Razorpay Complaints & Reviews

Address: Sankhyiki Bhawan NSSO, DPC 3RD FLOOR C BLOCK Near Karkardooma Court Shahdara Delhi 110032, Sankhyiki Bhawan, NSSO, DPC, 3RD FLOOR, C BLOCK, SHAHDARA,, New Delhi, Delhi, 110032

I was filling the form of passport registration through their official site at the time of payment your gateway was open to do the transaction
I had done the transaction of rs 3499
The message was arrived from citi bank that a transaction is done and amount is debited from my account
Please contact me as soon as possible
Mr dal chand
[protected]

Aug 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Razorpay Customer Care's response Hi,

Please write to us with your queries and transaction details at: https://razorpay.com/support/#request and our team will have this investigated at the earliest.

Thanks & Regards,
Team Razorpay

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D

dalchand12345

from Delhi, Delhi

Jul 26, 2019

please transferred my payment which i had done twice return it soon

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Razorpay Customer Care's response, Jul 30, 2019

Verified Support

Hi,

Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and we will have this checked and get back to you at the earliest.

Thanks & Regards
Team Razorpay

V

Vemula Srujana

from Mumbai, Maharashtra

Jul 29, 2019

My name is vemula srujana i am send the money in qeeda wallet to bank in date 19 July but money still is not received please the check it and transfer me. In bank please

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Razorpay Customer Care's response, Jul 30, 2019

Verified Support

Hi Vemula,

Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and we will have this checked and get back to you at the earliest.

Thanks & Regards
Team Razorpay

S

Satish Tatu

Aug 2, 2019

Today 31st july 2019, i tried booking tatkal ticket using Google pay through Razorpay my money got deducted but i wasn't able to book ticket and still didn't get the refund

amount debited from my credit card - Comment #3502072 - Image #0

amount debited from my credit card - Comment #3502072 - Image #1

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Razorpay Customer Care's response, Aug 5, 2019

Verified Support

Hi,

We checked our logs for IRCTC transaction id 100001968052631 and confirm that the refund has been successfully processed on 5th Aug, 2019. You will receive the refund credit in your account within 7-10 working days. You can track the status of the refund here:
https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

N

Nishant Vairamani

from Chennai, Tamil Nadu

Aug 2, 2019

I had booked a ticket in tatkaal and made payment using Google pay. The amount has been deducted from my account but the in IRCTC app, it shows the transaction as failed transaction. My ticket wasn't booked and I didn't get any refund too. I can't even raise a dispute in Google pay. How do I even apply for refund?

Reply

Razorpay Customer Care's response, Aug 5, 2019

Verified Support

Hi,

Please provide us with the transaction details (IRCTC transaction ID or the UPI reference number) at https://razorpay.com/support/#request. We will have this looked into and sort out the same for you.

Thanks & Regards,
Team Razorpay

S

SharonDavid

from Noida, Uttar Pradesh

Aug 9, 2019

You have been debited my account on 26.5.19, Rs.4000 for airtel payments without my knowledge. I don't know which prodect, what basis you had been debited, I raised police complaint. pls raise my amount. Sharon Jansi Rani-[protected], sharonjansi.[protected]@gmail.com

Reply

Razorpay Customer Care's response, Aug 9, 2019

Verified Support

Hi Sharon,

Please provide us with the transaction details at https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay

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Address: C/o Dipak Kumar Deb, House No 99, College Road,, Cachar, Assam, 788007

Website: irctc.co.in

Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

Booking transaction ID: [protected]
Pnr number :
Reservation id: [protected]
Train No./Name: 12462 / MANDOR EXPRESS
Ticket type: e-ticket
From: JODHPUR JN ( JU)
To: DELHI ( DLI)
Date of Boarding: 08 Oct 2019
Booking Date: 23 Jul 2019
Vikalp status: no
Transaction Status: Pending From Bank End
Quota: general
Class: 3AC
Ticket Charge: 3530.0
Service charge: 0.0
Bank Name: Credit & Debit cards / Net Banking / UPI (Powered by Razorpay)

+1 photos

Jul 31, 2019

Complaint marked as Resolved

Company checked the transaction id to verify the failed transaction. Then they initiated the refund procedure. which took 5 days overall.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

Jul 29, 2019

Updated by Dipanjan Deb I have not yet received the refund. Please help.

Verified Support

Jul 30, 2019

Razorpay Customer Care's response Hi Dipanjan,

We checked our logs for the IRCTC transaction id [protected] and confirm that the refund has been successfully processed on 28th Jul, 2019. You will receive the refund credit in 7-10 working days. You can track the status of the refund here:
https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

Jul 31, 2019

Updated by Dipanjan Deb Received. Thank You.

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My Mobile Number is [protected]
UPI Transaction ID:[protected]
Payment of Rs. 1450/- Dedcuted from bank but ticket has not issued.
In googlepay it show IRCTC received from IRCTC and Purchased confirmed. I have declined transaction in IRCTC app but allowed in googlepay app. Pls help.
So in Google app its showing product purchase but in reality no ticket booked as i have declined transaction from irctc app.

Aug 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction ID: [protected] and the UPI ID:[protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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C

Charan Rajhs

from Mumbai, Maharashtra

Jul 24, 2019

My 400Rs money is cut from bank and my ticket is not booked

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Razorpay Customer Care's response, Jul 25, 2019

Verified Support

Hey,

We are unable to track the payment. Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Galla mandi bhind, Bhind, Madhya Pradesh, 477001

Hi team,

I tried to transfer the amount into bank. I am the prime customer of qeeda. For prime customer money should transfer imidiatiely. I did two transaction one is for 70 rupees and another one is 1156 rupees.in both the transaction my money is debited from my qeeda wallet but it's not credited in my bank account.

Kindly request you to resolve this issue as soon as possible.

Thanks and regards

Hemant shivhare
[protected].

+1 photos

Aug 23, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Razorpay Customer Care's response Hey,

We are unable track the payment with the details provided. Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

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S

sujoy0007

from Kolkata, West Bengal

Jul 23, 2019

I tried to book tickets via irctc app on 19 Jul 2019 via googlepay through razorpay gateway. The money was deducted but irctc account showed payment pending from bank end and ticket was not booked. The money was not refunded to my account.

UPI Transaction id :[protected]

Google Transaction id : CICAgKCahbjYbA

regarding money transfer from qeeda wallet to bank - Comment #3492904 - Image #0

regarding money transfer from qeeda wallet to bank - Comment #3492904 - Image #1

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Razorpay Customer Care's response, Jul 24, 2019

Verified Support

Hi,

We see that the IRCTC transaction ID: 100001949760358 is an unsuccessful transaction. Rest assured, you will received the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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Address: J 176, MIDC,, Navapur Road,, Thane, Maharashtra, 401504

I have paid rs. 499/- for online pancard already debited from my account but still it is showing pending in pancard payment status. Plz look into it as soon as possible. I m trying calling you people continually but it's showing busy all time plz needs reply as soon as possible on urgent based, this is very poor service please revert me back urgently.

Aug 19, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

Razorpay Customer Care's response Hey,

Do let us know your concern over here - https://razorpay.com/support/#request along with your contact detaisls and our team will get back to you at the earliest.

Thanks and regards,
Team Razorpay

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I paid Rs1884.15 twice via Googlepay account to Razorpay for buying beauty product in mirraki.in.
The amount got debited twice but order was not placed .
Please look into the matter as its an hefty sum that got debited from my account.
I have attached the screenshot of the transaction below.
Kindly treat the matter as urgent & refund back my money...

+2 photos

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I shopped a product from fossil store and i paid amount through card (maestro card) via Razorpay amount worth ie, Rs 7, 795 on june 18th, 2019. But i did not receive the product. Fossil had been informed me that the product is unavailable at the wearhouse and they will initiate the refund . I have been informed by them that the refund had been initiated from Razorpay on june 25th . But till now the amount is not credited in my account even tho it’s been more than 10 days . Kindly charge the dispute against this . I’m attaching the mails as a proof in which Rs 7, 795 is debited from my account and the mail in which Razorpay initiated the refund .Kindly do the needfull .

