Railyatri Complaints & Reviews

I have booked food online of www.railyatri.in and order confirmed by The Banyan tree hotel with advance payment but food is not supplied in my coach when I reached to the katpadi station.i was traveling with my family with 2years old chiled.train was late and I have called to the concern person to confirm before 45min in bellow number they told they will supply([protected])but food not received and night 10:30pm I could not able to find the food.need action on the same on top priority.coch numberB4.seat number-52.train number -22817.please find the attached screenshot of my order

Order Detail:961385

info_outline Cancelled
Wed, 4 Jul 2018
NDLS - BAM
PNR [protected]
Train Details
Train number18508
Train name AMRITSAR - VISAKHAPATNAM Hirakund Express
Journey Details
Journey date12 Jul, 2018
Boarding stationNDLS | NEW DELHI
Departure stationBAM | BRAHMAPUR
Passenger Details
NameR K MISHRA
PNR[protected]
Mobile Number[protected]
Emailrabi.[protected]@gmail.com
Payment Details
Payment ModeFull
Fare1873.65
StatusBooked

Cancellation done but no confirmation message came to me.

Sir l booked ticket 21 jun 18 all your confirmation mail shows it's 21 jun but in ticket it's 21 july after get in train then only i known i attach your confirmation mail and ticket for your reference please made refund full i canceled the ticket i give penalty and treat with out ticket so even taken the i spend mote money for penalty with out seat i travelled in the train it's very. Huge stress to my body and mind please give my ticket amount with compensation

I am travelling in train no 07182 (Special train hyderabad-salimar) and my pnr
No. [protected], i had ordered food from vicky 's restaurant, khordha vide order no. 818116 through railyatri.com.
The meals which was delivered, is very bad quality and it seemed it was cooked one or two days ago. I throw the food.
Hence, it is requested to initiate complain against it.
Thanks

R. S ravi
[protected]

06.2018

I ordered my food on railyatri app and they didn't delivered it at raigad station. They said they will deliver food in next station but it was all fake. I have told them to pay my money back and they have assured me they will refund me in 7 days. But it seems to be a fake assurance these apps are waste of money and only fool people giving fake assurance. What i from want this app is return my money and stop giving food delivery if they are not able to do so atleast people will get it from some other means. I have seen many old persons and people with small kids have to face problems because of such servicesl. Pls close this app if you are not assured of your service.

I ordered 2 hours before my scheduled train and i was getting regular updates on whatsapp about the stacking and packing of the food.
But the food was not even dispatched despite knowing the train arrival/departure time and therefore we kept on waiting for the food to be delivered and the train started running.
I called them but there's no response.
I messaged them on whatsapp and they didn't reply.
Very bad time management.
Very much disappointed about the service.

The ticket was booked... But there was no response from the agent... Even if there is any problem in the server.. The agent or the responsible one should have sent concerning info about the booking status.. Now when am trying to cancel the the ticket... It's not getting cancelled... What kind of service is this... I mean this is the worst service... And am stuck whether to book from somewhere else or not... And stop boasting by only posting best reviews in your app!

Order id= 519856
Pnr no.=[protected]
My journey date was 26.04.2018 but now also my amount is not refunded so plzzz sir accept my request... I request sir to do my refund...
From 26.04.2018 till now my amount is not refunded...
Your railyatri person said that the amount will be refunded in 6 to 7 days but now many days has completed...
Plzzz sir refund my amount...

1-Sir my order id 557924 .cancelled ticket to 29/04/18 but not get refund . Rs 4201/. 2- my order id 447310 .cancelled date 06/04/18 but I dnt get refund Rs 1355/. I contact to my SBI branch he says not to be pending any transaction for this same complain.i continue run to solved for this problem but i not sucees. if dnt get refund approx 15 days i complain to consumer forum to Rail yatri APP.

Pathetic service of railyatri.. Food not delivered after taking follow up with customer care
Food ordered but not delivered
I have ordered the food and made payment by debit card and the booking was confirmed but they didn't deliver and they kept on assuring that they will deliver on time. I have took more than 5 times follow up with customerservice but getting nonsense answers that the restaurant people nit answering call.. Very poor management and service by railyatri.com
Please block this site from indian railway websites...
I am going to twitt this masgs with railway mantri my train no is 51034 date 15/04/3018 name atmaram ghodke [protected]

Your order 678400, has been successfully placed. Track your order here http://m.rytr.in/Order-History. For any query please call[protected]. Thanks for ordering with RailYatri.

