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PVR Cinemas Complaints & Reviews

1.6
Updated: Jan 2, 2026
Complaints 2481
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PVR Cinemas reviews & complaints page 96

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M
meenal sethi
from Shimla, Himachal Pradesh
Nov 22, 2017
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Address: New Delhi, Delhi

I hope you take this more like a request then complain. According to some basic rules people should sing national anthem in an open area or not under a roof. So let’s all follow that and stop playing it before any movie. I have seen people and realised that while standing for anthem they consider it more of obligation then respect. Please replace this anthem with any other motivational thing (Video or short story)

Thanks,
Meenal sethi
PVR Cinemas customer support has been notified about the posted complaint.
Pls cancel my Ticket booked for justice league this Saturday VR Bangalore and I want refund

Why not help someone who really want to watch as the there is house full for this movie

[protected] Sanoop

Call me
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    A
    Avinash Kumar Prasad
    from Kolkata, West Bengal
    Nov 19, 2017
    Resolved
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    Resolved

    Website: www.pvrcinemas.com

    Sir/mam,
    I recently booked a ticket online though your website. I paid through phonepe upi. But somehow it seems that i have not received any sms or email regarding the ticket. Although the amount has been deducted.

    Movie name: justice league (3d)
    Movie theatre: pvr, avani kolkata
    Showtime: 09:45 am, 19/11/17
    Order id: avan[protected]
    Transaction id: p1711182331329724774845
    Date: 18/11/17
    Booked by: avinash kumar prasad
    Mobile no: [protected]
    Email id: itsmeavinash. [protected]@gmail.com
    Dec 28, 2017
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Nov 20, 2017
    PVR Cinemas Customer Care's response
    Dear Avinash Kumar Prasad,

    Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

    Regards,
    Team PVR
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      G
      gaurav khandekar
      from Chennai, Tamil Nadu
      Nov 18, 2017
      Resolved
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      Address: Thane, Maharashtra, 421201

      I feel i have been cheated by pvr as inspite of making payment on on 3rd november 2017 i am still not yet received privilege membership please check the below transaction number confirming my payment and already the amount has been debited from my account of idbi bank so please consider this as a very serious case and do the needful
      From: dr vidya gaurav khandekar ([protected]@okicici)
      Issuer bank: idbi bank

      To: pvr ltd ([protected]@axisbank)

      Google transaction id: cicagicqjp7cma
      Upi transaction id:[protected]
      Dec 22, 2017
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Nov 20, 2017
      PVR Cinemas Customer Care's response
      Dear gaurav khandekar,

      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

      Regards,
      Team PVR
      Dear concern
      I make a payment through credit card swipe on 20 August 2017 and that transaction void by merchant side and account was debited then again I made a payment..
      Now transaction cancel and want to charge back the same amount 660 .
      .they ignore and not willing to provide charge back proof.
      PVR Cinemas Customer Care's response, Nov 22, 2017
      Verified Support
      Dear Komal Arya,

      We request you to share your contact number and email ID on [email protected] for further assistance.

      Regards,
      Team PVR
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        S
        shubham_137
        from Delhi, Delhi
        Nov 17, 2017
        Resolved
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        ticket confirmation not received even after successful payment

        Address: Allahabad, Uttar Pradesh, 211004
        Website: www.pvrcinemas.com

        I booked a justice league ticket on pvr website and paid through phonepe. The transaction was successful but i have not yet received any ticket confirmation email or sms.

        Moreover, the seat i booked is still available for booking!!!
        This is totally unacceptable.

        The show is of tomorrow. What do i do??

