[Resolved] PVR Cinemas — harassment at pvr cinemas at elante mall, chandigarh
ChChumki Biswas on Dec 26, 2017
On 24th dec we had gone to the cinemas for tiger zinda hai show at 9.55 pm in audi 6 at pvr elante for which we had taken extra effort to book 3 gold seats online in advance. At the hall however, while trailers and commercials were being run a couple entered who had deliberately purchased separate tickets and shockingly were forcing us to give up our seats to them for their own convenience. The woman and her husband started yelling and abusing me and my family making personal comments about our background and all this happened in the presence of about 8 of your staff members all of whom i know very well by face including duty managers. Unfortunately the pvr managers encouraged this chaos which went on for 30 mins holding up the show runtime and the entire chaos was utterly disgusting. To add to your knowledge, this couple was escorted by some ticketing staff who also insanely were defending a wrong cause. If some people have purchased separate tickets knowingly, what audacity they have to force us out of own booked seats and my husband who is senior director with philips netherlands was forced to get up from his seat and move to another one due to incessant arguing from the couple and pvr staff. Have your staff forgotten how to respect public visiting your cinemas (My husband is 47 years and i am 43). They should have thrown out the couple who were creating such nuisance instead they kept providing seats for them here and there. Is this an open seating arrangement at pvr cinemas then why do you all provide seat numbers in the tickets? Anybody can get into your cinemas and behave in disgusting manner to grab other people's seats?
I am shocked at this inhuman behaviour of some public visiting pvr elante and some of your own staff including few floor managers who facilitated such harassment and abuse for no fault of ours. I request pvr headquarters to look into how pvr elante is running it's business, harassing people like us who want to enjoy a good movie experience. Except one pvr manager, no body even apologized for this sordid saga which spoilt our christmas eve night mood and we could not enjoy the movie either. I would like to know how pvr would compensate us for this mismanagement and harassment. Now we would think twice about visiting pvr at elante where these kinds of unscrupulous acts are in process. We have lost our faith on pvr management. We never experienced such an ugly encounter at any other cinemas except pvr elante. I want this issue to be escalated to the top management at pvr headoffice as well. Even they should be aware of what's going on at pvr branches in the country.
Complaint marked as Resolved Jan 27, 2018
[Dec 26, 2017] PVR Cinemas customer support has been notified about the posted complaint.
Verified SupportPVR Cinemas Customer Care's response, Dec 27, 2017
Dear Chumki Biswas,
We request you to share your contact number and email ID on email@example.com for further assistance.
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