I have ordered food, while travelling from Bangalore to Raichur in garibrath train, they did not even delivered the food and amount has already deducted from my bank account and I have my parents too who are of senior citizen.

Sent them...

Hi everyone,

I contacted with railyatri agent with token for book a ticket from bakhtiyaarpur to howrah but ticket has been not booked by railyatri. I got message and message given above the in formation as well as mention they will return my money after 20.00 inr deduction and remain balance will send back to bank within 7 working days but passed 10 days but still they didn't return my money.
Order id 228904
Date 10 dec 2017
Refund txn id: rfnd_9bwmoidfgaxfsg
Refund amount:417.00 inr

Railyatri tollfree no. Customer care no never working
[protected]/[protected]
I requested to government please shut down this type horrible site.

Thanks,
Kumar kundan
[protected]
K. Kundan. [protected]@gmail.com

My pnr no. Is[protected]. While booking on dated 21 october 2017 by your token no.396907i had marked from ramkola railway station for boarding but boarding has been given from chhapra railway station.
Please switch our boarding station chhapra to ramkola (Rkl)
Order id is -167663
Zakaullah
Mobile :[protected]
Email:[protected]@gmail.com

Hi railyatri team,

I would like to reiterate my point that your ticket cancellation policy as per the attached ticket says:

1. 70% of the fare will be refunded if cancelled befor 4 hours of departure.

The departure time of the bus was friday, 15th sep 2017, 7:35 pm. The time of ticket cancellation was on friday, 15th sep 2017, 3:32 pm. The difference in time is 4 hours 3 mins. Hence, based on the above cancellation policy, i am eligible for the refund of 70% refund of the bus fare. The bus fare is 629 rs and i should get a refund of 440 rs.

I have explained to my best regarding the refund. Please revert to this email as soon as possible as i am waiting for the next action.

This is very frustrating and and mental harassment.
The bus got breakdown in the starting of the journey around 10pm.
The driver and bus agent keep saying that mechanic will come and repair until 1.30 am after that he says we can't do anything now you manage by urself.
Now tell me what we can do at 2am in the middle of nowhere.
We have to catch office next morning now tell me what can we do.
This is not at all the way of dealing with customer.
The foolish bus travel agent said we will refund through the channel you book the bus but this is not the solution.
I can't give that execuse to my boss next morning.
I had to suffer a lot just for reaching the pune. Even now i am suffering just to make it to the home.
Tell me who will pay for office losses and what is the compensation for the mental trauma i have gone through.
They should have arrange the alternative for every passanger being a travel agency and if they can't do anything in those breakdown condition then they should close there shops.
I had to pay 3000 for getting a 1*1 space just to manage myself in a cabin in a bus in worst conditions.
Who will pay me those losses i didnt book the seat in advance to suffer all this.
I think you might get the picture please revert asap with the compensations of my losses.

Sir/ madam
I am right now traveling in train no. 12358 with births 4 and 6 in s4. I ordered a kadhai paneer online for myself and my wife. With order no.3855 at lucknow station. The food came at 8:32 pm. We were hungry so we started to eat the kadhai paneer with gravy first. Then me and my wife noticed a bone type piece in the food. We imideatly looked in the food.. Actually it was chicken piece. I took the pics if the food and sent it to their helpline. They responded by apologizing that non veg food has been served to you. Me and my wife remained hungry as the train do not have pantry car and when i asked them to replace the food the told me they are sorry as next station varanasi will come at 1 pm and the di not serve at that time. My question is can i sue the railyatri website for their poor service, gross carelessness and doing cruelty to me and my wife as we are still hungry due to non availability of food and demand compensation for that. Pls help

Train tickets procedure not working since 15 days please help to solve this as soon as possible. Means i mean to say after giving from and to step, token no is not coming and it is showing the site is under upgradation.. This problem is from many days approximately 15 days, so please solve quickly.. And by the way no offers coming on train ticket section, showing 0 offers there.. But other operations are working normally.. I am using your site since many days now so please quickly solve sir/madam

