Submit a Complaint
Food
RailRestro

[Resolved]  Railrestro — No refund is process for undelivered food

I have order a meal via rail resto at surat.
It was not delivered to us we were badly dissatisfied all night with hungry stomach.

We have called and spoke to customer care on rail restro, i was told that refund will be done but till date no refund is process.

I want to request and want action to be taken on the same.

My order detail are below

Order No: 1577738
Train: 09115/ Dadar Bhuj Special
Doj:[[protected]]
Pnr: [[protected]]
Food ordered for surat jn. Payment: prepaid

Total: Rs. 183.75
Was this information helpful?
No (0)
Yes (2)
Dec 18, 2022
Complaint marked as Resolved 
RailRestro customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2022
RailRestro Customer Care's response Hi Yash,

We are sorry for your experience as we always try to make our customers happy and satisfied. A refund was initiated through the same gateway for your order with refund ID is rfnd_GyLmPbw4FIFWfy. Allow us to serve you better upon your next travel.

Thanks
Complaint comments 
Add a Comment

Related RailRestro reviews

[Resolved]Railrestro - Refund of money[Resolved]Railrestro - Not received food on time[Resolved]Railrestro - Cancellation money not received[Resolved]Railrestro - Delivered wrong and smelling food[Resolved]Railrestro - My order is not delivered1
View all 71 RailRestro Reviews

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RailRestro
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    16%
    Complaints
    71
    Pending
    6
    Resolved
    10
    View all 71 RailRestro reviews & complaints
    RailRestro Phone
    +91 81 0288 8111 [For Ordering Food On Train]
    +91 61 2713 6551 [Yescom India Softech Pvt. Ltd.]
    +91 81 0288 8999
    RailRestro Address
    Software Technology Parks Of India, Patliputra, Patna, Bihar, India - 800013
    View all RailRestro contact information