Qatar Airways — Compensation Request for Faulty and Unsafe Seat on Flight

I am writing to formally raise a concern regarding my recent flight with your airline:
- Flight Number: QR 921, QR 570
- Date of Travel: 05/01/20225
- Departure and Destination: Auckland to New Delhi
- Booking Reference: KIYA8P

During my flight from Doha to delhi, I was assigned a seat that was clearly faulty and posed a serious risk to my personal safety. Specifically, the seat had the following issues:

During takeoff, the seat in which I was seated reclined and could not be secured in the upright position, which is a clear violation of standard aviation safety protocols. This situation not only compromised my comfort but also posed a significant safety risk in a critical phase of flight. Despite bringing this to the attention of the cabin crew, the issue was ignored and no corrective action was taken.

As per international aviation safety regulations and ICAO standards, all seats must be in the upright and locked position during takeoff and landing. The inaction of the crew in this instance is concerning and does not align with Qatar Airways’ commitment to safety and customer care.

I request a formal investigation into this incident and appropriate action to ensure such oversights are not repeated. I would also appreciate an update on the steps taken to address this issue and any compensation or acknowledgment for the discomfort and risk I endured.

A formal complaint/feedback was filed and clarification was demanded at 07/01/2025 with case reference CAS[protected]W6W6F5 but no clarification till now by the airlines .
Thank you for your attention to this matter.