Hai, I have purchased earphones from rail yatri and now I want to return it. there are no instructions on the website or in the app except for the statement in the app that 'EASY RETURN'. I contacted the customer care but they said that electronic items cannot be returned. But this is not mentioned anywhere in the app. As a customer, this should have been properly informed that return is not possible before the purchase. This is indeed an unprofessional way of dealing with the customer. I hope that this query will be resolved as soon as possible. be resolved as soon as possible.
I have also attached the screenshot from the app which according to Rail Yatri has the information that electronic items cannot be returned.

I'm installed rail yatri in many days but it was not working no booked train tickets only i see at last step we are making some important upgrades to our system to improve your experience we'll notify you once we are back in action.
I see and confused and go to my phone play store but not update required i'm very sad plz slove this problem and rail yatri is very best app but some problems created

I had booked ticket from this app and as there is flood in mumbai and train is late for more than 3hours. I postponed my plan and applied for refund 30 minutes before the scheduled departure of train. The train too had not reached its destination as it is cancelled at some other station.
So, i request you to go through my issue and provide me the refund as early as possible.

Railyatri id - [protected]@gmail.com
Contact - [protected]
Pnr no. - [protected]
Train no - 12138
Travelling date[protected]

I have booked my tkt from pune jn to hatia and my trasaction done twice for a single tkt. Plz refund my money. First transaction shown me that the transaction is not completed tht is an error occured plz try again. So i tried twice then i got a msg from bank that is your accnt is debited 724 rupees and then i got another msg that is also your accnt is debited 724 rupees. P lz help to refund my money.

Dear sir/madam,

I would like to inform you that mysel[censored]madinesh. S, i bookied the ticket on railyatri.in website on 12th august 2017. Hereby i notify that money was deducted from my account but ticket was not booked.

Please find the attachment of payment reference id.

So kindly refund my money to below account details.

Acc. No: [protected]
Branch : erode main branch, tamilnadu
Ph: [protected]

Hi, i've booked a bus ticket from bangalore to eluru for my mother on[protected]. Without informing me they changed bus, they changed pickup timing and dropping times. Even seat they gave was not ladies seat and that too in full front row. But i booked in the middle of bus as window seat. Everything has changed once i paid amount online. After i called yatra geine they told me to call booking partner railyatri. I called railyatri they are simply resisting to accept their mistake and give me proper response. I request to take action against. I'm sure lot of people suffered for this kind of third graded cheap tricks.

I had called railyatri for tatkal ticket booking on 27 june but I had not get any confirmed ticket and obrain a message that railyatri refund will sent after 5-6 working day but till now I had not obtain my refund process my railyatri token no is 539959.
Please use Token: 539959
When talking to agent for ticket booking
--Thank You
RailYatri.in
Payment successfully received for
Train number: 13201 - RAJENDRA NAGAR BIHAR - MUMBAI LTT Janta Exp
From: PNBE | PATNA JN
To: LTT | LOKMANYA TILAK TERM
Date of Journey: 28 Jun, 2017
Thank You
RailYatri.in

I was waiting for my family to recieve from 02255 sealdah ltt sf special train which started on 28th may from sealdah and the schedule to reach on 29th may... The train was late by 8 hrs which was updated constantly on your website where we were tracking... Lastly they showed the train has already reached its destination at 7.25 am on 30th may while the train was actually stranded in vikhroli... We are still waiting for the train to come and it's now 7.55 am
I am sure that you all gather the information from station and update it on the website... When i showed this to the deputy station manager in ltt station they said this is normal and we don't have link to this...
I am sure the same may be linked to the train reaching the destination...
My point here is to highlight the wrong reporting done from the point or the reporting managers in you station...
Please take action as this is for consumer help and if we get wrong information we may be misguided...

I Had booked a bus ticket from railyatri app. On the date of journey one people from their travels call me and informed about the cancellation of bus. After that i called railyatri customer service people and described the situation. They told me that if bus is canceled they will refund my money. But till now no rufund is made.

When i tried to call them they are telling me that bus is not cancelled after that i called travell partner of rail yatri they told me that bus was cancelled.