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PVR Cinemas Complaints & Reviews

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1.6
Updated: Feb 17, 2025
Complaints 2462
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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148
Cost of snacks-popcorn
44
water bottle price
25
Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 99

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S
Shreyasi_Chanda
from Kolkata, West Bengal
May 15, 2017
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Request to refund my amount

Address: 700059
Website: www.pvrcinemas.com

I tried to book 3 movie tickets on 11th may through my icici debit card but received a system. So i tried to make the payment again and received the same error. Later i realised that the booking amount (Rs 149) has been deducted twice. So the total amount deducted was rs 298. After few minutes, when i checked my statement, i saw that rs 149 got credited to my account though rs 298 was deducted.
Please refund the rest of the amount...
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Raghav100498
from Mohali, Punjab
May 15, 2017
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Food complaint

Address: Chandigarh, Haryana

Yesterday i went to watch bahubali with my family in dt cinemas chandigarh. I booked my tickets online along with the food voucher. When i went to redeem my voucher in interval i was told that the food would reach my seat.1 hour went by and no one came. I again went to the counter and i was told same thing and whole episode continued.in end i again went to counter when 15 min we're left for the movie to be over and told them not to deliver...
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ravi.lnt
from Pune, Maharashtra
May 15, 2017
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Cannot provide food while forcing customers not to eat outside food

Address: Thane, Maharashtra, 421204

I visited PVR in Xperia Mall, palava city this Saturday to watch Bahubali, 9:00PM show. They do not allow you to carry outside food or snacks. During interval around 10:50PM my 5 year old son asked for something to eat, I went out to get something. I was hoping to get his favorite burger from the food court outside the theatre but the security did not allow me to go out. So I ordered a hot dog from the PVR counter but they didn't give me...
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P
pranshu777
from Pune, Maharashtra
May 14, 2017
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Wrong product ad

Address: 411028
Website: www.pvrcinemas.com

Phoenix Market City Pune with booking ID WBDWFWX and combo order number 5352278. I was told on the bill and advertising that I would be getting a 600ml coke but what I received at the cinmas was just a glass of 250-300ml. Please email me if you need the pictures. Very unhappy with the way you guys advertise something and then give something else actually when you see your order. Another better gesture would be to deliver the food combos directly...
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J
Jitu221984
from Sambalpur, Odisha
May 13, 2017
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Show got cancelled but didn't get refund

Address: New Delhi, Delhi, 110018
Website: Pvrcinemas.com

Hi,

I have booked the 2 tickets for Bahubali 2 @ 2:40 show on 7th May 2017 for PVR cinemas at Mall of India, Noida however that show has been cancelled by PVR and I haven't got any prior notification of the same. So when I reached there people at PVR told me that the show will not be played and you will get ur refund.
Now Its almost 6 days and i haven't got my refund. Today, When i called to PVR customer support, they...
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Umang Khemasra
from Mundi, Madhya Pradesh
May 10, 2017
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Pvr cinema, ratlam (Gaytri cinemas)

Address: Ratlam, Madhya Pradesh, 457001

PVR CINEMAS are famous for its thrilling movie experience. And i was very satisfied with them before my experience in Ratlam (Gaytri Cinemas). It was worse experience ever. Very bad management of staff. They cut off power of Air conditioners after Interval. It was very suffocated in theatre.

I sincerely want to inform The PVR CINEMAS to take action on them.
Hope for a positive CHANGE....
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N
Nagesh Katke, architect
from Mumbai, Maharashtra
May 10, 2017
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Snacks is very expensive and outside snacks is not allowed.

Address: Mumbai City, Maharashtra, 400 022

Hi, This is Nagesh Katke. My contact no is[protected], Email id: [protected]@gmail.com
I was Purchase 2 popcorn and 1 sandwich from PVR sion on 09.05.2017. Bill Scan copy attached.
cost of 1 large popcorn --230/-
cost of one sandwich -- 140/-
they have monopoly of not carry outside snacks item.Rates they are charging for food item are very high.
Please take some action so that they will not charge so...
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H
Hema Parsekar
from Mumbai, Maharashtra
May 9, 2017
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Ticket booking cancellation

Address: 400604
Website: PVR cinemas, eternity mall Thane west

Date: 09/05/2017

Dear sir,

I have booked 2tickets for today's show of movie (Bahubali 2 at 7.20 pm) at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 200 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 102 after cancellation they are saying buy tickets...
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A
Akash Guha
from Kolkata, West Bengal
May 8, 2017
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Refund of bad transaction ticket

Address: 700059
Website: www.pvrcinemas.com

I did pay to pvr cinemas for bahubali 2 movie, my money got deducted from bank and pvr page showed bad transaction please try again...then i use to call the customer care and they said that the refund of my bad transaction will be initiated within 7 days of the transaction, but i still didnt received my money in my account, my email id is akash.dbz.[protected]@gmail.com
my contact no is [protected]
i tried to book the tickets on 3rd...
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Pratik Goyal
from Delhi, Delhi
May 8, 2017
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Show cancelled PVR IMAX Logix city

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.pvrcinemas.com

I booked 2 tickets of guardians of galaxy (7th may, 10:55 PM ) PVR Imax, Logix city center mall. Noida. I am residing in Gurgaon and travelled 50Kms to Noida for the movie show. I reached at the movie hall @ 9:30PM and after waiting 1 hour and 20 mins. People started started entering into the movie hall at 11:00PM.

