Claimed

Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
Complaints 3556
Resolved
1904
Unresolved
1652
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Razorpay reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
capmagn
from Bengaluru, Karnataka
Feb 22, 2023
Resolved
Report
Copy
Resolved

Address: Jaipur

I applied for AU Small Finance Bank and for applying they asked for 5k initial payment. They didn't allow me to proceed with the KYC. It is now 12 days and the payment hasn't been received. This is my request to give the money back. It doesn't belong to you. Please note: Reference number 6298505, complaint in AU Small Finance Bank.
Feb 23, 2023
Complaint marked as Resolved 
Constant email and communication with them is what helped resolving this.
Razorpay customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    Gsmmobile
    Feb 22, 2023
    Report
    Copy

    I was supposed to get refund from xfurbish.com by razorpay on 31/01/2023.which is still not credited in my account
    please razorpay please give me your mail id and contact number
    Razorpay customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      Gsmmobile
      Feb 18, 2023
      Report
      Copy

      Address: Razorpay Software Private Limited, 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, 560030, Karnataka
      Website: www.razorpay.com

      Razorpay refund not credit my bank account
      Please help me
      Refund Amount ₹ 13, 179 . 00
      Refund Id rfnd_LAkeHVeARtpSeO
      Initiated On 31st Jan, 2023
      Payment Amount ₹ 13, 179 . 00
      Payment Id pay_L6l6XbYhxi6TOo
      Payment Via
      [protected]@ybl
      UPI
      Mobile Number [protected]
      Email ashraf.[protected]@gmail.com
      Razorpay customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        E
        Eplants Landscapes LLP
        Feb 17, 2023
        Report
        Copy

        Address: B 304, Ozone Greens, Mhalaskarwadi, Talegaon Dabhade, Mawal, Pune, 410507

        Dear Roserpay Team,
        I am writing to request the activation of my account with your platform. I recently signed up for a Roserpay account and have completed all the necessary steps for verification and authentication. However, I have not been able to access my account and use the services offered by Roserpay.
        I believe that the issue may be related to the activation of my account, and I kindly request your assistance in this matter. I have provided all the required information and documentation during the account creation process, and I am eager to start using your platform for my personal and business needs.
        I understand that your team may require additional information or clarification to activate my account, and I am happy to provide any necessary details. Please let me know what steps I need to take to resolve this matter and activate my Roserpay account.
        Thank you for your attention to this matter, and I look forward to hearing from you soon.
        Sincerely,
        Eplants Landscapes LLP
        Razorpay customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          dgupta02
          Feb 14, 2023
          Report
          Copy

          We have booked a camera and have done the transaction of Rs 2149 with OptiCam India

          UPI transferred to : [protected]@icici

          They are doing fraud and cheating customers using razor pay

          Kindly look into this and please initiate a chargeback/reverse transaction from the above account and transfer back to [protected]@icici

          Thank you!!
          Razorpay customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pritee0810
            Feb 11, 2023
            Report
            Copy

            Hello, There is one Rs.10000 transaction on today from my Axis bank account. I tried to call customer care number of Axis bank account and they're not aware about the details of this transaction.

            transaction is showing "NACH-DR-CTRAZORPAY". I did not have done any txn like this.

            my name is : Pritee Manojbhai Maheta
            Axis bank account number: [protected]
            IFSC Code: UTIB0004734

            Please help to revert this transction as I did not have anything to subscribe for this amount in application. please do something urgently. thanks.
            Razorpay customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              O
              Omkar Damle
              Feb 10, 2023
              Report
              Copy

              Hi,

              Fraud happened using Razorpay link

              Request to refund the amount and do not pay to the merchant.

              Mobile [protected]
              Razorpay customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rahul Parotya
                from Gangapur, Rajasthan
                Feb 7, 2023
                Report
                Copy

                Website: Rozorpay

                My name is Rahul kumar Saini
                2 times money auto deduct from account.
                The money is deducted from razorpay.
                I am unable to contact them.
                How can you help me.
                Please give me the solution
                Razorpay customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  saniruidas
                  Feb 7, 2023
                  Report
                  Copy

                  Today i paid 6997 rs to slaypay for loading money in wallet by razorpay payment gateway ( slaypay19.[protected]@icici), i approve the payment from my upi app, money debited from my account, but Razorpay and Slaypay showing me payment failed. Why ?

                  Please refund my money as soon as possible

                  Email me : [protected]@gmail.com
                  Razorpay customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    C
                    crazylazyatul
                    Feb 4, 2023
                    Report
                    Copy

                    My Axis Bank account [protected] has been debited by Rs.10000/- with any transactions been initiated by me. Kindly refund the amount.
                    Razorpay customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      vpdk
                      from Chennai, Tamil Nadu
                      Feb 3, 2023
                      Report
                      Copy

                      Address: Estancia, Guduvanchery, Chennai

                      Some 2 years back, we made a request to Razorpay, which is our 3rd Party Online Gateway Service provider, for the addition of the HDFC Net Banking option in our online portal. This request was not handled properly and not responded well by the Razorpay Team.