+2 photos

Aug 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Razorpay Customer Care's response Hey Shilpa,

We have updated the status of your query on the email thread with the ticket ref number: 613133.
Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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A

Ajit Kharpude

from Nagpur, Maharashtra

Jul 12, 2019

Upi transaction id[protected]

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Razorpay Customer Care's response, Jul 15, 2019

Verified Support

Hey Ajit,

We checked our logs and confirm that the refund has been successfully processed on 14th July 2019 with the refund id- rfnd_CtUz6rDcw1HmL0. You can track the status of your refund here: https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

S

swotsa

from Imphal, Manipur

Jul 22, 2019

I book my flight ticket of Rs16476.80 in IRCTC website through googlepay via razorpay.[protected]@hdfcbank on 19th july 2019, where the amount was debited from my account but ticket booking was not successfull as shown in irctc website
therefore, kindly credited back the amount
to my account rgently.
thank you.

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Razorpay Customer Care's response, Jul 23, 2019

Verified Support

Hi,

We checked our logs and confirm that the refund rfnd_CwiWitdt3JXWMY has been successfully processed on 22nd Jul, 2019. You will receive the refund credit in 5-7 working days. You can track the status of the refund here:
https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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Sir i had booked a ticket from irctc on 8th june 2019 4.15pm & 5.02pm through googlepay, powered by 'razorpay'.₹330 was deducted from my account but in the "failed transaction history"of my irctc account it is showing that "the transaction is pending from bank's end" the transaction id was-[protected]. Even after today i have not got any refund.. Kindly look into it.. I have attached the screenshots of google pay as well as irctct transaction details.

+2 photos

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Razorpay Customer Care's response Hey,

We checked our logs for the transaction [protected] and confirm that the same is an unsuccessful payment. You will receive the refund for the same in your account within 7-10 working days. As for the other transaction, please provide us with the transaction details here https://razorpay.com/support/#request so we can check and update you on the same.

Thanks & Regards,
Team Razorpay

Jul 13, 2019

Updated by Billa025 Hi,

As requested please find the attached fail transaction screenshot for your references’ & Today i have been credited of rupees 165/- only.
Please check & revert.

Jul 13, 2019

Updated by Billa025 ******for attached image refer to comment (Billa025 22 hours 36 minutes ago)...

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B

Billa025

from Ahmedabad, Gujarat

Jul 12, 2019

Hi,

As requested please find the attached fail transaction screenshot for your references’

Regarding refund - Comment #3485505 - Image #0

Regarding refund - Comment #3485505 - Image #1

Regarding refund - Comment #3485505 - Image #2

Regarding refund - Comment #3485505 - Image #3

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Razorpay Customer Care's response, Jul 16, 2019

Verified Support

Hey,

We checked the transactions 100001928760264 and 100001928686860 and confirm that they have both been successfully refunded. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

D

Dhanveer Ahamed

from Mumbai, Maharashtra

Jul 16, 2019

This is Dhanveer I have booked 3 tickets in IRCTC App and paid through razorpay in google pay app but ticket is not booked and the money got deducted.please Do refund my money Rs.1230 as soon as possible

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Razorpay Customer Care's response, Jul 17, 2019

Verified Support

Hi,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay

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On june 25 i tried to book my ticket from irctc id name : daniel224
Amount got debited two times from my account via razorpay request but i did not get any tickets, i asked irctc regarding this but they told they have not received any payment,
So please help me to get back my amount
Transaction no :[protected]
Transaction no :[protected]
I waited so long that i may get my money back but still no response

Aug 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Razorpay Customer Care's response Hey Daniel,

We checked our logs and confirm that the refunds against these transactions have been processed successfully with the refund IDs rfnd_Co0ZaIzk4ARbl2 and rfnd_Co1FnPBVBCGdPq. You can track the status of your refunds here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

Sakshi Singh1234

from Mumbai, Maharashtra

Jul 12, 2019

UPI TRANSACTION ID -[protected]
To [protected]@icici
From - Vanshika(state Bank of India)
Google transaction id-CICAgKCaurjPWpaid-2313.6
Please try to refund as soon as possible.

amount debited for ticket booking but i didn't either get ticket not rather got my money back - Comment #3484713 - Image #0

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Razorpay Customer Care's response, Jul 15, 2019

Verified Support

Hi,

We are unable track the transaction with the details provided. Please provide us your transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

V

Vaisakh J

from Delhi, Delhi

Jul 12, 2019

Dear Sir,

My ticket money got deducted from SBI account but train ticket not recieved after payment.
Kindly solve fast.
Please find attachment photo for details.

