Qatar Airways — valid and clear passport. damaged corner of the front cover | |||
Actually iam a holder of a valid passport and in the first front page of my passport all details and information with the biometric numbers are clear shown and readable Yesterday i faced 3 hrs of stress because. Of lack of professionalism from qatar airways agent i wass supoosed to travel from goi to beirut with alayover in doha They didnt let me travel to lebanon wich im also there a citizen i sjowed the my valid lebanese id at the check in. They suspected my valid passport wich is damaged on the front cover corners as i said previously. Today iam raising a complain for the maltreat of my person as a guest customer and passenger that need to be in good state of mind for travel I needed to pay penalty because of qatar airways uncompetence. I missed the flight and needed to book a flight direction france my passportholder is french. I really had a bad experience regarding this trained agent as problem solver I felt like they wanted to make more trouble andess efforts to help me thru the check.in Was this information helpful? | |||
 2 Comments | |||
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supervisor's reply, Apr 15, 2019
if you want the compensation and you agreed to pay for the legal assiatnce,
email with documents to < aryan(at)vivaldi.net >,
substitute (at) to "@" sign.
email with documents to < aryan(at)vivaldi.net >,
substitute (at) to "@" sign.
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+91 79 3004 2000
+91 79 3061 6000
28, Barakhamba Road, Connaught Place,, New Delhi, Delhi, India - 110001
View all Qatar Airways contact information
Nobody has a duty to reply to indefinite complaint, to anonymous complaint.
Your right to demand money will expire in 10 days.
The complaint has to be submitted in written to the travel agent or to Qatar airways air carrier,
whom you had paid and own invoice.
The complaint has to contain the basic fields:-
1. Particulars of the address, according to e-ticket, or PNR, or invoice
2. Particulars of the submitter: full name, address, email, phone, bank account number
3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket;
when, who had cancelled the ordered flight ID
4. Request: the statement of the act from the responder (what do you want)
5. Signature / name, date, time, place.
The responding party has 7 days (max 30 days) for the complaint processing,
or refusal to refund,
or refusal to process the claim, stating the addressee, reasons, decision, his particulars, if in India.
Such documents are not seen here.
In addition, the author does not know his all rights, which are acquired.
If the claim is not processed within 30 days or not full amount is paid
to the passenger, the passenger is entitled to claim money from the offender via one of the authorities:-
1. Department general of civil aviation in the state of residence, if in India,
2. Customers court (forum) in the state of residence, if in India,
3. District court (forum) in the state of residence, if in India,
4. Authority in Qatar or in the other country.
If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.
The cost of such legal assistance start from Rs 4000 / USD 60.00 per head .
Again, your right to demand money will expire in 10 days.
E-mail your enquiry with attached documents to aryan(at)vivaldi.net
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd .