PVR Cinemas Complaints & Reviews

Sir,
I have booked 4 tickets through pvr website for Rs.688, amount debited from my account but no further information was given or tickets issued.

Booking date: 01/07/2017
Pvr Oberon, kochi

Please refund the amount.
Transaction details -screenshot attached.

Informed the pvr management at kochi but they reverted that they could not solve the issue from kochi.They assured it will be refunded automatically in 3 days but not refunded so far.

Dittu Joseph

Today my wife and I who are regular movie goers to PVR Director's cut Vasant Kunj, New Delhi, where tickets are Rs.2, 000 per person per show on a Sunday were rudely asked by the security staff not to enter with our Sony camera. They said it is against cinema theater rules as these rules are imposed by Govt of India blah blah...due to piracy issues. We tried to reason with these rude security staff that these days all phones have cameras...

Dear sir,
This is to inform you that when we tried to book 04 movie tickets (Online) on 26-06-17, the exess amout money got deducted and didnt get any booking confirmation.
An amt of rs 9830/- had been deducted (Which was again an error). But no ticket/ seat conformation came on screen.
The seq. No of the transection was [protected] dated 26/06/17.

You are requested to look into the matter & do the needful to help me out with the refund.
Pfa the screen shot of sms alert of money deducted.

Thanks
Yours sincerely
Abhay sharma

Mob no [protected], [protected]

Myself tanmaya, from bangalore, i was worked with pvr cinemas for last one and half year, when i asked for my pf settlement they are just avoiding me, they are saying something wrong with ur form u need to fill the form once again, like that i filled thrice, still no response, again when i asked to them that time the hr of the company told i am new here i don't know about ur settlement, u just fill the form once again, we'll let u know, again i submitted all the doc. S with form, still they are not responding, if anyone can help me, then i ll be great full, working with:pvr cinema. Emp id:140569, pf no:dl/cpm/20029/25090

Respected sir

I would like to inform you that the ac at pvr, phoenix mall, lucknow, up was not working during the entire duration of the 6 45pm show of the movie tubelight. The entire experience of the movie was extremely uncomfortable. We were sweating all along and not able to enjoy the feature film. For the amount charged for tickets these days, a working air conditioner is expected atleast.

Respected sir,
I have booked 4 tickets for vanamagan 18.45 show in pvr cinemas ampa skywalk on june 23-6-17. I request you to cancel those ticket and refund the money to my account. I have tried a lot to cancel the tickets through pvr cinemas.com but i couldn't able to cancel the tickets. I paid 618 rupees for 4 tickets seat no 19, 20, 21, 22.
I kindly request you to refund the money.
Thanking you

Dear sir,

I have booked 1tickets for today's show of movie (Bank chor at 6.00 pm) at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 253 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 153 after cancellation they are saying buy tickets in (253) each and they will allowed me to seat on red lounge. As they promised will get refund but i have gifted these tickets to my brother and this happened with me how insulting is this.

Sir, please note that, i am regular customer if technical errors creates they should take care of customers first, but this time they have disappointed me.

Kindly look into the matter.

Thanks
Bikram bedi
[protected]

Sir my name d chandra kanth email:[protected]@gmail.com phone num: [protected]... Dear customer, your ticket has been generated and sent to your email id for aarudugula bullet on sat, 10 jun, 2017 10:50 hrs, at pvr ripples vijaywada (Audi 02), 1 seat (S): normal-n10. Total amount-rs 153.75, order id: ripp[protected]. Use kiosk pick up code: whbp4nn to collect your tickets. Now pay using paytm wallet for food and beverage during your movie at pvr cinemas and enjoy hassle free payments. Sir plz refund my amount i used gift card voucher pvr

We went to a movie @ pvr last saturday in elements mall, bangalore. Before the movie completed there was some disturbance. Everyone from all theaters were asked to leave. No security guards or pvr employees were to be found. Word was passed around between audience to leave! I came back and wrote to pvr regarding a) how they handled the mini crisis and b) how to apply for a refund. They didn't bother to respond.

I wrote the following complaint to pvr.

Dear pvr team,
This is drawn for your kind attention and disciplinary action to be taken against the security personnel deputed at the security gate for the alleged misbehavior and using filthy language.