I am expecting fast action from you.

Kind regards
Vaisakh J

amount debited for ticket booking but i didn't either get ticket not rather got my money back - Comment #3484900 - Image #0

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Razorpay Customer Care's response, Jul 15, 2019

Verified Support

Hey,

we checked that payment: pay_CsNs9VnitofSdR for the amount of
₹2, 904.58 is successful towards the merchant. Please use the below link to track the transaction : https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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Address: Pune, Pune, Maharashtra, 654333

Hi team,

Booked Ticket on IRCTC using Razor pay amount debited INR 805 but IRCTC train ticket did not booked even though money got deducted from account. I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank Also I called IRCTC help center they ask me to contact you . IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived from my bank as below:

Rs 805 debited from a/c **1401 on[protected] to VPA razorpay.[protected]@hdfcbank
Transaction ID is HDF2EDA[protected]A8BBC75FED2268AD9.
Transaction was done on razorpay.[protected]@hdfcbank
Please help.

+1 photos

Aug 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Razorpay Customer Care's response Hi Barkha,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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BIPIN KUMAR NISHAD

from Delhi, Delhi

Jul 15, 2019

Money deducted from my Google pay app but ticket was not booked . It was 11 July 2019 so solve my problem as soon as possible.
Submitted my screenshot of the payment done on Google pay.
What more I have to say here .

money deducted, ticket not booked - Comment #3486299 - Image #0

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Razorpay Customer Care's response, Jul 16, 2019

Verified Support

Hey Bipin,

We checked the transaction 100001935203365 and confirm that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: odisha, Balasore, Odisha

Hi,
On 03th july 2019, i tried booking ticket from irctc making payment using google pay.
My money got deducted but ticket was not booked. I raised complaint with irctc, they say transaction was not successful.

I can check in google pay, that transaction is successful toward razorpay. [protected]@hdfcbank
Upi transaction id=[protected]

Kindly look into it.

+2 photos

Aug 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Razorpay Customer Care's response Hey,

We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can also check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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R

Ravi5056

from Mumbai, Maharashtra

Jul 8, 2019

Hi,

I am Ravi, i was booked train ticket through Rozarpay on dated :- 04.07.2019 but amount is debited from my bank account and ticket not booked. Please do the needful.

Thanks
[protected]
[protected]@gmail.com

ticket not booked but payment is debit in bank - Comment #3481022 - Image #0

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Razorpay Customer Care's response, Jul 9, 2019

Verified Support

Hey,

We see that the IRCTC transaction ID: 100001921973413 is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can also check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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Hi
On 02 july 2019, i tried to clear my loan in cashbeen making payment using mobikwick upi.
My money got deducted but transaction not completed. I raised complaint with cashbeen, they say transaction was not successful.
I can check in mobikwick, that transaction is successful toward
Pcfinancial. [protected]@hdfcbank
Upi id:[protected]
Order id:omk22af3b0bb77f6df...

+1 photos

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Address: 122001

Hi,
On 27th june 2019, i tried booking ticket from irctc making payment using google pay.
My money got deducted but ticket was not booked. I raised complaint with irctc, they say transaction was not successful.

I can check in google pay, that transaction is successful toward razorpay. [protected]@hdfcbank
Upi transaction id=[protected]
From: [protected]@okhdfcbank

Kindly look into it.

