Quikr — refund not yet paid

Address:

Mumbai City, Maharashtra, 400028

Details of the case

On a fateful day, i approached quikr with a request for their service to get me noc so that i can ttransport my car from mumbai to bengaluru and get it reregistered in bengaluru.
One mr. Ilyas pasha contacted me on behalf of quikr services, and introduced himself as the contact person and assured me that he would remain as the contact person till the completion of the project. He said that their action will start after the initial payment.
As a first step, to commence action from his side, he asked me to pay up rs. 4500/- for the noc through a link provided by him (Razorpay sft pvt ltd) and i made the initial online payment of rs. 4500/- on 18/09/2019 through the link razorpay sft pvt ltd provided by mr. Ilyas pasha.
As soon as the online payment was done. Mr. Ilyas pasha handed over my case to ms. Ramitha and vanished from the scene.
Ms. Ramitha asked me for digital copies of documents regarding the car and i provided them on 19/09/2019. After giving her enough time, i asked her when would she give me the noc for which i have paid rs. 4500/-, she started her game of excuses. Everytime i asked about progress of obtaining noc for my car, she went on saying that her team had not completed verification of the documents i provided and asked for more time.
Their continued inaction and growing delaying tactics gave me a loss of credibility in their words, and i asked ms. Ramitha and mr. Ilyas pasha to refund the money i paid for noc (Rs. 4500/-). Mr. Ilyas pasha who at the beginning had assured me to be the contact person till the completion of the project has now preferred to maintain his errie silence, and ramitha replied stating that she would get the refund in 10 - 15 days' time.
I am writing this e-mail to you because i have not so far received rs. 4500/- i paid to quikr for getting noc for my car, and quikr has not moved an inch for getting my noc except dilly-dallying on excuses. Request you to go through the emails i have forwarded along with this note to understand how mr. Ilyas pasha and ms. Ramitha are taking old and helpless people like me for ride.
Please help me get my refund.