Razorpay — Amount paid your merchant yesphone21.com (Afraz enterprises) | |||
I ordered a realme x mobile from yesphone21.com on dated 26 july 2019 for rs 15790/- payment was made to afraz enterprises mumbai merchant of razorpay.com But i received a wireless speaker through dtdc currier docket no. M92163589 I tried to contact them thought contact number [protected] and email id [protected]@yesphone21.com provided on the website. Neither the number working nor the email id is genuine. I received my order confirmation on 12:45am 26 july 2019 from this website by email id “[protected]@sg2plcpnl0104. Prod. Sin2. Secureserver.net” but when i reply to this email id the email was not sent to this email id, it means they are fraud. I made payment by credit card as per transaction details below: Merchant number: [protected] Name: afraz enterprises City: mumbai Country: india Mcc: 5732 radio, television, & stero sales Group: others-v : all other merchants Auth id: 027961 All the above information and on searching for afraz enterprises online i found that there is no way to contact them that is why, they are 100% fraud. I am assure that dtdc currier company is also involve in fraud with yesphone21.com Why? 1) 05 aug 2019 when dtdc delivered currier with docket no. M92163589, currier boy not call me he delivered currier silently like a theif, while the order was prepaid and every currier boy verify that he delivered currier to right person by asking to show your id, but left the currier on factory gate 2) every currier company take invoice and/or declaration regarding the package but there was not invoice available with the currier it means dtdc is also involve in this fraud. How it is possible a currier company deliver a packet (Which not contains document, is a goods) and never ask for invoice for the package, left the packet on destination factory gate like a thief. It is clear dtdc is also involve in the fraud with yesphone21.com & afraz enterprises Sir i lost my rs 15790/- and not got mobile till now. So i request you to please help me so that i can got my money back from this fraud merchant. Sanjeet kumar Was this information helpful? | |||
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Razorpay customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 Razorpay Customer Care's response Hi Sanjeet, We apologize for the inconvenience caused here. Kindly write to us with your contact details along with your transaction details here https://razorpay.com/support/#request we will have this checked and get back to you at the earliest. Thanks & Regards Team Razorpay Aug 17, 2019 Updated by sanjeetgst dear sir kindly find credit card statement for the transaction and merchant details   | |||
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Hlo...I booked the train ticket from irctc...money was deducted but the ticket was not confirmed...and I didn't get back my money...how can I get and how many days it takes...plzz rply about this
Razorpay Customer Care's response, Aug 23, 2019
Verified Support
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We see that the IRCTC transaction ID: 100001994386766 is an unsuccessful transaction. You will receive the refund credit in 7-10 working days. You can track the status of the refund here: https://razorpay.com/support/#refund
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