On 3 February, 2023 I booked my rail tickets for the train number 15657. At first the website showed "time out" but the money was debited at 12.29 am. The second time the booking was done at 12.33 am. I received tickets for the second time transaction. However, the money debited for the first time has not been refunded yet. Contacted the consumer service but they refuse to help out.
Please try to refund the money and look into the matter at the earliest.
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