+1 photos

Aug 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Razorpay Customer Care's response Hi,

We checked with the ref no: [protected] and see that it has been successfully refunded on 2nd Jul, 2019. You will receive the credit for the same within 5-7 working days. You may track the status of your refund here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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R

rameshnitcalicut

from Thiruvananthapuram, Kerala

Jul 2, 2019

Today, I paid using Google Pay to book train ticket. Payment deducted from my account. Ticket not booked. Kindly refund my amount immediately to the account. Screenshot attached.

Worst service.

money debited from google pay but ticket not booked at irctc - Comment #3474544 - Image #0

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Razorpay Customer Care's response, Jul 3, 2019

Verified Support

Hey,

We checked our logs and see that the payment 100001915499874 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

V

Vicky Rko

from Annamalainagar, Tamil Nadu

Jul 4, 2019

My name Is VIGNESH, i am 28.06.2019 pay 1727 to cashbean account please repay my money

money debited from google pay but ticket not booked at irctc - Comment #3477562 - Image #0

money debited from google pay but ticket not booked at irctc - Comment #3477562 - Image #1

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Razorpay Customer Care's response, Jul 5, 2019

Verified Support

Hi Vignesh,

We checked the payment ID pay_Cn4zs9Ww0PF3Mx and see that this is an unsuccessful transaction. If there has been a debit for the same, the amount will be refunded to your account by your issuing bank.You can track the status of your transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Ghari Makha leikai, Imphal West District, Manipur., Imphal East, Manipur, 795140

I book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account.
I am using my sbi debit card and date of journey is 30/06/19 for imphal to guwahati indigo flight.
I also contact irctc and waited for 7 days irctc told me the money is not credited in irctc.

Please refund amount as soon as possible

+2 photos

Jul 5, 2019

Complaint marked as Resolved

good

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Razorpay Customer Care's response Hi,

We have updated the status of your query on the ticket with reference no: 591109. Feel free to write back to us on the same email thread for further assistance. You may also track the status of your refund here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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V

Vicky Rko

from Annamalainagar, Tamil Nadu

Jul 2, 2019

My name is VIGNESH, I am 28.06.2019 pay to Rs: 1727 amount sent not credit to cashbean account please repay to my money

i book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account - Comment #3474538 - Image #0

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Razorpay Customer Care's response, Jul 4, 2019

Verified Support

Hi Vignesh,

We checked the payment ID pay_Cn4zs9Ww0PF3Mx and see that this is an unsuccessful transaction. If there has been a debit for the same, the amount will be refunded to your account by your issuing bank.You can track the status of your transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

A

AYAZALI KHAN

from Mumbai, Maharashtra

Jul 2, 2019

There were option of Razorpay through Google Pay, So I was trying to book the ticket its get me to payment page in Gpay upi and it was successful but ticket not booked.

i book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account - Comment #3474602 - Image #0

i book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account - Comment #3474602 - Image #1

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Razorpay Customer Care's response, Jul 3, 2019

Verified Support

Hey,

We checked our logs and see that the payment 100001914107162 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

B

Babujagir86

from Malegaon, Maharashtra

Jul 2, 2019

I tried to book tickets via irctc on 27 june 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction ID
[protected]

i book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account - Comment #3474789 - Image #0

i book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account - Comment #3474789 - Image #1

i book flight ticket from irctc by using razorpay but the ticket was not book and amount got deducted from my account - Comment #3474789 - Image #2

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Razorpay Customer Care's response, Jul 3, 2019

Verified Support

Hi,

We checked with the ref no: 100001909940748 and see that it has been successfully refunded on 28th Jun, 2019. You will receive the credit for the same within 5-7 working days. You may track the status of your refund here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

A

AYAZALI KHAN

from Mumbai, Maharashtra

Nov 2, 2020

Almost more than a year however I didn't get my refund..

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I was booking train tickets using irctc app an amount of 690.49 got deducted but the ticket was not booked this happened twice. When the redirects to payment gateway i paid the amount using upi app the amount got deducted but then the tickets were not booked. Again i tried the same and the tickets were not booked but rs 690.49 got deducted. I request immediate refund.

