[Resolved] Razorpay — amount deducted but transaction unsuccessful

gaurav88goel

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra, 400701

4721.80 Rs deducted from my account by Razorpay for IRCTC ticket booking but amount not deposited in irctc account.
This has happened with twice by RAZORPAY.

Google Transaction id:CICAgKC83sabSA
UPI transaction id:[protected]

Attaching the screenshots below
1.TEZ screenshot for money deduction.
2.for Ticket not booked for transaction failed from IRCTC mobile app screenshot

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hey Gaurav,

We see that a refund for the UPI reference no.[protected] has been successfully processed from our end on 15th Jun, 2018. For further details, please feel free to write to us at [protected]@razorpay.com, we will be glad to assist you.

Regards,
Team Razorpay