[Resolved] Razorpay — amount debited but order not placed

[Resolved] Razorpay — amount debited but order not placed

S supisoup from Bengaluru, Karnataka Jul 11, 2019

I paid Rs1884.15 twice via Googlepay account to Razorpay for buying beauty product in mirraki.in. The amount got debited twice but order was not placed . Please look into the matter as its an hefty sum that got debited from my account. I have attached the screenshot of the transaction below. Kindly treat the matter as urgent & refund back my money +2 photos Was this information helpful? No (0) Yes (0)
Aug 24, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jul 12, 2019 Razorpay Customer Care's response Hi, Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this investigated at the earliest. Regards, Team Razorpay Jul 20, 2019 Updated by supisoup Its been more than 10 days still i didn't get money refunded to my account Verified Support Jul 23, 2019 Razorpay Customer Care's response Hi, Please write to us with your queries and transaction details at: https://razorpay.com/support/#request and our team will have this investigated at the earliest. Thanks & Regards, Team Razorpay
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Comments

Sunaina S

from Mumbai, Maharashtra

Jul 16, 2019

On 15th July I booked my ticket through happyeasygo through razorpay .My money deducted 6, 038. But no ticket is booked. Even I got mailed from razorpay about my transaction .Please refund my amount .

amount debited but order not placed - Comment #3487064 - Image #0

amount debited but order not placed - Comment #3487064 - Image #1

Razorpay Customer Care's response, Jul 17, 2019

Verified Support

Hi,

We see that a refund: rfnd_CucM6WSwkERCVm of amount: ₹6, 038.00 has been successfully processed on: 17th Jul, 2019. You will receive the refund credit in 5-7 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Regards,
Team Razorpay