        Time of transaction — 10:01 pm (16th nov, 2017)...
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        Payal Multani
        from Kasaragod, Kerala
        Nov 15, 2017
        Resolved
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        Ordered couple of snacks at pvr cinemas star mall gurgaon
        Chicken sandwiches and hot beverage were as per standards
        But hot dog was pathetic (Stale bread used)
        Being asked uopn the same thing from the customer service representatives at the p t counter, there was no response, infact the feedback was ignored
        Have experienced high quality service from pvr everytime.
        But this one was v disappointing.
        Dec 21, 2017
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Verified Support
        Nov 16, 2017
        PVR Cinemas Customer Care's response
        Dear Payal Multani,

        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

        Regards,
        Team PVR
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          Renu Rajesh Palariya
          from Zamania, Uttar Pradesh
          Nov 15, 2017
          Resolved
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          Resolved

          Respected sir,
          I have booked 3 tickets for thor : ragnarok in pvr cinemas atvinayak allahabad. On june 15-11-17. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 682.80 upees for 3tickets seat no (Prime-r8, r9, r10, audi 02)。my contact no[protected]。
          I kindly request you to refund the money.
          Thanking you
          Dec 20, 2017
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Nov 15, 2017
          Updated by Renu Rajesh Palariya
          Respected sir,
          I have booked 3 tickets for THOR : RAGNAROK in pvr cinemas atVinayak Allahabad. on june 15-11-17. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 682.80 upees for 3tickets seat no (PRIME-R8, R9, R10, AUDI 02)。my contact no[protected]。
          I kindly request you to refund the money.
          Thanking you
          Nov 15, 2017
          Updated by Renu Rajesh Palariya
          Respected sir,
          I have booked 3 tickets for THOR : RAGNAROK in pvr cinemas atVinayak Allahabad. on june 15-11-17. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 682.80 upees for 3tickets seat no (PRIME-R8, R9, R10, AUDI 02)。my contact no[protected]。
          I kindly request you to refund the money.
          Thanking you
          Verified Support
          Nov 15, 2017
          PVR Cinemas Customer Care's response
          Dear Renu Rajesh Palariya,

          Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

          Regards,
          Team PVR
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            P
            Parita Bhojani
            from Ahmedabad, Gujarat
            Nov 13, 2017
            Resolved
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            Address: 248007
            Website: pvr

            I had booked 4 tickets for the movie thor on 2nd november. The details of the booking were as follows :
            Movie name : thor
            Show : 11:50 am, acropolis ahmedabad
            Date of show : 4th november
            Issuer bank : hdfc
            Transaction was done through tez app
            Upi transaction id :[protected]

            My money got deducted (Rs 750) but the tickets were not booked and so i requested for a refund for my money. I have complaint 2-3 times so please look into the matter before i put the complaints on some social sites.
            Dec 15, 2017
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Verified Support
            Nov 14, 2017
            PVR Cinemas Customer Care's response
            Dear Parita Bhojani,

            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
            I have seen the movie at the pvr forum sujana mall, the movie has to be start at 10:00 am but It starts at 10.22 too much of ads I feel irritated by this I cannot visit pvr cinemas and in the interval it will be 15 minutes of ads, these ads are spoil the rhythm of the movie.
            Varun Kumar
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              A
              Akshaygulati
              from Pune, Maharashtra
              Nov 7, 2017
              Resolved
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              I booked movie tickets today around 11:40 am but tickets were not issued. I booked using pv cinemas website. I paid via phonepe app option given on website. Money has been deducted successfully but the tickets are not issued. I am unable to find any history of transaction as well on their website. Email - akshaygulati. [protected]@gmail.com
              Mobile - [protected]
              Dec 13, 2017
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Nov 09, 2017
              PVR Cinemas Customer Care's response
              Dear Akshaygulati,

              Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

              Regards,
              Team PVR
              I really don't know how but if I do suicide the reason is mentally harassment and tourchring giving by our cinema manager and HR at CBS pvr
              I hit my head in hall. Had end seats. No space for others to move out. Upon adjusting, since no space, I hit my head on false ceiling. Just for profit from 2 seats safety of customer is being jeopardized. There shouldn't be any seat at that corner. This is in PVR logix Noida. Audi 8 seat J 16, 17.
              PVR Cinemas Customer Care's response, Nov 16, 2017
              Verified Support
              Dear Suhina Baveja,

              We request you to share your contact number and email ID on [email protected] for further assistance.

