Quikr — quikr rto services - pathetic services

Address:

560036

I opted for quikr rto service for ownership transfer of a vehicle on 29th Nov 2018. Even after 8 months they were not able to fulfill the required service hence i requested a refund and return of documents. I have received the documents back but they have not refund the money yet. There is no proper response via email and phone calls either. The support staff Ramitha always disconnects the phone call and gives false commitment.

I would like to raise this concern here and hope to receive a possible solution before reaching out to consumer court for a refund and requesting a penalty to be imposed on quikr rto service.

Please find the below email trails which I have been discussing with them regarding this issue.
Gmail Saravanan Viswanathan
RE: FW: Re: FW: Re: RTO Services_KA51MA5884
ramitha.[protected]@quikr.co.in Tue, Jul 2, 2019 at 6:08 PM
To: v.[protected]@gmail.com
Cc: "amogh.[protected]@quikr.co.in", Renuka Prasad

Dear Sir,

As discussed we understand your concern regarding the refund. As informed you we are following with our concern internals regarding this and we are expecting the refund by tomorrow. We kindly request you to give us time so we can follow and close this accordingly.

Regards

Ramitha

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Thursday, June 13, 2019 8:58am
To: pramod.[protected]@quikr.co.in
Cc: amogh.[protected]@quikr.co.in, renuka.[protected]@quikr.com
Subject: Re: FW: Re: RTO Services_KA51MA5884

Hello
For processing my refund how long it takes. Do you think you people are dragging this for such a long time. What kind of company is this? Do you have any process in place?
When I will get the refund? Still how long you guys are planning to drag this?

On Fri, May 31, 2019, 12:52 PM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

As discussed we understand your concern regarding the refund. We hereby inform you we are following on this regards and as informed you we are expecting the refund by June 1st week. We kindly request you to give us time so we can follow and close this accordingly.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "pramod.[protected]@quikr.co.in"
Sent: Wednesday, May 29, 2019 10:29am
To: "Saravanan Viswanathan"
Cc: "Renuka Prasad", "amogh.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

Dear Sir,

Kindly ignore the previous mail. We regret the inconvenience caused to you. As discussed we understand your concern regarding the refund. We will check with our concerned team and confirm you the date of refund at the earliest.

Please note that all the mails will be reverted during an office hours ( 09:30 Am TO 06:30 Pm )

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "pramod.[protected]@quikr.co.in"
Sent: Wednesday, May 29, 2019 9:53am
To: "Saravanan Viswanathan"
Cc: "Renuka Prasad", "amogh.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

Dear Sir,

We regret the inconvenience caused to you. As discussed we understand your concern regarding the refund. We will check with our concerned team and confirm you the date appointment at the earliest.

Please note that all the mails will be reverted during an office hours ( 09:30 Am TO 06:30 Pm )

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "pramod.[protected]@quikr.co.in"
Sent: Wednesday, May 22, 2019 5:44pm
To: "Saravanan Viswanathan"
Cc: "Renuka Prasad", "amogh.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

Dear Sir,

As discussed we understand your concern regarding the refund. We hereby inform you we will inform to our concern internals regarding the refund and we will update you at the earliest.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "pramod.[protected]@quikr.co.in"
Sent: Friday, April 19, 2019 4:09pm
To: "Saravanan Viswanathan"
Subject: Re: FW: Re: RTO Services_KA51MA5884

Dear Sir,

We have received the required details and same as been forward to our concerned team. Kindly note: The refund will reflect in your account in 12 to 15 working days from the date of acknowledgement.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Friday, April 19, 2019 1:43pm
To: "pramod.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

Find the below details for your reference. Expedite the transfer at the earliest.

A/c name: saravanan Viswanathan
A/c No:[protected]
Bank : ICICI
Branch: Nanganallur Chennai.
IFSC Code: ICIC0000054

On Fri, Apr 19, 2019 at 12:25 PM pramod.[protected]@quikr.co.in wrote:

Hello,

Greetings from Quikr RTO Services,

At the outset sincerely regret the inconvenience, we would be initiating refund process towards your payment,

Our Teams were constantly trying to work out a resolution but due to unforeseen circumstances, we were not able to close.

