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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2462
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789
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1673
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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148
Cost of snacks-popcorn
44
water bottle price
25
Regarding Compulsory food combos with movie tickets

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Disappointing staff actions
Complaining regarding wrong commitment
Non reimbursement of tickets money

PVR Cinemas reviews & complaints page 96

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W
Winnie Williams
from Mumbai, Maharashtra
Oct 23, 2017
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employee's attitude

Address: Mumbai City, Maharashtra, 400053

Mr nitin so called manager had a bad attitude and no knowledge about his duties and responsibilities. Ordered for food and was promised that it will be delivered at the seat. The bill showed audi 5 but very confidently and arrogantly he informed us that he went to audi 4 to deliver but did not find anyone sitting. Money refunded but no regrets of his mistake. This happened to two other families. Please check ur cctv as the bill was taken...
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Pharinath
from Chennai, Tamil Nadu
Oct 22, 2017
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privilege card issue - rs. 300 paid

Address: 600059
Website: Www.pvrcinemas.com

This is really frustrating. I paid rs.300 from my airtel money on 17-oct-17 (Txn id - [protected]). Money debited from airtel bank but pvr app says "something went wrong please try again." this is the message i get as usual for every tab change or a button i click. How do i trust this pathetic app.
Kindly get my privilege card or refund my money asap.
I am determined to escalate this issue at any cost until i get my card or...
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Chaitranavi
from Bengaluru, Karnataka
Oct 22, 2017
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regarding the ticket booking

Website: in.bookmyshow.com

Dear sir/madam,
The issue is while booking a ticket for today's show (Mersal at 6.30 pm), we made a net banking transaction through hdfc bank. We got a deduction message from bank, but in the website it showed the transaction was unsuccessful your payment is still in progress. We didn't get any confirmation mail. Please rectify this problem and update us about this issue.
Thanks and regards,
Chaitra c...
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Harsh Dhumawat
from Pune, Maharashtra
Oct 21, 2017
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didn't get refund

Address: Pune, Maharashtra, 411006

I booked a ticket via tez app in inorbit mall pune at pvr website but booking was not confirmed and when i asked a person on the counter at pvr i was told that the ticket was not confirmed and another person has blocked it. Then i had to purchase another ticket on the spot again.. Also money got deducted from my account and didnt get refund till now.. I am very dissatisfied with the service provided to me and when i asked the person on the...
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Dharmendra Bharwani
from Rajkot, Gujarat
Oct 20, 2017
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cheating against booking of tickets

Address: 380005

I bought 5tickets on 19oct 2017 for movie secret superstar on 20oct 2017 on my mother's birthday. Now on reaching to seats nobody told us that show has been cancelled and other viewers told us to leave the seats which is very embracing. No responsible person came up. On checking with authority we found that the show has been rescheduled at 4:30pm and they were least bothered to locate us and clear us about the changes. Today on mother's birthday...
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Narasimha N
Oct 16, 2017
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drinking water facility

Address: Hyderabad, Andhra Pradesh, 500072
Website: www.pvrcinemas.com

Dear sir,
We booked a movie in pvr at forum sujana mall, kukatpally
There are no glasses to drink the water and no one is available to respond with non-availability of glasses
Looks like purposefully they have not kept glasses to increase the water-bottle business and they are not allowing water bought from the same forum mall (In the other floor)...
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Dhruv Chhetri
from Delhi, Delhi
Oct 13, 2017
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not informing to the customer about the cancellation of movie shows

Dear sir/madam,

This is regarding booking id wrfbsmg at pvr priya, delhi. Would like to lodge a complaint regarding not informing to the customer about the cancellation of the movie shows.

On10th of october was my birthday and we booked a movie ticket of 2:45 show but when we reached hall, the pvr priya manager said us that 2:45 show has been cancelled. I was very surprised because don't you have any courtesy...
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Chetan Dhage
from Mumbai, Maharashtra
Oct 5, 2017
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high prices of, water bottle popcorn and other foods

Address: 400064

There is very high and the unfair price of the snacks available in the theater premises of the pvr cinemas. The popcorn, cold drink rates are very high and unfair. No doubt the price of the tickets of the movie are reduce by the goverment but they are looting the consumer by selling them costlier snacks in their premises. So please check out about the problem.
Do not wait for people reaction n request you to work on reducing the prizes...
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beprasanna
from Madurai, Tamil Nadu
Oct 3, 2017
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baby food not allowed inside.

Address: Chennai, Tamil Nadu, 600100

Hi,

We went to pvr velachery on 29th sept 2017 3:30 pm show (Movi: spider). We went with 3 kids in the age of 1.5yrs, 3.5 yrs and 4.5 yrs. So we took, water bottle and some baby food. Even after we informed its contain only baby food, without some sense they ask us to open the box and show. Yes, we did too.
But still they argue with us to not take it and only biscuits only will be allowed inside. If only biscuits are...
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Rishita pandey
from Kanpur, Uttar Pradesh
Oct 3, 2017
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movie ticket cancellation

