PVR Cinemas Complaints & Reviews

Pvr cinemas in vaishnavi mall in yashwantpur have a notice that outside food is not allowed inside the theatre. This is not correct as the food sold in the theatre is over priced and not hygienic. A single cup of tea costs inr 110. This is against the rule that theatres cannot prohibit outside food and overpricing. I am hoping that this is looked in to.

I purchased 2 cappuchino coffee worth rs120/-each. Total was rs240/-. The person at billing counter didn't given the bill and charged me rs 300/- for that. He charged 100/-rs extra without any proof. I said he will give the change after sometime but we didn't got any change nor we have proof.
Pvr cinema, mahagun mall vaishali is a cheater. Do not go there. If you go, do not buy the food from inside of pvr because already they charge hefty amount and above all they betray customers and cheat them.

I booked 4 tickets for black panther at pvr icon madhapur hyderabad for 02/18/2018 using paytm and paid a total of rs 518

Here is the price breakup

Tickets - 400
Convenience fee - 100
Pg charges - 0.00
Cgst - rs 9
Sgst - rs 9

Total - rs 518

However i checked bookmyshow after cutting the tickets and it showed me the below price breakup

Ticket rs 400
Internet handling fee - rs 28.32
Payment gateway charges - rs 37.52
Total - rs 465.84

I emailed paytm support regarding the same and they replied the below :
See attached

I would like to know why there is this difference of prices in different booking platforms.

I have booked 6 seats for today's show movie name gulabjam
One of the seats allocated to me was totally broken

Then the person asked us to sit at other place but the same same a couple who have booked the other seats came and now the arguments started

When you know the booking is done and seat is broken why it was not taken care before movie begins

And very conveniently he was asking us to go at the back-end seats which i can't as we already have planned

Kindly need attendance in the same

I have watched "aapla manus" movie on 12th february in auditorium-03 of growel pvr goregaon-west, timing 10:30 pm. Seat nos were m-1 to 5. We observed that backrest of seats were not firm and it was difficult to sit comfortably. At the end of the movie because of this uncomfortable posture our back started paining. Also we have observed that snacks sold in theater are exorbitantly costly.

Hi team,
Mistakenly booked tickets for wrong date - 16/02. I need to book for sunday-18/02. Can u cancel tiket for fri and book for sunday? Below have the ticket details
Dear customer, your ticket has been generated and sent to your email id for (Imax) black panther on fri, 16 feb, 2018 14:55 hrs, at pvr select city walk imax delhi (Imax), 2 seat (S): classic - d5, d6. Total amount-rs 814.00, booking id: wl8kg9m. Please click on the below link to get your e-ticket. Just show this qr code at the cinema entrance - https://goo.gl/Roxxvx please note that you cannot pickup physical tickets with this qr code.

I tried to book for black panther on pvr, grand mall, velachery (Chennai) twice, only the amount got credited from my account but ticket is not generated both times. I received an email saying that it is bad transaction as below.

"season's greetings from pvr cinemas!!! This email is in regards to the bad transaction that happened on your account. We apologize for all the inconvenience caused to you.

Please be assured that the team is actively working on your case and we will update you on the same. Looking forward to serving you again!"

It totally costs 742.37+742.37=1484.74. Please refund the amount.

And why is booking always have troubles? How can i book tickets?

It's very frustrating it's more than a month i raised complaint via email & still i haven't got any satisfactory response from your support team neither via email nor via call, they are too good at playing with customers patience, i paid rs.300 to sign up for pvr privilege & i got rs.300 worth of f&b vouchers, however when i first time went to food court at nearest pvr to redeem those vouchers the very 1st voucher...

Dear pvr i am very surprized & informing you that as on today movie time 3:30 pm for padmavat movie i booked 3 tickets from pay tm app & when i reached with my family me & my wife & my doughter & 4 years old my son & at entry point they confirmed me that you should purchase your son ticket also but at booking time i was don't know & for that your staff manager also behave very rood & i asked from him where are mention at app for this notification to purchase 4 years old ticket is mandatory but he also check but not found & when i purchased 1 more ticket that was very far from our last seat book... I need your action for that other wise i will go consumer court also...

On 11feb 2018, in phoenix market city - mumbai i had bought a ticket to the movie pad man, screen 3. Seat no: f5. It’s absolutely dissatisfying to have been awarded a broken seat. I have be unable to watch the movie as i could not even switch to another seat as the movie was houseful. It’s a totally disgusting exprerience with the theatre. Ph:no - [protected]

We went to pvr in magneto today. We went straight after college to the mall so we have our laptop bags with us. They have baggage counter but did not take any laptop bags and do not allow to take inside. Then we asked where can we keep our bg safe, they said - "ye aapki problem hai". How is having laptop along is our problem. This is the way customers are treated by pvr, or this means we should not watch movies if we have laptop bags and...

Me and my husband booked padmavat 3d movie on feb 3, 2018 seat no. Q9 & q10 time 12.45-3.30 @ pvr 3cs lajapt nagar. For movie 3d glasses were provided which was clearly mentioned as sanitized. However those glasses were infectitous and my husband's eyes got affected. Due to which we have been to doc and took ointment and other medicines costing rs. 800. Medication still going on as left eye has got swollen. He is not able to open his eyes...

Hello team,

I booked a 4Dx show (Jumanji) via 'book my show' website but these guys ran a 3D show just because the house was not full. There is no mention that it is a 3D show and not a 4Dx. It clearly mentions 4Dx (screenshot of the show details attached)
I now feel cheated.