Kindly share the account details,

Ac Holder Name


A/C #


Bank Name


City


IFSC Code

#N/A


#N/A


# N/A


#N/A


#N/A

The refund will reflect in your account in 12 to 15 working days from the date of acknowledgement.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Wednesday, February 20, 2019 8:34pm
To: "pramod.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

Please don't repeat the same thing again and again. I have a friend who had done RC Transfer directly thru RTO within a month time. What do you say about that ?
You guys collect the money and make the customer run behind for the service. Can you please recall when I came to your office ? You said within week of time closure date will be shared. It never happened.
It was my mistake I opted quirk rio services. if I would have been done on my own directly with RTO, By this time I would have received my RC transferred in my name.
Do you have any issues in sharing you contact number. This clearly shows that you guys are scared of addressing the customer concerns. Whenever I tried reaching the escalation number, no one responds. Poor service from you and your team. If I am not getting any update by next week I am going to take this with consumer forum and file a complaint against you and your company in consumer court.
Stop fooling the customer with false commitment.

On Wed, Feb 20, 2019 at 5:18 PM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

We hereby inform you that the work was paused as there was an upgradation by the RTO and the same was completed. It was done to make the work easier to the public and minimize the time for the completion of the work. Currently, the work is in progress and even we have requested to prioritize the work and as soon as we receive the RC card the soft copy will be shared on your registered mail id.

We regret the inconvenience caused to you & thank you for co-operation.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Wednesday, February 20, 2019 3:35pm
To: "pramod.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

How long it will take to share your contact number?
I need a resolution for my issue. It won't take longer time for me to come and meet you in office. Don't test my patience.

On Wed, Feb 20, 2019 at 10:47 AM Saravanan Viswanathan wrote:

Please share your contact number.

On Wed, Feb 20, 2019 at 10:12 AM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

We wanted to inform you that it is rather unfortunate that there is an issue in meeting the commitment dates that is either suggested by you or issued by the RTO authorities. However, we will get in touch with you shortly to finalize a date convenient for both parties to ensure this activity is completed smoothly. Requesting you to be patient with us while we work on closing this accordingly.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Tuesday, February 19, 2019 10:09pm
To: "pramod.[protected]@quikr.co.in"
Subject: Re: FW: Re: RTO Services_KA51MA5884

What is the current status of my request ? How long it will take to get processed ?
Please share the acknowledgement receipt submitted in RTO.
share your contact number.

On Tue, Jan 22, 2019 at 5:54 PM Saravanan Viswanathan wrote:

Hi Pramod
Thanks for the update. As per the discussion had with you, Kindly update me the closure date of my request by next week.

On Tue, Jan 22, 2019 at 5:46 PM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

As discussed today, due to the upgradation at the RTO all the work was stopped and currently it had resumed. So, we are following on this regards and we will update you the expected closure date at the earliest.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Friday, January 18, 2019 10:11pm
To: [protected]@quikr.com, "amogh.[protected]@quikr.co.in, nawazulla khan", [protected]@quikr.co.in, renuka.[protected]@quikr.com, pramod.[protected]@quikr.co.in
Subject: Re: FW: Re: RTO Services_KA51MA5884

What is the status of my RC transfer ? Where is the update ? No one responded back to my query. I am taking this issue seriously to the social media and I already registered a case with consumer forum.

On Thu, Jan 17, 2019 at 5:31 PM Saravanan Viswanathan wrote:

No one contacted me regarding the status of my RC transfer request. Hopefully I will be receiving my update on my request by tomorrow EOD.
Saravan
[protected]

On Wed, Jan 16, 2019 at 3:08 PM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

We have tried to contact you on the registered contact number. However, we are unable to reach you. We hereby inform you that we are following on this regards and we will update you the closure status by Friday end of the day.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Saturday, January 12, 2019 10:26pm
To: "pramod.[protected]@quikr.co.in", [protected]@quikr.com
Subject: Re: FW: Re: RTO Services

HI Team
Please update me the status of my RC transfer request. Also share me the request number and acknowledgement receipt given by the RTO office.
Requesting you to update on this at the earliest.

On Thu, Jan 10, 2019 at 5:22 PM Saravanan Viswanathan wrote:

Please update me the approximate time that you require in getting my RC transfer process.

