Rajesh — warranty lost because of poor service from delar

Address:

Ernakulam, Kerala

Sir I am Rajesh IR residing in Eroor, thripunitura, ekm, kerala bought an INDICA VISTA (KL 39D 1761) along with external warentee and ANnual Maintanance Contract from CONCORD MOTORS, nettor, cochin. I have been doing all the services on time from authorised service centers( FOCUS MOTORS, elamakkara and CONCORD MOTORS, nettoor. Refently i have come accross a problem/complaint while driving ( a noise while driving). When enqiured about the same in FOCUS MOTORS, elamakkara they said that the noise is from the stering box and I have to replace it. I was disappointed to hear that they dont do the warentee in FOCUS, elamakkara and that i have to approach CONCORD MOTORS for the same. I dont expect this kind of excuse from an authorised service centre. Keeping their word I approached CONCORD MOTORS as directed to me. They also found out the same problem of stering box. My disappointment added when GLOBAL ADMINISTRATION rejected my warentee due to service skip in their service history(2nd service and failure in changing coolend and break fluid in 30000 kms) As stated above I have been doing all the services without fail and those are updated in my service book. On presenting my service book to both the service centers they also admitted the fact that it is because of their fault in not updating their service history this fault happend and that they cannot do anything about it now. Now for a careless mistake from an "AUTHORISED SERVICE CENTER" I have to spend Rs 14000+l labour charge for rectifying the complaint. Let me bring to your notice that inspite of being a reputed company with branches and service centers all over India you failed to solve a problem due to carelessness from your side. Let me tell u that now I am ashamed and I regret to have chosen TATA MOTORS who fail to do their bit and just because of their carelessness a common man is suffering and instead of rectifying the complaint they say that they are helpless about it. So I kindly request you to provide a solution for this orelse I will be forced to file a complaint in Consumer Court, Kerala and also inform about the poor service provided by TATA MOTORS to the Social medias. I hereby attach a copy of my service book and other details along with this. Excepting a positive reply very soon. Thanking you Rajesh IR mob: +91 [protected]