PVR guys shown commercials for 30 mins and when they started the movie there is some technical issue. So they...
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prasadbhusari
from Mumbai, Maharashtra
May 6, 2017
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PVR staff kept switching AC off

Address: Pune, Maharashtra, 411006
Website: www.pvrcinemas.com

It was a real pathetic experience at PVR cinemas Nitesh Hub Pune. The PVR staff kept switching OFF the AC, it was unreasonably HOT inside causing breathing issues. Everytime I complained the staff switched the AC On for few minutes and again switched it Off in a short duration. This not only caused mental agony, it just spoiled the experience of watching the biggest blockbuster- Bahubali-2. In addition to this due to the unacceptable rise...
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S
Sanjay#
from Bengaluru, Karnataka
May 6, 2017
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About ticket cost and Ac

Address: 560092

I am from Bangalore our state CM has sent a notice that all multiplex screen should sell there tickets for 200 but Wat u all are doing not even one pvr has a ticket of 200 all are nearly 300 we need u to follow the rules made my government

Secondly we have a PVR in MSR ELEMENTS MALL there was a issues that u will not provide AC for Kannada films Wat the hell is this guys u are allowed to introduce ur screen in KARNATAKA and...
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Y
ypsonaje1
from Bengaluru, Karnataka
May 4, 2017
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Food served

Address: Nashik, Maharashtra, 422007

PVR Cinemax at CIty centre mall, Nashik.
We ordered chicken burger n veg burger but the quality was so poor even you cant byte. Food served there is too costly and no quality at all.
It may harm anyone or can have food poison as it's neither fresh nor eatable.
After paying so much amount people are getting worst food.
Staff is also arrogant. Its pathetic....
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T
tejas wadhawan
from Delhi, Delhi
May 4, 2017
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No refund and no feedback

Address: New Delhi, Delhi, 110057
Website: www.pvrcinemas.com/nowshowing/Delhi-NCR

I booked three tickets for a early morning show for 29th april through pvr app the show was to be shown in pvr rivoli in connaught place. Coming to the point money was deducted from my bank account but after a min i got a message that booking tickets failed i have that message in my iphone., may i know when i could get the refund of the amount rs. 1046 got deducted on friday 28 april 2017 and since i am trying teaching them but they have...
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V
Vjmatlani
from Khopoli, Maharashtra
May 2, 2017
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Pathetic service & third class staff @ pvr rejimental plaza nashik

Address: Nashik, Maharashtra, 422011
Website: PVR CINEMAS

We on 1st of may had been to watch Bahabuli movie @ 3.40 pm show at PVR cinema Regimental plaza nashik with family, there we had faced the pathetic service level and the 3rd class behavior of the staff with the ladies of my family at the food counter. I had created lot of issue there and brought the complete incident to the notice of the center manager mr chavan, he had gone through the complete CCTV footage and found that the concern raised...
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KIRAN TAMBE
from Mumbai, Maharashtra
May 1, 2017
Apr 4, 2024
This thread was updated on Apr 4, 2024
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No option to cancel booked ticket in PVR Official App and no response from Customer care

Address: Thane, Maharashtra, 400612
Website: www.pvrcinemas.com

Dear Sir,

Throught your official PVR app I booked ticket of bahubali 2 and selected location PVR Cinemas at Xrbia Mall - Dombivli, I dont know how after payment i have got Sms stating that Ticket Has been booked successfully but the location changed and location is Cinemax Mira Road, I checked option to cancel booked ticket but it is not available on Your Official App then I tried to contact customer care number i.e.: [protected],...
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J
jayanthankasi
from Madhipura, Bihar
Apr 30, 2017
Jun 2, 2022
This thread was updated on Jun 2, 2022
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Ticket not booked but amount debited from my account

Address: Bokaro, Jharkhand
Website: PVR cinemas

I try to book the ticket for bahuballi 2 in pvr cinemas mobile app on 27th april, while doing the booking the amount is deducted but ticket not confirmed, and again tried and happen same thing. So i lost 273*2=546 rs. Then i compliant to customer service also and they said the amount will get credit within 48 hrs but still not credicted after 3 days....
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G
Gyan Srivastava
from Shahganj, Uttar Pradesh
Apr 29, 2017
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Mismanagement

Address: 226016

Dear sir, I Gyan Prakash Srivastava had booked ticket in PVR phoenix at Lucknow.. Movie name was Bahubali, show time.. 4.55 ..on dated.. 29.4.2017 ..seat no. N-5 . Actually the problem was what seat I booked that was broken. I informed the management. But till show end I was sited on broken seat. So careless stoff was over there. Kindly do needfull. Yours. Gyan Prakash srivastava ....
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N
Nabajyoti Hazarika
from Bengaluru, Karnataka
Apr 28, 2017
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Bad transaction

Address: 781019
Website: pvrcinemas.com

Hi,

I booked three tickets for Bahuballi 2 through PVR website online. They deducted 746.52 rupees from my credit card but i didn't receive any confirmation mail regarding booking of my tickets. Later I received a mail regarding bad transaction from [protected]@pvrcinemas.com stating that a bad transaction occured in my account. So If my tickets are not booked, I want the money to be refunded ASAP.
Transaction ref number:...
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D
David Boon
from Karnal, Haryana
Apr 27, 2017
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Ticket reservation cancelled without reason

Address: Bangalore, Karnataka, 560095

Even though we had reached 1.30 hour before the show time to collect the tickets.. We were said the booking is cancelled without any proper reason and prior notification. I even have video proof to show pvr employees selling ticket in black to others..
Thanks for choosing pvr. Booking id: 7566000 no of tckt: 4. For baahuba-hi on thu, 27 apr, 2017 10:00pm at koramangla (Audi 9). Please collect tkts 45 mi...
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