              Regards,
              Team PVR
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                A
                Anudit Kala
                from Palwal, Haryana
                Nov 5, 2017
                Resolved
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                Address: 560017

                At vr mall bengaluru, 10:00 pm show on 5th november of thor rangrok was the worst movie experience i ever had. First of all movie didn't start on time. Then being a 3d movie, it was keep on fluctuating between 2d and 3d (I. E. 3d was getting o[censored]nexpectedly. Whenever 3d was off, right eye of 3d glasses gets completely black resulting in very painful and unpleasant experiece for eyes. I am still wondering we as customers paid around 500 bucks for this irresponsible service! Its a shame to pvr.
                Dec 9, 2017
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Nov 06, 2017
                PVR Cinemas Customer Care's response
                Dear Anudit Kala,

                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
                The day before in same location ( Nov 4 2017 Saturday, 1:30 PM Thor Ragnarok, Audi 03, IMAX at PVR in VR Mall Bengaluru ), the screen was flickering every 5 seconds or so for a significant portion of the movie.

                Sometimes it would recover for a while, but after some minutes, the flickering used to start again.

                I travelled all the way from near Cooke town to Whitefield road across the congested KR Puram and Whitefield roads just to get the IMAX experience, but the frequent screen flickering every 5 seconds was disappointing. Instead I should just have walked to Orion East mall which was right next to my home, and watched it there.

                Please stop screening IMAX movies here till the issues are resolved.
                PVR Cinemas Customer Care's response, Nov 7, 2017
                Verified Support
                Dear rs8255,

                We request you to share your contact number and email ID on [email protected] for further assistance.

                Regards,
                Team PVR
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                  S
                  Sharath Yamsani
                  from Mumbai, Maharashtra
                  Nov 4, 2017
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                  Address: Warangal, Andhra Pradesh, 506001

                  I have booked 2 movie tickets for 5th nov at pvr mulund through pvr app. I have used payment method as tez. The transaction has been successfully and money has been debited from my account but i didn't receive my movie tickets. Tickets are not confirmed. When can i expect my refund back. Please solve the issue asap. Please find the attachment of the payment.
                  Dec 7, 2017
                  Complaint marked as Resolved 
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 06, 2017
                  PVR Cinemas Customer Care's response
                  Dear Sharath Yamsani,

                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                  Regards,
                  Team PVR
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                    A
                    ashima k
                    Nov 3, 2017
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                    Address: New Delhi, Delhi, 110015
                    Website: PVR cinemas mobile app

                    I booked 5 tickets from PVR cinemas app on 21st Oct 2017. I did payment through PhonePe UPI option. My money got deducted. But didn't received any tickets. Its been 15 days since this incidence but i haven't received my money back yet. I am continuously following up with pvr team but every time they are giving me different excuses. Sometimes they say u never booked nay tickets with us, sometimes they say your account does not exist in pvr app, sometimes they say UPI is our new payment method that is why this is happening. From last 1 week they are telling me that they revert me back on my email but haven't received any mail from them yet.

                    One should not book tickets ever from pvr app. They just know how to mentally harass their customers. Their customer care services are pathetic and replies you back with a proper reason infact blames you with false allegations.
                    Dec 9, 2017
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 06, 2017
                    PVR Cinemas Customer Care's response
                    Dear Ashim,

                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
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                      A
                      Anupriya Goel
                      from Delhi, Delhi
                      Nov 2, 2017
                      Resolved
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                      Address: New Delhi, Delhi, 110012

                      I was trying to book my tickets on the pvr cinema app on the date 30th october 2017 that was monday, at 11:00 p. M show in pvr sangam south delhi. The transaction has been made from my account of 298 rupees (I had applied a star code) but the tickets were not generated and nor i have received any message from the pvr. I have complained twice already. Also the customer care number is busy since i have been trying in last 2 days.
                      I want to get my amount back in my account as soon as possible.
                      Kindly look into the matter as soon as possible.
                      Dec 7, 2017
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 03, 2017
                      PVR Cinemas Customer Care's response
                      Dear Anupriya Goel,

                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
                      I tried booking tickets for itefaq on 2nd Nov. Payment method used was phone pe.
                      The ticket was booked for 5th Nov. Amount has been deducted from my account but I haven't received ticket confirmation. Kindly let me know whether ticket has been booked or not. If not please refund my money.
                      PVR Cinemas Customer Care's response, Nov 9, 2017
                      Verified Support
                      Dear Nivedita Shree,

                      We request you to share your contact number and email ID on [email protected] for further assistance.

