PVR Cinemas Complaints & Reviews

It's been an annoying experience over several months. The problem with pvr's online payment gateway. Lat friday i was booking online again, and the money was debited without tickets being booked. Calling the customer care, they mentioned the issue is with network, but totally not willing to undetsand it's their gateway. I tried booking online today also. I have been debited twice, without any tickets being booked again. It's horrendous online and not pvr has blocked my money with themselves/ 3rd time, still no refund, which will take their own time. It's absolutely inconvinient and with no support/no email of non-confirmation of booking etc.

Transaction ref no. :[protected] and[protected]/ sep/2017).

I refer to my debit card transaction processed at citi mall pvr andheri west dated 5th sepentember 2017. I ordered for 3 coffee and 2 iced teas total amount rs. 1000 (Inr one thousand only). The card was once swiped by no printed receipt was issued by pos machince, hence the counter boy swiped the card again and this time receipt was pritned. However i got message from my kotak bank app that i have been debited twice. The transaction ref no.:[protected] and[protected]. I notified this to the counter boy, he said it will be refunded. So i waited for a day and filed a chargeback complaint in kotak bank, the bank informed me that both the transactions are claimed by pvr and hence no refund was generated. You are hereby notified to check the services rendered against the two payments recevied from my debit card on 5th sep and refund one transaction amount i. E. Rs. 1000 to me on immediate basis. I have been instructed by the bank if i dont get my amount back from pvr then i shall file a chargeback to kotak. Hence your immediate action will save my time and energy.

Regards,
Adv. Rupali yengde
[protected]
Advrupali. Yengde (Attherate) gmail (Dot) com

Hi. This is about my experience with pvr cinemas in dehra dun. I am a regular visitor at pvr but last three times i face the same problem in different audi's they just switch off the ac after half an hour making breathing impossible. Just imagine so many people sitting together without ac its almost suffocating. Every time i had to request to the manager to switch it on. They should maintain the temprature, always the answer is somebody must had feeling cold. You should make an advisory that those feeling cold should carry a shawl or a blanket. Why should everybody suffer for any one person or you are saving the electricity bill. Just learn from railway they strictly maintain the temprature of the ac coach. Please do something about it.
Rajinder singh

Greetings,
I am writing this to put a light on an incident that took place at pvr avani mall, howrah, west bengal. Dated 10/09/2017 when i approached at the counter for tickets for 11:50 am show i was asked to take combo of rs 100 along with each ticket. When i refused for the combos the counter lady said that it is mandatory to take these combos before 12 pm. I immediately called the customer care service of pvr cinemas where the executive over the phone said that it's not true and had a chat with the manager from my cellphone and agreed to provide me tickets without combo. My question is, is it really mandatory to take meal combos before 12 pm? I don't think it is. Then why are the customer harassed. This in adverse will ruin the reputation and good will of pvr cinemas which is not good. Please look into this matter and resolve it otherwise we will have to opt for other multiplexes. You know better how the competition is.

As i live in kolhapur pvr has provided a great service to us from time to time but all english movies that are running have more hindi shows rather than english shows. Especially horror movies which are more enjoyed in english dont have english shows at convenient timings.

As a horror franchise fan abd from all english movie audiences i ask you to please keep more number of english shows rather than hindi..

All the fun is sucked out by watching a hindi dubbed horror film...
Please

Hi,

I bought the 3 tickets and i paid 480 rupees by card but the amount of the tickets was 150 per ticket total rupees 450 and also give me the 2 packets of anardhana. If i paid by card why i gave 30 rupees extra. That's not good and also i will register complaint in consumer court and they also charging extra to all the people who were came to watch movie. Receptionists are also misbehaving with the customers. Is that ur policy.

Please expidiate.

Waiting for your revert.

Regards
Aam aadmi

Dear sir,

I have booked 2tickets for today's show of movie at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 200 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 102 after cancellation they are saying buy tickets in (170 x 2 =340) each and they will allowed me to seat on red lounge. As they promised will get refund but i have gifted these tickets to my brother and this happened with me how insulting is this.

I have gone to watch a movie anabelle in inorbit mall pune for night 11.00 p. M show. There was some group o[censored]nsocialised people in the crowd, they keep on shouting and continuously passing on vulgar comments. It was not at all exceptable. I inform about the same to the management but they r bussy in eating there food and i also told them that many o[censored]s come with our family to enjoy the movie. It was totaly a waste of time and money. It was like i paid for getting torchered by someone. I realy want an action on this by pvr management and also want my money refunded.

I swiped my pvr card for rs.500 yesterday for a show tomorrow at 2:45pm but the staff got issues while swiping the card and he gave a ticket of 21st rather than the next day i. E. 22nd august which we understood later while we got seated and people started coming and we were asked to leave as it was a ticket for 21st and we too didn't know about it although i asked for a ticket for 22nd. When i had a conversation with the staffs they completely ignored their mistake and now they want us to attend another show tomorrow but different seat will be allotted.
I paid for a seat and i will be now allotted different seat which makes no sense when mistake has happened from their side not mine, it doesn't mean i will be given the first row seats even after paying for the other row backwards.

Pvr cinemas pallavaram is blocking internaly all 10 rupees tickets (Which recently got slightly increased around 11 after gst) and not allowing any customers to book tickets online / through counter..in websites tickets shows full hence booked 120 rupees and watched the same show. Surprised by seeing all the 10rupees tickets where empty and it's very evident that pvr is doing to increase their business by cheating the law.

Hi this is subramani kishore. I had booked 4 tickets today in the www.pvrcinemas.com. in this website i had booked to a movie neyney raju neyney manthri at the 1.35pm show time. But when the time of booking they had taken money from my credit card. But i didnt recive any tickets from them. What i have to do now show is going to start. Now how i have to cancel the tickets. How can i get refunded. So, please give some solution.
For this issue.

In the last two movies that I saw in PVR (Citi Mall, Andheri and Oberoi, Goregoan) started 30 mins late and intervals were around 15 mins. When I am paying Rs. 350 + online booking charges why do I have to wait for movie to start 30 minutes late and filled with ads which are irrelevant and annoying. Move (Toilet) which was suppose to start at 3:30 PM starts at 4:02 PM and ends at 6:50 PM (which includes interval) - This was 2:35 minutes movie and thanks to all advertisements you guys included took 3 hours 20 minutes!!!

You are waiting my time and forcing me to watch some content that I am not interested and also charging me for me!!!

This is my humble request as i paid rs1254 a huge amount for booking a wrong show. I booked ticket in pvr market city bengalore for 10:45 show on friday 10:45 am. Order number bmcg[protected]. It is my mistake as i did not noticed to booking date. We can't go to this show and i booked another show on saturday 10:45 am. Could you please look this case and cancel the booking. My contact number is [protected].

I have booked one ticket for toilet ek prem katha. I wanted that ticket for saturday but by mistake it got booked for friday. I called customer care regarding this issue, they said its not possible. So it would be better if you could provide ticket rescheduling facility . I just wanted rescheduling. I dont want refund. It will not be a loss also for you...

I am watching harry met sejal now...in pvr nanded audi 4...ac is completely off... All customers r complaining but no action taken... Manager and staff is very arrogant... Pls do the needful... My number [protected].. This is happening every time... U people charge so much but don't provide d service... Stop fooling customers...in every show this happens... Complained many times but they never take any actions... Staff is arrogant

Dear team,
Today i bought 9 tickets of movie vekh baraatan challiyan (8.10 pm) at silver arc mall pvr cinemas. 1 ticket is for 115 rs. So i bought 9 ticket then it should be 1035 rs as per calculation. But they charge 1040 rs from my card. When i ask the reason they told me 5 rupees for charity. I want to clear this the charity is my own wish no one can compel us for this. Can u give a satisfied answer for this?

I have got a movie gift card, which got expired unutilized as there were no movie of my interest recently which i could enjoy.

Today when i was planning to book movie ticket i came to know that the card got expired.

You are requested to help me out so that there is no financial loss to me...

Regards

Manish garg
[protected]
[protected]@gmail.com

This is regarding amount rs. 360 debited at edc machine of your pvr nitesh hub koregaon park pune but tickets were not booked. We went to watch movie mom on 16th july 2017. I had given my debit card to book 2 movie tickets but amount get debited and our movie tickets were not booked. Then your counter staff said amount will get auto refunded into your account by 7days and ask me to pay through cash as they said may be their edc machine will again not work then we had given cash and book tickets. So please refund the same amount as soon as possible. It has already been 15 days since the txn done.

All the details of transaction are below:

Transation id[protected]
Date & time - 16th july '17, 23:22:17 pm
Amount-rs. 360

Hiiiì sir myself niraj mishra i was working in ur company as esp in lowerparel phoenix mall property i joined pvr on 12th of july i got my punching chronus id on 19th of july due to my mistake i forgetted to note down the id during a out time when i was putting id it was showing some one else id i informed to hr mayuri mam by msg as she was not thr in the office know she is saying that ur payment will not be process only 3 days of ojt training pay will be processed and rest of the payment will not be given. She terminated me on 25 july and she is saying that join from 1st august, when i called her today she is saying i will let u know and all... Sir i am in trouble i need my pay... I request u to take guide of this...
Requesting...
Niraj mishra

Yesterday i have booked three tickets for mubarkan for the show at 8.50pm. All the payment procedures were over but i did not received the ticket confirmation text on my mobile number and when i enquired at the ticket counter they said no tickets were booked by me and at the same time my bank account was saying that cash has been transacted to pvr cinemas. They sent me an email on the id i have provided with the password but no confirmation mail. They said team is actively working at this technical issue.

It is humble request to refund my money as soon as possible.