Address: Mumbai City, Maharashtra
Website: pvr cinemas

Due to imergency i am unable to watch judwa 2 movie today show at 3.10 pm. So kindly refund my amount... Suddenly i have to go lucknow for some important work.. So i am not able to reach at movie place. So i request u for refunding my movie ticket amount.. Thanku hope u will understand... This is genuine reason sir.. I am not there today so please accept my request. Nothing more to say just want toh say that i am unable to watch this movie...
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rishiuce
from Kolkata, West Bengal
Sep 28, 2017
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theft by pvr officials - avani, howrah

Address: Howrah, West Bengal, 711102

Hi team,

I am deeply pained by the preposterous activities of your movie hall cleaning staff who hardly have any care for the patronage and resorted to the acts of treachery and theft. These are not baseless claims and you should also appreciate it once you go through the case facts as mentioned below:

Movie: newton, time: 8:30pm, audi: 4
Just at the ending of the movie, as we were leaving premises, i...
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Aveg Verma Aradhana Verma
from Indore, Madhya Pradesh
Sep 24, 2017
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services at pvr ujjain

Address: Ujjain, Madhya Pradesh, 456010
Website: PVR CINEMAS

Dear team,

I along with my family and friends have been regularly visiting pvr cinemas at different locations like raipur, indore, but recently i have shifted to ujjain and have faced numerous service related issues at ujjain pvr, treasure mall.

I have seen good services at other areas and hence very much disappointed by the services here: like
1. The movie never starts on time maximum 20 mins delay is...
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xaviatj
from Adur, Kerala
Sep 22, 2017
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flexibility in ordering popcorn

Address: Ernakulam, Kerala, 682024
Website: Lulumall-Kochi

Never order popcorn online. Customers normally dont pay much attention that the only popcorn available through their app is salted and buy it along with tickets.

There is no option to change to caramel or cheese or even mixed if you bought online (Even if you are ready to pay extra) the people on counter are so arrogant and looking at you like enemies when you bought online. (The way they look at you is go get *ed up. Who asked...
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Chitra Iyer
from Delhi, Delhi
Sep 15, 2017
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booking tickets online

Address: New Delhi, Delhi
Website: pvrcinemas.com

It's been an annoying experience over several months. The problem with pvr's online payment gateway. Lat friday i was booking online again, and the money was debited without tickets being booked. Calling the customer care, they mentioned the issue is with network, but totally not willing to undetsand it's their gateway. I tried booking online today also. I have been debited twice, without any tickets being booked again. It's horrendous online...
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rupali811
from Mumbai, Maharashtra
Sep 14, 2017
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refund claim against double debit 5th sep 2017

Address: Mumbai City, Maharashtra, 400053

Transaction ref no. :[protected] and[protected]/ sep/2017).

I refer to my debit card transaction processed at citi mall pvr andheri west dated 5th sepentember 2017. I ordered for 3 coffee and 2 iced teas total amount rs. 1000 (Inr one thousand only). The card was once swiped by no printed receipt was issued by pos machince, hence the counter boy swiped the card again and this time receipt was pritned. However i got message...
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Rajain2
from Dehra Dun, Uttarakhand
Sep 13, 2017
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air conditioner not working

Address: Dehradun, Uttarakhand, 248001

Hi. This is about my experience with pvr cinemas in dehra dun. I am a regular visitor at pvr but last three times i face the same problem in different audi's they just switch off the ac after half an hour making breathing impossible. Just imagine so many people sitting together without ac its almost suffocating. Every time i had to request to the manager to switch it on. They should maintain the temprature, always the answer is somebody must...
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Chirantan Majumdar
from Kolkata, West Bengal
Sep 11, 2017
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combo meal of rs100

Address: 711102

Greetings,
I am writing this to put a light on an incident that took place at pvr avani mall, howrah, west bengal. Dated 10/09/2017 when i approached at the counter for tickets for 11:50 am show i was asked to take combo of rs 100 along with each ticket. When i refused for the combos the counter lady said that it is mandatory to take these combos before 12 pm. I immediately called the customer care service of pvr cinemas where the...
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Sourabh3477
from Kolhapur, Maharashtra
Sep 8, 2017
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english movies not having enough english shows at convenient timings

Address: Kolhapur, Maharashtra, 416003

As i live in kolhapur pvr has provided a great service to us from time to time but all english movies that are running have more hindi shows rather than english shows. Especially horror movies which are more enjoyed in english dont have english shows at convenient timings.

As a horror franchise fan abd from all english movie audiences i ask you to please keep more number of english shows rather than hindi..

All...
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Charanpreet89
from Mohali, Punjab
Sep 4, 2017
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charge extra money from the mentioned in tickets

Address: Ludhiana, Punjab, 141001

Hi,

I bought the 3 tickets and i paid 480 rupees by card but the amount of the tickets was 150 per ticket total rupees 450 and also give me the 2 packets of anardhana. If i paid by card why i gave 30 rupees extra. That's not good and also i will register complaint in consumer court and they also charging extra to all the people who were came to watch movie. Receptionists are also misbehaving with the customers. Is that ur...
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Ashwatkumar Harkude
from Mandya, Karnataka
Sep 2, 2017
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I go to at her side

Address: 560062
Website: Pvt cinemas

Dear sir,

I have booked 2tickets for today's show of movie at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 200 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 102 after cancellation they are saying buy tickets in (170 x 2 =340) each and they will allowed me to seat...
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