Quikr — quikr rto services for 4 wheeler

Quikr india pvt. Ltd has taken an amount of 62290 inr, in 1 transaction via merchant txn id-march235q, citrus txn id-ctx[protected], for the rto services for my 4 wheeler car having registered number - ka51mf9971, for paying road tax in maharashtra and registration number change from ka to mh, on[protected] at 17:08:25, i am not hearing from them on the status of service delivery, they have picked up my documents 51 days back. All my original rc of car and noc papers are with quikr and may be they have lost documents, so this has caused me loss of 243000 inr as per the current insured declare value of my car insurance policy, i am not able to sell my car without original rc documents.
If quikr is not able to perform rto work, then please return all my original documents immediately.