                      Regards,
                      Team PVR
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                        L
                        Layshree Thakur
                        from Delhi, Delhi
                        Nov 2, 2017
                        Resolved
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                        Address: 110021

                        I was trying to book my tickets on the pvr cinema app on the date 30th october 2017 that was monday, at 11:00 p. M show in pvr sangam south delhi. The transaction has been made from my account of 298 rupees (I had applied a star code) but the tickets were not generated and nor i have received any message from the pvr. I have complained twice already. Also the customer care number is busy since i have been trying in last 2 days.
                        I want to get my amount back in my account as soon as possible.
                        Kindly look into the matter as soon as possible.
                        Dec 4, 2017
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 03, 2017
                        PVR Cinemas Customer Care's response
                        Dear Layshree Thakur,

                        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
                        Nov 05, 2017
                        Sreekanth 3595's response
                        Please refund immediately to my amount
                        Sir, my email is [protected]@gmail.com phone number [protected], last night 10:40 pm IAM booking Garuda Vega movie in pvr punjagutta Hyderabad, my amount was detected on phone pay, my transaction I'd is P1711040957208927843280 . But ticket C10 is not booking . Failed . So could you please give back my amount refund immediately
                        PVR Cinemas Customer Care's response, Nov 7, 2017
                        Verified Support
                        Dear Sreekanth 3595,

                        Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

                        Regards,
                        Team PVR
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                          psgod77
                          from New Delhi, Delhi
                          Oct 31, 2017
                          Resolved
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                          Resolved

                          Address: Gurgaon, Haryana
                          Website: www.pvrcinemas.com

                          I have booked movie ticket for (Black prince) movie on 22 july at pvr mgf metropolitian mall, gurgaon. It was not booked in the first attempt but the amount 614 rs was deducted, in the second attempt the ticket was booked. Ideally, pvr should return the amount of first txn but its been giving excuses that they have not received money from the bank. My bank (Icici) provided me an evidence that the money is forwarded to the merchant for both the txn's.
                          I have been following up with pvr cinemas since last 3 months but no use. I have already given them my bank statement which proved that the amount was deducted from my account.
                          Requesting for you involvement to settle this with pvr.

                          Below is the txn summary provided by the bank-
                          Transaction 1 :

                          Status success
                          Date[protected]:11:29
                          Merchant txn id gurm[protected]
                          Citrus txn id [protected]
                          Last modified[protected]:11:29
                          Amount 614
                          Merchant name pvr cinemas

                          Bank transaction id [protected]

                          Transaction 2 :

                          Transaction type sale
                          Status success
                          Date[protected]:16:28
                          Merchant txn id gurm[protected]
                          Citrus txn id [protected]
                          Last modified[protected]:18:10
                          Amount 614.00 inr
                          Merchant name pvr cinemas

                          Auth id code [protected]
                          Dec 1, 2017
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 31, 2017
                          PVR Cinemas Customer Care's response
                          Dear psgod77,

                          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Team PVR
                          This was already communicated to your team as I was following up since last 3 months but your team has stopped responding.

                          Phone-[protected]
                          [protected]@gmail.com
                          PVR Cinemas Customer Care's response, Nov 1, 2017
                          Verified Support
                          Dear Customer (psgod77),

                          Thanks for sharing the details, we'll have pour team get in touch with you.

                          Regards,
                          Team PVR
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                            RED 'J'
                            from Hyderabad, Telangana
                            Oct 28, 2017
                            Resolved
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                            Address: Hyderabad, Andhra Pradesh
                            Website: www.pvrcinemas.com/loyaltyt

                            Hi
                            I have paid my 300 rs from tez app for the privilege option on online. The amount was deducted from my bank account and i didn't get the card. It is reporting 404 error i have done it on 28 oct. I have tried to check the site after hours but it is a till error. This is very frustrating that how could some one like you make such a big error. I would expect a response from you a soon as possible.
                            Nov 30, 2017
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 30, 2017
                            PVR Cinemas Customer Care's response
                            Dear RED 'J',

                            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Team PVR
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                              S
                              sharanyaa
                              from Attingal, Kerala
                              Oct 26, 2017
                              Resolved
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                              Resolved

                              movie tickets cancellation

                              Address: Chennai, Tamil Nadu, 600088
                              Website: PVR Cinema App

                              Hi team,

                              I tried to book 8 tickets for 28 oct 2017 at velachery pvr. I have mistakenly booked it on c (Front) row rather than at back rows (Inspite tickets being available at back rows) in some confusion. Could you please try to cancel or move those tickets to back rows. Still there are nearly 7 empty rows from last. Please help me out with this issue...
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                              Sharad Chovatiya
                              from Ahmedabad, Gujarat
                              Oct 25, 2017
                              Resolved
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                              Resolved

                              I booked tickets for golmal 4 at 25th night for 26th morning 10-45 a.m. show at PVR koregao park Nitesh hub pune..my payment are completed but I not received booking confirmation MSG that's why I login my account and check booking history but there is showen MSG " you haven't booked any tickets "
                              And also in theatre map not showen booked tickets on that no. K7_ k8...when payment are completed.
                              Nov 28, 2017
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 27, 2017
                              PVR Cinemas Customer Care's response
                              Dear Sharad Chovatiya,

                              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                              Regards,
                              Team PVR
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                                A
                                ameyapise
                                from Delhi, Delhi
                                Oct 23, 2017
                                Resolved
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                                Resolved

                                I visited pvr cinema @ ‘the pavillion’ in pune on 22nd oct 2017, for the movie ‘secret superstar’ @ 5.15 pm show. I had booked 4 seats p5, p6, p7, p8 costing rs. 2188. Since the beginning of the movie, there was an audio lag. Meaning, first the video appears, and then the audio after a few seconds. Due to this, it was feeling as if the movie has been dubbed. It was very very frustrating to watch this. So when the interval came, i went outside of the auditorium and complained to a staff of pvr. He immediately called someone on his mobile and told me that the issue will be sorted out. I went back in, and the interval was still on. I waited for a few mins. Same issue again, the audio was being heard a few seconds after the video. I again went outside and complained to the staff. Then they came inside the auditorium with me (2 of them) and saw for themselves that there was an audio lag. They said they will rectify it immediately. Now the 2nd part of the movie began, and still, the issue persisted. It persisted till the end of the movie. After the movie was over, i complained again to the staff. Then they sent someone who managed the audio video projections. He came inside the auditorium with me, and then called someone over walkie talkie to start the movie again to see the issue for himself. On seeing it, he agreed that there was a lag, but he said that only i have complained, and no one else. I was shocked at this reply. I told him that even though he can see the lag for himself, how could he make such an irresponsible comment? Is this why i paid 2188? To see a movie of such a pathetic quality? He said sorry. I told him to compensate me. He said he cant. This is why i am complaining here, that if pvr can’t compensate for showing such bad quality, then you are cheats. I will never visit pvr again.
                                Nov 26, 2017
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 24, 2017
                                PVR Cinemas Customer Care's response
                                Dear ameyapise,

                                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                Regards,
                                Team PVR
                                All the multiplexes in Bangalore are charging the customers for food like there is no limit. A popcorn will be priced at 250 Rs, Coke at 200 Rs, water bottle at 70 Rs. and the list is unlimited. This should be take seriously.
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                                  Ayaz Syed
                                  from Bodh Gaya, Bihar
                                  Oct 23, 2017
                                  Resolved
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                                  I've come for golmal 4. Movie, show timing 12, auditorium kanpur at south x mall.in pvr. I'd booked last seat which i was told to b available. But i was alloted seat in third row despite d fact i denied for d booking in case o[censored]navailability of last row seat. My time n money went in vain as i wasn't comfortable throughout d movie. On oral complain, ur personnel misbehaved. Hope u take d much needed action so as to maintain ur reputation n customers. Thanks. Tickei've come for... Movie, show timing..., auditorium...in pvr. I'd booked last seat which i was told to b available. But i was alloted seat in third row despite d fact i denied for d booking in case o[censored]navailability of last row seat. My time n money went in vain as i wasn't comfortable throughout d movie. On oral complain, ur personnel misbehaved. Hope u take d much needed action so as to maintain ur reputation n customers. Thanks. Invoice number 082408 ticket number[protected]
                                  Customer name ayaz contact number [protected]
                                  Dec 14, 2017
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 24, 2017
                                  PVR Cinemas Customer Care's response
                                  Dear Ayaz Syed,

