[Resolved] Quikr — Item not delivered post rescheduling - ad_id:[protected] | |||||
Hi, Subjected Add item was to be delivered yesterday-7th March 2016, however, I got a call that it was re-scheduled for today. I got a call from seller that the same has not happendd. Called[protected], spoke with Syed who after 30 sec of discussion and saying it will get delivered in next 24 hours, disconnected the call and now the number says" the call cannot be completed at this moment" for last 30 minutes. I called Quikr Helpline[protected], spoke with Rahil and his supervisor Manish, scenario doesnot change, no ownership and same statement gets repeated within next 24 hours and has been given above number and [protected]@delivery.com mail id to be contacted. This is incorrect business practice, seller wants to giv away the product now due to this delay and the answer I get it, the amount will be refunded, NO OWNERSHIP AT ALL. If Quikr cant stick to their commit, they should not take money and let both seller and buyer go through this nightmare. We can surely arrange this in our capability. Need this to be addressed ASAP or else it is a breach of trust. Was this information helpful? | |||||
Complaint marked as Resolved
Quikr customer support has been notified about the posted complaint. Verified Support Mar 09, 2016 Quikr Customer Care's response Dear Raj,
We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again.
We care,
Team Quikr
| |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
82%
Complaints
5424
Pending
522
Resolved
4270
View all 5424 Quikr reviews & complaints
+91 80 6736 4545 [Care]
+91 22 6729 0000 [Head Office]
+91 22 6779 7979 [Support]
1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Quikr contact information
To quikr... Thanks for all your support...
[protected]@quikr.com via adjetter.com
Mar 8 (1 day ago)
To me
Ticket no:[protected]
Dear customer,
Thank you for contacting quikr.
One of our support representatives will personally review and respond to your concern within the next 24 hours.
Your ticket id at the top left corner of the screen.
(Please note this ticket id down as it will help us serve you better in case of follow ups.)
We assure you that your concern will be addressed and resolved speedily.
We appreciate your time & patience.
Sincerely
Quikr doorstep
Aasaan hai badalna
Email id below was given by quikr delivery executive
Sent from my iphone,
Rajesh sengupta.
On mar 8, 2016, at 14:27, rajesh. [protected]@gmail.com wrote:
Team,
This delivery is delayed over 2 days after initial commit, your number provided in the last sms is also not working. Seller has confirmed item not being picked.
Need it to be delivered today.
Ad[protected]: we'll be delivering your item on 8, mar 2016 between 1:00 pm & 4:00 pm. Need to reach us before that? Call us at[protected]. 10 am and 7 pm.
Sent from my iphone,
Rajesh sengupta.
Begin forwarded message:
From: quikr doorstep
Date: march 5, 2016 at 11:40:28 gmt+5:30
To: rajesh. [protected]@gmail.com
Subject: your payment was successful: ad_id[protected]
Reply-to: [protected]@doorstep. Quikr.com
Quikr
Hello,
We have received your payment of? 2501.
The transaction id for this payment is [protected]. Now just sit back and let quikr take care of the rest!
Payment receipt invoice
Sparingly used bath tub
Ad id:[protected]
Seller: [protected]@gmail.com
Mob: [protected]
Final offer price? 2501
Total amount paid? 2501
What next?
Free delivery
We will pick up and deliver the item.
Within city: 1-2 business days; another city: 3-5 business days.
Get? 200 cashback
You will receive the cashback in your paytm account
Thank you for your trust and patience,
Team quikr
1000+ cities | 70+ categories | 1cr+ listings
Android play store apple play store window store
Facebook twitter google plus linkedin youtube
You are receiving this mail from quikr india pvt ltd.
For any assistance, visit our help center or write to us at [protected]@quikr.com.
? www. quikr.com
3 older messages
[protected]@quikr.com via adjetter.com
12:52 pm (9 hours ago)
To me
Dear customer,
We would like to inform you that the product was rejected and refund initiated.
See below attached screen shot for the same.
For further clarification or query please write to us at [protected]@quikr.com or just give a missed call at[protected].
Rajesh
9:41 pm (28 minutes ago)
To doorstep
I got a call 13:33 from garima no[protected] stating it is getting delivered, an sms at 13:35 stating delivery by 8-10 pm. You folks are serious about your job???