+4 photos

Aug 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Razorpay Customer Care's response Hi Raj,

We checked both the transactions with reference ID's [protected], [protected] and see that this is an unsuccessful transaction. You will be receiving the refund for the same within 7-10 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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G

gauri g

from Nashik, Maharashtra

Jul 2, 2019

Transaction I'd: [protected]
Booking date 30-june-19

While doing payment through Google pay amount 650 got deducted but I did not get any refund. Kindly help

tried to book 2 tickets on irctc app money got deducted tickets not booked - Comment #3474547 - Image #0

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Razorpay Customer Care's response, Jul 5, 2019

Verified Support

Hey,

We checked our logs and see that the payment 100001915450813 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

N

Neeta Gazi

from Mumbai, Maharashtra

Jul 3, 2019

I will pay for samatcoin but not pay 6304rupees plese refund my money

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Razorpay Customer Care's response, Jul 5, 2019

Verified Support

Hey Neeta,

We are unable to track the transaction with the details provided. Please write to us here: https://razorpay.com/support/#request with your transaction details. We will get back to you on the same at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Keeranthara, Maradu, Ernakulam, Ernakulam, Kerala, 682304

Dear sir,

I had made flight booking with spice jet this morning (25/06/2019), cochin - mumbai for 27 june 2019 travelling.
The amount 3601 had been deducted from my bank account through razor pay. But i did not get any ticket from spice jet.

Kindly return my money immediately to my bank account. Syn - inr 3, 601.00 debited to a/c no. *5335 on[protected]:42-for pos txn at[protected]hdfc[protected]razorpay spicejetavl bal:19, 737.87. If you find the txn suspicious, sms block to [protected] to block your card temporarily or call our tollfree no. [protected]/[protected].

Jul 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Razorpay Customer Care's response Hey,

We are unable to track the transaction with the details provided. Please write to us here: https://razorpay.com/support/#request with your transaction details. We will get back to you on the same at the earliest.

Thanks and Regards,
Team Razorpay

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G

Glister Eduversity

from Varanasi, Uttar Pradesh

Jun 26, 2019

Dear Sir-:
Sir how to do change dynamically amount in your php code .

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Razorpay Customer Care's response, Jun 27, 2019

Verified Support

Hey,

Please write to us here https://razorpay.com/support/#request and our concerned team will get back to you at the earliest.

Thanks & Regards,
Team Razorpay

A

Anwarul hussain

from Yamunanagar, Haryana

Jul 2, 2019

You have deducted money for passport two times
And your costumer care assured me refund of
4000 will be credited in your account within
4 to 5 days but still not yet
Passport Id PAS210619-A4595
PLEASE CREDIT MONEY OTER WISE I WIIL MAKE FIR

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Razorpay Customer Care's response, Jul 5, 2019

Verified Support

Hey Anwarul,

Kindly revert on the on-going email thread ticket ref: 584314 with the requested details. We will have this checked and get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

L

Lourembam Gopen

from Mumbai, Maharashtra

Jul 2, 2019

Sir
I have a transaction through razorpay for merchant brandwayshop through transaction id. pay_CZhF4T94ljgL7 dated 25 may 2019.till now I didn't get the product nor they return the money when I try to reach both company.they did n"t respond satisfactatory.
Pls refund the money positively

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Razorpay Customer Care's response, Jul 5, 2019

Verified Support

Hey,

We are unable track the transaction with the details provided. Please provide us your transaction details here: https://razorpay.com/support/#request so that we can check and update you on the same at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Betul, Madhya Pradesh, 460551

I tried to book a ticket on irctc by google pay. Money deducted from account on 24 june 2019 via irctc official app. The ticket was not booked but the amount was deducted from my bank account. Also i am attaching the screen shot of transaction by google pay. The amount was 170.49 rupees..[protected] is upi transaction id. Please look in to the matter and kindly refund it plz.

