[Resolved]  PVR Cinemas — pvr near by voucher

Address:

Hyderabad, Andhra Pradesh, 500034

Bought online from near buy 500 rs pvr voucher pc9m4wd on 12 may'18. As per t&c, utilised the voucher in buying movie tickets worth 150 rs directly at pvr madhapur (Hyderabad) box office counter. Immediate after that went to food & coupon counter to utilize my remaining amount but pvr ppl told they cant utilize my voucher as it is already being utilised. I was shocked as remaining 350 rs was left to utilised. Paid cash for same. It was embarrassing

As per t& c, it is mentioned one voucher for one transaction but t& c also states that it can be used for both food and tickets, also stating that it can be used in direct pvr box office.... So, t&c doesn't define anything clearly on transaction at direct pvr box office counter / anything about food / movies etc stating that customer can go either for food or movie. And i am saying so because at pvr, their box office ticket counter do not have any provision to provide food/ beverages along with movie tickets directly atleast in hyderabad region... Obviously, this mean customer will buy movie tickets at counter to enter the multiplex and then buy food /beverage inside the theatre.

Now, after all this, i contacted mr bala from near buy and explained the entire thing and he replied stating pvr can only help u in this regard. Post that called multiple times to pvr customer care number which hardly works. At times pvr customer call centre team cuts the call and dont even bother to call u back. Once by god grace, our call was picked and we spoke to mr yogesh on our concern. He understood & asked to mark mail as complaint and assured & promised to refund my remaining 350 rs from pvr. It has been a big harassment, waste of time, energy to do the follow ups and get your hard earn money back. I agree its a small amount for lot but really not ethical of being such good brands. Need my money back for the same.