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PVR Cinemas Complaints & Reviews

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1.6
Updated: Dec 4, 2024
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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B
bsrathore1986
from Mumbai, Maharashtra
May 27, 2017
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Unnecessary high prices for food items and outside eatables not allowed

Address: Thane, Maharashtra, 401105

Saw movie today at Mira Road Cinemax. Was carrying chips packet and cold drink bottle with us for my daughter. The security asked us to leave these items with them only. In theatre, during the break, we had to buy the expensive Popcorn available in the theatre as our food items were taken by security. The cost of movie ticket was Rs.190 per person and the Popcorn cost was Rs.240 (which should not cost more than 40-50 Rs. outside).
This...
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A
Abhishek Purohit 9162
from Bilhaur, Uttar Pradesh
May 24, 2017
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Transaction ID 707415546475 15/03/2017 Rs 360/-

Address: New Delhi, Delhi, 201010
Website: www.pvrcinemas.com

Dear Sir,

On 15th Mar 2017 i was trying to book a ticket with PVR Ltd with Axis Bank Credit card transaction ID is[protected] of Rs. 360/- same time Amount of Rs.360/- deducted and Ticket was not booked same time i got 120 Rs. cash back.

Please help me to resolve this issue and return back my Payment for same issue

My Mail ID & mobile number is as follows : -

[protected]@gmail.combr...
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D
dmehra06
from Pathankot, Punjab
May 24, 2017
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Forcing food combo with ticket

Address: Mohali, Punjab, 140307
Website: pvrcinemas

Pvr mohali date 24 may 2017 planned to watch movie half girlfriend the staff was too busy on personal phone... When asked for ticket... They said it is compulsory to take combo... New self imposed rule... Pathetic behaviour by staff... Will never watch movie at pvr mohali... North country mall... Services are far better at pvr elante mall... Chandigarh......
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M
Madhumita Nag
from Bahula, West Bengal
May 22, 2017
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Show cancelled

Address: Kolkata, West Bengal

Booked a show for posto at pvr diamond plaza.. At 6.50 on 22.05.17...
After waiting for 1 hr... The show was cancelled... Totally non cooperative staff.
We had 3 tickets the counterpart of one ticket was misplaced after total 1 and a half hr wait
Though i had the counterpart of payment through debit card.. They refused to refund 120 rs... And the staff was terribly rude...
This was unexpected and moreover we heard...
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D
Dr. Nilesh Thakor
from Ahmedabad, Gujarat
May 18, 2017
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Not playing the show at predetermined time

Address: Gandhinagar, Gujarat, 382011
Website: www.pvrcinemas.com

My self Dr. Nilesh residing in Randheja Area of Gandhinagar, today on date 18/05/2017 Alien movie which has show time 8:10 pm, when I reached for movie at 8 o'clock, the person on ticket window refused to give tickets, He told movie would play if 10 person would come for the movie. I saw at ticket window, we were four people at ticket window. I have travelled 20 km for the movie and I had very bad experience at PVR, Cinemax Suman tower, sector-11,...
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S
Suhas Upase
from Pune, Maharashtra
May 17, 2017
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My booked seat is not regular working

Address: Latur, Maharashtra, 413512

Sir i booked 3tickets of bhahubali show on date 16.5.17 of 7.30show of seatno. S l 17, 18, 19. But from these 3 seats 18 no. Seat is not working regular due to that reason i can't enjoying film so i want ur work imediate or compansation my [protected]
Suhas upase
Sir from ur point of view it is short problem, but i was not fell comfortable during complete movie even i have paid same amount as other viewers.
I have rights...
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C
Chandrashekar Ganesan
from Bengaluru, Karnataka
May 16, 2017
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Himalaya water bottle - 500ml

Address: 560077

PVR CINEMAS even TODAY sells 500ml (Himalayan Brand) for Rs.50/-
[protected][protected][protected][protected][protected][protected]
HINDU Bureau, New Delhi, May 25 2016

The Monopolies and Restrictive Trade Practices Commission (MRTPC) has pulled up mineral water company, Himalayan Packaged Mineral Water, and PVR Cinemas for indulging in restrictive trade practices...
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S
Shreyasi_Chanda
from Kolkata, West Bengal
May 15, 2017
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Request to refund my amount

Address: 700059
Website: www.pvrcinemas.com

I tried to book 3 movie tickets on 11th may through my icici debit card but received a system. So i tried to make the payment again and received the same error. Later i realised that the booking amount (Rs 149) has been deducted twice. So the total amount deducted was rs 298. After few minutes, when i checked my statement, i saw that rs 149 got credited to my account though rs 298 was deducted.
Please refund the rest of the amount...
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R
Raghav100498
from Mohali, Punjab
May 15, 2017
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Food complaint

Address: Chandigarh, Haryana

Yesterday i went to watch bahubali with my family in dt cinemas chandigarh. I booked my tickets online along with the food voucher. When i went to redeem my voucher in interval i was told that the food would reach my seat.1 hour went by and no one came. I again went to the counter and i was told same thing and whole episode continued.in end i again went to counter when 15 min we're left for the movie to be over and told them not to deliver...
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R
ravi.lnt
from Pune, Maharashtra
May 15, 2017
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Cannot provide food while forcing customers not to eat outside food

Address: Thane, Maharashtra, 421204

I visited PVR in Xperia Mall, palava city this Saturday to watch Bahubali, 9:00PM show. They do not allow you to carry outside food or snacks. During interval around 10:50PM my 5 year old son asked for something to eat, I went out to get something. I was hoping to get his favorite burger from the food court outside the theatre but the security did not allow me to go out. So I ordered a hot dog from the PVR counter but they didn't give me...
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P
pranshu777
from Pune, Maharashtra
May 14, 2017
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Wrong product ad