                      Still, we are following the same request with them through our banker CUB

                      I think, they are not know or have forgotten the famous word of our Father of nation, Mahatma Gandhiji " CUSTOMER IS THE BACKBONE OF OUR BUSINESS AND THE REASON FOR THE PLACE WHERE WE ARE NOW "

                      Really fed up with their attitude.
                      Razorpay customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sanrathore
                        Feb 2, 2023
                        Report
                        Copy

                        Hello razorpay
                        my razor account is disabled
                        I have not done any wrong activity. Still my account is disabled please activate my account I will be very difficult to collect payment from my website
                        I'd. KI4v5NvoJXOKLn
                        Razorpay customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          subhiksha raj
                          from Mayiladuthurai, Tamil Nadu
                          Feb 1, 2023
                          Report
                          Copy

                          I have booked train tickets from irctc, for that payment through razor pay i have paid. money got debited but ticket was not booked.

                          Date : 8.01.2023
                          To id : irctc1.[protected]@icici
                          upi transaction id :[protected].

                          Its been a 3 weeks . kindly do the needful.
                          hera i have attached the transaction details.
                          Razorpay customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            C
                            Cus098
                            from Bengaluru, Karnataka
                            Feb 1, 2023
                            Report
                            Copy

                            Address: Razorpay.com

                            Lazypay fraud: I made a payment through Razorpay and the horror started after that. I got an sms from Lazypay asking me to pay the amount I borrowed from them through Razorpay(which I didn't!)
                            They didn't tell transaction or merchant details.
                            How to report this to authorities?
                            Razorpay customer support has been notified about the posted complaint.
                            Dear Sir

                            We would like to inform you that to investigate further we need your complete details i.e. registered mobile number, Transaction ID, Date and Time and email ID associated with your LazyPay account . With all these details we request you to write to our official email [protected]@lazypay.in through your registered email ID. Appreciate your time and patience
                            Dear Sir

                            We would like to inform you that to investigate further we need your complete details i.e. registered mobile number, Transaction ID, Date and Time and email ID associated with your LazyPay account . With all these details we request you to write to our official email [protected]@lazypay.in through your registered email ID. Appreciate your time and patience
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ambikakumari
                              Jan 31, 2023
                              Report
                              Copy

                              I had done a UPI payment of Rs.5300 for an admission procedure in IGNOU website on 30th January 2023 at 3.40pm using Gpay. The amount was deducted from my bank account, but the money was not credited to IGNOU . Since the last date to submit was today ( 31th January 2023), I had again pay to IGNOU from other UPI.

                              So I need a refund of Rs.5300 from Razorpay, for the debited amount from my account on 30th January 2023 at 3:40pm .

                              Account holder name : Ms. Ambikakumari G
                              Bank name : Indian Bank
                              UPI transaction ID :[protected]

                              I'll attach the payment screenshot below.
                              Razorpay customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Hoshiyar saini
                                Jan 25, 2023
                                Report
                                Copy

                                UPI se automatic 149 rupees yesterday 24/1/2023 ko razor pay ne automatic cut lagaya hai. Please send me 149 rupees
                                Razorpay customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Y
                                  yuvashreejawahar
                                  Jan 16, 2023
                                  Report
                                  Copy

                                  I run a website for my clothing small business. I’ve linked it to razorpay for payment links. My customer has placed an order last friday. And I’ve activated instant settlement for payments, which would be credited instantly. But it’s been 3 days and haven’t received my money yet. The razorpay customer service doesn’t seem to respond properly.
                                  Razorpay customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Rashmita Senapati
                                    Jan 7, 2023
                                    Report
                                    Copy

                                    I was making NPS payment of 50, 118 INR through Razorpay. The amount is debited from my account but the result I got was payment failed on the NPS website.
                                    Please help.
                                    I have attached the screenshots. I was making the payment through googlepay.
                                    Razorpay customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rashmita Senapati
                                      Jan 7, 2023
                                      Report
                                      Copy

                                      I was making NPS payment of Rs. 50, 000. The amount is deducted from my account but is not credited to the NPS account. I used Razorpay as the payment gateway
                                      Razorpay customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rashmita Senapati
                                        Jan 7, 2023
                                        Report
                                        Copy

                                        An amount of Rs. 50, 118 is deducted from my account but not credited to my NPS account. I used Razorpay.
                                        Razorpay customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit