[Resolved]  Razorpay — amount deducted from my account but ticket was not booked

Razorpayirctc payment failure

I am deepti i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

See below mentioned transaction

December 12th 2018

From: deepti bhadauria
Issuer bank: hdfc bank

To: razorpay ([protected]@hdfcbank)
+1 photos
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Jan 16, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2018
Razorpay Customer Care's response
Hi Deepti,

we checked the transaction ID [protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay
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