Address: 411028
Website: www.pvrcinemas.com

Phoenix Market City Pune with booking ID WBDWFWX and combo order number 5352278. I was told on the bill and advertising that I would be getting a 600ml coke but what I received at the cinmas was just a glass of 250-300ml. Please email me if you need the pictures. Very unhappy with the way you guys advertise something and then give something else actually when you see your order. Another better gesture would be to deliver the food combos directly...
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J
Jitu221984
from Sambalpur, Odisha
May 13, 2017
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Show got cancelled but didn't get refund

Address: New Delhi, Delhi, 110018
Website: Pvrcinemas.com

Hi,

I have booked the 2 tickets for Bahubali 2 @ 2:40 show on 7th May 2017 for PVR cinemas at Mall of India, Noida however that show has been cancelled by PVR and I haven't got any prior notification of the same. So when I reached there people at PVR told me that the show will not be played and you will get ur refund.
Now Its almost 6 days and i haven't got my refund. Today, When i called to PVR customer support, they...
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U
Umang Khemasra
from Mundi, Madhya Pradesh
May 10, 2017
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Pvr cinema, ratlam (Gaytri cinemas)

Address: Ratlam, Madhya Pradesh, 457001

PVR CINEMAS are famous for its thrilling movie experience. And i was very satisfied with them before my experience in Ratlam (Gaytri Cinemas). It was worse experience ever. Very bad management of staff. They cut off power of Air conditioners after Interval. It was very suffocated in theatre.

I sincerely want to inform The PVR CINEMAS to take action on them.
Hope for a positive CHANGE....
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N
Nagesh Katke, architect
from Mumbai, Maharashtra
May 10, 2017
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Snacks is very expensive and outside snacks is not allowed.

Address: Mumbai City, Maharashtra, 400 022

Hi, This is Nagesh Katke. My contact no is[protected], Email id: [protected]@gmail.com
I was Purchase 2 popcorn and 1 sandwich from PVR sion on 09.05.2017. Bill Scan copy attached.
cost of 1 large popcorn --230/-
cost of one sandwich -- 140/-
they have monopoly of not carry outside snacks item.Rates they are charging for food item are very high.
Please take some action so that they will not charge so...
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H
Hema Parsekar
from Mumbai, Maharashtra
May 9, 2017
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Resolved

Ticket booking cancellation

Address: 400604
Website: PVR cinemas, eternity mall Thane west

Date: 09/05/2017

Dear sir,

I have booked 2tickets for today's show of movie (Bahubali 2 at 7.20 pm) at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 200 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 102 after cancellation they are saying buy tickets...
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A
Akash Guha
from Kolkata, West Bengal
May 8, 2017
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Refund of bad transaction ticket

Address: 700059
Website: www.pvrcinemas.com

I did pay to pvr cinemas for bahubali 2 movie, my money got deducted from bank and pvr page showed bad transaction please try again...then i use to call the customer care and they said that the refund of my bad transaction will be initiated within 7 days of the transaction, but i still didnt received my money in my account, my email id is akash.dbz.[protected]@gmail.com
my contact no is [protected]
i tried to book the tickets on 3rd...
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P
Pratik Goyal
from Delhi, Delhi
May 8, 2017
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Show cancelled PVR IMAX Logix city

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.pvrcinemas.com

I booked 2 tickets of guardians of galaxy (7th may, 10:55 PM ) PVR Imax, Logix city center mall. Noida. I am residing in Gurgaon and travelled 50Kms to Noida for the movie show. I reached at the movie hall @ 9:30PM and after waiting 1 hour and 20 mins. People started started entering into the movie hall at 11:00PM.

PVR guys shown commercials for 30 mins and when they started the movie there is some technical issue. So they...
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P
prasadbhusari
from Mumbai, Maharashtra
May 6, 2017
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PVR staff kept switching AC off

Address: Pune, Maharashtra, 411006
Website: www.pvrcinemas.com

It was a real pathetic experience at PVR cinemas Nitesh Hub Pune. The PVR staff kept switching OFF the AC, it was unreasonably HOT inside causing breathing issues. Everytime I complained the staff switched the AC On for few minutes and again switched it Off in a short duration. This not only caused mental agony, it just spoiled the experience of watching the biggest blockbuster- Bahubali-2. In addition to this due to the unacceptable rise...
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S
Sanjay#
from Bengaluru, Karnataka
May 6, 2017
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About ticket cost and Ac

Address: 560092

I am from Bangalore our state CM has sent a notice that all multiplex screen should sell there tickets for 200 but Wat u all are doing not even one pvr has a ticket of 200 all are nearly 300 we need u to follow the rules made my government

Secondly we have a PVR in MSR ELEMENTS MALL there was a issues that u will not provide AC for Kannada films Wat the hell is this guys u are allowed to introduce ur screen in KARNATAKA and...
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Y
ypsonaje1
from Bengaluru, Karnataka
May 4, 2017
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Food served

Address: Nashik, Maharashtra, 422007

PVR Cinemax at CIty centre mall, Nashik.
We ordered chicken burger n veg burger but the quality was so poor even you cant byte. Food served there is too costly and no quality at all.
It may harm anyone or can have food poison as it's neither fresh nor eatable.
After paying so much amount people are getting worst food.
Staff is also arrogant. Its pathetic....
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