+1 photos

Jul 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Razorpay Customer Care's response Hi Ravikant,

We checked the transaction with reference ID [protected] and see that this is an unsuccessful transaction. You will be receiving the refund for the same within 7-10 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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Address: chati ghara, Amarabati patna, Jajpur, Odisha, 754023

Sir i had booked a ticket from irctc on 20th june 2018 12:41 am through googlepay, powered by 'razorpay'.₹305.49 was deducted from my account but in the "failed transaction history"of my irctc account it is showing that "the transaction is pending from bank's end" the transaction id was-[protected]. Even after 5 days i have not got any refund.. Kindly look into it.. I have attached the screenshots of google pay as well as irctct transaction details..

+2 photos

Jul 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Razorpay Customer Care's response Hi Pratap,

We checked with the ref no: [protected] and see that it has been successfully refunded on 25th June 2019. You will receive the credit for the same within 5-7 working days. You may track your status of refund here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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B

Billa025

from Ahmedabad, Gujarat

Jul 10, 2019

Sir i had booked a ticket from irctc on 8th june 2019 4.15PM & 5.02PM through googlepay, powered by 'razorpay'.₹330 was deducted from my account but in the "failed transaction history"of my irctc account it is showing that "the transaction is pending from bank's end" the transaction id was-[protected]. Even after today i have not got any refund.. Kindly look into it.. I have attached the screenshots of google pay as well as irctct transaction details.

money deducted but showing pending from bank's end while no refund is generated after 4 days - Comment #3482854 - Image #0

money deducted but showing pending from bank's end while no refund is generated after 4 days - Comment #3482854 - Image #1

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Razorpay Customer Care's response, Aug 21, 2019

Verified Support

Hi,

We checked and confirm that the refund for the transaction with the ref: 100001928760264 has been successfully processed from our end. You may track the status of the same here: https://razorpay.com/support/#refund.

Thanks & Regards
Team Razorpay

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Address: New Delhi, Delhi, 110046

Dear sir/ ma'am, on 23 june 2019 i was trying to book a ticket form nzm - gwl but due to certain reasons the ticket booking process was failed. The transaction has been done successfully from my googlepay account. For the reference i am attaching a screenshot. Please have a glance on it.
Hoping for the positive response.

Thanks and regards
Sandeep
Email: sandeeps. [protected]@gmail.com
Mobile: [protected]

+1 photos

Jul 27, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Razorpay Customer Care's response Hi Sandeep,

We checked the transaction with reference ID [protected] and see that this is an unsuccessful transaction. You will be receiving the refund for the same within 7-10 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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P

Piyush Sindhwani

from Noida, Uttar Pradesh

Jun 27, 2019

I booked ticket using the gateway from IRCTC app. The money was deducted but ticket was not booked. It is showing pending from bank end. Transaction id - [protected]
Please help resolve and refund.

money deducted transaction failed - Comment #3471398 - Image #0

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Razorpay Customer Care's response, Jun 28, 2019

Verified Support

Hi Piyush,

We checked the transaction with reference ID 100001909564028 and see that this is an unsuccessful transaction. You will be receiving the refund for the same within 7-10 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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Hi,

I made a payment using razorpay / paytm upi on armaf.co.in.

Due to a technical failure, my money was debited but razorpay did not complete the payment on the merchant website and i was left with no order confirmation.

Please refund my money. I raised a ticket for razorpay but have received no meaningful update.

Please see attachments. Ticket 572885.

+4 photos

Jun 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 22, 2019

Updated by Soumitro Burman Please ignore the attachment of 14000. (2nd attachment). It was uploaded by mistake and irrelevant to this complaint.

Verified Support

Jun 25, 2019

Razorpay Customer Care's response Hi Soumitro Burman,

We have updated the status of your query on the ticket with the reference no: 572885. Feel free to write back to us for on the same email thread for further assistance . We would be glad to help you with the same.

Thanks and Regards,
Team Razorpay.

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Y

Yash Malkar

from Malegaon, Maharashtra

Jun 25, 2019

I tried to book tickets via irctc on jan 19, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account

razorpay - money debited without confirming payment - Comment #3468205 - Image #0

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Razorpay Customer Care's response, Jun 26, 2019

Verified Support

Hi Yash,

We checked with the ref no: 100001898175498 and see that it has been successfully refunded on 24th June 2019. You will receive the credit for the same within 5-7 working days. You may track your status of refund here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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