payment failed due to some technical issues and money will be refunded within 10 days max...

      I also sent email to them twice but haven't got any response.

      I transacted on 2nd May...its 19th now.
      PVR Cinemas customer support has been notified about the posted complaint.
      May 21, 2024
      Updated by AmitKS101       Its 21st May now...its been 20 days.

      Still i haven't got my refund.
      Jun 21, 2024
      Updated by AmitKS101       It's been 50 days...still no refund.

      Never had an issue like this...ever.

      PVR is the worst company.
      View replies
      It's been 50 days...still no refund.

      Never had an issue like this...ever.

      PVR is the worst company.
      Reply
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        S
        SNEHA ZAZEN
        May 18, 2024
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        Address: promenade mall, delhi

        I am writing to report an issue with my recent food order at PVR on[protected]. I ordered a large nachos, Pepsi, and popcorn, and the payment was debited from my account. However, I did not receive any confirmation, and my order was not registered.

        This issue caused a significant disruption during my movie as I had to leave my seat to inquire about the order. The manager directed me to customer service, and I was then asked to write this email.

        I request a full refund for the unfulfilled order and compensation for the inconvenience caused.
        PVR Cinemas customer support has been notified about the posted complaint.
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          A
          Avyansh Singh
          May 16, 2024
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          Address: U block, DLF PHASE 3, GURGAON, 122010

          I mistakenly booked the ticket and I want you to please cancel it. I need refund. Although I was just applying my Gift card on it but it booked the tickets automatically.
          PVR Cinemas customer support has been notified about the posted complaint.
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            N
            naresh5038
            from Warangal, Andhra Pradesh
            May 14, 2024
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            Address: station road, warangal.

            I didnot get my order in time as well as manager is not responding properly. They are showing attitude and negligence towards the customers, today including me so many more then 3 people faced same issue. The bill you gave is missing, is said to have gone somewhere. They clashed with us that we had no seat number, no bill if we asked loudly.
            I want the action towards the issue.

            See we are sending you a copy of the bill for the food order.

            how many days takeing solved my complaint.
            PVR Cinemas customer support has been notified about the posted complaint.
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              P
              Prashant.T
              from Mumbai, Maharashtra
              May 3, 2024
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              Address: [email protected]
              Website: m.inoxmovies.com

              I have not received any response from your end, it's almost a month now.

              I tried to book tickets of " godzilla vs Kong " at Mansion IONOX JIO World, BKC on your website "INOXMOVIES com"

              The payent was successful but the tickets we not booked, I tried it 2nd time and same happened, this was a tecnical glitch on your website.

              The amount deducted are as below,
              Rs. 2093.62 and Rs.2418.40.
              PVR Cinemas customer support has been notified about the posted complaint.
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                M
                Mohanapreya
                Apr 25, 2024
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                I booked 2 tickets for the movie - GODZILLA X KONG : THE NEW EMPIRE (3D TAMIL) (U/A) on April 12, 2024 at 10pm and my money was deducted for it but the tickets were not booked. So I booked 2 tickets again. While my money was deducted and the ticket booking failed I received a message stating that my money will be refunded in 7 - 10 business days but I didn't receive my money yet.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  N
                  Naveen goud k
                  from Nizamabad, Andhra Pradesh
                  Apr 22, 2024
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                  I booked movie through Pvr pass on 28 March and -15 April both times movie was canceled I called to Pvr customer and mail also resolve always saying within 24 hr u will receive
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    M
                    mdevansh
                    from Mumbai, Maharashtra
                    Apr 22, 2024
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                    My name is Devansh Mehta and I tried to book tickets from your website for the movie Maidaan on Apr 22, 24 at 0940 hrs. I used a gift voucher for Rs. 500/= and when I tried to pay for the remaining amount using credit card the website did not respond and I was timed out.

                    Now when I try to rebook the website says the gift voucher has been used.

                    Please call me on [protected] to resolve this issue and how to rebook the tickets.

                    Best Regards,
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      P
                      Parvati Bhatt
                      Apr 12, 2024
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                      We booked ticket from PVR app and even paid through upi but it should an app that the tickets for notebook and we will not send any receipt. We contracted the nearby PVR cinema, they told us that the money will be refunded to us within 48 hours but that never happen. We even try to call the numbers that is provided but it will nobody was picking them up so please give us our money back and also the customer service is very bad. Start providing a complaint number to file a complaints.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        S
                        Sasat1
                        Apr 9, 2024
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                        Address: Rajajinagar Bangalore Karnataka

                        Yesterday dated 25th Mar, Me and my friend been to Orion Mall, PVR, Bangalore to to watch a movie, We bought cheese popcorn - REgular size rated Rs 390/-

                        Once we got in all we got is only unpopped corn for most 60% in each bite it was uncooked .