On Thu, Jan 10, 2019 at 4:34 PM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

We regret to inform you that due to some structural changes at the RTO office, we wanted to inform you that there is a delay in completing the activity. Requesting you to give us some time to update you on the status.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Saturday, January 5, 2019 6:33pm
To: "amogh.[protected]@quikr.co.in", "nawazulla khan", [protected]@quikr.co.in, renuka.[protected]@quikr.com, pramod.[protected]@quikr.co.in
Subject: Re: FW: Re: RTO Services

What is the status of my name transfer request. My Car insurance got expired and i need to renew as early as possible. What kind of service you are providing? Even after continuous follow ups no one interested in responding back to my emails.
Really poor service...
I need someone to provide an update on RC process.

On Fri, Jan 4, 2019 at 9:54 PM Saravanan Viswanathan wrote:

Pls update me the status of my request. When I will get my RC.
Also share the contact number to discuss via phone.

On Mon, Dec 10, 2018 at 2:27 PM pramod.[protected]@quikr.co.in wrote:

Dear Sir,

We wanted to inform you that your documents have been successfully submitted to the RTO authorities and your request is in process. Requesting you to be patient with us while we work on closing this accordingly.

Thanks & Regards,

Pramod Kumar A P| Quikr Cars

-----Original Message-----
From: "amogh.[protected]@quikr.co.in"
Sent: Thursday, December 6, 2018 9:30am
To: "Pramod Kumar A P"
Subject: FW: Re: RTO Services

-----Original Message-----
From: "Saravanan Viswanathan"
Sent: Wednesday, December 5, 2018 8:00pm
To: amogh.[protected]@quikr.co.in
Subject: Re: RTO Services

Pls update me the status of my request.

On Fri, Nov 30, 2018 at 1:54 PM Saravanan Viswanathan wrote:

Hi Anogh
I submitted the documents to your executive - Nawaz. Please let me know if anything is pending from my end.
Kindly update me the status of my application. Thank you.
Regards
Saravanan Viswanathan
[protected]

On Fri, Nov 30, 2018 at 9:52 AM amogh.[protected]@quikr.co.in wrote:

Dear Sir,

Thank you for Choosing Quikr RTO services, do find the payment reference id below-

StatusSuccess
Date[protected]:58:42
Merchant Txn IdNov982M
Citrus Txn IdCTX[protected]
Last Modified[protected]:01:06
Amount3000.00 INR

We are passing your details to our Logistic department, Our Back-end executive will reach very shortly & verify your documents.

The revised process/Service completion TAT will be communicated to from our Team accordingly.

Please call back/whats app on [protected] for first line of escalation/update or you can drop mail to our back-end team at pramod.[protected]@quikr.co.in

And

For 2nd & Final stage of escalation You can write back to our Manager & Business Vertical Heads on

renuka.[protected]@quikr.com, [protected]@quikr.com

The above mentioned Contact details will remain as SPOC till the RTO service completion

Thank you for your patience and Time

Quikr RTO Services_Disclaimer :

• Quikr is not affiliated to nor represents any government organization.
• Quikr through its partner network will assist you in facilitating & coordinating administrative & procedural tasks associated with the concerned authorities.
• Quikr services are limited to general consulting, guidance on a specific issue, form fill assistance and submission of documents.
• Quikr will not be responsible for delay / non completion in case information / facts / details have been withheld.
• Quikr will update on the status of your case based on the updates from the authorities rather than online updates that can be dated or may not be authentic in some cases.
• Any applicant, including buyer, seller or intermediary parties may be required to visit the RTO authority in person as required by the respective state government’s procedures/laws.
• It may also be necessary to bring your vehicle for the inspection as per the state authorities.
• RTO Rule & acts are subject to change or may vary from state to state.
• Incase of withdrawal of service (Before submitting the forms/documents to RTO) we will deduct our service/consultation/documents pickup & drop charges. (10% of the overall amount paid Or Rs.300 (whichever is higher).
Or
• Withdrawal of service (Post submission of documents ) due to any objection from respective authority refund shall not be processed as Quikr services are limited to general consulting, guidance on a specific issue, form fill assistance and submission of documents.

Regards,

Amogh Shetty