1. That i along with my female friend booked the tickets for the show of jolly llb2​ at pvr rivoli friday,
17th feb.2017 against the seat no.1 and 2 in audi-1 in the 18:55 show to be played.

2. That we booked the tickets at the booking counter through my sbi credit card.

3. That as it was friday being working day we were going to watch the movie post our office and i had a laptop bag with me therefore, i asked the counter executive where i could keep my bag or they are allowed inside. He replied there is a counter at the back side of the booking counter managed by the 3rd party to keep the belongings against a token of receipt.

4. That before 15minutes we went to the gate for the show. All of a sudden the security personnel deputed there asked me that you can not go inside. So i asked him the reason he told me that the bags are not allowed inside and with bag we can not enter. Then i told him about the interaction with the booking counter executive and as per my discussion told him that i would be keeping the bag with the 3rd party run counter behind the booking counter.

To my utmost surprise he reacted that
"jis chutiye be bola hai usko bolo apne pass rakhega yahan koi counter nahi hai".

I asked and requested him you please talk to the booking counter executive and seek clarification and not to use filthy and abusive language else i would file a complaint against him.

5. That he went upto the booking counter executive and clarified the same which in turn ordered him to allow us inside. Still the security personnel asked us to take due permission from the security chief and the counter has been closed for today.

6. That on his response i asked him please let me meet with the security chief and seek permission else ask the booking counter executive to kindly refund me the booking amount as i can not leave my bag outside with anyone else if the multiplex does not have any arrangements for the same.

7. That on this the security personnel deputed there asked me do whatever you want to do the tickets can not be refunded now and the security chief has left for the day and he did not allow us to enter in the multiplex premises despite having valid bookings.

8. That i straight away went to the booking counter executive and asked him to first give me the contact no. Of the security chief and the multiplex manager which he also kept on ignoring and asked me to wait as he was arranging some contingency arrangements.

9. That the booking counter executive talked to someone on phone and asked me to come to the gate and i and my female friends were allowed inside the premises without even frisking, our bags were kept inside the official room there and assured by the female security guard and the booking counter executive that the bags are safe and we could collect them post the show.

9. That on asking for the complaint book we were given the visitors book wherein i mentioned my feedback and complaint along with my contact details but i have not got any response yet.

10. That i also met with the pvr executive on duty but all in vain he did not pay any heed to my complaint just asked the security personnel to go from that place.

Therefore, i request you to kindly look into the matter personally and provide me your valuable time to brief the matter in person also. The security personnel deputed there also ruining the image of pvr by misbehaving, using filthy and abusive language.

I am looking forward for the strict disciplinary action be taken against the security personnel deputed at the time mentioned there and your response within next 7 working days else i will escalate the issue and also will be forced to put it on social media and start consumer complaint.

Looking forward for your favorable response and action

Two days back i went to watch a movie at PVR Hyderabad and there cheese popcorn small cost was 240/-.
this is absolutely a biggest scam going on at the theaters.
I wonder people still go for it every time and this is making the PVR kind of movies very easy to carry on with their prices infact they can even increase prices if they want.
Please take action on this considering a common man's earning.

Saw movie today at Mira Road Cinemax. Was carrying chips packet and cold drink bottle with us for my daughter. The security asked us to leave these items with them only. In theatre, during the break, we had to buy the expensive Popcorn available in the theatre as our food items were taken by security. The cost of movie ticket was Rs.190 per person and the Popcorn cost was Rs.240 (which should not cost more than 40-50 Rs. outside).
This practice of not allowing outside eatables combined with exorbitant high prices of food items in theatres is anti-customer and monopolistic. Customers should be given options to carry outside food items or in-theatre products should be priced reasonably.
The government and theatre owners should look into this.
On one side you cry about piracy, and on other side, you are looting customers through such rules and practices. Why should a customer come and pay unnecessarily high prices? Think and respond.

Dear Sir,

On 15th Mar 2017 i was trying to book a ticket with PVR Ltd with Axis Bank Credit card transaction ID is[protected] of Rs. 360/- same time Amount of Rs.360/- deducted and Ticket was not booked same time i got 120 Rs. cash back.