                        Sir does money doesnt matter if it comes from commoners like us, Should we be dressed in hi-fi manner to get the food for money. Iam saying this first we got a popcorn then later that was putback and he gave a other one.

                        We are deeply disappointed Sir.

                        For us 390 is a huge money only, Spending it only to get uncooked popkernels made us real sad.
                        DInt expect in PVR.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          B
                          Bharathi L
                          Apr 6, 2024
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                          Address: Virugambakkam, Chennai

                          Hello, I have booked today for Godzillavskong, but it got rejected after debited. Reference no.[protected].

                          I request to refund my amount at the earliest. Attached for your reference.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            S
                            sai lalith
                            Apr 3, 2024
                            Apr 3, 2024
                            This thread was updated on Apr 3, 2024
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                            Address: 9/278,5th street,nagalakshmi nagar,chennai-600126

                            In pvr aero hub ill book godzilla X kong movie but on time in theatre they will tell " the show was canceled due to electric power default " ill travel long distance to that show so pvr cinemas to refund the ticket cash and ill want extra composite charges for my travel
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Apr 03, 2024
                            Updated by sai lalith                             ill never experienced like this in any theatres very worst experience
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                              R
                              rgour
                              Mar 29, 2024
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                              Address: Indore

                              Hello There,
                              I was trying to book ticket through INOX PVR app on 21 Jan for Main Atul hoon movie my first translation got failed For Rs. 393.44, and i tried again and i booked successfully but my 1st transaction amount still pending i called number of times on your customer care number[protected] i always got assurance you will get your amount with in 7 days but as per your calendar still 7 days not completed actually more than 2 months passed.
                              Please initiated refund for my amount 393.44 ASAP
                              [protected]
                              rahul.[protected]@gmail.com
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                B
                                [email protected]
                                Mar 29, 2024
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                                Address: Providence mall Puducherry

                                I have booked tickets using my gpay but the movie was not booked
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                                  V
                                  varun advocate
                                  Mar 23, 2024
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                                  Address: PVR Cinemas GT WORLD MALL BANGALORE.

                                  Yesterday I visited PVR Cinemas in GT WORLD MALL here in Bangalore. The actual movie ticket price was 150. When I went to box office there the staff were forcing me to buy tickets for 250 each in which food is included. I told them that its optional and we can deny it but they didn't agree . Then I asked them to call manager . Even the manager is telling that it's mandatory. I[censored] want tickets for 150 then buy them from online itself. How is this possible. He is not agreeing and arguing with me. Even for the payment they don't anything.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    B
                                    [email protected]
                                    Mar 21, 2024
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                                    Address: [email protected]
                                    Website: Pvrcinemas.com

                                    We were trying to book Kung fu panda 4 tickets from pvr website. The website incorrectly booked tickets on 21 march 2024 at 5:30 PM IST for the movie which was already started at 5:00 PM the on 21-march. We were trying to book tickets for 23rd march. Not sure why system changed it to 21st- the current day and that too at 5:30. We can share screenshots of the booking time from website. Request you to please reimburse the booking amount. Also, make required corrections in the website.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      A
                                      [email protected]
                                      Mar 21, 2024
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                                      I called up PVR cinemas toll free no. [protected] just now i.e on 21st March 2024 at 14.28 hrs and asked for email id of PVR Cinemas. The person (Mr. Saurabh Kumar Sharma) asked me to pay Rs.10/- online and then he will give me email id...Twice I confirmed with him whether he was from toll free number of PVR Cinemas. He said yes and this Rs.10/- for information has been introduced recently. Is this correct ?
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        S
                                        sushantswati
                                        from RANCHI, Jharkhand
                                        Mar 20, 2024
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                                        I have booked 3 tickets for 14.03.2024 of Article 370 running at PVR ranchi for 2.55 pm show. On 13.03.24 I was informed by PVR Ranchi that show has been cancelled and my money will be refunded within 2-3 days. Till date my money has not been refunded. They are not picking up the phone. This is complete unethical and unprofessional approach towards the customer. I want refund of my money immediately.
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