                                  Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

                                  Regards,
                                  Team PVR
                                  Verified Support
                                  Nov 13, 2017
                                  PVR Cinemas Customer Care's response
                                  Dear Mastertron,

                                  Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

                                  Regards,
                                  Team PVR
                                  Plz give me UNA number my pf number ---TN/35791/404902
                                  PVR Cinemas Customer Care's response, Oct 24, 2017
                                  Verified Support
                                  Dear Ib789,

                                  We request you to share your contact number and email ID on [email protected] for further assistance.

                                  Regards,
                                  Team PVR
                                  Hello,
                                  I had a very bad experience in One of your multiplex (PVR SINGAPORE MALL, LUCKNOW). On[protected] at (10:00 Am) me and my friend(4 persons) come to PVR Singapore mall to watch THOR ragnarok In 3D, at that moment we know the movie price which is only 143 Rs. for each person, and thats why i only bring 200 Rs. But when we reach ticket window and book 4tickets then they suddenly said Sir u have to buy ADD_oN too we can't provide ticket without Add_on. So that was so disturbing for us for our low budget but thank God my friend hv enough cash that day so we buy 4 tickets at 852 Rs and i give 2000 Rs note. And Then ticket counter staff of PVR said Sir we dont hv changes So pls provide changes of 852 Rs. And we like What!!! . And i told her we dont hv changes too .After 5minute one of there staff person tell there staff give him the tickets and take the Money we will send there rest of the money at the seat and We said that sounds Good. And after few hour your Employee Came to us and Give the changes and bring 4 packets of Anardana of Rs 10 each and said we dont hv changes so we give You Anardana and We said Why We dont want it we need our money why we take Anardana of 10 Rs we dont like Anardana..And you need to hv changes why wouldn't u keep it.. And the employee replay sorry sir but u hv to keep it..and then he give all the packets and leave ..

                                  And one thing More In ADD_ON they give us CHIPS of 60 MRP .and taste of that chips is So bad and i don't want taste it again in my life ...

                                  So total expense of 1 person is like this:
                                  143 tickets + Add_on 60+ 10 Rs
                                  (ANARDANA) = 213 Rs.

                                  And we buy 4 tickets :
                                  213×4= 1148 Rs.

                                  And what is the price of the ticket without all these unnecessary expense(waste)

                                  143×4= 572

                                  We spend more then our budget In "Morning SHOW" which is mentioned below:
                                  852-572=280

                                  So sir if anyone Read my message so kindly take action against PVR SINGAPORE MALL, LUCKNOW ... Because they ruined our Day...

                                  Here My details:
                                  Name: Sumit Kumar Pandey
                                  Email ID: [protected]@gmail.com


                                  Thankyou!!!
                                  PVR Cinemas Customer Care's response, Nov 13, 2017
                                  Verified Support
                                  Dear Mastertron,

                                  Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

                                  Regards,
                                  Team PVR
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                                    Winnie Williams
                                    from Mumbai, Maharashtra
                                    Oct 23, 2017
                                    Resolved
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                                    Address: Mumbai City, Maharashtra, 400053

                                    Mr nitin so called manager had a bad attitude and no knowledge about his duties and responsibilities. Ordered for food and was promised that it will be delivered at the seat. The bill showed audi 5 but very confidently and arrogantly he informed us that he went to audi 4 to deliver but did not find anyone sitting. Money refunded but no regrets of his mistake. This happened to two other families. Please check ur cctv as the bill was taken away by him.
                                    Nov 26, 2017
                                    Complaint marked as Resolved 
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 23, 2017
                                    PVR Cinemas Customer Care's response
                                    Dear Winnie Williams,

                                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                    Regards,
                                    Team PVR
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