[Resolved]  Quikr — No action after confirmation of guaranteed purchase from quicker

Address:

New Delhi, Delhi, 110019

Dear sir / madam,

This email is with reference to your email dated dec 2 2016 regarding the selling of my mobile at quikr guaranteed purchase. Today when i called the customer care i was told that my order has been cancelled by the courier partner. I really don't understand that if i have the confirmation email from quikr that mu phone is sold and i have filled up the necessary details for payment and pickup.. Also a confirmation call on dec 3rd 2016 that a pickup would happen on monday.

I would request you to resolve this issue asap before i lodge a formal complaint with consumer court with confirmation from quikr.

It would be better if you could update me with the pickup for the below email as i have already send the bank and address details.

Regards

Faisal khan
[protected]

— forwarded message —
From: quikr mobiles
Date: fri, dec 2, 2016 at 10:57 am
Subject: complete order details for your phone (Ad id:2)
To: [protected]@gmail.com

Quikr

Quikr guaranteed purchase
"samsung galaxy s4 i9500"
Hello faisal khan,
Congratulations! Your phone "samsung galaxy s4 i9500" (Ad id:2) is sold* at ₹ 7546.00
Please complete this order by submitting your address and bank account details so that we can process your payment and arrange for pickup.
Complete order
The amount will be transferred to your account within 7 days of pick up of the item.
What happens next?
Step 2
Quikr picks up the phone from your doorstep
Step 4
Amount will be credited into your bank account within 7 days
Thanks,
Team quikr
Phone:[protected] extn:2
[protected]@quikrx. Quikr.com
★final price may vary after physical inspection by our representative at your doorstep.

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