Qatar Airways — REFUND for a failed transaction

Address:atar Airways Towers PO Box · 22550 DOHA, Qatar
Website:qatarairways.com

I had rescheduled flights for my parents, On Qatar airways website after filling all my bank details, I got a message that the transaction failed and I needed to try again. I did that. However, I was charged twice for the same amount of Rs. 20, 654. I contacted the airline for a refund for the failed transaction but have only received a response that concerned team would get back(it has been over 20+ emails over the last 2 months). There has been no response in last 15 days. the details for the failed transaction are below:

Transaction Amount: Rs. 20654.00
Transaction Date: October 10, 2021
Payment ID:[protected]
Consumer Code:[protected]-[protected]
Bill Reference Information:[protected]
Was this information helpful?
No (0)
Yes (1)
Dec 18, 2021
Updated by Raviparas
the booking reference was KPGPKA
Complaint comments 

Comments

Raviparas, India

The complaint looks incomplete without the included evidences.

Indirectly, the visitor of this private edition can conclude that the transaction of Rs. 20654.00
of October 10, 2021 appeared in the bank account of the customer, not in the text of PNR or of the Qatar airways ticket.

The user of the banking services can address the complaint on refund due to unauthorized transaction for the period of time not later than 13 (or 24 months) from the date of the unauthorized transaction, depending upon the location (country) of the bank, where the unauthorized transaction was effected, to the customer's bank.

The sum of the unauthorized transaction has to be refunded by the bank not later than within 7 days in any country without additional questions, until the manager of the bank gives the well found reason on the validity of the transaction to the customer within 7 days.

The continuation of the disputes can be filled by the unsatisfied customer, subject to the rules, in the complaint, addressed towards the banking supervisory authority (Reserve bank of India), to the customers court or to the nearest court, upon the choice of the customer.
This is looking to confirm my anxiety that Qatar may be able to fly planes but their accounting leaves a lot to be desired...they have double charged me and in-spitetave of assurances they have not got back to me yet
i did get the refund back - thanks. wondering if this can be marked closed.
Sreerag Venugopal's reply, Jun 15, 2022
Sir could you please help me, I’m facing the same issue with Qatar airways.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Qatar Airways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    192
    Pending
    0
    Resolved
    83
    Qatar Airways Phone
    +91 79 3004 2000
    +91 79 3061 6000
    Qatar Airways Address
    28, Barakhamba Road, Connaught Place,, New Delhi, Delhi, India - 110001
    View all Qatar Airways contact information