[Resolved]  Quikr — Damaged product delivered

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.quikr.com

It's been more than a week now, since I'm waiting for Quikr team to come and do the reverse pick-up of the damaged fridge (samsung
refrigerator In excellent condition 340 litres fridge for sale, AD ID:[protected] that they have kept at my place.

Just to give everyone a recap, "The fridge was dropped by the delivery guy while taking it out from the truck (the big delivery truck, not the mini one) in-front of my eyes due to which the fridge is NOT cooling & has got dents/damage. Over which I called up the customer support very immediately & complained about the same. I was told that reverse pick-up would be arranged very soon. I in-fact, wrote the entire incident over the slip which I was given to sign, still NO action has been taken from their end.

The next day, I received a call from the delivery boy saying, "don't complain or else I'll be fired from job". The non-working fridge is still kept in my house with NO action so far taken from quikr end.

This was escalated twice over the telephone customer support but no one so far has come for reverse pick-up. Every time I call up the customer support, all I get to hear is "we are escalating the matter from our end, your complain would be resolved in 24-48 hours." So many follow up mails have been send along with snapshots of the delivery guy who dropped the fridge along with the fridge dents/damage.