RailRestro Complaints & Reviews

Working on very serious problem, organisation don't have any clear bond with his vendors. No any update features or delivery notification for orders.
Need to take fine action against organisation on bases of mental torcher to travellers.
Travellers need pure pre updates of the order via call and final confirmation before order delivery.

I have ordered dinner through railrestro in the morning and confirmed with the customer care that order is successfully placed. Also the order is confirmed by the hotel. But the food is not delivered and the time is before 10 pm also. We are 4 with 2 children and we are without food today. The Train doesnt have pantry and we didnt see any means of getting food now. This is very bad experience from railrestro and they didnt do anything to ger the order delivered.

Order ID: 2471067
Date: 25/03/2023
PNR :[protected]
Mob. No. [protected]
Mail ID: [protected]@gmail.com
Amount of Rs 343.35 paid in advance by Paytm
To Yescom Global Kart Pvt. Ltd.
Food not delivered in Train
Passenger details:
Name : Nilay Chaudhuri
Coach No. B-3, seat no. 20

Order no: 2449652
Registered no: [protected]
Ordered food on railrestro, but it hasn't been delivered
Date 13th March 2023
Multiple calls made but false assurance

I was ordering food on 1 March 2023 at johnpur junction, by railrestro app in Balaji catring 2 nos paneer veg rice combo * 2 but didn't get both order, received only one order, and still not refund my 1 order money

I have made a complaint but no action taken by them

Order ID - #2235288

Date of Order[protected]:02:17 PM

Full Description - I am travelling from Coimbatore JN to Thane by train LOKMANYA TT EXP (Train No 11014). I have ordered food (4 Veg Fried Rice) from restaurant RRR LASSI ND SHAKES for 8 people (3 Childrens) for Anantapur station which comes at 9.07 PM. The restaurant has cancelled the order by giving reason of heavy rain at Anantapur, but there is no rain and they have not notified me before, so that I could not able to arrange food from other sources. When I called customer care of RailRestro and spoke to Sahil Kumar, they are not ready to make another arrangement and they are not taking any responsibility. I am not able to place food order next station which comes at 11.30 PM because no restaurant is accepting order after for late night.

Desirable Resolution:- Due to disappointment of RailRestro Service and as they are not taking any responsibility I need following things -
1. An apology email from Higher Authority by his/her personal email.
2. They should responsibility even if their vendor rejected order and make another arrangement to the passenger.
3. Stop giving non competitive reasons such as due to heavy rain restaurant not able to serve order.
4. Compensation for worst service and customer harassment.
5. Refund which paid for order.

I ordered my food at Moradabad station but die to lack of time it is cancelled and the person also asked me to cancel it or not i asked him to refund my money but that money isn’t refunded bow and the person is not picking the call too...

We have order food before 3 hrs even though we have not received the food delevery

I didn't receive any bill for order Id 2129490, I tried with WhatsApp support but no help. They continuously saying that bill has been sent automatically

RailRestro is the fake website to do fraud with money, they take money from customer to get deliver the food on train but they never deliver and they take online payment only to do this .

8th Aug'22 - I was traveling from Hosapet to Bangalore and ordered food from RailRestro - chole rice combo and aloo parantha combo.
After some time, call received from restaurant about the unavailability of chole rice combo.
The order was cancelled after contacting rail retro customer care.
And they suggested to place new order with cash on delivery (COD). Thus, new order was placed with COD and received as well.
br...

Order id - 2099954

Jo utapam mene mangvaya tha usne food discription me likha hua tha ki onion tomato and seasonal topping kuchh aayega sathme hot chutney par muje mila sirf plain utapam na kuchh chutney na hi kuchh uske upar tomato aur onion add kiya hua muje mere order rs refund chahiye

I ordered food online they charged me money did not deliver food and when called started abusing me this is wrong plz refund my money

1987222 - Order Number
Sangeeta - Name
Order Date : [protected]:53:02

Food ordered not delivered and no refund processed.

You people are simply fraud and making money by doing this fraud business. Simply taking orders and money then not delivering food if i call you consumer care people your talking in very rude manner i wanna complaint about your freud company and wanna go with legal action i want revet to my complaint or els i’ll go with legal action

I had ordered food on 28 may 2022
and i had got my food at ludhiyana in.
But appropriate food has not been
provided. Two items which i had
ordered were misplaced with low cost
food. And food quality and quantity
had been also compromised. I logged
complaint against it. But no soluation
has been provided. They are
continuously manipulating the things.
They provided me a mobile no but no
one is picking that no. My order no is 2013200. Money should be refunded at least . I wasted my valuable time due to this.

The quantity of the food is not sufficient for even one person whole on the description it said serves 3-4. And it costed me 320 which is too high for the tasteless food and the quantity is too less. I had ordered reading description thinking it would serve[protected] three o[censored]s. Now I need to look for food. As it will feed o ly one

I got the delivery at ujjain station but delivered wrong and smelling food and i found an stapler pin in rice and no response from the
customer care it was so disappointed

My order is not delivered in my train
I was order food from railrestro.com
In jhajha junction restaurant name hotel rajasthan my order number is 1983202
But station crossed and my order is not delivered