I visited pvr cinema @ ‘the pavillion’ in pune on 22nd oct 2017, for the movie ‘secret superstar’ @ 5.15 pm show. I had booked 4 seats p5, p6, p7, p8 costing rs. 2188. Since the beginning of the movie, there was an audio lag. Meaning, first the video appears, and then the audio after a few seconds. Due to this, it was feeling as if the movie has been dubbed. It was very very frustrating to watch this. So when the interval came, i went outside of the auditorium and complained to a staff of pvr. He immediately called someone on his mobile and told me that the issue will be sorted out. I went back in, and the interval was still on. I waited for a few mins. Same issue again, the audio was being heard a few seconds after the video. I again went outside and complained to the staff. Then they came inside the auditorium with me (2 of them) and saw for themselves that there was an audio lag. They said they will rectify it immediately. Now the 2nd part of the movie began, and still, the issue persisted. It persisted till the end of the movie. After the movie was over, i complained again to the staff. Then they sent someone who managed the audio video projections. He came inside the auditorium with me, and then called someone over walkie talkie to start the movie again to see the issue for himself. On seeing it, he agreed that there was a lag, but he said that only i have complained, and no one else. I was shocked at this reply. I told him that even though he can see the lag for himself, how could he make such an irresponsible comment? Is this why i paid 2188? To see a movie of such a pathetic quality? He said sorry. I told him to compensate me. He said he cant. This is why i am complaining here, that if pvr can’t compensate for showing such bad quality, then you are cheats. I will never visit pvr again.
Nov 26, 2017
Complaint marked as Resolved PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
PVR Cinemas Customer Care's response Dear ameyapise,
We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.
Regards,
Team PVR
I make a payment through credit card swipe on 20 August 2017 and that transaction void by merchant side and account was debited then again I made a payment..
Now transaction cancel and want to charge back the same amount 660 .
.they ignore and not willing to provide charge back proof.
We request you to share your contact number and email ID on [email protected] for further assistance.
Regards,
Team PVR