Please help me to resolve this issue and return back my Payment for same issue

My Mail ID & mobile number is as follows : -

[protected]@gmail.com
[protected]

Pvr mohali date 24 may 2017 planned to watch movie half girlfriend the staff was too busy on personal phone... When asked for ticket... They said it is compulsory to take combo... New self imposed rule... Pathetic behaviour by staff... Will never watch movie at pvr mohali... North country mall... Services are far better at pvr elante mall... Chandigarh...

Booked a show for posto at pvr diamond plaza.. At 6.50 on 22.05.17...
After waiting for 1 hr... The show was cancelled... Totally non cooperative staff.
We had 3 tickets the counterpart of one ticket was misplaced after total 1 and a half hr wait
Though i had the counterpart of payment through debit card.. They refused to refund 120 rs... And the staff was terribly rude...
This was unexpected and moreover we heard the previous show had been cancelled.. They didn't bother to solve technical probs...
The authority should be careful enough with such nonsense staff... After all business should always have a goodwill

My self Dr. Nilesh residing in Randheja Area of Gandhinagar, today on date 18/05/2017 Alien movie which has show time 8:10 pm, when I reached for movie at 8 o'clock, the person on ticket window refused to give tickets, He told movie would play if 10 person would come for the movie. I saw at ticket window, we were four people at ticket window. I have travelled 20 km for the movie and I had very bad experience at PVR, Cinemax Suman tower, sector-11, Gandhinagar.

When I asked for complaint register, Manager has refused to give register and said no such register exist at cinemas. The language of person at ticket window was very harsh. The manger should learn about communication with customers.

Sir i booked 3tickets of bhahubali show on date 16.5.17 of 7.30show of seatno. S l 17, 18, 19. But from these 3 seats 18 no. Seat is not working regular due to that reason i can't enjoying film so i want ur work imediate or compansation my [protected]
Suhas upase
Sir from ur point of view it is short problem, but i was not fell comfortable during complete movie even i have paid same amount as other viewers.
I have rights to take same comfertnace as other viewer's.
Ur seat was not move forward, that is its locked, due to this problem i can't sit properly for complete movie and ur saying it is short problem​,.

PVR CINEMAS even TODAY sells 500ml (Himalayan Brand) for Rs.50/-
[protected][protected][protected][protected][protected][protected]
HINDU Bureau, New Delhi, May 25 2016

The Monopolies and Restrictive Trade Practices Commission (MRTPC) has pulled up mineral water company, Himalayan Packaged Mineral Water, and PVR Cinemas for indulging in restrictive trade practices by selling mineral water at a higher price than what is available in the retail market.

An Uttar Pradesh-based consumer filed a petition with the Commission stating that the company had been pricing 750 ml bottles of the brand at Rs. 25 in the multiplex as against the availability of 1litre bottles of the same brand at Rs. 18 in the retail market.

The consumer, in her petition, said in the PVR multiplex, due to the non-availability of free drinking water, she had purchased a 750 ml bottle where the Maximum Retail Price (MRP) had been printed as Rs. 25. However, she said that a day earlier she had purchased a 1litre bottle of the same brand for an MRP of Rs. 18 from a local shop.

Located in: Elements Mall
Address: 5th Floor, MSR Elements Regalia Mall, 100 Main Tanisandra Road, Kasba Hobli, Bengaluru, Nagavara, Karnataka 560077
Phone:[protected]

I tried to book 3 movie tickets on 11th may through my icici debit card but received a system. So i tried to make the payment again and received the same error. Later i realised that the booking amount (Rs 149) has been deducted twice. So the total amount deducted was rs 298. After few minutes, when i checked my statement, i saw that rs 149 got credited to my account though rs 298 was deducted.
Please refund the rest of the amount i. E rs 149 to my account as soon as possible

Yesterday i went to watch bahubali with my family in dt cinemas chandigarh. I booked my tickets online along with the food voucher. When i went to redeem my voucher in interval i was told that the food would reach my seat.1 hour went by and no one came. I again went to the counter and i was told same thing and whole episode continued.in end i again went to counter when 15 min we're left for the movie to be over and told them not to deliver the food. No one came and i myself went to the manager at the end of the movie and he gave me the refund. I want compensation for my harassment and their casuality. Hoping for reply soon.
Raghav ([protected])