How can I claim refund?

I booked 2 seats.
Date: 6th Feb 2018
Show time: 12:55PM

Attached is the ticket copy.

I specially took off from my work for this show, traveled around 10km in a pvt. cab only to be cheated and dissapointed upon reaching.

Please help me claim refund.

Thanks in advance,
Siddharth Chamoli

siddharth.[protected]@gmail.com
[protected]

I seen show timing in pvr in silver arc mall ludhianaon 2 Feb 2018 at 11 pm. I missed my business tour and postponed. But when I arrived at mall for ticket at 10.50 pm. Staff giving me accussess that movie will not run. I need reason why to waste my time. I checked that only 4 tickets were booked for that show. I will due to pvr and manger of pvr of silver arc for wastage of my time and my meeting on tomorrow which can impact on my business. My meeting was worth important than movie. But due to my friends forced me i cancelled my meeting.

I am from bhilai and i have a complaint that here in pvr bhilai every south indian movie (Malyali, tamil, telgu) are released and the shows are on empty run!! Where as there are many marathis who wait for a marathi movie to release but pvr doesnt even have one show a day. Its my humble request to show marathi releases in bhilai pvr cinemas. Please?

Yesterday evening me and my friends went to watch padmaavat. We had our laptop bags with us as we had come directly from our office. Considering baggage factor we were asked to deposit it to a 'cmd' counter (I don't know what that means). To us it was a tea shop. So we had to deposit our laptop bags in a tea shop while they charged us 20 rs per bag. A renowned movie hall like pvr lacking a proper baggage counter for it's customers is highly disappointing. I spoke with the manager who said that they did not get permission. I mean if you have a movie hall, having a baggage counter is of prime importance. Please look into this matter and resolve it as soon as possible. The movie experience was ofcourse great but the baggage situation was pretty disappointing.

Hello pvr team,
I booked 2 tickets online for movie “padmavat’ dated[protected] for 6:30 pm show @ pvr opulent, ghaziabad. I reached the pvr opulent at 06:25 pm along with my wife and my 5-year-old daughter. Your staff stopped me and said you have to buy ticket for child then only you will be allowed otherwise you have to cancel your tickets. I said sorry for this and mentioned that 3 weeks ago i came for a movie in same theatre but at that time you guys didn’t raised any concern and if you have concern then for next time i will take care of it. Your staff was more interested for cancellation of my tickets rather than providing any solution for the same and misbehaved with me and my wife. Then i raised my concern to them why you people are misbehaving with us then they said “har koi 2 ticket lekar chala ayega aur 10 logon ko baitheayega aur bolega meri family hai aur yahi drama karta rahega” and many ruder words.

I said let’s close this matter and please provide one ticket for my child in same row so we can sit together then they said can’t provide in same row then i said ok give me one ticket of any row and our child will sit with us only then they said no tickets are available and you have to cancel your tickets. I said please find any other way to resolve it then one person said give me your id proof and at that time i had my pan card with me so i give it to them then they refused to accept it and said no pan card is not id proof and you have to cancel your tickets.

As no any other way left by your team so i have to cancel the ticket and shown them the ticket amount 554.28 (Inclusive convenience fee & gst) and they gave me 500 rs and rudely said “paytm se ticket karwaya hoga to cashback bhi to milega” and i guess it’s none of their business whether customer books the ticket by any method but their body language was very bad and they all surrounded by us like bouncers to almost in a fighting mode and i didn’t wanted to argue with them so i immediately left with my family.

It was like a nightmare for me & my family and it’s a very bad experience with pvr cinemas. I am very sure about that no action will be taken on those people but we can keep away ourselves and our family/friends to visit such places and can avoid to interact with such kind of staff members of pvr cinemas.

God bless you guys and give some sense to your staff that how to behave with customer and specially when someone is with their family.

Regards
Vivek rathore
+91-[protected]
Email id: [protected]@gmail.com

I regret to inform the authorities that the food hygiene in pvr is poor.
I found a cockroach on a samoosa in pvr lulu, kochi.
This is obviously a clear violation of the law.
Date - 27 jan 2018
Time - around 10:00 am to 11:00 am
I need not narrate the entire episode because there a number of cctv cameras inside the premises.
They didnt even apologise despite the clear violation of the food laws.
Food safety is one of the key elements that a company should practice. Unfortunately it was violated

Hello team,

I had booked 2 online tickets on dt.07.01.2018 for the movie tiger zinda hai @ 09.00 am show. The money got deducted from my hdfc bank account however pvr did not send me any ticket information/details on my registered email (I. E. [protected]@yahoo.co.in) neither i got any confirmation/details on my online app i. E. Phonepe. After some time, i received a pop-up on my online app that there was some technical...

I had booked 5 tickets on 24/12/17 for anjaniputra movie for 3.30 pm show at hubli, karnataka, paying rs718 through my sbi bank account. But i did not get tickets due to some net error. I immediately contacted [protected] who assured to refund within 4/5 days. Many times i have contacted this no and i did not get refund. Then id number was given and it was advised to contact feedback pvrcinemas.com and submit extract of passbook for showing noncreedit of the amount. Two days back i have submitted the same but in vain. I request you to check up with the concerned a and make arrangements for credit of the amount immediately. From-virupaxi goudar, hubli.